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Increase team productivityConnect people with HPE Skype for Business Solutions

Connecting the disconnected organization

Few things affect your productivity, customer relationships, and bottom line more than being able to connect to the right people at the right time. But even that is becoming more challenging as business communications grow more complex, with employees using diverse communication devices, applications, and modalities. The failure to establish the right connections leads to communication latency, increasing the amount of time required to make and execute critical business decisions.

Communication latency is often heightened by the geographically dispersed nature of today’s workforce. Face-to-face meetings can be prohibitively expensive, but without collaboration, there is no business. Traditional standalone data, telephony, and video solutions may not be effective in enabling the fast response and coordination needed to reduce communication latency. Most of these solutions lack interoperability and add to the burden of system administration.

To address these issues, organizations are turning to unified communications (UC), which brings together today’s disparate methods of communications into a set of multimodal capabilities that are highly aware of one another. By adopting UC, you may find it easier to reach people and to let others know how to reach you, enabling timely interactions.

“The digital workplace requires IT planners to reimagine how they provide users with voice services. An increased focus on integrating contextual data, multimedia and multi-device support will help boost employee agility and effectiveness.”– Gartner Inc., Digital workplace employees need an enriched voice to collaborate more effectively, G00273577, March 2015

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Figure 1 Hewlett Packard Enterprise Digital Workplace Framework

Focus on quality, savings, and value

Reduce costs•Audio conferencing and long distance costs are a fraction of traditional plans

•Geographically dispersed workgroups can collaborate in real time as an alternative to expensive face-to-face meetings.

•Centralize communications architecture and reduce operations and management costs

•Lower public switch telephone network (PSTN) costs

Improve customer service•Respond quicker to customer demands—whether that involves support, questions about their

orders, or general information.

•Get instant visibility to the availability of your associates, speeding up execution and improving customer service.

Gain business value Connecting people and enabling communities with unified communications is also fundamental to a transformation to a digital workplace that delivers on universal access to people, applications, and data.

HPE’s Digital Workplace framework focuses on this transformational journey centered on employee productivity and experience. To begin this journey, Hewlett Packard Enterprise offers the Workplace and Mobility Transformation Workshop—a proven interactive workshop and approach that helps you achieve the critical business and IT alignment necessary for any transformational initiative. The output of a full Transformation Workshop allows you to unify your disparate workplace and mobility efforts into a cohesive strategy and plan with actionable next steps, including quick improvements and longer-term priorities.

Enhance the way you communicate and collaborate

HPE Services for Skype for Business can help you build a foundation for transforming your business communications. They give you the option to add features incrementally, using a right-sized approach and at a pace appropriate for your budget and business requirements. Our services provide scalable, enterprise-class UC solutions that give you a rich, consistent interface and functions. As part of this solution, planning, design, and implementation services from Hewlett Packard Enterprise offer experienced project managers and consultants who plan your UC transformation project, then define and procure the right components. We work with you to design the appropriate configuration for your environment and then to implement, test, and validate the solution while maintaining business continuity. With this collaborative and modular approach, you can implement the components that address your most pressing needs first, and then add future capabilities on a flexible timeline.

Get scalable, business-grade telephony with HPE Skype for Business Solutions

Assess your networkHPE UC Assessment Service provides the blueprint for moving forward in your voice transformation journey, in a practical manner—either all at once or incrementally. We conduct a gap analysis on your network’s ability to adopt Skype for Business.

Deploy an enterprise UC infrastructureSkype for Business from Microsoft® forms the core of HPE UC solutions. This design and deployment service provides you with an enterprise-class UC infrastructure that can deliver all of Skype for Business’s modalities from basic instant messaging (IM) and presence to multi-party audio or video and Web conferencing to full-scale enterprise voice services.

Migrating to Skype for Business enterprise voice from your legacy PBX estates can be a challenging process. This service helps you deploy an enterprise voice infrastructure and migrate from your legacy services. At the same time, it enables interconnectivity and coexistence of the two platforms so that you can migrate at your own pace.

Office productivity with Microsoft Office 365When you are ready to move to Microsoft Exchange, SharePoint, or Skype for Business, you may be asking, “what’s the best transition path to take?” Hewlett Packard Enterprise has a proven track record of delivered design and implementation solutions for Microsoft technologies: HPE Migration Service for Microsoft Office 365 gives you the benefits of a cloud-based implementation—an approach that blends the public and private clouds—while retaining full control of sensitive information.

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Skype for Business Microsoft Skype for Business is the next generation of Microsoft Lync®.

Enterprise-grade performance with security, scalability, reliability, manageability, and serviceability.

Delivers a range of business benefits, some readily quantifiable and others more intangible but just as real.

Skype for Business solutions from Hewlett Packard Enterprise are designed to help you realize the benefits of unified communications as part of your specific digital workplace needs.

Figure 2 HPE Services for Skype for Business

UC assessment

Conducts a gap analysis on the ability of your organization’s network to adopt Skype for Business

Implements SDN optimized Microsoft Skype for Business with Aruba SDN solutions

Skype for Business design and deployment

Implements SDN-enabled Microsoft Skype for Business with HPE Network Optimizer SDN app and HP’s SDN OpenFlow-enabled solution

SDN-enabled Skype for Business

Focuses on post go-live to accelerate end user satisfaction with Microsoft Skype for Business

User adoption

Support and evolve UC solutionUC support

“As a Skype for Business elite launch partner, HP (now Hewlett Packard Enterprise) has demonstrated the highest level of experience, training, and commitment to the Skype for Business platform, and is able to deliver on a global scale.”– Giovanni Mezgec, General Manager, Skype for Business, Microsoft.

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Address your organization’s unique needs

UC is clearly an attractive concept. If you are looking to embrace these technologies into your environment, just make sure you choose the right UC partner to determine the most efficient route, integrate the various elements of your solution, and form part of an overall digital workplace strategy.

Proven HPE project methodologies, resources, and expertise with desktop, network and data center projects help reduce the perceived risk of UC implementation and can transform businesses without interruptions. Hewlett Packard Enterprise is a Microsoft Gold Certified Communications Partner and has one of the world’s largest and highly specialized forces of consultants, with 12,000 ITIL-certified professionals, 7,600 certified network infrastructure and voice professionals, and 8,000 certified project management professionals.

The HPE transformation process helps you assess your current communications capabilities and prioritizes investments. Also, the HPE strategic alliance with Microsoft complements HPE technologies and products. HPE has a record of success in integrating Microsoft, UNIX®, and Linux® platforms; mobility, email, and messaging applications; and business and contact center systems. As a truly global integrator, HPE has helped clients worldwide unify multi-regional communications infrastructures.

© Copyright 2011–2015 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for HPE products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HPE shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Lync are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark of The Open Group. ITIL® is a registered trademark of AXELOS Limited. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

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“We wanted an SDN solution based on open standards,” said Ramon de Boer, head of IT Operations, Deltion College. “One of the most compelling advantages of SDN is its flexibility. We want to take advantage of future SDN developments, without being locked into a single vendor’s proprietary architecture. HP (now Hewlett Packard Enterprise) SDN met that requirement.”

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“Every month, Lync gives 1.5 million minutes of productivity back to HP (now Hewlett Packard Enterprise)—just with single-click access to conference calls instead of dialing phone numbers and passcodes,” says Albert Grange, Unified Communications program manager for HPE IT Infrastructure and Operations.

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HPE Technology Services worked with a global software organization to evaluate Lync. The team then successfully completed the pilot and deployed full production to over 70,000 voice users across 39 countries with different Telco regulations.

HPE Technology Services designed and delivered the turnkey solution on time and on budget. HPE Technology Services implemented the wired, wireless and Microsoft Lync design offering from the outset a fixed price solution, irrespective of the effort or resources needed to deliver the contracted outcome. HPE Technology Services drew on its extensive expertise to ensure successful project delivery. That included the powerful Microsoft Lync telephony solution for which HPE Technology Services is a premier Lync integrator across government and Fortune 500 companies in sectors such as IT, aerospace, public works, engineering, mining and education.2

To stay ahead of the technology curve, Gore Mutual1 teamed with HPE partner OnX Enterprise Solutions to deploy right-sized networking solutions, driving 400 percent performance increases and supporting up to more than 7 percent annual revenue growth. Gore Mutual also engaged HPE Technology Services to navigate a major switch in network carriers and architect the overall solution.