INDIVIDUAL SERVICE AREAS - City of Monash · Individual Service Area Summary • On service delivery, the importance of most services continued to exceed the perceived performance

30

INDIVIDUAL SERVICE AREAS

31

Individual Service Area Summary

• On service delivery, the importance of most services continued to exceed

the perceived performance of Monash City Council, whilst rated

performance relative to 2012 did not increase on any service area.

• Waste management (81), the condition of local streets and footpaths (79),

and elderly support services (78) were scored of highest importance by

Monash City Council residents.

• Council’s performance was rated highest on art centres and libraries and

waste management (both 77) and lowest on community consultation &

engagement (56), planning & building permits (57) and lobbying (57).

• The greatest disconnect between perceived importance and Council

performance was in relation to planning & building permits (-18 net

differential).

COMMUNITY SATISFACTION SURVEY 2013 - Monash City Council

32


• The greatest change in perceived performance relative to 2012 is a 5 point

decrease in relation to family support services.

• Younger residents aged 18-34, particularly men aged 18-49 tended to be

more favourable toward Council, while residents aged 50-64 and men aged

50+ tended to be less favourable.

• While it did vary by service area, residents residing in Monash East and

Monash South-West tended to be also more favourable toward Council than

those residing Monash West.

• Council should also make its own assessment of what overall level of

performance it considers satisfactory.


33


• Services on which rated performance exceeded importance include:

– Art centres & libraries: performance 77, importance 68 = +9 net differential

– Community & cultural activities: performance 66, importance 60 = +6 net differential

– Business & community development & tourism: performance 61, importance 58 = +3 net

differential

– Recreational facilities: performance 74, importance 71 = +3 net differential

• Services on which rated importance exceeded performance include:

– Planning & building permits: performance 57, importance 75 = -18 net differential

– Community consultation & engagement: performance 56, importance 71 = -15 net differential

– Condition of local streets & footpaths: performance 67, importance 79 = -12 net differential

– Parking facilities: performance 61, importance 73 = -12 net differential

– Lobbying: performance 57, importance 68 = -11 net differential

– Traffic management: performance 64, importance 74= -10 net differential

– Elderly support services: performance 68, importance 78 = -10 net differential

– Informing the community: performance 63, importance 72 = -9 net differential

– Emergency & disaster management: performance 68, importance 76 = -8 net differential

– Family support services: performance 67, importance 74 = -7 net differential

– Enforcement of local laws: performance 67, importance 73 = -6 net differential

– Environmental sustainability: performance 65, importance 71 = -6 net differential

– Waste management: performance 77, importance 81 = -4 net differential

– The appearance of public areas: performance 70, importance 73 = -3 net differential


34 Base: All respondents.

58

60

68

68

71

71

71

72

73

73

73

74

74

75

76

78

79

81

Bus/community dev./tourism

Community & cultural

Art centres and libraries

Lobbying

Recreational facilities

Environmental sustainability

Consultation & engagement

Informing the community

Parking facilities

Appearance of public areas

Enforcement of local laws

Traffic management

Family support services

Planning & building permits

Emergency & disaster mngt

Elderly support services

Local streets & footpaths

Waste management

0

-1

-1

1

-2

0

5

2

1

0

0

-1

3

2

-2

0

3

0


2013 Importance Summary

Change (2012 to 2013) Index Score



56

57

57

61

61

63

64

65

66

67

67

67

68

68

70

74

77

77

Consultation & engagement

Planning & building permits

Lobbying

Parking facilities

Bus/community dev./tourism

Informing the community

Traffic management

Environmental sustainability

Community & cultural

Local streets & footpaths

Enforcement of local laws

Family support services

Elderly support services

Emergency & disaster mngt

Appearance of public areas

Recreational facilities

Waste management

Art centres and libraries

-3

-4

-3

-1

-4

-2

-2

-2

-3

0

-1

-5

-3

-3

-1

0

-2

-1

2013 Performance Summary

Change (2012 to 2013) Index Score


0

50

100

0 50 100

H

i

g

h

I

M

P

O

R

T

A

N

C

E

L

o

w

Poor PERFORMANCE Good

Importance and Performance

2013 Index Scores Grid Service Symbol Importance Performance

Consultation 71 56

Lobbying 68 57

Informing ▬ 72 63

Local streets &

footpaths ▲ 79 67

Traffic 74 64

Parking 73 61

Local laws 73 67

Family services ▬ 74 67

Elderly services ▲ 78 68

Recreational

facilities 71 74

Public areas 73 70

Art centres &

libraries ▬ 68 77

Community &

cultural ▲ 60 66

Waste 81 77

Development &

tourism 58 61

Permits ▬ 75 57

Environment ▲ 71 65

Emergencies 76 68



45

65

85

45 65 85

H

i

g

h

I

M

P

O

R

T

A

N

C

E

L

o

w

Poor PERFORMANCE Good

Importance and Performance

2013 Index Scores – Magnified Grid Service Symbol Importance Performance

Consultation 71 56

Lobbying 68 57

Informing ▬ 72 63

Local streets &

footpaths ▲ 79 67

Traffic 74 64

Parking 73 61

Local laws 73 67

Family services ▬ 74 67

Elderly services ▲ 78 68

Recreational

facilities 71 74

Public areas 73 70

Art centres &

libraries ▬ 68 77

Community &

cultural ▲ 60 66

Waste 81 77

Development &

tourism 58 61

Permits ▬ 75 57

Environment ▲ 71 65

Emergencies 76 68


38

65

66

66

69

70

70

71

71

72

72

73

73

73

73

74

77

78

18-34

Men 18-49

2012 Monash City Council

Men

Women 18-49

Inner Melbourne Metro

Monash South-West


Monash West

Monash East

Women

35-49

65+

State-wide

Men 50+

Women 50+

50-64

2013 Community Consultation and Engagement


7

6

NA

6

5

-1

5

5

5

6

3

5

2

0

6

1

4

Change (2012 to 2013)

Q1. Firstly, how important should ‘Community Consultation and Engagement’ be as a responsibility for Council?

Base: All respondents. Councils asked statewide: 31

– Importance Index Score

39


– Importance


30

23

26

16

26

30

22

18

26

20

22

23

27

23

27

23

17

51

39

44

40

41

53

49

33

45

42

44

44

37

41

43

43

40

15

34

28

35

30

14

27

41

26

32

30

27

33

29

25

29

33

1

3

2

8

1

2

2

9

3

5

4

4

2

5

4

4

8

1

1

1

1

-

-

1

1

-

1

1

1

2

-

-

1

1

1

-

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%

Extremely important Very important Fairly important Not that important Not at all important Can't say

Q1. Firstly, how important should ‘Community Consultation and Engagement’ be as a responsibility for Council?


40

Q2. How has Council performed on ‘Community Consultation and Engagement’ over the last 12 months?



52

53

53

55

55

56

56

56

57

57

57

58

58

58

59

59

59

50-64

Men 50+

Women 50+

65+

Monash East

Women

Monash West


Men

Monash South-West

State-wide

35-49

Women 18-49


18-34

Men 18-49


-3

-5

-5

-5

-3

-4

0

-3

-1

-3

0

5

-3

0

-5

1

NA


Change (2012 to 2013) – Performance Index Score

41


– Performance


3

8

7

7

7

3

6

9

6

7

6

7

7

7

8

7

9

27

31

25

34

25

27

31

33

29

30

33

26

26

31

32

30

28

39

41

34

35

36

37

39

38

40

35

38

33

48

35

34

38

35

16

8

15

14

16

15

11

11

11

14

12

14

11

11

13

13

10

4

5

6

1

3

6

2

4

4

3

3

5

3

3

5

4

3

12

6

13

9

12

13

11

5

9

10

7

15

5

12

9

10

15

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%

Very Good Good Average Poor Very Poor Can't Say

Q2. How has Council performed on ‘Community Consultation and Engagement’ over the last 12 months?


42

63

66

66

66

67

67

67

68

68

68

69

69

70

70

71

72

74

Men 50+

Men

18-34

65+

Men 18-49



Monash East

Monash South-West


Women 18-49

Monash West

35-49

State-wide

Women

50-64

Women 50+

2013 Lobbying on Behalf of the Community


0

2

-1

-1

2

NA

-1

1

1

1

-1

0

3

0

1

5

4

Change (2012 to 2013)

Q1. Firstly, how important should ‘Lobbying on Behalf of the Community’ be as a responsibility for Council?



43


– Importance


26

21

14

15

15

26

25

12

23

15

19

18

20

20

23

19

16

46

39

40

43

43

44

40

42

42

42

41

44

41

40

40

42

44

21

36

29

38

31

20

25

45

29

34

33

28

37

29

27

32

31

4

4

11

4

9

7

9

1

4

7

6

8

2

8

6

6

7

3

1

2

1

1

-

1

2

2

1

1

2

2

2

2

1

1

-

2

1

2

1

2

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Lobbying on Behalf of the Community’ be as a responsibility for Council?


44

Q2. How has Council performed on ‘Lobbying on Behalf of the Community’ over the last 12 months?



52

54

54

55

56

56

56

57

57

57

57

58

58

58

60

60

62

Men 50+

35-49

50-64

State-wide

65+

Monash East


Men

Women

Women 50+


Women 18-49

Monash West

Monash South-West

Men 18-49


18-34

-5

-2

0

0

-3

-2

-1

-2

-4

0

-3

-6

-7

-2

0

NA

-4



45


– Performance


5

1

6

3

5

6

4

1

3

4

3

6

2

5

6

4

8

23

30

13

32

24

15

15

43

27

25

31

18

27

24

26

26

24

35

32

29

43

27

36

44

32

33

37

34

36

36

32

33

35

32

7

8

10

5

9

7

7

6

8

7

7

8

6

10

12

7

6

3

1

6

3

5

2

2

2

3

2

1

3

4

2

2

27

27

37

17

32

31

29

17

27

25

23

30

27

26

18

26

27

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Lobbying on Behalf of the Community’ over the last 12 months?


46

66

67

67

70

70

71

71

72

72

72

74

75

75

76

77

77

78

Men 18-49

Men

35-49

Men 50+


Monash East

Monash South-West

65+



18-34

50-64

State-wide

Women 50+

Women

Women 18-49

Monash West

2013 Informing the Community


Q1. Firstly, how important should ‘Informing the Community’ be as a responsibility for Council?

Base: All respondents. Councils asked statewide: 29 Councils asked group: 9


5

1

-4

-5

NA

1

1

-3

2

-1

12

-3

0

-2

3

6

7

Change (2012 to 2013)

47


– Importance


29

30

20

15

22

27

14

28

29

17

21

23

33

25

30

23

19

49

50

48

40

48

48

47

43

49

43

48

43

47

44

44

46

49

19

19

27

38

27

20

33

25

19

34

26

30

18

26

22

26

26

1

1

5

7

3

3

6

3

1

6

4

5

1

4

3

4

5

1

1

1

1

1

1

1

1

1

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Informing the Community’ be as a responsibility for Council?


48

Q2. How has Council performed on ‘Informing the Community’ over the last 12 months?



57

59

60

61

62

62

62

63

63

63

64

64

65

65

65

65

67

Monash West

50-64

Men 50+

State-wide

Women

Women 18-49


Women 50+

Monash South-West


Men

18-34

35-49

65+

Monash East


Men 18-49


– Performance Index Score

-7

1

0

0

-5

-6

-1

-2

1

-2

1

-6

5

-1

-1

NA

3

Change (2012 to 2013)

49


– Performance


16

12

10

12

17

10

9

14

14

11

13

14

7

12

12

13

16

35

42

37

46

38

34

50

40

39

42

42

41

34

40

38

41

40

31

33

33

30

28

35

30

32

33

31

28

33

44

31

32

32

30

10

8

11

5

8

13

7

6

9

8

10

5

10

11

11

8

6

4

5

4

1

4

4

2

4

5

2

4

3

4

3

3

4

4

3

6

5

4

4

2

3

1

5

3

5

1

3

3

3

4

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Informing the Community’ over the last 12 months?


50

74

76

76

76

77

78

78

78

79

79

79

79

80

80

82

84

85

Men 18-49

Men

18-34


Monash West

35-49


State-wide

Men 50+

Women 18-49

Monash East


65+

Monash South-West

Women

50-64

Women 50+

2013 The condition of local streets and footpaths in your area


4

3

4

NA

0

2

1

1

1

2

0

3

1

5

3

2

3

Change (2012 to 2013)

Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for

Council? Base: All respondents. Councils asked statewide: 33 Councils asked group: 8


51


– Importance


47

40

32

28

35

44

34

34

43

29

38

35

34

35

35

36

27

45

39

53

44

51

47

44

40

42

48

44

47

43

44

44

45

55

8

17

13

26

12

9

20

23

13

21

17

16

18

19

18

17

16

3

1

3

1

2

4

2

2

1

2

5

2

2

2

2

-

1

-

1

1

-

-

-

1

-

-

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for


52

Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12

months?



58

58

60

61

63

64

64

65

67

67

68

68

70

71

71

72

74

Monash West

State-wide

Women 50+

50-64


65+

Men 50+

Women



Women 18-49

Monash South-West

Men

35-49

Monash East

18-34

Men 18-49

-4

1

-4

-6

0

0

-3

-3

0

NA

-3

-2

3

6

5

1

8



53


– Performance


8

18

24

33

14

16

19

31

14

29

21

26

10

18

14

21

19

46

40

33

40

43

38

49

33

43

37

42

39

37

39

33

40

42

31

39

23

17

31

25

25

30

36

19

27

25

35

25

28

28

29

8

3

13

8

10

11

5

6

5

10

8

5

11

12

15

8

7

6

6

1

2

9

1

3

3

2

3

7

5

8

3

2

1

2

1

2

1

-

1

-

1

1

-

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12

months?


54

70

70

71

72

72

72

73

74

74

74

74

75

75

76

77

77

80

Men

Men 18-49

Men 50+

18-34

35-49

State-wide

Monash South-West

65+

Monash East



Women 18-49


Monash West

Women

50-64

Women 50+

2013 Traffic Management


-1

2

-4

0

-2

-1

0

-5

-2

-1

-2

-2

NA

-2

-1

3

0

Change (2012 to 2013)

Q1. Firstly, how important should ‘Traffic Management’ be as a responsibility for Council?



55


– Importance


39

29

21

20

29

32

21

27

33

21

27

25

33

28

26

27

25

46

42

49

48

46

48

51

41

44

49

45

50

41

43

42

46

51

12

24

24

21

20

16

20

25

19

22

20

20

23

22

25

21

21

3

3

5

10

4

3

8

6

3

8

7

5

3

4

5

6

3

1

1

-

-

1

1

-

-

1

2

1

1

1

1

1

1

1

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Traffic Management’ be as a responsibility for Council?


56

Q2. How has Council performed on ‘Traffic Management’ over the last 12 months?



57

58

60

60

60

61

62

63

64

65

65

65

65

66

67

68

68

Monash West


50-64

Men 50+

State-wide

Women 50+

65+

Women


Men

35-49

Women 18-49

Monash South-West


Monash East

18-34

Men 18-49

-10

1

1

-3

2

-4

-5

-5

-2

0

5

-6

-1

NA

1

-6

2



57


– Performance


6

13

12

18

9

9

14

16

10

15

11

16

8

9

10

13

12

46

41

36

52

43

40

43

50

44

46

45

45

41

37

39

45

50

31

38

24

18

24

30

33

23

35

20

30

25

25

31

31

28

24

11

5

14

7

12

13

4

7

7

10

8

7

13

15

13

9

8

2

1

4

4

3

3

4

2

2

4

1

3

9

5

5

3

1

4

2

10

2

9

5

2

1

3

5

4

3

4

3

3

4

4

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Traffic Management’ over the last 12 months?


58

64

67

69

71

71

71

72

72

72

72

73

74

75

76

78

79

82

Men 18-49

Men

35-49

18-34

Men 50+

State-wide

Monash West

Monash East




Monash South-West

65+

Women 18-49

50-64

Women

Women 50+

2013 Parking Facilities


-1

0

1

1

1

0

-2

1

NA

0

1

2

-1

3

3

2

1

Change (2012 to 2013)

Q1. Firstly, how important should ‘Parking Facilities’ be as a responsibility for Council?



59


– Importance


43

28

22

12

27

38

16

23

34

16

23

30

24

25

25

25

22

45

53

41

44

51

37

49

49

50

43

53

38

44

43

42

46

46

8

16

34

30

19

21

32

17

12

32

19

24

26

26

26

22

27

3

3

2

13

3

2

4

12

3

9

4

9

6

5

6

6

2

1

1

1

1

-

-

1

1

1

-

1

1

1

-

-

-

-

-

2

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Parking Facilities’ be as a responsibility for Council?


60

Q2. How has Council performed on ‘Parking Facilities’ over the last 12 months?



56

57

58

58

58

58

59

59

60

60

61

61

61

62

63

66

67


State-wide

50-64

65+

Men 50+

Women 50+

Women

Monash West

18-34

Women 18-49

Monash East

Monash South-West



Men

Men 18-49

35-49

0

1

0

-3

-1

-2

-4

-5

-6

-6

0

-1

-1

NA

2

5

7



61


– Performance


9

11

16

20

14

11

19

13

10

18

15

12

17

8

9

14

12

31

36

29

37

27

33

40

33

34

34

33

39

25

34

36

34

41

39

40

32

28

38

34

32

35

40

30

37

34

31

34

33

35

30

14

3

15

11

15

14

6

8

8

13

11

6

16

15

14

10

12

4

8

6

1

4

5

2

7

6

3

3

7

4

6

6

5

3

3

2

2

3

3

3

2

3

2

3

1

3

6

3

3

2

2

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Parking Facilities’ over the last 12 months?


62

67

68

69

70

70

71

71

73

73

73

74

74

75

75

75

75

78

Men 50+

65+

35-49

Men

Monash East


State-wide

Men 18-49



50-64

Monash South-West

Women

Women 18-49

Women 50+

Monash West

18-34

2013 Enforcement of local laws


-2

-8

-2

1

-3

0

1

4

0

NA

1

2

-2

1

-5

0

7

Change (2012 to 2013)

Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?



63


– Importance


28

34

15

24

19

24

21

35

31

21

29

22

27

26

27

26

27

46

36

48

47

41

51

39

44

41

47

40

48

48

40

40

44

42

25

27

29

21

33

21

31

19

26

24

29

19

25

26

26

25

24

1

3

6

4

5

2

7

1

2

5

1

8

1

6

6

4

5

2

1

1

1

1

2

-

2

2

1

1

1

2

2

1

1

-

1

-

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?


64

Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?



61

62

64

65

65

65

66

66

66

67

67

67

67

68

69

69

71

Men 50+

65+

50-64

Women 50+


State-wide

Men

Monash West

Monash East

Women

35-49

Monash South-West



Men 18-49

Women 18-49

18-34

-4

-5

-2

-3

-1

0

-1

-2

2

-2

6

-3

-1

NA

1

-1

-3



65


– Performance


11

18

13

12

14

11

16

14

15

13

13

15

14

12

13

14

16

39

49

29

49

32

36

42

55

44

42

46

37

46

40

40

43

38

25

20

25

24

24

25

20

23

22

24

20

27

24

24

25

23

23

6

3

10

3

9

6

7

4

6

4

5

6

7

7

5

5

3

5

5

1

4

3

3

3

4

3

4

2

3

3

3

3

2

16

6

19

10

16

19

11

6

11

13

13

13

6

14

12

12

15

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?


66

68

68

69

71

71

72

72

73

73

74

74

74

76

78

79

79

80

Men

Men 18-49

Men 50+

65+


35-49


Monash East

State-wide

18-34

Monash South-West


Monash West

50-64

Women

Women 18-49

Women 50+

2013 Family Support Services


Q1. Firstly, how important should ‘Family Support Services’ be as a responsibility for Council?



0

1

-1

-1

NA

2

0

3

0

3

3

3

2

6

4

5

5

Change (2012 to 2013)

67


– Importance


39

34

18

21

25

33

23

30

37

20

27

28

32

25

27

28

22

41

46

44

40

39

46

47

40

44

42

44

41

42

45

44

43

45

15

20

30

30

26

19

26

24

18

30

24

24

20

23

22

24

27

1

4

10

4

1

4

6

1

7

3

5

3

5

4

4

3

1

1

2

1

2

1

1

2

2

4

1

1

1

1

1

2

1

2

1

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Family Support Services’ be as a responsibility for Council?


68

Q2. How has Council performed on ‘Family Support Services’ over the last 12 months?



60

64

64

65

65

66

66

67

67

67

68

69

69

69

72

72

73

50-64

Men 50+

Women 50+

Men

Monash East

Men 18-49

Monash West

18-34


State-wide


Women

65+

Monash South-West

35-49


Women 18-49



-25

-7

-6

-5

-7

-4

-1

-5

-5

0

1

-4

-5

-9

0

NA

-2

Change (2012 to 2013)

69


– Performance


7

21

8

10

10

5

16

15

15

9

14

7

19

10

11

12

15

24

29

20

42

25

20

33

38

27

33

32

32

19

31

33

30

36

26

23

28

27

21

32

27

24

25

27

24

25

36

19

21

26

18

2

2

2

4

1

3

5

2

3

3

3

1

3

4

3

1

1

1

3

1

1

2

1

2

1

1

2

1

1

1

2

39

24

41

15

42

38

24

16

31

25

26

32

23

36

29

28

28

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Family Support Services’ over the last 12 months?


70

72

74

75

75

77

77

77

78

78

78

78

79

79

80

82

82

84

Men 18-49

35-49

Men

18-34

Monash West

Monash East


Women 18-49

Monash South-West



Men 50+

State-wide

Women

50-64

65+

Women 50+

2013 Elderly Support Services


Q1. Firstly, how important should ‘Elderly Support Services’ be as a responsibility for Council?



2

-2

2

0

-2

0

-1

-4

-1

NA

0

2

-1

-4

0

1

-2

Change (2012 to 2013)

71


– Importance


44

30

36

27

43

38

22

33

36

30

32

36

30

34

36

33

31

46

52

48

42

42

51

54

42

50

44

50

40

50

46

45

47

51

9

16

11

25

12

9

22

20

13

20

15

18

17

17

15

16

17

2

2

7

1

1

2

6

1

5

2

5

3

2

2

3

1

1

1

1

1

2

1

1

1

1

1

1

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Elderly Support Services be as a responsibility for Council?


72

Q2. How has Council performed on ‘Elderly Support Services ’ over the last 12 months?



60

64

64

66

67

67

68

68

68

68

69

69

69

70

70

75

75

50-64

Men 50+

Monash West

Men

Men 18-49

Monash East

18-34

35-49



Women 50+

Monash South-West

State-wide

Women

Women 18-49


65+



-5

-8

-6

-7

-7

-4

-8

1

-3

2

-2

-6

0

0

0

NA

1

Change (2012 to 2013)

73


– Performance


13

5

12

13

23

5

6

12

8

13

12

11

6

10

15

11

19

34

36

28

34

36

27

29

39

35

31

38

28

30

29

33

33

30

24

16

23

29

16

29

22

23

20

26

18

25

35

18

19

23

19

2

4

4

3

3

3

1

4

3

1

2

3

4

2

3

1

4

1

1

3

1

-

2

2

1

1

1

1

1

26

43

29

19

22

32

43

22

36

23

27

34

27

40

28

30

29

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Elderly Support Services ’ over the last 12 months?


74

68

68

69

70

71

71

71

72

72

72

72

72

72

73

74

75

75

18-34

Men 18-49

Men

Monash East

65+

Men 50+


35-49

Women 18-49

Monash West

Monash South-West


State-wide


Women

50-64

Women 50+

2013 Recreational Facilities


-4

-3

-3

-1

0

-1

-2

-1

-2

-5

0

0

0

NA

0

0

1

Change (2012 to 2013)

Q1. Firstly, how important should ‘Recreational Facilities’ be as a responsibility for Council?



75


– Importance


23

14

15

14

17

21

16

13

18

14

21

12

11

23

23

16

19

58

63

59

49

56

60

56

55

61

53

50

62

68

48

47

57

53

17

21

23

31

22

18

28

25

19

28

26

23

19

26

26

24

25

2

2

2

6

3

1

7

2

5

3

4

2

3

3

3

1

1

1

-

-

1

1

-

-

-

-

-

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Recreational Facilities’ be as a responsibility for Council?


76

Q2. How has Council performed on ‘Recreational Facilities’ over the last 12 months?



70

70

71

71

72

72

73

73

74

74

74

74

74

75

76

76

76

Men 50+

State-wide

Women 18-49

Monash West

50-64

Monash East

Women


Men

18-34

35-49



Monash South-West

65+

Men 18-49

Women 50+

-4

0

-2

-4

1

-2

-1

0

0

0

1

0

NA

1

-2

2

-1



77


– Performance


27

20

21

34

29

21

28

26

23

29

27

26

23

25

22

26

24

49

51

48

36

47

50

45

43

51

41

50

42

41

47

44

46

46

19

17

21

24

15

23

20

22

18

23

18

19

32

20

22

20

23

1

6

2

3

3

1

3

5

4

2

2

5

4

4

7

3

3

1

4

2

2

2

1

2

1

2

1

2

1

4

3

3

3

4

3

2

4

4

3

2

6

1

4

3

3

4

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Recreational Facilities’ over the last 12 months?


78

69

69

70

70

71

72

73

73

73

73

73

73

74

74

75

77

79

18-34

Men 18-49

Men

Monash West

Men 50+

Monash South-West

35-49

65+

Women 18-49




Monash East

State-wide

Women

50-64

Women 50+

2013 The appearance of public areas


-1

-1

-1

-7

-2

1

-1

-1

0

0

NA

0

1

1

1

2

3

Change (2012 to 2013)

Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?



79


– Importance


31

24

18

17

20

29

22

20

27

17

22

25

17

25

26

22

22

54

44

52

48

54

53

48

45

48

50

51

47

47

47

48

49

48

15

29

25

30

23

17

27

31

23

28

22

25

36

24

23

25

28

4

5

3

1

2

3

5

3

2

3

2

2

1

2

1

1

1

-

-

-

-

1

2

1

1

-

-

-

-

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?


80

Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?



65

66

66

69

70

70

70

70

71

71

71

71

71

71

72

73

74

Monash West

50-64

Men 50+

Women 18-49

Women

65+

Women 50+


Men

35-49

Monash East

Monash South-West


State-wide


18-34

Men 18-49

-3

-2

-6

-6

-4

-5

-3

-1

3

2

1

-1

NA

0

1

3

9



81


– Performance


19

21

15

27

21

14

20

27

20

22

24

19

16

23

24

21

19

51

46

44

47

45

50

48

45

48

46

47

51

39

48

46

47

53

24

25

32

19

31

25

25

20

25

24

23

23

34

20

22

24

18

5

7

6

5

2

9

4

8

6

6

5

5

10

6

6

6

7

1

1

2

2

2

2

1

1

1

1

1

2

2

1

2

1

2

1

2

1

2

1

1

1

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?


82

63

63

64

65

66

66

68

68

68

68

68

69

70

71

71

73

76

18-34

Men 50+

Monash West

Men

Men 18-49

State-wide

65+

Women 18-49

Monash South-West




Monash East

Women

50-64

35-49

Women 50+

2013 Art Centres and Libraries


Q1. Firstly, how important should ‘Art Centres and Libraries ’ be as a responsibility for Council?



-4

-3

-5

0

2

0

-2

-5

-5

-1

-2

NA

3

-2

2

2

3

Change (2012 to 2013)

83


– Importance


26

11

13

17

15

24

22

8

18

15

19

14

13

18

16

17

18

51

53

40

44

49

43

49

48

52

42

42

57

44

44

42

47

46

20

32

37

29

29

27

27

33

27

32

33

23

32

30

33

29

31

1

3

6

9

3

4

2

10

3

8

5

5

7

6

7

5

5

3

1

2

1

1

2

1

3

1

1

1

1

1

1

2

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Art Centres and Libraries ’ be as a responsibility for Council?


84

Q2. How has Council performed on ‘Art Centres and Libraries ’ over the last 12 months?



73

74

75

75

75

76

76

76

76

77

77

77

78

78

78

79

80

State-wide

18-34

50-64

Men 50+

Monash East

Men

Women 18-49

Monash West


Women

Men 18-49



Women 50+

Monash South-West

65+

35-49



0

-4

2

-1

-3

1

-5

0

2

-3

3

-1

NA

-1

-2

-3

3

Change (2012 to 2013)

85


– Performance


30

16

29

30

36

25

32

17

22

30

28

21

28

27

25

26

32

46

67

40

39

40

46

44

59

57

40

50

49

44

46

44

49

47

18

11

22

23

16

23

13

21

14

23

15

21

23

16

18

18

14

1

2

2

1

1

1

1

2

4

1

3

1

1

1

2

1

6

6

5

7

5

5

11

4

6

6

6

8

4

9

8

6

5

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Art Centres and Libraries ’ over the last 12 months?


86

55

57

58

59

59

60

60

60

61

61

62

62

62

63

63

63

64

Men 50+

Men

65+

18-34

Men 18-49

Monash East

Monash South-West




35-49

50-64

State-wide

Women

Women 18-49

Monash West

Women 50+

2013 Community and Cultural Activities


-2

1

-2

-3

3

-4

2

-1

NA

-1

3

1

0

-2

-3

0

1

Change (2012 to 2013)

Q1. Firstly, how important should ‘Community and Cultural Activities’ be as a responsibility for Council?



87


– Importance


11

7

4

7

6

9

8

7

9

6

6

8

12

10

11

7

6

45

44

36

31

41

41

40

35

44

33

42

36

35

36

37

39

41

34

43

40

51

34

39

47

47

39

47

39

47

46

42

41

43

41

6

7

15

11

13

9

6

11

7

13

11

7

8

10

9

9

8

2

4

5

1

1

2

2

1

2

2

1

2

1

1

1

1

-

-

-

-

-

1

-

2

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Community and Cultural Activities’ be as a responsibility for Council?


88

Q2. How has Council performed on ‘Community and Cultural Activities’ over the last 12 months?



63

64

64

65

66

66

66

67

67

68

68

68

68

69

69

69

70

Monash East

50-64

Men 50+

Men

18-34

Men 18-49


Women

Women 18-49

35-49

65+

Women 50+

Monash South-West

Monash West


State-wide


-1

-1

-5

-2

-3

1

-3

-5

-4

2

-7

-4

-4

-3

NA

1

0



89


– Performance


15

16

9

13

15

10

12

16

16

12

15

10

19

17

17

14

16

43

34

38

39

36

44

37

37

38

39

39

39

33

45

44

38

43

28

32

29

35

28

29

38

30

30

32

29

32

38

24

25

31

25

4

7

6

4

3

6

9

6

4

5

7

1

5

5

5

3

1

2

1

1

3

1

1

2

1

2

1

1

1

1

2

9

11

17

7

17

9

13

7

10

11

12

10

7

9

8

11

11

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Community and Cultural Activities’ over the last 12 months?


90

76

78

79

79

79

81

81

81

81

82

82

82

83

83

84

87

87

18-34

Women 18-49

Men 18-49

Monash West

State-wide

Men

Monash South-West



Women

35-49


65+

Men 50+

Monash East

50-64

Women 50+

2013 Waste Management


-7

-5

-1

-4

1

2

1

0

NA

-1

4

2

3

4

2

4

3

Change (2012 to 2013)

Q1. Firstly, how important should ‘Waste Management ’ be as a responsibility for Council?



91


– Importance


54

32

42

36

41

55

39

30

42

38

36

47

38

41

36

40

38

41

53

47

47

49

39

52

48

48

47

52

42

44

45

47

47

50

5

10

11

16

10

6

9

16

8

14

10

11

12

12

15

11

11

5

1

6

3

1

2

6

1

1

2

1

-

-

-

-

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Waste Management ’ be as a responsibility for Council?


92

Q2. How has Council performed on ‘Waste Management ’ over the last 12 months?



71

71

73

74

75

76

76

76

77

77

78

78

78

78

78

79

82

Monash West

State-wide

50-64


Women 18-49

Women

35-49

Women 50+

18-34


Men

Men 18-49

Men 50+

Monash East

Monash South-West


65+

-9

-1

-3

-1

-3

-4

1

-6

-2

-2

0

2

-3

1

-2

NA

-3



93


– Performance


31

24

37

36

43

27

33

28

27

37

33

34

22

28

24

32

38

49

57

44

42

45

49

44

54

54

43

51

47

43

48

47

48

45

16

11

13

15

10

18

12

13

13

14

10

10

33

16

18

13

11

4

5

3

4

1

5

5

4

4

4

4

4

3

5

6

4

3

1

1

2

1

1

2

1

1

1

1

2

3

1

2

1

1

3

1

4

1

1

2

-

4

1

2

1

-

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Waste Management ’ over the last 12 months?


94

52

53

54

54

56

56

58

58

58

58

58

60

60

62

64

64

67

Men 50+

Men

Men 18-49

Monash East

35-49

65+

18-34

Monash South-West




50-64

Women 18-49

Women

Women 50+

Monash West

State-wide

2013 Business and community development and tourism


-5

-1

2

-6

0

-4

1

2

0

NA

0

2

-2

0

2

3

1

Change (2012 to 2013)

Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for



95


– Importance


11

13

8

7

9

10

5

13

12

7

9

10

11

9

20

10

9

39

30

22

25

26

35

31

26

34

24

30

23

39

31

39

29

34

40

40

41

43

43

39

44

40

40

42

44

38

42

41

31

41

38

6

16

20

22

12

12

18

20

12

21

14

25

5

15

8

16

15

1

6

4

2

-

2

1

1

1

2

2

1

3

4

3

3

6

2

2

1

2

3

3

2

2

1

1

2

2

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for


96

Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?



57

57

58

58

59

60

61

61

61

61

61

62

62

63

63

63

65

50-64

Men 50+

65+

Women 50+

Monash West

Women

Men

Monash East

Monash South-West



Women 18-49

State-wide

18-34

35-49

Men 18-49


-1

-8

-8

-3

-5

-5

-4

-1

-5

-4

0

-5

0

-6

2

-1

NA



97


– Performance


4

3

6

8

4

5

4

7

4

7

6

5

4

7

10

5

10

30

34

22

34

28

25

33

35

32

29

33

30

26

31

35

31

28

31

47

30

41

27

34

43

44

40

37

38

32

56

32

30

38

31

7

10

4

8

9

3

3

6

5

4

3

7

9

5

4

4

2

3

3

2

1

1

2

1

3

1

-

24

16

31

13

31

25

20

10

20

20

17

28

11

22

13

20

27

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?


98

70

71

71

72

72

72

73

73

74

75

75

76

77

78

78

80

80

18-34

Men 50+

State-wide

Men

Men 18-49

Monash South-West

65+



Women 18-49


Monash East

Women

35-49

50-64

Women 50+

Monash West

2013 Planning and Building Permits


1

-4

0

2

5

0

-2

NA

0

-1

2

-3

1

3

0

3

13

Change (2012 to 2013)

Q1. Firstly, how important should ‘Planning and Building Permits ’ be as a responsibility for Council?



99


– Importance


34

24

25

29

25

34

32

23

29

28

24

34

30

30

25

28

26

48

51

42

38

45

45

54

37

50

40

47

38

52

40

40

45

45

16

23

26

21

24

19

11

30

20

23

22

24

13

23

27

21

19

5

10

4

1

4

6

8

6

3

4

5

4

6

2

1

1

-

-

1

1

-

-

1

2

3

2

4

2

2

1

1

5

1

2

2

3

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Planning and Building Permits ’ be as a responsibility for Council?


100

Q2. How has Council performed on ‘Planning and Building Permits ’ over the last 12 months?



53

53

53

54

54

54

55

55

56

56

57

57

57

59

60

61

62

35-49

50-64


Women 50+

Monash West

Monash East

Men 50+

State-wide

Men

65+

Women

Men 18-49


Monash South-West

Women 18-49


18-34

-4

-1

-1

-3

-14

-6

-6

1

-5

-7

-5

-4

-4

-1

-5

NA

-5



101


– Performance


6

8

6

8

7

5

6

10

7

7

8

7

6

5

6

7

10

24

30

26

24

22

27

19

33

27

25

30

23

20

24

26

26

32

28

29

30

39

32

27

36

32

28

35

32

30

33

27

27

32

20

18

9

12

12

14

16

17

6

13

12

10

17

9

13

12

13

8

3

3

5

3

2

5

2

4

3

3

2

4

5

6

6

3

5

22

20

21

15

24

20

21

15

21

18

18

19

25

25

23

19

25

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Planning and Building Permits ’ over the last 12 months?


102

66

66

67

69

70

70

70

71

71

71

72

72

72

74

75

75

76

Men

Men 18-49

Men 50+

65+

18-34

Monash West

Monash East

35-49



Monash South-West


State-wide

50-64

Women

Women 18-49

Women 50+

2013 Environmental Sustainability


0

0

2

1

-3

-3

-1

1

0

NA

2

0

1

2

0

-2

2

Change (2012 to 2013)

Q1. Firstly, how important should ‘Environmental Sustainability’ be as a responsibility for Council?



103


– Importance


33

28

17

20

22

29

24

24

30

19

27

20

28

27

27

25

25

42

45

42

37

41

43

41

41

44

39

41

48

29

42

42

42

44

21

22

30

33

27

25

27

28

22

32

26

24

37

24

24

27

21

1

3

8

7

8

2

6

5

2

7

5

6

2

5

5

5

8

1

2

3

2

1

2

1

2

1

1

2

2

2

1

2

1

1

1

1

1

2

1

-

1

-

1

1

1

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Environmental Sustainability’ be as a responsibility for Council?


104

Q2. How has Council performed on ‘Environmental Sustainability’ over the last 12 months?



58

61

62

64

64

65

65

65

65

65

66

66

66

67

67

68

69

Monash West

Women 18-49

35-49

Women

State-wide

18-34

50-64

Men 50+



Men

Men 18-49

Monash South-West

Monash East


Women 50+

65+

-12

-8

-1

-5

0

-2

1

0

-2

0

2

3

0

1

NA

-3

-2



105


– Performance


12

7

12

12

16

9

8

11

9

12

11

10

9

11

11

11

14

46

38

37

45

42

41

37

45

41

42

43

47

25

40

40

41

38

26

36

24

23

22

28

37

23

32

23

26

21

45

28

29

28

28

6

7

6

8

5

7

6

9

6

8

6

6

10

6

7

7

5

3

3

1

2

1

2

3

2

2

2

1

2

1

2

2

2

10

10

18

10

15

13

11

9

10

13

11

14

8

13

12

12

12

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Environmental Sustainability’ over the last 12 months?


106

68

69

70

72

74

75

76

76

77

77

77

78

78

80

80

80

82

Men 50+

Monash West

35-49

Men

Men 18-49

50-64



65+

Women 18-49

Monash South-West

Monash East


Women

18-34

State-wide

Women 50+

2013 Emergency and Disaster Management


-5

-10

-6

-2

-1

-5

-2

-1

-1

-3

0

0

NA

-2

1

0

-1

Change (2012 to 2013)

Q1. Firstly, how important should ‘Emergency and Disaster Management’ be as a responsibility for Council?



107


– Importance


49

43

21

43

37

34

31

52

45

34

40

42

37

40

46

40

38

35

32

40

22

35

39

29

26

33

29

32

33

22

32

34

31

39

14

20

20

23

19

15

31

15

17

22

20

18

23

18

14

20

17

3

1

8

12

2

8

9

5

2

10

4

5

13

6

4

6

4

3

4

3

1

3

2

2

2

1

4

2

1

2

1

8

5

3

3

2

1

1

1

1

2

1

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q1. Firstly, how important should ‘Emergency and Disaster Management’ be as a responsibility for Council?


108

Q2. How has Council performed on ‘Emergency and Disaster Management’ over the last 12 months?



61

62

63

66

66

67

67

68

68

68

69

69

69

70

71

72

74

Men 50+

35-49

50-64

65+

Monash East

Women

Women 50+

Men

Women 18-49


Monash West

Monash South-West


State-wide


Men 18-49

18-34

-8

-4

0

-8

0

-5

-3

-1

-5

-3

-4

-3

1

0

NA

3

0



109


– Performance


6

12

6

17

9

3

2

23

9

12

9

9

17

13

19

11

14

35

26

24

43

36

25

30

38

30

35

38

30

21

31

37

33

35

20

25

17

14

13

23

27

14

23

16

18

21

20

21

20

19

17

3

3

6

4

7

3

4

4

3

5

4

5

2

3

5

4

3

2

1

2

1

1

2

1

2

1

2

1

2

36

33

44

21

33

45

38

19

35

30

30

33

37

32

17

32

30

Women 50+

Women 18-49

Men 50+

Men 18-49

65+

50-64

35-49

18-34

Women

Men

Monash South-West

Monash East

Monash West


State-wide



%


Q2. How has Council performed on ‘Emergency and Disaster Management’ over the last 12 months?


Documents

INDIVIDUAL SERVICE AREAS - City of Monash · Individual Service Area Summary • On service delivery, the importance of most services continued to exceed the perceived performance