Individual Service Fund Provider List Contents · Other services we offer and what we charge Domiciliary Care (per hour) £16.00 Sleep in (8 hours) £104.00 Waking night (per hour)

Individual Service Fund Provider List

Contents

Affinity Trust ............................................................................................................... 2

Allied Healthcare ........................................................................................................ 8

Alternative Care ....................................................................................................... 12

Carers Trust Mid Yorkshire ...................................................................................... 17

Choice Support ........................................................................................................ 20

Community Integrated Care ..................................................................................... 24

Dimensions .............................................................................................................. 28

Lifetime Opportunities .............................................................................................. 33

Millennium Care Services ......................................................................................... 37

PeoplePlus Group Ltd .............................................................................................. 43

Royal Mencap Society .............................................................................................. 45

Trailblazer Social Care ............................................................................................. 50

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Affinity Trust

Our contact details for more information on ISFs

Organisation name Affinity Trust

Address 1 St Andrew’s Court, Wellington Street, Thame, Oxfordshire, OX9 3WT

Telephone 01844 267 800 or 07515 923 322

Email [email protected]

Website www.affinitytrust.org

About our Organisation

Affinity Trust provides support for adults, children and young people with learning disabilities and related needs such as autism, physical disabilities and complex health needs. We have over 28 years’ experience, and have worked in Wakefield since 2018.

Our mission is to enable people with learning disabilities to pursue active and fulfilling lives, gain increased independence and achieve equal rights as citizens.

We enable 1,000 people to live independently in their communities, including 22 people in Wakefield.

Supported living is our preferred approach to support, as it enables people to live independently, either alone or with others, within their own tenancy.

Support is embedded within local communities, ensuring you have every opportunity to lead a full and active life and build strong support networks.

Support is flexible to your needs. This may be just a few hours each week for specific activities, or 24/7 support.

mailto:[email protected]

http://www.affinitytrust.org/

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We work creatively to involve you in your support and enable you to do as much as possible for yourself. This may include using assistive technologies or communicating with you in a particular way.

We follow the REACH standards to make sure you have choice and control over your support, and to make sure we meet your needs.

Support is focused on your goals and aspirations, and we monitor your progress to make sure you stay on track.

Will there be a charge for managing an ISF?

Yes

If yes, what we will charge for managing an ISF

We charge a set % of the ISF value

Other services we offer and what we charge

Enablement support at home (outreach support) for people with learning disabilities/autism

£16.43* per hour

Support in the community (outreach support) for people with learning disabilities/autism

£16.43* per hour

Positive behaviour support for people with learning disabilities/autism

£21.00* per hour

24/7 supported living for people with learning disabilities/autism

£16.43* per hour

Sleep-in support £11.82* per hour

Young people’s transitional support for people with learning disabilities/autism

£16.43* per hour

* charges from 01/04/2020 (revised annually)

Support planning and service design

Individual choice and control is at the centre of everything we do. Through our assessment process, we will work with you to understand what is important to you, your goals, strengths, challenges, likes, dislikes, and what has worked or not worked you them in the past. This may include involving your family, friends, social worker or advocate to develop your full “life story” and make best interest decisions where appropriate.

We provide accessible, easy-read information to ensure you understand the options available, and have every opportunity to shape your support and give feedback.

Once your Indicative Budget has been agreed, we plan your support at your own pace, and a time and place of your choice. Through the support planning process, we focus on each aspect of your life, and work together to develop approaches that enable you to achieve their goals. This may include:

Support Plan – practical support required for day-to-day activities. This is fully costed to assist with budget management

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Communication Profile - how you choose to communicate and any assistance you may need

Health Action Plan – support to stay well and manage any physical or emotional health needs

Positive Behaviour Support Plan – strategies to minimise risk of behaviours that challenge, focussing on proactive and least-restrictive approaches

A carefully-matched Keyworker will coordinate activities that progress you towards your goals, and will work closely with you to explore what is available locally and find the most suitable options. This support may be provided by Affinity Trust, or brokered from other local organisations. We will look at the resources available to you, such as your skills, friends, family and community links, and shape your support to meet any outstanding needs. This may include exploring the potential benefits of assistive technologies.

Using a range of tools, we continue to monitor progress in a person-centred way. This ensures that support remains focussed on what is important to you and achieves improvements in your quality of life.

Financial management

We have a specific, separate accounting procedure for managing Individual Service Funds, ensuring clear accountability for ring-fenced funds. Our approach involves:

Administration

Affinity Trust and will sign an accessible “two-way” ISF Agreement with you detailing how the ISF will be managed, ensuring you understand your rights and responsibilities. We also make sure there are clear arrangements for collecting any individual contributions towards the cost of support.

We charge a set fee for management of the ISF and brokerage support. This ensures affordability for each individual, and is commensurate to the volume of administration required based on the value of the ISF. This is deducted from the ISF and reconciled monthly.

We offer a flexible contracting agreement that enables you to “bank” any unspent budget for an 8-week period.

Funds are transferred monthly to a pre-loaded debit card for use by yourself or your staff team, enabling easy access to statements and balance information.

At the end of each month we issue you with an invoice detailing the support that has been provided over the previous period, the costs incurred and the balance of the ISF.

Practical support

A “My Finance Plan” is produced for you with to record the value of your indicative budget, your capacity/ability to manage your personal money and finances, plus the nature of the support to be provided.

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The ISF will be managed flexibly over each 4-week period to enable you to try new things, attend one-off activities etc., whilst making sure they keep within budget.

Where appropriate, Affinity Trust will broker additional support such as community activities or assistive technology using the ISF budget allocation. We will also work with you to consider whether there are any elements where the cost of their support could be shared with others (e.g. night time support, shared activities).

We work with you to create a fully-costed Support Plan which shows day-to-day support costs, and other one-off costs such as support for holidays, occasional activities, or equipment/technology. Anything included as a cost against the ISF budget will clearly show how it meets your assessed outcomes.

Where Affinity Trust provides any element of your support, we add up the value of the total number of hours of support provided to you, and deduct the cost from your account on a monthly basis.

Ongoing review

We agree the frequency with which you wish to review how your budget is being spent and how much is left, enabling you to make changes to the way your budget is used. We provide a snapshot of your income/balance in a user-friendly format so you can stay in control of your budget.

The ISF arrangement itself is reviewed at least annually to check it is still your preferred option for arranging your support.

You will be made aware of any proposed increase to the hourly rate charged by Affinity Trust. This means you may need to make changes to your Support Plan and the way your ISF budget is being spent.

Effective safeguarding of your finances is assured through our safer recruitment processes, “Finances of People we Support Policy” and ongoing risk assessment.

Registration and Accreditations

CQC registered, and rated “Good” overall across all services nationally

Think Local Act Personal National Coproduction Advisory Group Driving Up Quality Code Cyber Essentials (data protection certification) Investors in People Disability Confident Committed employer CHAS health and safety accredited Support STOMP (Stop over-medicating people) Received the 2019 BILD award for “Excellence in Applying the Principles of

Positive Behaviour Support into Practice”

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An Individual Service Fund, or ISF, is a

different way of choosing and controlling

how you are supported, and how you

achieve your goals

If you have a Personal Budget, you can

choose to take this as an ISF

Affinity Trust can work with you to plan

your support and pay for it using your

ISF budget

We will charge you some money for

managing your ISF budget

We will support you to explore options so

you have choice and control over how you

spend your ISF

For example, this could be an activity,

support at home or assistive technology

Your Support Plan will show how much

everything costs so that you know how

your ISF is being spent

We will tell you how much money from

your budget has been spent, and how

much you have left

We will check with you often to make

sure support is meeting your needs and

enable you to make changes

We will monitor your progress towards

your goals in a person-centred way. This

makes sure we focus on what matters to

you so you have a good life

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If you would like to find out more about

Individual Service Funds, please speak to

an Affinity Trust manager or call 0113

4684460

Email: [email protected]


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Allied Healthcare Our contact details for more information on ISFs

Organisation name Nestor Primecare Services Limited trading as Allied Healthcare

Address Allied Healthcare South Yorkshire Unit 4D Fieldsend Business Park Goldthorpe Shaw Wood Way Doncaster S63 0JF

Telephone 0114 261 3001


Website www.alliedhealthcare.com


Allied Healthcare provides care and support across the UK to young people and adults of all ages with disabilities.

Many of the people we support have learning disabilities, autism, mental health needs or physical disabilities.

Our person-centred approach helps develop your independence to live life to the fullest.

Our staff are experienced and highly trained. They have to pass a DBS check to work with you.

We can assist you in your own home, your family home or supported living service.

We can support you for a few hours a week, 24 hours a day or anything in-between.

Our Promise

We will always listen to you.

We can help you get your voice heard.

We can make sure your views are respected.

We promise to support you in the way you want, to live the life you want.


No


Our charge rate charged shall be an inclusive rate, with no additional costs.

mailto:Doncaster%40alliedhealthcare.com

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Domiciliary Care (per hour) £16.00

Sleep in (8 hours) £104.00

Waking night (per hour) £16.00


We will create a personalised support plan with you. Your family and friends can help if you want.

We will create a personal communication plan with you. It shows people how you like to communicate.

We work hard to match you with carers and support workers who have similar personalities and interests.

You can be involved in choosing the person that supports you. We can find someone else if you aren’t happy.

We will have meetings to plan what you want to do each week and in the future.

We will provide regular updates about your support. We will help you make decisions if it needs to be changed.

We will work with you, your family and your friends to find out what you like and what you don’t like.

We can support you at home with general household tasks, cleaning, shopping and managing your bills.

Your health action plan helps us to understand your health and care needs, so we can support you correctly.

We will help you find out what’s on and places to visit. We can support you to go out as much as you want.

You can attend college, learn new skills and use technology with our support.

We can help you find a job and prepare for interviews.


With an ISF, you decide how your support money is spent but you do not have to look after the money yourself.

1. You agree your support plan with your social worker.

2. You choose which provider you want to support you.

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3. You tell the provider what outcomes you want and what support you

need.

4. The Council pays the provider to support you.

5. The provider looks after the money for you and spends it on what it says in your support plan.

6. You can change your support at any time if you are not happy with it.

7. Your provider can tell you how much money you have spent and how

much you have left.

8. Your provider can help you to join up with other services to make your money go further.


Nestor Primecare Services Limited is registered with the CQC Provider ID: 1-102643096 South Yorkshire branch Location ID: 1-2861080762

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Alternative Care

Organisation name Alternative Care Limited

Address Unit 9 Clark Hall Farm, Aberford Road, Wakefield, WF1 4AL

Telephone 01924 38 33 88


Website www.alternativecare.org.uk


Alternative Care Limited has been providing quality care in Wakefield for 22 years supporting adults with learning & physical disabilities, autism and mental health needs. We currently provide support for approximately 100 service users always aiming for positive outcomes.

Alternative Care has three service areas covering Wakefield and the surrounding towns; namely Normanton & Castleford. They are; Adult Opportunities (Day Service), Supported Living and My Life Services (Community Support). Our service areas help us to holistically support the local community in reaching better health and wellbeing outcomes by providing care in an accessible way.

We have recently moved into a new, purpose built building which accommodates the office and Adult Opportunities Day Service. The building has activity rooms, meeting spaces, a sensory room and a wet room which are all wheelchair accessible on the ground floor.

All members of the Alternative Care team are required to deliver care and support following the company’s philosophy of “Supporting YOU to live the life you want to live” and company values, which are;

C.A.R.E.

Compassionate

Adaptable

Respectful

Empowering

All employees (particularly support workers) complete a 9-day training programme hosted by Complete Circle Training Solutions. The company provides accredited training for both mandatory and/or specialised courses and the lead Trainer can provide ad-hoc care package support by reviewing best practise and delivering on-the-job feedback. All employees leave the training having started their personal development plan which is monitored throughout their employment through supervision and appraisal.

The views of those we support are of paramount importance and will be respected. Alternative Care promises to always listen and strive for best practise helping people to achieve their goals. The company believes in breaking down barriers to accessibility, working in partnership and creating opportunity that everyone can benefit from.

We have hubs of activities for people to take advantage of, including; Alternative Entertainment (drama group – annual productions), Zumba Class (tailored to ability), Pet Corner (guinea pigs and rabbits), The Gardening Shed, Woodwork

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Shed, Arts & Crafts and much more. Our facilities include an adult swing, sunken trampoline and even a hot tub! All our Adult Opportunities spaces have a Snug Room designed to reduce anxiety and promote calm.

We will ask for regular feedback through a system of ‘You Said - We Did’ which is a mixture of continuous feedback and formal questionnaires. We understand that we live in an ever-changing world and it is our aim to always improve our service to meet people’s needs.


Yes


Administration charge £22.00 per 4 week period


Supported Living £16.00 (Subject to annual review)

My Life Services £16.00 (Subject to annual review)

Social Inclusion £16.00 (Subject to annual review)

Sleepover 23.00-07.00 £11.50

Waking Night £17.50

Transportation costs 45p per mile

Complex support with behaviour that may challenge

£17.50


Alternative Care starts communication with an individual by meeting them at a Referral Meeting. The manager who visits will bring with them a Referral Pack containing; information about the company, a My Life Info booklet, Referral Form and an Adult Opportunities Folder of leaflets/posters advertising available activities (both hosted by the company and our local partners).

Using the Referral Pack we will gather information from the individual and their trusted relatives/friends/professionals. The individual will be asked for their consent for us to communicate with their trusted representatives and this will help us gain an all-inclusive overview which sets a solid foundation for us to begin our partnership. We will ask the person and/or their trusted representatives to complete the My Life Info Booklet which is an easy read document all about the person who is shopping for support. The booklet is also available in a non-easy-read format which will also be offered to prospective clients. It covers a great amount of information relating to the person including their; personal information, preferences, hobbies, likes and dislikes, diagnosis and/or medication, circle of professionals, family/friends, what they do now vs. what they want to do in future, communication style, ways of living, support preferences, and importantly what outcomes they wish to achieve, and much more. We would like people to complete as much of the document that they can themselves (and/or with support when needed) to empower them to take ownership of their care and support. We are happy to leave a My Life Info booklet with prospective clients to enable them to complete it in their own time and at their

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own pace. We hope this will encourage better outcomes from a place of being well informed. The My Life Info booklet will then be used as the base for all information about the person and in future may be shared with the people who support them day to day. If the person is dynamic and ever-changing then they will be able to complete new booklets or update the one they have, if they choose.

The manager will return to the office with their paperwork and share it with the registered manager to discuss accommodating the care package. It’s important we do not start new care packages on false pretences and we will be honest about whether or not our service is the right one for you. Alternative Care will encourage people to look at services and activities that are not delivered by us if we think they are more suited to the person.

After some reflection we will invite you to our Green Room (accessible meeting space) to do some Storyboarding with a trained specialist/Storyboard Champion. This will help people to put down on paper a pathway for them reaching their chosen outcomes. The Storyboards will directly influence how the care and support is shaped and delivered. Using appropriate formats the storyboard could involve; pictures, photographs, signs/symbols, easy read imagery, and/or drawings, etc. Storyboarding will be delivered in a person-centred way tailoring each part of the process to suit an individual’s capacity or communication styles. Alternative Care aims to create made-to-measure and bespoke packages of care and support.

Once the Referral, Reflection and Storyboarding is complete we will have gathered wide-ranging information about an individual’s care and support needs, taking into account all activities of daily living, including social inclusion and community integration. We will then commence the preparation of an ISF Support Plan with an outcome based goal broken down into SMART stages. The plan will be formulated with input from all parties to ensure we reach the agreed aim for meaningful and purposeful outcomes. The outcomes identified will be risk assessed taking into consideration Positive Risk Taking.

These plans will be formulated into an appropriate format for the individual to ensure understanding has taken place as communication is paramount throughout this process. It will be a working document which will be flexible, and can be amended and evaluated on an on-going basis. Once all parties have had input to the plan, at an appropriate level, and the individual has agreed what is required, we will match the support to appropriate skills within the staff team. It is essential that the individuals’ outcomes match the skills of the support worker or the delivery of the outcome could potentially fail. It may be a realistic target to recruit for the individual’s outcomes and staff may be employed to work specifically within the package.

It is extremely important that there is an on-going review of the support planned, and that the individual, their representatives (if requested) and the support team meet together on a regular basis to review the support received and whether the outcomes identified are progressing, being achieved or need re-evaluation to produce new outcomes. How regularly each plan is reviewed will be personalised

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and agreed with the individual to maintain an outcome i.e. some may wish to review weekly while others may wish to review bi-monthly. This is highly dependent on the person and their type of needs and outcomes.

Alternative Care feel that it is important to contract with individuals as the whole process is two-way; all parties need to work SMART with flexibility and commitment, approaching sensitively areas that may create challenges. Thinking outside-the-box with positive approaches to personalised support creates beneficial and achievable outcomes. When an individual experiences achievement, they value their lives and experiences more, and become healthy individuals living within society able to positively contribute, even with the daily frustrations and anxieties they may experience. Alternative Care has successfully reduced the stress and anxiety of many individuals by creating positive and fulfilled lives.

The company induction procedure involves nine days of in-depth training for all staff members and (where necessary) additional person-centred training for complex situations which will ensure each individual is supported with trained, competent staff.


Any funding received from the Local authority or service user, will be held in a separate bank account. Simple planning through individual accounts held in our accounting software will allow us to produce exact statements of service user accounts, money received and money spent. Invoices payable will then be physically transferred between the holding ISF account and the main company account. This ensures all withdrawals will tally up with invoices received and will be reconciled in the same way that regular business transactions are reconciled. In this way, the balance in the holding account across all service users will tally exactly with our accounting software. This information can be requested to see at any time, or, if you prefer, you can receive a monthly statement.


Care Quality Commission Provider ID: 1-101667613

Information Commissioners Office registration number: Z 4733243

Registered manager registration number: CON1-592654174

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Carers Trust Mid Yorkshire


Organisation name Carers Trust Mid Yorkshire

Address Milford House, Unit 9 Shaw Park, Silver Street, Aspley, Huddersfield, HD9 5AF

Telephone 01484 537036


Website www.carerstrustmidyorkshire.org.uk


Carers Trust Mid Yorkshire is a specialist voluntary organisation providing support to carers in their own home, giving carers “time” to be themselves. Carers Trust is an independent, incorporated charity, charity number: 1069331, company number: 3472501 whose geographic area of service provision is Kirklees, Wakefield, Calderdale and surrounding areas. Carers Trust Mid Yorkshire has over 30 years’ experience of developing and delivering services to carers and people with care needs. Carers Trust Mid Yorkshire is committed to providing practical support in the home in order to enable carers to have a break from their caring responsibilities. In providing this service to carers, Carers Trust Mid Yorkshire may provide a personal care service to those with care needs (including children and adults) and will ensure that the provision of such personal care is user led. Carers Trust Mid Yorkshire is a Network Partner of Carers Trust. There are over 50 local schemes and projects in membership across England and Wales. As a Network Partner, Carers Trust Mid Yorkshire works within a national framework of policies and procedures and internal quality assurance programme. In addition support, advice and guidance are available from Carers Trust on all areas of activity. Our vision Carers Trust Mid Yorkshire wants every carer to be recognised, supported and offered services to help them maintain their health and wellbeing. Our mission Carers Trust Mid Yorkshire respects the individuality of carers and people with care needs (service user) and seeks to promote their choice, independence, dignity and safety. We believe that carers should have access to high quality services that enable them to fully benefit from a break from their caring responsibilities. We will respect the privacy and personal choices, lifestyles, customs, cultures and values of each person for whom a service is provided and seek to involve carers and people with care needs (service user) in the provision, management and development of services provided by Carers Trust. Carers Trust provides:

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Services that respond to the needs of carers and the people they support offering them peace of mind and understanding

A flexible service that can provide support when it is most needed

A carer centred service that works with the carer and the person they care for to ensure that the service is provided according to their needs and the outcomes they want to achieve

Staff who are supervised, supported and trained to work with a wide range of disabilities and illnesses

New opportunities and services that respond to carers’ needs

A high-quality service that is audited against the standards specified in CROQUET – Carers Trust own quality evaluation tool

An annual client satisfaction survey of all carers and people with care needs who receive a service


Yes, in some cases


We will contain the charge in our rate during the trial. We intend to set our total charge for care at our direct payment rate of £16.20 per hour, unless the Council requires us to set it lower. We will use the trial to evaluate whether it is necessary to levy a charge and in what circumstances, e.g. if we have a significant brokerage role, or major challenges collecting contributions.


Adult Group Session £16.20 per hour

Children’s Day Centre Free service


Every person requesting support will receive a visit at home from a trained care manager/assessor. The assessor will work with the carer and cared for person to establish clear outcomes and objectives for both of them. They will then complete a comprehensive assessment of the individual needs of both the carer and cared for person. This will include a full risk assessment of both care needs and home environment. Both carer and cared for will be encouraged to identify their objectives and to discuss ways in which these objectives can be met. We work with them to design a service tailored to them, and that meets their desired outcomes. A care plan is developed reflecting their physical, mental, emotional and social needs recognising choices, including hobbies, social activities and religion.

We provide a highly personalised, person-centred service that will provide the carer with the time and space to pursue their own priorities; while we will work with both to ensure that we can meet the needs of the cared for person - both their personal, social care needs and their needs to maintain independence and to improve their well-being. We always explore the wishes of the cared for person to ensure that we help them to set out their objectives and we identify appropriate staff to work with them at home and to take part in the social opportunities they like to enable them to achieve these objectives.

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All processes set by the Council will be followed in full.

We would have a separate bank account for ISF monies

We would reconcile each account each period

We would produce the required statements for the Council each quarter

We would communicate with clients before the service commenced to agree what information we would send to them and the timescales (I would envisage this to be each period)

We would communicate with the client and then relevant Social worker if a client had more than 8 weeks finances in hand

We would communicate with the individual client regarding their contribution payments

We would communicate with our lead at the Council if we were unable to collect contributions


We are CQC registered and have a registered Manager and Nominated Individual in place. Our current rating is an overall Good with Good in four of the five key lines of enquiry. We also have Quality Assurance systems: ISO9001; CHAS; and are completing a Quality for Health Accreditation. We are an accredited working for carers employer.

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Choice Support Our contact details for more information on ISFs

Organisation name Choice Support

Address Unit 5 Clarke Hall Farm, Aberford Road, Wakefield, WF1 4AL



Website www.choicesupport.org.uk


Choice Support is an innovative national social care charity providing support to people with learning disabilities. For over 30 years we have enabled people to lead the lives they want with support that’s right for them. We launched in 1984 to help with the first closure of a large learning disability hospital, and we have continued innovating ever since. We were first formed as a consortium, and partnership working remains at the heart of how we operate. Increasingly our partnerships are with people supported and their families. We believe working together makes us all stronger. We encourage people who use our services, and their families, to become involved in what we do as much as possible. Listening to and learning from people and their families drives us to keep innovating and improving what we do. Choice Support currently provides services to around 900 people across most of England. Choice Support has been providing services in Wakefield continuously since 2003 and currently provides a service to 105 people.


Yes


This will depend on the level of service required. We will agree with you at the outset, the charge level appropriate to the service provided. For administrating your ISF, we charge 1% of your ISF with a minimum fee of £5 per week. For full management of the ISF where we provide the support, we include the administration fee within the general management charge – agreed with you at the outset and depending on the level of self-management you decide.


Full management service supported living £15.05 per hour

Hourly ad-hoc service to include agreed travel time/costs

£15.05 per hour

Complex support service £17.89 per hour

Money management service £5 per week

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Choice Support will:

Carry out an initial assessment, gathering essential information so that an outcome-based support plan can be compiled, containing all relevant information required to provide the support the person needs to live a fulfilled life.

Ensure that the person is involved as much as possible during this process and at a level and pace that is suitable for them.

Ensure the person is supported throughout the assessment and planning stages by their family, advocacy services and/or other paid professionals in the person’s life.

Help people get involved by conducting meetings in ways and places that help them feel comfortable.

Ensure that information is presented in a way that is meaningful to the person, for example using accessible literature, photos, symbols or objects of reference to support understanding.

Ensure that where people are unable to express their own views observations from members of the support team and documented evidence is used to drive forward any developments and proposed changes to the person’s support.

Gather information around the person’s diagnosis and health conditions, current medication and key components of support.

Ask people about the activities they have been part of, friends, family members and other people they’ve spent time with and new experiences in their lives.

Include a personalised job description, detailing the supports the individual finds most important to meet their needs and build individualised flexibility into the job specification for staff.

Ensure that people are part of the risk management process and, as far as possible, take responsibility for their lives, including making decisions to take risks.

Ensure that rotas are planned in a person-centred way, remaining flexible so that people receive support at the times that suit them, with staff who share similar interests.

That people are invited to be part of a monthly review of their support where they have an opportunity to think about how their support hours are used and if there could be any improvements.

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Use the REACH standards to plan new goals and help people think about their life, support and agreeing how to work together to make things better, steering support towards the goals they want to achieve.

Ultimately ensure that the person has an individualised support plan, providing detailed information and guidance to staff on all elements of support required, that is reviewed regularly and adapted and improved to ensure that the person lives the life they want with support that is right for them.


The foundation for all our accounting system details will be the “My ISF Plan” document as part of the support plan. Our experience suggests that most people don’t want too much irrelevant detail. The main things people want to know and understand are:

How much money has been received?

How much money has been spent?

How has it been spent?

How much money is left to spend? All budgets are held within our central finance system – Open Accounts, which allocates the agreed budget to the individual (in line with their agreed individual budget plan). All accounting systems are approved by our Board of Trustees for compliance with regulation. We make a central management charge which is clearly detailed in the budget plan. The remaining money is ring-fenced for you and can only be spent on providing services and support for you.

Diagram showing the aspects of the accounting system

All spending will operate within the parameters agreed with the council’s ISF operating system and your agreed My ISF Plan.


CQC Registration Certificate No: CRT1-4700647737 Driving Up Quality Code IIP Silver Award CHaS (Contractors Health and Safety Scheme) Disability Confident (Jobcentre Plus)

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Energy Savings Opportunity Scheme (ESOS)

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Community Integrated Care

Organisation name Community Integrated Care

Address 2 Old Market Court Widnes Cheshire WA8 7SP

Telephone 0151 422 5326


Website www.c-i-c.co.uk


Community Integrated Care is one of the UK's largest health and social care charities. We work alongside individuals to develop truly person-centred packages of support. We offer life-enhancing support to over 5000 people with a diverse range of needs, including:

A learning disability

Autistic Spectrum Condition

Mental health needs

Older adults with a range of needs

People living with dementia

We have worked in Wakefield since 2014. We currently support 94 people locally with different skills and talents. Our local office is based in Normanton. Our values underpin everything we do. These are:


Yes


£5 per week, dependent on a person’s requirements


Supported living £15.50

Community-based support including employment and day support (delivered in blocks of 4 hours or more)

£15.50

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We start by working with the person and important people in their life (like family members, friends, partners or advocates) to identify the outcomes they want to achieve.

Our ‘It’s Personal to Me’ person centred planning process was designed in partnership with Helen Sanderson Associates and the people we support. It uses a range of tools such as One Page Profiles, creative communication tools, relationship circles and community maps to identify the assets, relationships, strengths and abilities a person already has and where support is needed to enhance or fill any gaps.

Together we break down outcomes into small steps with SMART (Specific, Measurable, Achievable, Realistic, Time bound) action plans for achievement. These plans help inform and shape how the person’s Individual Service Fund or ISF will be spent.

We have an accessible ‘community library’ this gives a holistic picture of all the local resources, partners, facilities and options across Wakefield, including associated costs. We use this library with individuals and their supporters, looking at which options may support the achievement of their outcomes and how their ISF can be spent.

We encourage people to be creative and think beyond paid staff support. This might include:

Purchasing assistive technologies, Telecare or Telehealth devices

Employing a Personal Assistant

Paying for a college course, activity group or club/gym membership

Funding transport

Spending time with people who can provide informal support. For example Emma* uses part of her ISF to pay for regular holidays to stay with her family in Ireland without staff support.


We hold ISF monies in a separate account on our accounting system Cold Harbour. Each month individuals will receive an accessible statement detailing how much they have spent, on what and if appropriate what has been carried over. ISFs are reviewed at informal monthly reviews and formally after 6 weeks then at least every 6 months, with input from the person and the full circle of support.


Care Quality Commission (CQC) - 90% of our supported living services are rated as Good or Outstanding. Our Wakefield office (location ID: 1-1857243215) is rated as Good in all areas.

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European Foundation for Quality Management (EFQM) – Committed to Excellence 2 Star award

Contractors Health and Safety Assessment Scheme (CHAS) accredited contractor

Investors in People

We have made a commitment to the ‘Driving up Quality’ Code, have undertaken a self-assessment and are working towards our action plan

We are signed up Think Local, Act Personal – ‘Making It Real’

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Dimensions Our contact details for more information on ISFs

Organisation name Dimensions UK Ltd

Address Building 1430, Arlington Business Park, Theale Reading. RG7 4SA

Telephone 0300 303 9001


Website www.dimensions-uk.org


Dimensions is a specialist provider of personalised services to people with learning disabilities and autism and supports over 3000 people across England and Wales, employing over 5000 staff. We have been providing high quality supported living, residential, and other services to individuals for 40 years. In Wakefield we are support approximately 44 people, some in supported living services and others receiving outreach support, our CQC rating at the last inspection was good. We support people with varying needs in addition to their learning disability e.g. physical disability; complex health needs; mental health problems; epilepsy; sensory impairment and challenging behaviours. We have supported people who have come from long-stay hospital and assessment/treatment units or out-of-county placements; working with various local authorities in establishing and providing high quality local support so that people can return to their home county. A growing number of the people we support have Individual Service Funds: we have established systems and processes in place to enable this. We work in partnership with other organisations to ensure the best possible combination of support and offer a wide range of services to young people and adults of all ages. We provide:

support for people living in their own homes or in shared housing support for people to find and maintain suitable accommodation a team of support advisors to help individuals and their families with a

personal budget transition support for young people leaving school or college supported employment services day services outreach and floating support short breaks and respite care residential care advice and guidance on technology to make life easier for people specialist behaviour consultancy and training

In Wakefield Paul Sellers is our Referrals and Assessment Manager (R&AM), Paul is experienced in setting up new services and is responsible for meeting the person and family/circle of support prior to service commencement. Paul will undertake Dimensions’ assessment and support planning, using information provided by the Council e.g. Care Management Plan and through other professionals and circles of support.

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No


N/A


Outreach Support £15.01 hourly rate

Support and Enablement £15.01 hourly rate

Supported Living £15.01 hourly rate £84.10 for sleep


The support plan is co-produced with the person supported, their families, other professionals that want to be involved and the Dimensions support team. We will support people to be as active as they choose, doing and attending community activities (including access to education and work) of their choice as well as being involved in maintaining their home (decorating, paying bills, cleaning, cooking meals). We will first identify a person’s assets and then look at their needs, using our research-based model of support ‘Activate’. ‘Activate’ looks at the eight key domains known to affect a person’s quality of life; relationships, communication and social interaction, health, activities and skills development, the physical environment, service staff, service management and the wider organisation. We will set goals/outcomes under each domain, once goals and outcomes are identified, we then spend time looking at who is best placed to provide this support and how best the ISF should be used, whether it is support from Dimensions, another support provider, assistive technology, natural support (family and friends), a mainstream service or something else. It might also be that we provide elements of the support initially, but through effective skills building and building community connections that there will be a strategy contained within their support plan to reduce the support we provide and source support from elsewhere. As the support planning is done in partnership with the person supported, they have the flexibility to alter the service. For example banked funds could be used to pay for extra support when on holiday. From experience of supporting people well, we know that getting the right support and team is pivotal to the success of the service. We will do this by:

o Identifying a skilled and experienced Locality Manager to recruit and lead the support team

o We will recruit a staff team that is matched to the person we will be supporting, including any hobbies and interests, e.g. staff who have a good sense of humour, are calm and patient, mature, and strong in nature.

o We will train the support team, with input from relevant professionals in specific arear that could include:

o needs around sensory perception, o communication

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o ability to understand relationships and to manage emotional state. o To deliver her positive behaviour support plan

We can source new homes, our Housing Broker will develop a property specification and then source a suitable property. Through the assessment we will unpick if the person being supported could share with another person; if so, we will source a larger property that can accommodate more than one person in an area that has been specified.


At Dimensions we have governance and finance systems that enable us to manage and account for the funds for each ISF. For each ISF we will have a three-way ISF agreement in place, signed by the individual (or someone on their behalf), the commissioning authority and Dimensions. The ISF agreement will provide clear and accessible information on: • How the ISF will be spent • The support provided by Dimensions • The support provided by other organisations • Any management and administrative costs • Which costs and fixed and which are flexible • How the ISF will be managed and accounted for • How to change and terminate the agreement The ISF agreement and our governance and finance systems will make sure that we are accountable to the individual and the commissioning authority over how the fund is spent. Rather than all of the ISFs going into one bank account, we will set-up an individual account for each ISF called a RE account where the money from each ISF will be held. This way we can provide transparency showing how much money is in the ISF account and what it is spent on. At the end of each four week period we will issue an invoice to the person supported, detailing the support that has been provided over the previous four weeks, the costs incurred and the balance of the ISF.


Professional and Regulatory Bodies Contractors Health and Safety Accreditation (CHAS) - Dimensions is accredited with CHAS which provides assurance to purchasers that our organisation is a compliant supplier demonstrating we have adequate compliance with current legislation and sound management of health and safety. The Care Quality Commission (CQC) and The Care & Social Services Inspectorate Wales (CSSIW) - Dimensions are registered for both Domiciliary and Registered Care with CQC and are a registered Domiciliary Care Provider with CSSIW. Our current average score is 2* - Good

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National Association for Safety and Health in Care Services ( NASHiCS) - Dimensions’ Head of Health and safety is a member of NASHiCS a body To promote and improve health and safety within care services. Membership number: C163 The Financial Services Authority (FSA) - The Group are regulated by the FSA (registration number 31192R) and by association all subsidiaries within. Home & Communities Agency (HCA) (formerly The Tenant Services Authority (TSA)) - As a Registered Social Landlord we are registered with and regulated by the HCA, registration number 4648 Housing and Support Alliance - Dimensions were a founding member. The organisation promotes housing choice through working with Local Authorities, professionals, families and people with learning difficulties. Social Firms UK - We are a member of Social Firms UK – An organisation which provide information support and guidance to organisations and individuals involved in the setting up or running of a social firms Voluntary Organisations Disability Group (VODG) - Dimensions is a member of this Umbrella organisation of social care providers of adults with disabilities All Party Parliamentary Group on Autism (APPGA) - Our Director for Specialist Development represents the Organisation on this group which is a formal cross-party backbench group of MPs and Peers who share an interest in autism and Asperger syndrome. Its role is to campaign in Parliament for greater awareness of autism and Asperger syndrome. Accreditation to various purchasers - Dimensions are an accredited supplier to 96 separate local authorities. Supporting People accreditation - Dimensions are on Supporting People frameworks as accredited providers with 25 separate Local authority Supporting People teams.

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Lifetime Opportunities Our contact details for more information on ISFs

Organisation name Lifetime Opportunities Limited

Address 4 Shanter Close Market Street, Shawforth, Rochdale OL12 8HB



Website www.lifetimeopportunities.co.uk


Lifetime Opportunities offers high quality supported living facilities for young people and adults with a range of learning disabilities. We engage and support people with a wide range of needs, including people with additional and complex care needs, ranging from moderate to profound levels of learning disability, people who may challenge us to meet their needs and those with autism and Asperger’s to develop life skills and manage a tenancy. We take great pride in our ability to offer excellent person centred care based upon the needs and preferences of the people that we support, enabling them to participate as active members of their local communities and achieve their full potential as citizens. We encourage and enable people to participate in meaningful day time activities and support people to plan their weeks around their aspirations and needs.


Yes


£10 per person per week


For example, support and enablement, day services, domiciliary care etc.

Supported Living £16.33 per hour

Click here to enter text. Click here to enter text.





We follow the national guidance prepared by the ‘Think Local Act Personal Partnership’ on behalf of the Department of Health as laid out in the paper ‘Delivering Care and Support Planning – Supporting Implementation of the Care Act 2014’ in order to progress the ‘Putting People First’ Personalisation agenda. We do not operate a single model of Supported Living. Instead, each persons’ support is individually tailored towards meeting their needs as outlined in their care and support plan. As we focus on individually tailored person-centred care we are able to support people’s individual needs and aspirations to live a life as full citizens in their communities. People’s support plans reflect their current needs and clarifies the expectations that we place on staff so as to meet the outcomes set out by the person in their plan. There are a variety of options for support plan formats and we endeavour to pick the best fit for the individual, however, we will also adapt the tool to fit the person’s needs and wants. The Support Plan ensures that all service users who are supported by

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Lifetime Opportunities have clearly stated objectives set out for their care, and a strategy for achieving them. This plan is developed with the person, and others who have an interest in their care. The service user has however, the ultimate right and choice to share his or her plan with whomever they choose wherever they have capacity to do so. The individual support plan is the overriding self-description of how the person wants to live their life and what support they need to do so; it provides the path to get the person to where they want to be. Each support plan acknowledges the specific requirements of the individual and recognises their strengths as well as areas where they need additional support. Their strengths are the building blocks to success through genuine co-production. We believe that for support planning to be effective the service user should have a sense of ownership. This sense of ownership should be promoted by their full involvement in identifying their needs and what measures are required to address these needs. It can also be promoted by features like the service user writing and/or holding their own support plan, the most effective way of empowering the individual service user is by involving them at every step. For support planning to work effectively, mutual commitment from the service user and the support worker to work together is essential. With full participation, a service user will take more ownership and responsibility for decisions that are made A good example of our flexible and sensitive approach to meeting people’s needs concerns our approach to the transition of young people to adult care. In this, our Commissioners wanted to work in partnership with Lifetime Opportunities to create a bespoke service around a group of young people transitioning from our Children’s Service into what they envisaged as a personalised adult service. We not only recruited a team of staff to meet the needs of each individual young person but in several cases enabled the young persons’ key worker from our children’s service to move across and be employed in our adult service and continue to work with that young person to provide continuity of care for them. Some of the young people who moved have subsequently been able to purchase their care through an Individual Service Fund to ensure that they are able to live a fulfilling life in their local community, the place where they will be in the long term. The transfer of staff from one part of our business activities to another represented a real commitment on our part to the people in our care, however it ensured the successful transition of a group of young people with very complex needs, a move which might otherwise have proved to be very difficult for them. Some of our residents experience the disadvantage of quite severe communication difficulties. Therefore, all residents have their communication preferences and needs assessed and met as part of the care planning process. This enables us to understand people’s needs and preferences and to reduce frustrations and the challenging behaviour that can arise in situations where people are unable to make themselves understood. Communication equipment is used to support people to get their message or opinions across. Some of this is relatively simple, such as the use of planners, photo-boards and picture planning. Other equipment can be more sophisticated such as iPads etc. The evidence is that our attention to communication is a key part of enabling people with complex needs to enjoy happy and fulfilled lives in their homes and communities with the minimum of stress and anxiety.

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If we are successful in gaining entry to this framework we will adopt the approach which we already have in place for the services which we provide elsewhere in the West Yorkshire area. We have rolled out access to an external money management brokerage service which provides independent support to residents to manage their money, This Brokerage Service has been sourced through the Calderdale MBC accredited list of providers by agreement with our local authority commissioners and supports our residents to maintain independent bank accounts effectively and safely, thereby further increasing their existing high level of choice and control in the management of their finances. The external money management Broker allocates an individual, fully auditable bank account for each service users’ ISF. An individual budget monitoring sheet is prepared for each service user and reconciled to the bank account. All payments are made in accordance with the service user’s wishes as expressed in their individual support plan. A copy of the individual bank statement is made available for the service user on a monthly basis, together with a copy of the budget monitoring sheet for that account. In addition, weekly audits are carried out by the Management Team and these provide an overview of our services and identify any issues. An independent external consultant completes detailed monthly and annual quality audits. In addition to people’s finances, these also cover areas including health and safety, policy and procedures, Mental Capacity Act 2005 (MCA), safeguarding, staffing, training, care plan documentation and activities and the involvement of people who used the service.


CQC, British Institute of Learning Disabilities and We are in the process of Accreditation with the National Autistic Society

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We are Lifetime Opportunities

Who we are.

Lifetime Opportunities is an organisation that supports lots

of people with learning disabilities, autism or other

disabilities to live a great life. We support people to live in

their own tenancies – this is called ‘supported living’.

How do we help?

When someone says that they want us to support them to

live a great life we spend time getting to know them really

well and help them to get to know us. Then, we work with

them and their families or other people who are important

to them to write their plan about how they want us to

support them and the things that are important to them.

When the person is happy with their plan we support them

to use their money from the Council (sometimes this is

called an individual budget) to have their support given in

the way that they want and to do the things they want to do

with their lives including what activities they would like to

do.

What do people think?

People who we support tell us that they are really pleased

with the way we work with them and with how great their

lives are. That makes us very happy.

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Millennium Care Services


Organisation name Millennium Care Services

Address Millennium House, Station Lane, Featherstone, Pontefract, West Yorkshire

Telephone 01977602867


Website www.mcare.info


Support provider offering a range of services to adults with complex histories, risky behaviours, learning disabilities and autism


Yes


£290 per year / per service users



Day services Click here to enter text.

Residential care Click here to enter text.

Support and enablement/supported living Click here to enter text.


Before we start to work with people we will meet with them on an individual basis to undertake an assessment of need and to determine what support we can offer to meet their specific needs. We will gather as much information on the individual as possible, including, their history, their specific support needs, any previous assessments, diagnosis, likes/dislikes, preferences etc. At this stage, we will also agree with them and their significant others (where appropriate) what their desired outcomes are and what they would aspire to gain from our support. This will start to formulate what the plan for their future may look like and what qualities and training their team will need to have to get the best from them and to provide a positive influence in their lives. Once we have this information collected, we will sit down and formulate an initial support plan with the individual looking at steps and milestones to achieve their outcomes. This will be in a format that is appropriate to the persons communication needs and can be presented in many mediums, including a 1 page profile and a person centred plan known as the “This is me” document This information will then be converted into their support plan, which will be used with them to agree and ‘sign up to’ and to guide us in creating their milestones. Recruitment will then begin with the individual helping us to design questions and agree the qualities and attributes required. Recruitment will be value based and service user driven in that we will ensure the persons needs are considered and included at all phases. We will use a “matching tool” for every

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person we support to ensure the best compatible match with individual support required and People we employ. Wherever possible we will recruit people who speak the person’s preferred language.

Once we have recruited a team they will undergo appropriate training to deliver a bespoke package to support the individual’s needs. Our model allows for continuous co-production and this will mean that regular reviews of services will take place. Whereby a person we support joined by a senior member of the team and will review with the support workers and significant others, their outcomes and celebrate achievements to date. These reviews are done following a person-centred format after bespoke training from Helen Sanderson and Associates. We will then agree new outcomes which will be relayed into milestones.

Running concurrent with this support plan will be a community inclusion map which will support the individual to understand what is available to them in their local area and how to access their local amenities; this will promote our values of inclusiveness and developing potential.


MCS will manage the ISF in house using a separate system. MCS use Advanced Exchequer accounting system and we will have an area dedicated to ISF which will readily identify the people that this concerns. This is an extensive accounting and business solution system that allows users to manage finances and produce detailed reports with a modular system that can be customized to meet exact business needs and is designed to support charities and not-for-profits organizations and can be tailored to suit the exact needs of the business and the requirements of the individual.

In addition to the accounting system we can report on the following,

information on Individual’s satisfaction with the Service

complaints summary, internal and to Care Inspectorate

overview of Provider performance on meeting Outcomes set through Support plans

numbers of new Individuals choosing Service in the year

numbers of Individuals choosing to move to a different Provider and reasons for this

information required for workforce planning purposes

a report on the management of ISFs Millennium care services initially will manage this within existing staff skills and resources, however, depending on numbers, i.e. if there is a growth in ISF’s, we may recruit a dedicated person to manage the entire ISF system or we will explore a third-party arrangement with Penderel’s Trust. Penderel’s presently work in partnership with Wakefield Council to support adults with Learning Disabilities who receive a direct payment/ISF in the Wakefield Area.

The money will be held by MCS on the individual’s behalf. Each person’s money is easily identifiable and individually accounted for and can only be used to provide support for that person and all monies will be held in ‘trust’ within a client account and is therefore separate to MCS other accounts.

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MCS are accountable to the person for how their money has been spent and is able to evidence this to the individual and the Council upon request.

The value of the ISF is paid to MCS every 28 days, 14 days in advance and 14 days in arrears. Any care charges the individual has been assessed to pay will be collected from the individual by the MCS and will be “netted off” the ISF Payment made by the Council. MCS Propose to charge for all agreed services every 14 days and this will be itemised on an ISF invoice as per individual. MCS are working on the presumption that care contribution is paid as per current arrangement direct to the Local Authority.

MCS will keep records that easily identify the spend for each individual and send this periodically to the Individual’s allocated Case Worker to enable an audit to be carried out on the way the Personal Budget has been spent. ISF monies will be allowed to be kept up to four weeks in the individual’s account for a period of up to twelve weeks. Where the balance in the ISF account exceeds this, MCS will notify the individuals allocated Case Worker and either explain why an excess is required or return the balance to the Council.

Pricing has been matched to ISF basic rate of £15.16 plus expenses of £290.00 per year per individual service user to pay for resourcing the system.

Millennium Care Services have received training from the Helen Sanderson Associates that looks at Individual Service Plans and outcomes


In our supported living services, we aspire to REACH standards, ordinary tenancy and own front door principles. We are registered with CQC to provide domiciliary care

Thank you for choosing us

Millennium Care Services profile Easy read

What is an Individual Service Fund (ISF)

You choose a provider to look after your

money. You have an amount of money available to buy the service.

Millennium Care Services Ltd is a family run company for people with learning disabilities

HEAD OFFICE

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We have a variety of services. We want to include you. We will ask you how you wat your service We will check out that we are getting it right.

Supported living is having your own tenancy. You will have a landlord. You can live alone or with other people

YOUR OWN TENANCY

Millennium Care also offer

Residential. This is where people need extra support. You will live with a group of other people. We have a

choice of residential homes SUNNYVIEW

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Millennium Care offer day support. This is at our Activity Centre.

The centre is open 5 days a week Monday to Friday

ENJOYING YOUR DAY

PeoplePlus Group Ltd


Organisation name PeoplePlus Independent Living Services

Address Blades Enterprise Centre, John Street, Sheffield, S2 4SW

Telephone 0330 123 2815


Website www.ils.peopleplus.co.uk


PeoplePlus Independent Living Services prides itself on offering truly independent support to enable people to choose the right solution to their care needs. As we do not provide the day to day support package, our only focus is helping you source the right care and support to enable you to live independently and meet your outcomes.

We have an experienced team who support people to co-produce an outcome focused plan. We encourage people to think of innovative solutions, whether that be using assistive technology, paying for access to community groups, choosing a care agency or employing your own staff team.

We provide ongoing support at a small, weekly cost. It is our experience that as an independent support planner, we are able to work with you to maximise your care funding so that all charges and purchases are included – with no detriment to the quality of support you receive.


Yes


We charge £9.19 per week. There is a set up charge of £200 but this is only charged if you decide you want us as a support planner and to manage your ISF. This includes free access to accredited training for personal assistants you may wish to employ.



Support to employ personal assistants £250 per recruitment episode

Payroll services £3.12 per week

Monthly plan review £8.59 per week

DBS checks £13 + cost of DBS

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Our support planning processes focuses on what is important to the individual, what a good day and bad day looks like, and then working in partnership with them to plan how to purchase goods, services and support which will help them achieve their outcomes and contribute to future good days.

PeoplePlus trained advisers believe in working in full partnership with the individual and any family, circle of support or professional they wish to be involved in the process (for example, an advocate). Our advisers guide the individual through every stage of the plan, using pictures, case studies and social stories to demonstrate different ways outcomes could be achieved.

Once the individual is happy with the plan, all costs are clearly outlined and available to the individual. We then work on behalf of the individual to help them make appropriate purchases and set up their ongoing support package.


PeoplePlus support over 4000 individuals to manage the financial aspects of their care monies. To do this, we set up an individual account within our banking system called CashFac. The individual gets a welcome pack, telling them about the account, how to contact our support team and their unique account number.

This will be linked to the monies it has been agreed to spend as part of the ISF plan. PeoplePlus will then ask the individual – or someone important to them, such as a family member – to send us authorised invoices/timesheets (if employing own staff) so that we can pay them on the individual’s behalf.

Each month, PeoplePlus will send the individual a statement showing how much money has come in to the account, how much money has gone out and how much is remaining. If the person is worried about any aspect of this statement, they can call our dedicated team for advice and support.


As we do not provide direct care, we are not registered with CQC. We have the C2E Gold Equality Standard award and Merlin Standard for positive partnership working.

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Royal Mencap Society Our contact details for more information on ISFs

Organisation name Royal Mencap Society

Address Willow Suite Oaks Lane Business Park Oaks Lane Barnsley S71 1HT

Telephone 07983 560 154


Website www.mencap.org.uk


Mencap provides supported living services for 10,000 people across Great Britain, including 250 in South and West Yorkshire and 15 in Wakefield. We take a person-centred approach to understanding your needs and to supporting you properly. To make sure staff always understand you, we will work with you to make a Communication Passport, which will show staff the best way to communicate with you, especially if you need support in making yourself understood. We might even work with you to produce a signing dictionary, like we did with Cheryl! Now Cheryl’s team understand what she is saying to them and Cheryl is very happy. We take an Active Support approach, recognising the importance of everything you do in your day to help you to:

express choice

feel in control of your life

develop independence.

We use Activity Analysis to see which parts of a task you can complete independently, where you can learn new skills, and where you need ongoing support to stay safe. If you want to do something, from doing your own washing to getting a job, we will work with you to make it happen. We will work with you to go at your own pace to achieve your goals. Staff will record your progress so you will be able to see how far you have come. Two of the people we support in Wakefield have just got apprenticeships and they did this with support from Mencap. We want you to feel in control of your own life and it is our job to support you to live the live you want to lead.


Yes


The charge will be on a case by case basis, and will be between £5-£7.50 per person per 4 week period

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Supported Living Services Click here to enter text.

Support and Enablement Click here to enter text.


Our initial and ongoing assessment will be the starting point to discover how and when you want support. We speak to the people you in a way that you understand and, if you want us to, we will involve your family too. In your first assessment, we like to:

• Learn how you communicate so you can decide what you want • Complete our ‘My Needs Assessment’ to understand your strengths • Complete a one-page profile including which people are important in your

life • Complete an asset based assistive-technology assessment via our in-

house coordinator to see if there is any technology that could help you We use these regular reviews to understand your wants and needs, and to document and celebrate your progress towards meeting outcomes. We take a strengths based approach to build upon the skills and resources that you already have and to establish new skills you would like to learn and how you can increase your independence. Our What Matters Most framework was developed with people we support and is used by all staff to monitor how we are supporting people to meet their chosen outcomes. As your skills grow, we will review the support you receive and that you are using it in the most effective way. A number of the people in our supported living services pool their resources to do things they want to as a group, or bank hours to be used for activities of their choice, such as going on holiday or travelling to go and see a show/sporting event. The people we support in Castleford have been to Go Ape and are looking forward to going to Alton Towers. They have chosen where they want to go and planned it. Key-workers help you to be at the centre of your review, supporting you to preparew what you want to say and who will attend the meeting. R, who we support in nearby Doncaster loves going fast. He lives near an off road motorbike track and expressed an interest in trying this out. Rs support team and his family carried out risk assessments and ensuring his safety at all times. They worked with the owners who agreed to drive him round in a Land Rover as a first step. R loved it! With support from the owners and his team, he progressed on to a double seated buggy and eventually achieved his goal – he rides a quad bike on his own! Our Inclusive Recruitment process ensures that you will be involved in the recruitment and selection of your own support team. We encourage people to be involved in writing the advertisements for your team, for example stating that you would like your support team to like the same things as you do so you can talk about

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it. The people we support like so many different things and our adverts look for people who like Harry Potter, football or fishing! You can make your advert your own as we want you to have a real choice about who supports you. Maybe you would eventually like to be one our Inclusion Consultants - this is a panel of people with a learning disability who are employed by Mencap to support with recruitment and other inclusion tasks.


Your ISF will be paid to Mencap every four weeks. We will use it to pay for any services you receive from Mencap. You will have a spreadsheet that shows you how much money you have had and what you have spent it on. You can look at this form whenever you want to.


CQC Registration Provider ID: 1-102642790 Company Registration Number: 550457 Charity Registration Number: 222377

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Trailblazer Social Care


Organisation name Trailblazer Social Care

Address Suite 1, The Stable Block, Elland Wharf, Gas Works Lane, Elland, HX5 9HJ

Telephone 0330 123 0585


Website http://www.trailblazersocialcare.com/


Trailblazer Social Care (Trailblazer) is a care provider established in Calderdale and Wakefield which aims to help you or your loved one to live as independently as possible, by making your own informed decisions and enjoying life to the maximum.

We have provided support to people using Individual Service Funds (ISF) in Calderdale since 2016. We know how to manage ISFs and use them flexibly to give Supported People more choice and control over their lives and to offer support which improves the quality and satisfaction with their packages of care and support. It also helps Supported People to more ably achieve their goals and realise their aspirations.

Our specially trained Support Workers provide support to children and adults. We will help you to choose who supports you. We will provide specialist training to your Key Workers (a person you chose who is dedicated to supporting you) who are experienced at providing support to people with learning disability, and autism.

Our staff are also experts at providing compassionate, person-centred care and support to children and older and frail people living at home, and those with complex health needs, such as people in the final stages of their life.

In addition to supported living services we offer domiciliary care, including waking and sleeping nights, 24 hours live in care, and respite care for Supported People and their families so everyone can take a break and live a normal life.

We currently deliver over 1000 hours a week in Calderdale, including supported living services. 50% of those hours involve care and support for individuals with complex conditions and/or behaviours that challenge. Our 40 staff also deliver 500 hours per week, with many individuals discharged from hospital to meet their wish to die at home. We therefore offer flexible and responsive services, taking on packages of care direct from hospital discharge.


http://www.trailblazersocialcare.com/

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Yes


£10 per person per week


Domiciliary Care £17 per hour

Complex Care £17.90 per hour

Sleep in Services £104 (8 hours)

Waking Night £140 (8 hours)

Supported Living Services £15.50 per hour


We spend the time needed to fully engage all Supported People, their families and/or advocates to make sure they feel confident in taking a lead in designing their package of support.

Our staff are expert in communicating in ways that are tailored to every individuals’ ability (e.g. BSL or Makaton) and providing information in accessible formats (e.g. easy read/audio) that ensure Supported People can make well-informed choices. Where appropriate we create communication plans.

We use best industry practice person-centred planning tools (e.g. My Perfect Week) to make sure we thoroughly understand each individual before we work with them to co-create a support plan; designed to maximise Supported People’s independence and to achieve their aspirations.

We seek to build on every individuals’ strengths and Support Plans cover their holistic needs, using the Life Star tool to provide accurate baseline data and to track the “distance they travel” as they progress along their support pathway and take important steps toward achieving their goals.

We develop plans that focus on individuals’ goals and the outcomes they tell us they want to achieve. This can include taking part in sports clubs in the community, gaining employment or taking up training or supported employment opportunities.

The initial assessment and planning process also involves enabling Supported People to understand the balance of risk through our thorough Risk Assessments, including their environment and planned activities. This reflects our positive risk management approach which involves creating plans that set out safe, measurable, achievable steps to realising individual’s goals.

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Support is designed around individuals’ preferences, including the timing of activities and the involvement of those who they want to support them in specific activities; it is not around set staff rotas.

We enable individuals to choose and employ their own Key Workers, should they wish to do so.

We involve Supported People and family in staff training to make sure our induction is tailored around the individuals staff support.

We centre monthly reviews around the Supported Person, using their feedback about the quality and satisfaction with our service, and assessment of progress toward their goals to ensure we adapt and tweak our approach to maximise achievement of their outcomes.

During monthly reviews we enable Supported People to monitor how their ISF is spent and to make sure time is used most effectively and spend is within planned budget.

We also empower individuals to input into our self-reflection and evaluation process; using the driving up quality code to drive our improvement.


Trailblazer has already delivered ISFs in Calderdale, meaning we already have robust financial management systems and operational procedures to effectively manage the financial aspects of ISF.

You have a meeting with your social worker, and you decide on your support needs and your budget.

You decide on what and how your money is spent, however you do not have to look after it. We can manage your budget on your behalf.

We use your “MY ISF Plan” to provide the information we need to measure and monitor our delivery in line with the allocated budget. This is based around the three-way agreement between you (the Individual); us, Trailblazer Social Care (The Provider); and Wakefield Council (the Managing Authority).

The “My ISF Plan” sets out how the budget should be spent which we closely monitor.

Wakefield Council (the Managing Authority) will pay on your behalf in advance.

We keep your money in a Trust Account, essentially a separate bank account, for each Supported Person to make sure we keep all financial transactions and expenditure separate.

We add up the value of the total number of hours we have delivered to you and deduct this from your account on a monthly basis.

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You will not be charged for service hours you have cancelled within agreed notice period. Rather these cancelled hours will be banked, and you could choose when and how you want to use them.

We use PASS electronic care management system to record the precise amount of time your Key Worker spends delivering support daily. This provides a transparent system for evidencing the call visits and time spent with you.

The Trust Account records also evidence expenditure and we use SAGE accounting system to collate evidence of expenditure (e.g. receipts for items purchased etc.) which are reconciled monthly.

We provide an accurate invoice each month, detailing the support hours given

over the previous month, and the costs associated with that support and to

provide a current balance within the ISF.

We work in an open and transparent way with Wakefield Council to account for

how the money held in trust has been expended. We will produce returns in line

with Wakefield procedures .

At the end of your contract with us, we reconcile your account and pay back any moneys that may be due to you.


CQC Provider ID 1-1819860870, CQC Rating GOOD overall (Nov, 2018)

CHAS (The Contractors Health and Safety Assessment Scheme)

Driving UP Quality Code

STOMP Pledge (Stopping over medication of people with a learning disability, autism)

Disability Confident Employer (Jobcentre Plus)

Skills for Care I-Care Ambassador

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We are Trailblazer Social Care

We are based in Calderdale and Wakefield

We support people with learning disabilities, and autism to live a great life

We also support older people and very sick people who live at home

We help you to choose who supports you

Staff will know you well and understand you

We help you to live in your own home or with others who you want to live with

We ask how you want your Key Worker to support you

We work with you and your family to know what your goals are

We spend time with you to create a plan to help you achieve your goals

When you succeed or your goals change, we will work with you to change your support plan

We help you to do fun things in your community

We help you do more things for yourself

We help you to do a job or get work

We help you to learn new things

We help you to be more healthy and active

We help you to be safe and stay living where you want

We help you to look after your home

We ask you if you’re happy

If you’re not happy we change what we do and how we support you

We ask if you are doing what you want

We ask if you want to do anything else

You help us get better at supporting you

Individual Service Funds (ISF)

We help you spend your money the way you want

Your money is called an Individual Service Fund (ISF)

You can choose who supports you

You can choose what you like to do and when

We create a Trust Fund to manage your money

We help you to review your ISF every month to make sure your money is spent on the right support

We record the time Key Workers spend with you and use spare time to support you in extra activities you like

Documents

Individual Service Fund Provider List Contents · Other services we offer and what we charge Domiciliary Care (per hour) £16.00 Sleep in (8 hours) £104.00 Waking night (per hour)