Presentation on e- Governance

Shashank OjhaICT Sector Unit The World BankNew Delhi

India : Information and Communication Technology for Growth & Development 2011

ContentsICT Sector Unit - The World Bank2India - Country Background Current Status, Development Indicators, Goals and Strategies for growth and poverty reduction etc)ICT Industry in IndiaCurrent status, Trends and indicators, Contribution to GDP, Employment in the Sector, Govt. Policies, Role of Private sector etc.) ICT for DevelopmentHuman Development ( Education, Health, Social & Livelihood etc)Infrastructure ( Roads, Water, Power etc)Rural development & AgricultureGovernanceChallenges & ImpedimentsTechnology, Govt. Policy, Capacity Building, Change management, Business environment, Donor and Financing Suggestions for way-forward

India Country Background Overview ICT Sector Unit - The World Bank3With a population of just over 1.2 billion, India is the largest democracy in the world. In the past decade, the country has seen sustained high growth and has made progress on most of the Millennium Development Goals. India is in now the midst of a historic transformation. It has emerged as a global power and a leading player in information technology, telecoms and business outsourcing, with the worlds 4th largest economy in purchasing power parity terms. However, beneath Indias impressive growth is a tale of two Indias. While one India is on a rapid development trajectory, the other has 300 million people living below the poverty line. To address these disparities, the Government of Indias Eleventh Five Year Plan (2007-12) outlines a development agenda that targets significant investments for :generating employment, providing quality education and health for all, improving the welfare of women and children, developing infrastructure, and conserving the environment. Major investments are being made in into a set of very ambitious programs to deliver services to the poor. These programs -- to provide elementary education, basic health care, health insurance, rural employment, rural roads and rural connectivity, and other services -- aim at realizing the fundamental rights of the people. The programs are achieving partial results on the ground. Between 2003 and 2010, the no. of out-of-school children declined from 25 to 8 million (less than 5% of the 6-14 age group). Leprosy, polio, and TB are almost eradicated and the spread of AIDS has been kept in check. Large no. of women have been mobilized into self-help groups to generate new livelihood opportunities. Large investments are being made to improve the infrastructureMassive new initiatives are being pioneered that are revolutionizing the way services are being delivered to low-income groups.

India - Country Background ICT Sector Unit - The World Bank4Key Development IndicatorsGROWTH:Population ( 2011) : 1.21 billion 50 % population below 25 years of ageGDP Growth(2010- 11):8.5%

Poverty(Below National Poverty Line) : 37% Rural: 28 % and Urban: 26 %

Fertility rate: 2.5 births per woman Life expectancy at birth:64 yearsInfant mortality(per 1000 live births): 57 Maternal Mortality(per 100,000 live births):450Children Underweight(below 5 years): 46%

Primary school enrollment, net:90% ; Male Adult literacy(age 15 and older):73% and Female Adult literacy(age 15 and older):48%Access to improved water source (% of pop):89%Access to improved sanitation: 33%

ICT Industry in India ICT Sector Unit - The World Bank5

Indias ICT Sector is a global leader is IT Services and IT- enabled Services Exports Revenues : US $ 50.1 billion ( FY 2010) Exports contribution to total revenues - 70 % Service lines : 1. IT Services ( US $ 27. 3 billion) - application development, maintenance, testing, infrastructure services, consulting and systems integration etc. 2. BPO ( (US $ 12.4 billion) 3. Engineering Design and Product development ( US $ 10 billion)

ICT Industry in India ICT Sector Unit - The World Bank6ICT Sector - key indicators

Aggregate Revenues in FY 2010 : US $ 73.1 billion

Direct Employment : 2.3 millionIndirect additional employment : 8.2 million ( 30% employment for Age group 18-25 years; 4 % employment to economically backward classes, 60 % co.s employ differently-abled, 58 % employment from Tier II & III cities).

Contribution to GDP in FY 2010-11 : 7 % ( In FY 98 - 1.2 %)

Innovation ( FY 2005 -09) : 29 fold increase in patents

Avg. R&D Spend : 1 % of Total Revenues

ICT Industry in India ICT Sector Unit - The World Bank7

Indias ICT Sector - VALUE PROPOSITION

Strong fundamentals, a robust enabling environment and enhanced value delivery capability are the hallmarks Enjoys a cost advantage of around 60-70 per cent as compared to source markets. Timely Government policies have played a key role Govt.s focus on education has helped create the large talent base from where the ICT industry draws its workforce. Governments proactive approach towards the IT Sector through actions such as the IT Act Amendment, extension of tax incentives by a year, removal of the SEZ Act anomalies and the introduction of progressive telecom policies. Indian ICT Companies are now focusing trying to adopt a culture that encourages innovation, embrace new trends such as Green IT, and deliver solutions that are focused on Re-engineering and Transformation. India is emerging as a Innovation Hub with increasing number of patents being filed /granted Economic downturn is the opportunity for the industry to enhance its overall efficiency - clients increasingly looking inwards and focusing on process benchmarking, enhanced utilization of infrastructure and talent, increasing productivity and greater customer engagement

Source : NASSCOM

ICT Industry in India - Telecom ICT Sector Unit - The World Bank8Telecom Sector Telecom Access 2011 ( May) (per 100 persons)Fixed line 34. 40 million Mobile 840 millionInternet users 88 million

Population covered by mobile - 73 %Total internet users - 6.9 %

Fixed line tariff ($/pm) 3.5Mobile tariff ( $/pm) 1.6

Telephones per 100 persons

ICT Work Program- IndiaICT Sector Unit - The World Bank9WBs - India Program ( June 2011) Total No. of Projects: 81Size of the portfolio : US $ 25.6 billion

ICT - Key ActivitiesICT Support to Sector Projectse-Government ProjectsTelecom TA ProjectsICTs Participation : 21 Sector projects + NeGP Project ( FY 11)

9ICT Work Program - IndiaICT Sector Unit - The World Bank10Project Support

Small Grants Experimental / Pilots

Medium MIS Components in Sector Projects

Large eGovernment Projects10ICT for Development ProjectsICT Sector Unit - The World Bank11ICT for Development Projects

Innovative ICT for Development Projects in India

Mobile based Innovative Solutions

World Bank India - ProjectsE-Governance ProjectsICT in Development Sectors ( Education, Health, Social & Livelihood, Rural development & Agriculture etc.)

Innovative ProjectsICT Sector Unit - The World Bank12ICT for Development - Innovative Projectse-Sewa Govt of AP ( Citizen e-Services)http://www.esevaonline.comBhoomi - GoK ( Land Records) http://bhoomi.karnataka.gov.inMCA 21 ( Corporate affairs)http://www.mca.gov.in/MCA21/ITCs e-Choupal ( Agriculture Supply Chain) http://www.itcportal.com/rural-development/echoupal.htmKeralas Fisheries ( Mobile solutions for Fishermen)Lifelines ( Agriculture and Education Voice based Services)

Mobile based SolutionsICT Sector Unit - The World Bank13Mobile based solutions

Reuters Market Light ( Agr. Mkt Prices) SMS-One ( Community Newsletter - Local news, Local Advertisements etc.) Nokia Life Tools ( Agriculture Info, Education, Entertainment )Ng Pay ( mobile based payments, shopping etc)

ICT India - Water SectorICT Sector Unit - The World Bank14Water Sector ProjectsUP- WSRPRajasthan WSRPMaharashtra- WSRP AP Water Sector

ICT India Projects - WaterICT Sector Unit - The World Bank15Water / Irrigation Sector Solutions

ICT India Projects - M&EICT Sector Unit - The World Bank16Monitoring & Evaluation Systems

Water & Sanitation Project Two major ICT Initiatives under the Project : Computerization of the Fund Board Creating and automating the M&E Framework for the entire water sector in the country.

ICT India Projects - TransportICT Sector Unit - The World Bank17Transport SectorAssam RoadsTN RoadsKerala RoadsPunjab RoadsHP RoadsNational Highways Authority of India

Assam PWD Computerization ProjectICT Solution Framework - Road Projects

ICT Sector Unit - The World Bank18

ICT India Projects - HealthICT Sector Unit - The World Bank19Health Sector ProjectsIDSPFood & Drug Control Capacity ( Closed)Malaria Control ( Closed)AIDS (Closed)Karnataka State Health Project Tamil Nadu State Health ProjectRajasthan Health Project

Health Mgt. Systems - Core ModulesSource : Rajasthan Health ProjectICT India Projects - Education ICT Sector Unit - The World Bank20

Education Projects Pilot ICT Project in Rural Pune e-Class & Teacher- Student Portal for Govt. of Uttarakhand Bihar TEMIS Vocational Education Technical Education II

20ICT in Education ICT Sector Unit - The World Bank21 ICT Pilot Project in Rural Districts of Pune

ICT India Agriculture & RDICT Sector Unit - The World Bank22Agr. & Rural Devp. Projects

Sodic Lands Project (Closed)UP Forestry (Closed)ICT in Rural Districts of Pune (Closed)National Agriculture Innovation Project

Source : AGROPEDIA , NAIP ProjectICT India Projects Rural DevelopmentICT Sector Unit - The World Bank23 ICT Pilot Project in Rural Pune

Micro Finance CooperativesPoultry Cooperatives

Milk CooperativesICT India e-Governance AP Govt.s e-Government Project Framework

ICT Sector Unit - The World Bank24

ICT India Projects e-GovernanceICT Sector Unit - The World Bank25

India National E- Governance Action Plan

ICT India Projects NeGP ICT Sector Unit - The World Bank26

E-Delivery of Public Services Development Policy Loan

Pillar I. Higher emphasis on coordination1.1 Strengthening state institutions in e-Governance.1.2 Development of technical standards for e-Governance1.3 Improved inter-agency coordination and monitoring of e-governance.

Pillar II. Increased reach out to the common man.2.1 Improving access to services by using the mobile platform while increasing the pace of internet penetration2.2 Facilitating increased participation of citizens in design and evaluation of e-governance projects.2.3 Improving service orientation of Govt. Processes and officials. 2.4 E-Services Delivery Act (ESD Act)2.5 Uniform and predictable verification of e-Service users.

ICT India Projects - GovernanceICT Sector Unit - The World Bank27e-HR Project (Govt. of Karnataka)Computerized Human Resource Function of GoK to support :Civil Service RestructuringPromote Human Resources Development - career counselingFacilitate Functional ReviewsLead to right-sizing of the workforce, if necessaryManagement of PensionsProvide information for decision making (day-today as well as forward planning)

Pilot Implementation Successfully completed.

Scale up in progress through government funds.

ICT India Projects - e-GovernmentICT Sector Unit - The World Bank28.

Establishment of IT Devp. Authority. Agriculture Portal Tourism Portal Project. Social Welfare DBMS Project. Citizen Data Vault Project / Multipurpose Household survey Citizen Data Vault. Smart Card for Public Distribution HRMS Project Urban Development Project Public Works Department Project. Teacher Student Portal e-Class Content DevelopmentGovt. of Uttarakhand eGovernment Pilots

ICT India Projects - Urban Devp.ICT Sector Unit - The World Bank29 Tamilnadu Urban Devp Project II & III

CoimbatoreTamil Nadu Urban Development Project II ICT India Projects - Urban ICT Sector Unit - The World Bank30 Tamil Nadu Urban Development Project II

ServicesBirth and Death registrationBuilding Plan Registration/ ApprovalDangerous and Offensive & PFAFinancial ManagementFinancial Accounting SystemInventory ControlMovable PropertyVehicle InventoryImmovable Property Revenue ManagementNon-TaxProfessional TaxWater ChargesProperty Tax OthersCensusPersonal Management SystemElectoral rollsFamily EnumerationSolid Waste management

Hospital Information

ICT India Projects - UrbanICT Sector Unit - The World Bank31Tamilnadu UDP II - impact

Increasing Demand from staff and citizens - (ULBs on their own have invested in 1575 PCs from the project, additional 490 by ULBs)A 10-15% improvement in collections have been recorded as against manual systems. (Roughly an increase in revenue of about US $ 7-8 million). An issue especially in terms of closure of subsidiary revenue registers has been of collection greater than demand (about 10 % of errors in demand registers rectified - $ 2 million ) Birth and death certificates issued in 15 minutes (2-7 days).The impact, closure of accounting books by 5.30-6 PM as against months before automation.Main ChallengesICT Sector Unit - The World Bank32Challenges & ImpedimentsICT Sector strengthens have had limited impact on ICT for DevelopmentICT has not yet been mainstreamed as tool for growth, efficiency and developmentLarge disparities in State and department capabilitiesInadequate Policy and Legislative pushSupport infrastructure remains a major challengePowerConnectivityLiteracy and Language Funding and financing strategy

Main Challenges ICT Sector Unit - The World Bank33High Risk High Returns projects !Limited Human Resources in e-Governance100+ Pilots in states not scaled up Implementation approach / lack of BPR / inadequate policy support Lack of HR and tech capacity no cadre Very complex projects / require continuous upgrade and monitoringInadequate awareness / lack of capacity in policy & decision makers

Project Management -Difficulties aboundDelayed, limited functionality, budget over-runsFinancial Sustainability - Rarely achieved ?Grassroots consultationTop down approach rarely works !IT Policy & Law

Main Challenges continued . . . ICT Sector Unit - The World Bank34Standardization / Policy FrameworkStandalone efforts, Islands !

Sector level Solutions !

Local language / Locally relevant contentEnglish content, illiteracy, target audience ?

Reinventing the Wheel !Duplicate efforts - wasted cost, time and funds

Wiring India last mile solutionsNeed for low cost connectivity ?

Suggestions ICT Sector Unit - The World Bank35 Suggestions for way-forwardPromote Policy for Investment in ICTsCapacity Building & HR especially at state levelDevelopment for Core SolutionsTargeted ICT Initiatives for social and financial inclusionMainstreaming Mobile based solutionsSupport for Project Development & PilotsImproved Research and Analytical underpinning for impact measurementPPP Approach & Financing Models

Shashank Ojha

ICT Sector Unit The World BankNew Delhisojha@worldbank.orgThank you.

Assam PWD Computerisation Project (APCP)

Business Process Reengineering of PWD.Building the system software by customizing packaged application OTS.Networking 20 sites with hub at C.Es office.Developing master database and incorporation of historical data.Project preparation systemProject managementDocument Management SystemIntensive training.Vendor management & payment system.Quality control system.Stores & inventory managementEmployee Information systemInterfaces with engineering intensive modules.

Financial, HR, etc. modules developed by GOA

Project Life Cycle & Cost-Benefit & Analysis module

Project specific modules like OMMS (PMGSY)

Disaster Management System (DMS)