11
UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page 1 FLEET OPERATION MANUAL Date 18.12.2009 INTRODUCTION AND GENERAL SECTION 11 Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited The instructions and procedures contained in this section of the manual (section 11) shall apply specifically to passenger vessels only, as this manual provides additional ship-specific guidelines for this type of vessels. The contents of section 11 of this manual are to be read in conjunction with the company’s SMS & flag state circulars.

Index - Edit for DOC

Embed Size (px)

DESCRIPTION

xvvcxvcx

Citation preview

Page 1: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page 1

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

The instructions and procedures contained in this section of the manual

(section 11) shall apply specifically to passenger vessels only, as this

manual provides additional ship-specific guidelines for this type of vessels.

The contents of section 11 of this manual are to be read in conjunction with

the company’s SMS & flag state circulars.

Page 2: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page i

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

Index

Contents 1. General Instructions ...................................................................... 1

2. Organisation on Passenger vessels ........................................................... 2

2.1 Shipboard Organisation Chart ............................................................... 2

2.2 Safety Organisation .......................................................................... 3

2.3 Administrative Departments............................................................. 4

2.4 Division of Emergency Squads & Groups ....................................... 4-5

2.5 Squad Mustering Locations.............................................................. 5-6

3. Shipboard Safety Committee & Shipboard Management Meetings ........ 7

3.1 Purpose .......................................................................................... 7

3.2 The Shipboard Safety Committee .................................................... 7-8

3.3 Additional Members......................................................................... 8

3.4 Frequency of Meetings ..................................................................... 8

3.5 Responsibility ................................................................................... 8-9

3.6 Shipboard Management Meetings.................................................... 9

4. Safe Manning .......................................................................................... 10

Page 3: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page ii

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

4.1 Purpose .......................................................................................... 10

4.2 Responsibility ................................................................................... 10

4.3 Safe Manning Requirements ............................................................ 10-11

5. Employment Routines for Hotel Staff ...................................................... 12

5.1 Purpose .......................................................................................... 12

5.2 Responsibility ................................................................................... 12

6. Registration & Orientation Procedure for Hotel Staff.............................. 14

6.1 Signing On........................................................................................ 14

6.2 Familiarisation.................................................................................. 14

7. Safety Orientation for New Employees.................................................... 15

7.1 Purpose .......................................................................................... 15

7.2 Responsibility ................................................................................... 15

8. Procedures/checks prior boarding of passengers...................................... 16

8.1 Ashore .......................................................................................... 16

8.2 On Board .......................................................................................... 17

9. Boarding procedure of passengers............................................................ 19

9.1 On Board Procedures........................................................................ 19

9.1.1 Gangways ......................................................................................... 19

9.1.2 Unruly Behaviour by Passengers ..................................................... 19

9.1.3 Positioning of Ship's Staff During Boarding.................................... 20

Page 4: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page iii

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

9.1.4 Catering Crew................................................................................... 20

9.1.5 Collection of Passenger Documentation .......................................... 20

9.1.6 Passengers boarding by boats.......................................................... 20

10. Watch Keeping and Security in Port ........................................................ 21

10.1 Port Formalities ................................................................................ 21

10.2 Receiving Passenger Valuables........................................................ 21

10.3 Passenger Baggage ........................................................................... 21

10.4 Smooth Embarkation ........................................................................ 21

10.5 Cleanliness on Board........................................................................ 21

10.6 Awnings .......................................................................................... 22

10.7 Porters .......................................................................................... 22

10.8 Identification Marks on Passenger Baggage .................................... 22

10.9 Oversized Baggage........................................................................... 22

10.10 Dangerous Goods in Baggage .......................................................... 22

10.11 Post Formality Measures .................................................................. 22

10.12 Bunk Class Passengers ..................................................................... 22

10.13 Manning of Gangways ..................................................................... 22

10.14 Single side gangway ......................................................................... 23

10.15 ID Cards for Contracted Labour....................................................... 23

10.16 Fire Patrol ......................................................................................... 23

Page 5: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page iv

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

10.17 Rounds by Officer in Charge............................................................ 23

11. Crowd control .......................................................................................... 24

11.1 Crowd Management ......................................................................... 24

11.2 Crowd Control Crisis........................................................................ 24

11.3 Defining Crowd Control Staff on Muster Lists................................ 24

11.4 Training Requirements of Crowd Control Staff............................... 24-27

12. Information on Passengers........................................................................ 28

12.1 Passenger Count ............................................................................... 28

12.2 Passenger Manifest ........................................................................... 28

12.3 Records required for Search and Rescue.......................................... 28

12.4 Safe Custody of Passenger Documentation ..................................... 28

13. Safety familiarization of passengers and practice musters....................... 29

13.1 Passenger Safety Briefing ................................................................ 29-30

13.2 Contents of Briefing ......................................................................... 30

13.3 Mode of Briefing .............................................................................. 30

13.4 Voyages Over 24 Hours ................................................................... 30

13.5 Voyages Under 24 Hours ................................................................. 30

13.6 Use of Life jackets............................................................................ 30

14. Passenger Muster Stations ........................................................................ 31

14.1 Location .......................................................................................... 31

Page 6: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page v

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

14.2 Requirement of Adequate Space ...................................................... 31

14.3 Escape Routes................................................................................... 31

14.4 Marking of Escape Routes ............................................................... 31

14.5 Keeping Escape Routes Clear .......................................................... 31

15. Passenger Guides ...................................................................................... 32

15.1 Assigning Passenger Guides ............................................................ 32

15.2 Duties of Passenger Guides .............................................................. 32

16. Fire Patrol .......................................................................................... 33

16.1 Patrol timings.................................................................................... 33

16.2 Familiarity of Crew .......................................................................... 33

16.3 Route Plan ........................................................................................ 33

16.4 Coverage of Route Plan.................................................................... 33

16.5 Frequency of Coverage..................................................................... 33

17. Adverse weather precautions.................................................................... 34

17.1 Route Planning ................................................................................. 34

17.2 Weather Routing Service.................................................................. 34

17.3 Forewarning Passengers ................................................................... 34

17.4 Rounds by Ship's Officers ................................................................ 34

17.5 Inspection of Passenger Spaces........................................................ 34

17.6 Care of Passengers During Heavy Weather .................................... 34

Page 7: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page vi

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

17.7 Cleaning of Soiled Areas.................................................................. 34

18. Passenger Health and welfare................................................................... 36

18.1 Responsibility ................................................................................... 36

18.2 Reports to Medical Officer............................................................... 36

18.3 Reporting Major Medical Conditions .............................................. 36

18.4 Infectious Disease............................................................................. 36

18.5 Handling Inebriated Passengers ....................................................... 36

19. Safety Drills for Ship's Staff ..................................................................... 37

19.1 Division of Responsibility................................................................ 37

19.2 Purpose .......................................................................................... 37

19.3 Responsibility for Conduct of Drills ............................................... 37

19.4 Drill Requirements ........................................................................... 37

19.5 Posting of Drill Program .................................................................. 37

19.6 Check of Equipment During Drills .................................................. 37

19.7 Periodic Maintenance of Equipment ................................................ 38

20. Training Drill Routines............................................................................. 39

20.1 Purpose .......................................................................................... 39

20.2 Responsibility ................................................................................... 39

20.3 Frequency of Lifeboat & Liferaft Drills........................................... 39

20.4 Frequency of Fire Drills ................................................................... 39

Page 8: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page vii

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

20.5 Frequency of Evacuation Drills........................................................ 39

20.6 Frequency of First Aid Drill ............................................................. 39

20.7 Frequency of Damage Control Drills ............................................... 39

21. Evaluation of Drills................................................................................... 41

21.1 Purpose .......................................................................................... 41

21.2 Responsibility ................................................................................... 41

22. Waste Handling......................................................................................... 42

22.1 Purpose .......................................................................................... 42

22.2 Responsibility ................................................................................... 42

22.3 General Handling Procedure ............................................................ 42-43

22.4 Handling Procedure in Garbage storage area................................... 44

22.5 Disposal Procedure........................................................................... 45

23. Crew Members Safety Information .......................................................... 46

24. Crew Attitude, Appearance, Knowledge, Discipline, Commitment

and Planning .......................................................................................... 48

24.1 Attitude .......................................................................................... 48

24.2 Appearance ....................................................................................... 49

24.3 Knowledge........................................................................................ 50-51

24.4 Discipline .......................................................................................... 52

24.5 Commitment ..................................................................................... 53-54

Page 9: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page viii

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

24.6 Planning .......................................................................................... 54-55

25. Ten Steps For Handling Passenger Complaints ....................................... 56-57

26. Quality Service Guidelines ....................................................................... 58

27. Rules And Regulations For Ships Crew................................................... 62

27.1 General .......................................................................................... 62

27.2 Travel Arrangements ........................................................................ 62

27.3 Employment Contracts ..................................................................... 62

27.4 Passport / Visa .................................................................................. 62

27.5 Signing On / Off ............................................................................... 63

27.6 Crew Pass ......................................................................................... 63

27.7 Assignments And Responsibilities................................................... 64

27.8 Safety Procedures ............................................................................. 64

27.9 Fire / Lifeboat Emergency Drills...................................................... 65

27.10 Customs Regulations................................................................ 65-66

27.11 Cabin Assignments................................................................... 66

27.12 Cabin Inspection....................................................................... 66

27.13 Meals ........................................................................................ 67

27.14 Recreation Equipment .............................................................. 67

27.15 Medical Assistance................................................................... 67-68

27.16 Tardiness And Absenteeism..................................................... 68

Page 10: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page ix

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

27.17 Mailing Procedures .................................................................. 68

27.18 Telephone Procedures .............................................................. 68

27.19 Personal Hygiene & Appearance ............................................. 69

27.20 Uniform / Dress Code .............................................................. 69

27.21 Name Badge ............................................................................. 70

27.22 Laundry Privileges ................................................................... 70

27.23 Co-Workers Support ................................................................ 70

27.24 Courtesy / Attitudes.................................................................. 71

27.25 Passengers' Cabins ................................................................... 71

27.26 Public Areas ............................................................................. 71-72

27.27 Ports of Call.............................................................................. 72

27.28 Shore Leave.............................................................................. 72

27.29 Confidentiality.......................................................................... 73

27.30 Sexual Harassment ................................................................... 73-74

27.31 Gratuity and Tips (Service Charge) ......................................... 74

27.32 Information / Knowledge of Ship ............................................ 74-75

27.33 Language On Board ................................................................. 75

27.34 Private Parties........................................................................... 75

27.35 Visitors ..................................................................................... 75

27.36 Smoking ................................................................................... 75-76

Page 11: Index - Edit for DOC

UNIVAN MARITIME (H.K.) LIMITED Issue 1 REV 0 Page x

FLEET OPERATION MANUAL Date 18.12.2009

INTRODUCTION AND GENERAL SECTION 11

Copyrights: Univan Maritime (H.K) Limited. All rights reserved Any unauthorized reproduction of this manual, in any form is prohibited

27.37 Accident Procedure .................................................................. 76

27.38 Gambling.................................................................................. 76

27.39 Overboard Garbage Dumping.................................................. 77

27.40 Drugs / Alcohol / Weapons ...................................................... 77

27.41 Intoxication............................................................................... 77

27.42 Smuggling ............................................................................... 77

27.43 Theft ......................................................................................... 77-78

27.44 Personal Matters....................................................................... 78

27.45 Notice Of Leaving.................................................................... 78

27.46 Important (Reminder) ............................................................................ 79

28. Crew Cabin Rules And Regulations......................................................... 80

29. Rules Of Conduct ..................................................................................... 81-83

30. Disciplinary Action................................................................................... 84

Appendix

01. Job responsibilities of Hotel and Casino staff

02. Muster list

03. Assembly station personnel