Included Media Level 2 Assignments and mark sheets are ... Mapping Matrix.pdf · Giving a Presentation (I) n n 18 Giving Presentations n n 120 Preparing for a Presentation n n 17

1

Key Course testQuick reference

AudioVideoNo audio / video

Guided learning hours

Short answer questionsCredits1

6

Included Media

Approx. Minutes

Giving a Presentation (I) n n 18

Giving Presentations n n 120

Preparing for a Presentation n n 17

Level 2The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments and mark sheets are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.

Communicating with people outside the work team Approx. Minutes

Active Body Language (Part 1) n n 40


Active Listening (S) n n 40

Bargaining n 15

Closing the Negotiation n 15

Communicating with the Customer n 90

Exploring Each Other's Position n 15

Opening the Negotiation n 15

Preparing to Negotiate n 15

Putting Customers First n n 120

Questioning n n 40

Speaking and Hearing (S) n n 20

Testing Potential Agreement n 15

The Basic Concept n 15

1 6

Briefing the work team 1 6 Approx. Minutes

Active Body Language n n 12

Background to Problem Solving n 15

Communication n n 40

Dealing With Stress n n 35

Fire n n 120

First Aid n n 120

Health and Safety n n 120

Managing Yourself (Es) n n 120

Objective Setting Action Plan n 15

Planning to Communicate n n 35

Problem Solving n n 120

Recognising Stress n n 35

Setting SMART Objectives n 15

Speaking and Listening (I) n n 12

Time Management n n 120

Time Management and You n n 40

Developing effective team member skills 10 36

2

Level 2The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.

Developing yourself as a team leader Approx. Minutes

Accentuate the Positive n 30

Address Your Time Stealers n 30

Briefing n 15

Controlling n 15

Decide What You Want n 30

Defining the Task n 15

Evaluating n 15

Identify Your Priorities n 30

Improve Your Time Effectiveness n 30

Lead by Example n 30

Motivating (Ex) n 15

Organising n 15

Planning (Ex-DL) n 15

Recognise Your Style n 30

Setting an Example n 15

Take Responsibility n 30

1 6





6

Included Media

Developing the work team Approx. Minutes

Developing Teamwork n 40

From Control to Facilitation n 15

How Teams Succeed n 15

How Teams Work n 15

Identifying Training Needs n 15

Improving Your Team n 15

Preparation (Ex-TNT) n 15

Roles and Stages in Development n 15

Team Building Techniques n 15

The Lesson Plan n 15

Training Methods n 15

What Makes Teams Work? n 15

Why Teams Fail n 15

Why Teams? (Ex) n 15

1 6

3

Level 2

Induction and coaching in the Workplace Approx. Minutes

Coaching Skills n n 120

How Individuals Differ n n 45

Inducting a New Team Member n n 45

One-to-One Training n n 120

Training and Developing n n 40

2 8

The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.





6

Included Media

Effectively selling to customers 2 7

Gathering, interpreting & utilising data in the workplaceApprox. Minutes

Making Sense of Information n n 30

Persuading with Numbers n n 120

Presenting the Solution n n 15

1 3

Approx. Minutes

Creating Your Sales Plan n 90

Progressing and Closing the Sale n 90

Starting the Sale n 90

Understanding Your Customer n 90

Developing yourself as an effective team member Approx. Minutes

1 - What is Meant by Team Work and Teams? n 120

2 - Understanding the Importance of Communication in a Team n 120

3 - Know How to Deal with Conflict in a Team n 120

4 - Personal Development Plan n 120

3 9 Improving the performance of the work team Approx. Minutes

Challenging Performance n 30

Improving Performance n 30

Levels of Performance n 30

Non-Verbal Communication and Body Language n 30

Rewarding Performance n 30

Trust and Motivation n n 35

Working in Teams n n 120

1 6

4

Methods of communicating in the workplace

Managing Yourself

Approx. Minutes



Email n 30

Expressing Yourself n n 45

Giving and Receiving Feedback n 30

Meetings: The Basics n 15



Approx. Minutes

Dealing with Stress n n 35

Making Time n n 30


People n n 40



Where are you Going? n n 25

1

1

3

4






6

Included Media

Leading your work team Approx. Minutes


Leadership Qualities n 15

Leadership Styles (Ex) n 15

Recognise your Style n 30

Situational Leadership n 15

The Functional Approach n 15

The Leader as Motivator n 15

The Leader as Organiser n 15

Why Teams? (S) n n 45

2 6

Maintaining a healthy and safe work environment Approx. Minutes

Dangerous Substances n n 120

Fire n n 120

First Aid n n 120


Manual Handling n n 120

Slips, Trips and Falls n n 120

1 8

5


Approx. Minutes

Characteristics of Objectives n 15


Improve Your Time Effectiveness n 30

Layout and Writing Tips n 15

Making Time n n 30

Objective Setting Action Plan n 15

Setting Goals n 30

Setting SMART Objectives n 15

The Make Objectives Happen Loop n 15


Types of Objectives n 15

What are Objectives n 15

2 6 Setting team objectives in the workplace

Understanding change in the workplace Approx. Minutes

Leading Others Through Change n 30

The Personal Change Journey n 30

1 8





6

Included Media

Satisfying customer requirements Approx. Minutes

Levels of Performance n 30

Moments of Truth n 15

Satisfying Customer Needs n 15

That's All Very Well, But... n 15

Understanding Your Customer n 90

Why Put the Customer First? n 15

1 3

Providing quality to customers Approx. Minutes

Caring for Your Customers n n 120

Quality in Practice n n 120

1 6

Planning and monitoring work Approx. Minutes

If a Relationship Stops Working n n 50

Making Objectives Happen n n 120

Monitoring Performance n 30

Quality Matters n 15

Setting Goals n 30

2 6

6

Workplace communication Approx. Minutes


Drafting with Clarity n 15

Drafting with Economy n 15

Email n 30


Influencing Techniques n n 35

Managing the Phone n 15


What is Influencing? n n 35

1 5


The following units are currently in development or under review:

Building an awareness of waste management

Business improvement techniques

Diversity in the workplace

Enterprise awareness

Meeting customer needs

Understanding sales in the workplace

Using resources effectively and efficiently in the workplace

Working with customers legally

Working within organisational and legal guidelines

Workplace records and information systems





6

Included Media

Understanding effective team working Approx. Minutes

Building Teams n 30

Conflict n 30

Creating the Team n 30

Empowering the Team n 30

Leading Diverse Teams n 30

Team Types n 30

1 3

Using information to solve problems Approx. Minutes

Decision Making (Es) n n 120



Problem Solving n n 120

1 5

7

Level 3

Leading and motivating a team effectively Approx. Minutes

Effective Working Relationships n 120

Leading Your Team n 120

Team Leading (Parts 1 and 2) n 120

The Effective Leader n n 120

2 7

The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.

Developing yourself and others

Managing workplace projects

Approx. Minutes

4 - Personal Development Plan n 120

Developing Yourself and Others n 420

Learning Toolkit n 45

Plan Your Own Development n n 120

Approx. Minutes

Managing Successful Projects n 420

Managing a Workplace Project n 120

2

2

9

7

Giving briefings and making presentations Approx. Minutes

Giving a Presentation (I) n n 18

Preparing Presentations n n 120


2 4

Planning and allocating work Approx. Minutes

Addressing Performance Issues n 120

Changing Resource Requirements n 120


Setting Objectives n n 120


2 9

Planning change in the workplace Approx. Minutes

Changing Resource Requirements n 120

Continual Improvements to Meet Stakeholder Needs n 120

Gaining Buy-In n 30

Leading Others Through Change n 30

Make the Change n 30

Preparing a Case for Change n 120

Quality in Practice n n 120

2 9

Solving problems and making decisions Approx. Minutes

Decision Making (S) n n 30

Effective Information Gathering for Managers n 30



Problem Analysis n n 30

Recognising Problems n n 30

Solving Problems and Making Decisions (Parts 1 and 2) n 420

2 9





6

Included Media

8


Understand how to establish an effective team Approx. Minutes

Agreeing Team Tasks n n 25


Creating a Positive Environment n n 20

Effective Working Relationships n 120

Encouraging Participation n n 45

Establishing Responsibilities n n 20

Getting to Know Your Team n n 40

Supporting a Positive Environment n n 20

Team Building n n 120

Team Types n 30

Trust & Motivation n n 35

Why Teams? (S) n n 45

1 5

Understand how to lead effective meetings Approx. Minutes

Managing Meetings n n 120

Meetings That Work (Parts 1 and 2) n 180

2 4

Understand how to motivate to improve performance Approx. Minutes

Career Planning n n 20

Coaching & Mentoring n n 40

Disengaging n n 20

Monitoring and Appraising Performance n n 50

Recruiting n n 30

Setting Standards n n 40

Succession Planning (S) n n 20

Training and Developing n n 40

2 9

1 3 Approx. Minutes

Inducting a New Team Member n n 45

Understand the induction of new staff in the workplace





6

Included Media

2 8 Approx. Minutes

Building Positive Relationship at Work (Parts 1 and 2) n 240

Understanding and developing relationships in the workplace

Understanding recruitment and selection of new staff in the workplace

Approx. Minutes

Selection Interviewing n n 120

The Purpose of Recruitment and Selection n 120

The Recruitment Process n 120

The Selection Process n 120

2 7

9


Understanding conflict management in the workplace Approx. Minutes

Conflict Skills and Techniques n n 20

Managing Conflict n 180

What is Conflict Management? n n 25

1 4

Understanding costs and budgets in the workplace Approx. Minutes

Budgeting Basics n n 120

Managing Your Budget n n 120

Understanding Profit and Loss n n 120

1 7

Understanding discipline in the workplace Approx. Minutes

Improving Team Performance; Issues that Effect Performance n 120

Resolving Performance Issues n 120

Building Positive Relations at Work (Part 2) n 120

1 5

Understanding health and safety in the workplace Approx. Minutes

Dangerous Substances n n 120

Display Screen Equipment n n 120

First Aid n n 120




2 7

Understanding innovation and change in an organisation Approx. Minutes

Exploring the Options n 30

Organisational Culture n 30

Planning to Meet Stakeholders’ Requirements n 180

Seeing Change Through n 30

Strategy and Business Environment n 30

Thriving in Change n 120

2 9

Understanding leadership Approx. Minutes

Leaders and Organisations n 120

Leadership Styles n 180

Team Leading (Parts 1 and 2) n 120

Understanding Leadership n n 120

2 6

Understanding leadership in the management role Approx. Minutes

Developing Leadership n n 120

Leaders and Organisations n 120

Management and Leadership Distinctions n 45

2 6





6

Included Media

10

Understanding negotiation and networking in the workplace 1 6 Approx. Minutes

Creating and Using a Network n n 40

Developing Teamwork n n 40

Influencing Skills n n 16

Negotiation Skills n n 120

Supporting Skills n n 22


Understanding organising and delegating in the workplace Approx. Minutes

Do or Delegate n n 120

1 4

Understanding performance management Approx. Minutes

Addressing Performance Issues n 120

Improving Team performance; Issues that Effect performance n 120

Performance Troubleshooting n n 120

2 7

Understanding quality management in the workplace Approx. Minutes

Quality and the Organisation n 120

Quality and the Team n 120

Quality Standards n 120

2 6

Understanding stress management in the workplace

Understanding the communication process in the workplace

Approx. Minutes

Dealing with Stress n n 35

Managing Stress n 180

Stress Management (N) n 10


Approx. Minutes



Questioning Skills n n 12

The Importance of Effective Communication n 30

1

2

7

7

Understanding training and coaching in the workplace Approx. Minutes

Alternative Support n 30

Coaching for Improved Performance (Parts 1 and 2) n 120

Coaching Moments n 30


Coaching Styles and Skills n 30

The Goals of Coaching n 30

Training for Non Trainers n n 120

Why Coaching is Crucial n 30

2 7

Understanding the organisation and its context





6

Included Media

Approx. Minutes


Organisations and their Cultures n n 60


2 7

11


Delivering facilities management service in the workplaceDeveloping a culture to support innovation and improvementDeveloping own leadership capability using action learningImplementing a site waste management planIntroduction to managing and maintaining property and assetsUnderstand how to manage contracts & contractors in the workplaceUnderstand how to manage remote workersUnderstand how to manage the efficient use of materials and equipmentUnderstand marketing for managersUndertaking a small scale service delivery improvement project using lean production methodologiesUnderstanding advanced site waste management plansUnderstanding customer service standards and requirementsUnderstanding facilities management within the context of an organisationUnderstanding incident management and disaster recovery in the workplaceUnderstanding procurement and supplier management in the workplaceUnderstanding support services operations in an organisationUnderstanding sustainability and environmental issues in an organisationUnderstanding the need for effective management of space within own organisationUnderstanding utility services and energy efficiency in the workplaceUnderstanding workplace information systemsWriting a site waste management plan


Writing for business Approx. Minutes

Email n 30

Introduction to Report Writing n 30

Preparation for Report Writing n 30

Report Writing n n 120

Writing Your Report n 30

1 4





6

Included Media

12

Management communicationBudgetary planning and control

Developing people in the workplace

Delegating authority in the workplace

Developing your leadership styles

43

3

3

4

186

6

3

10

Approx. Minutes

Active Body Language (Parts 1 and 2) n n 50

Active Body Language (I) n n 14

Assertiveness Skills & Techniques n n 12



Effective Writing n n 120


Feedback n 15

Giving Feedback (N) n 10

Introduction to Report Writing n 30

Negotiating Skills and Techniques n n 25

Negotiating Step by Step n n 15

Preparation for Report Writing n 30


Questioning n n 40


Report Writing n n 120

Writing Emails (N) n 10

What is Assertiveness? n n 40

What is Conflict Management? n n 25

What is Negotiating? n n 10

Writing Your report n 30

Approx. Minutes

Budgeting Basics n n 120

Managing your Budget n n 120

Approx. Minutes

Career Planning n n 20


Approx. Minutes

Do or Delegate n n 120

Approx. Minutes

Leadership Styles n 180

Leadership Styles (Ex) n






6

Included Media

13

Managing and implementing change in the workplace

Managing meetings

Planning and leading a complex team activity

Solving problems by making effective decisions in the workplace

Understanding financial management

Managing a healthy and safe environment

6

3

4

3

3

2

24

15

6

14

12

9

Approx. Minutes


Approx. Minutes

Assertive Behaviour n 15

Assertiveness n 30

Conflict n 30


Influencing Behaviours n 30

Influencing Skills n n 16


Managing Meetings n n 120

Meetings that Work (Parts 1 and 2) n 180


Negotiating Step By Step n n 15

Negotiating and Reaching an Agreement n n 40

Negotiation Skills n n 120

Approx. Minutes

Plan Your own Development n n 120

Developing Successful Business Teams n 180


Approx. Minutes

Solving Problems & Making Decisions (Parts 1 and 2) n 420

Approx. Minutes

Organisational Finance n 180

Understanding Balance Sheets n n 120

Approx. Minutes





Data Collection and analysis to justify management decision-makingDeveloping individual mental toughnessInterpreting financial statements to assess organisational performance using financial ratiosLearning through workplace activitiesManaging equality and diversity in own areaManaging marketing activitiesManaging personal developmentManaging risk in the workplaceManaging the analysis of secondary data Motivating people in the workplaceUnderstanding the economics of the marketplaceUnderstanding the importance of marketing for an organisationUnderstanding the macro economic environmentUnderstanding the organisational culture and contextUnderstanding work in contemporary societyUsing quantitative methods to solve management problems

10 15Understanding the management role to improve management performance


Approx. Minutes

Understanding the Management Role to Improve Management Performance n 765





6

Included Media

14






6

Included Media

Assessing your own leadership capability and performance Approx. Minutes

Adapting your Style to Individuals n 15

Communicating a Shared Purpose n 30

Creating a Positive Environment n n 20


Management and Leadership Distinctions n 45


Negotiating Step By Step n n 15

The Organisation’s Vision and Mission Statements n 120

Where are You Now? n 15

6 15 Developing and leading teams to achieve organisational goals and objectives Approx.

Minutes

Leading Teams n 600

4 18

Leading innovation and change Approx. Minutes

Planning to Meet Stakeholders’ Requirements n 180


5 24

Making a financial case Approx. Minutes

Investigate Cost, Cost Control and Breakeven Analysis n 300

Organisational Finance n 180

3 14

Becoming an effective leader Approx. Minutes

Creating & Using a Network n n 40

Delegate to Who? n 15

Delegating (N) n 10

Delegation Case Study n 15



Principles of Leadership and Management n 300

Situational Leadership n 15

The Leader as Motivator n 15

The Leader as Organiser n 15

What is Influencing? n n 35

5 9 Making professional presentations Approx. Minutes

Evaluating n 15

Making Professional Presentations n 480





3 14

Managing individual development Approx. Minutes

Developing People through Mentoring (Parts 1 and 2) n 300

Individual Development & Teams n 45

Mentoring Skills n n 120

4 16

15

Managing recruitment 5 24 Approx. Minutes

Appraisal Interviewing n n 120

Non-Verbal communication n n 30

Questioning n n 40

Recruiting n 30

Succession Planning (P) n 30

Succession Planning (S) n n 20

The Recruitment Process n 120


Managing projects in the organisation

Managing stress and conflict in the organisation

Approx. Minutes

Project Management n n 120

Approx. Minutes

Managing Stress n 180


4

3

18

8





6

Included Media

Managing information Approx. Minutes

Communication Channels (N) n 10

Managing Information n 15


4 12The following units are currently in development or under review:

Analysing and interpreting statistics to inform management decisionsApplying lean production and improvement methodologies to operational problems in service deliveryDeveloping the manager as a critical thinkerFacilitating action learningImproving and maintaining the organisation’s environmental performanceImproving own leadership performance through action planningImproving performance through action learningKnowledge & information managementLearning through complex workplace activitiesManaging customer relationsManaging for efficiency and effectivenessManaging improvementManaging own continuing professional developmentManaging remote workersManaging resourcesManaging work analysisPartnership workingReview own ability to facilitate and support action learningUnderstanding the management of facilitiesUnderstanding governance of organisationsUnderstanding the organisational environmentUndertaking an extended period of supervised action learning facilitation

Understanding organisational culture and ethics Approx. Minutes

Organisations and their Cultures n n 60

Types of Organisations and Structure n 60

3 12

16

Approx. Minutes

Alternatives to Coaching (N) n 10

Assessing the Learner's Needs n n 15

Coaching You (N) n 10

Constructive Feedback n 25

Developing a Learning Plan n 15

Email n 30


Learning Toolkit n 45

Non-Verbal Communication n n 30

Plan your Own Development n n 120

Questioning (N) n 10

Rewards (N) n 10



Writing Emails (N) n 10


Approx. Minutes



Active Listening (N) n 10

Active Listening (S) n n 40

Building Trust Objectives (N) n 10

Coaching and Mentoring n n 40

Coaching Behaviors n 30

CSMART for Business and Personal Objectives (N) n 10




Questioning n n 40


Speaking and Hearing (S) n n 20

The Kolb Cycle n 30

Coaching & Mentoring





6

Included Media

Reflecting on Workplace Coaching Skills 3 6 Undertaking Coaching in the Workplace 3 6

17


Undertaking an Extended Period of Coaching in the Workplace

Approx. Minutes


Coaching Styles (N) n 10

Coaching You (N) n 10

How Individuals Differ n n 45



The Kolb Cycle n 30

7 12


Understanding Good Practice in Workplace Coaching Approx. Minutes

Alternative Support n 30

Alternatives to Coaching (N) n 10

Assessment Techniques and their Purpose n 15

Barriers to Coaching (N) n 10

Coaching Behaviours n 30

Coaching Moments n 30

Coaching Styles and Skills n 30

Managing Diversity and Promoting Equality n 30



OSKAR + Quiz n n 30

Plan your Own Development n n 120

Techniques of Assessment n 30

The Coaching Journey n 30

The Goals of Coaching n 30

The GROW Model + Quiz n n 30

The GROW Model of Coaching (N) n 10


Why Coaching is Crucial n 30

3 9





6

Included Media

18



Approx. Minutes

Bargaining n 15

Closing the Negotiation n 15

Communication Skills n 30

Exploring Each Other’s Position n 15

Individual Development and Teams n 45

Non-Verbal Communication n n 30

Opening the Negotiation n 15


Preparing to Negotiate n 15


Testing Potential Agreement n 15

The Basic Concept n 15



Reviewing Own Ability as a Management Coach or Mentor 3 7





6

Included Media

Approx. Minutes

Clarifying Your Goals (N) n 10

Creating and Using a Network n n 40

Feedback n 15

Making Time n n 30



Responses to Feedback (N) n 10

The Kolb Cycle n 30



Undertaking an Extended Period of Management Coaching or Mentoring in the Workplace 29 20

19



Approx. Minutes

A Helping Hand n 15

Before You Accept the Role of Mentor n 15

Coaching and Mentoring n n 40

Explain and Show n 15

Good and Bad Timing n 15

Individual Development and Teams n 45

Key Anti-Discrimination Legislation n 30

The Kolb Cycle n 30

Managing Diversity and Promoting Equality n 30

Nobody's Perfect n 15




OSKAR + Quiz n n 30

Preparation (Ex-121) n 15

Team Building and Team Behaviours n 30


The Mentoring Partnership Relationship n 15

Trying it Out n 15

What Makes a Good Mentor? n 15

Approx. Minutes

Developing People through Mentoring (Parts 1 and 2) n 300

The Kolb Cycle n 30

Non Verbal Communication and Body Language n 30

Active Listening (N) n 10



Building Trust (N) n 10

OSKAR + Quiz n n 30

Questioning n n 40


The Coaching Journey n 30


Using Logs and Diaries n 30





6

Included Media

Undertaking management coaching or mentoring in the workplace 5 12 Understanding the skills, principles and practice of effective

management coaching and mentoring 5 18

Documents

Included Media Level 2 Assignments and mark sheets are ... Mapping Matrix.pdf · Giving a Presentation (I) n n 18 Giving Presentations n n 120 Preparing for a Presentation n n 17