Incident Notification and Recording

supporting business, enabling reform

Garrison and Estate

Management System

Incident Notification and Recording

Reference Guide

July 2020

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Published July 2020 Ref 31627169 Incident Notification and Recording

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Garrison and Estate Management System Page 2 of 34

TABLE OF CONTENTS

1 Overview ............................................................................................................... 4

2 Incident Notification ............................................................................................... 5

2.1 Creating a Simplified Incident Notification ...................................................... 5

2.2 How to – Create a Simplified Incident Notification .......................................... 5

3 Incident Processing ............................................................................................... 8

3.1 Incident Processing ........................................................................................ 8

3.2 How to – Complete the Basic Information tab ................................................ 9

3.3 How to – Complete the People tab ............................................................... 10

3.4 How to – Complete the Assets tab ............................................................... 11

3.5 How to – Complete the Releases tab ........................................................... 13

3.6 How to – Complete the Notices of Violation tab ........................................... 15

3.7 How to – Add Links and Objective Links ...................................................... 18

3.8 How to – Create a Task ................................................................................ 19

3.9 How to – Complete the Environmental Factors tab ...................................... 24

4 Tasks and Workflows .......................................................................................... 25

4.1 Completing Tasks ......................................................................................... 25

4.2 How to – Close an Action Task .................................................................... 25

4.3 How to – Approve an Action Task ................................................................ 27

4.4 How to – Close a Maintenance Task ............................................................ 28

5 Incident Investigations ........................................................................................ 29

5.1 How to – Create an Investigation ................................................................. 29

5.2 How to – Perform an Investigation ............................................................... 30

5.3 How to – Close an Incident Record .............................................................. 32

6 Further Information ............................................................................................. 34

LIST OF FIGURES

Screen capture 1 – The Incidents screen .................................................................... 5

Screen capture 2 – The Work Overview screen .......................................................... 9

Screen capture 3 – The Work Overview screen ........................................................ 10


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Figure 1 - Completing and closing an Action task ..................................................... 26

Screen capture 10 – The Work Overview screen ...................................................... 26


Figure 2 - Completing and closing an Maintenance task ........................................... 28





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1 Overview

This Reference Guide is designed to inform Defence personnel on the procedure for creating, updating and managing an Incident notification in SAP.

An Incident is an unplanned, undesired event that adversely affects the completion of a task and/or endangers the safe operation of the Defence estate and/or the environment.

An incident is recorded by any person in one of three ways:

submitting the offline electronic PDF form to the incident reporting email address. This will then automatically create an incident notification within Defence SAP and Workflow to the appropriate incident manager.

accessing the Defence SAP Health & Safety functional area recording the incident

calling the Incident Manager to record the incident.

Recording an incident is the first step of Incident Processing, Investigating and Reporting (IPIR). The most commonly used type of incident record is Report Incident – Simplified and the steps may be the same for each type of incident depending on the specific incident details.

There are three types of incident records:

Incident - Simplified

Near Miss

Safety Observation.

The objective of IPIR is to review impacts ensuring corrective actions are effective, and establishing preventive actions to reduce the likelihood of incidents recurring.

The five Defence roles involved in IPIR are:

Incident Reporter

Incident Manager

Incident Investigator

Task Implementer

Health & Safety Master Data Administrator.

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2 Incident Notification

2.1 Creating a Simplified Incident Notification

Recording an incident is the first step of Incident Processing, Investigating and Reporting (IPIR). The most commonly used type of incident recorded is Report Incident – Simplified and the steps may be the same for each type of incident depending on the specific incident details.

The Defence SAP options that are relevant to recording a Near Miss or Safety Observation are included when using the option Report Incident – Simplified. This option is used throughout this Reference Guide.

Mandatory fields are marked with an asterisk. All other fields are optional, but it is recommended to complete all fields to provide a comprehensive Incident notification. This will enhance processing, investigation and reporting capability within Defence SAP.

2.2 How to – Create a Simplified Incident Notification

Menu Path: Home Page > Risk Compliance & Environmental Management > Health and Safety > Health and Safety > Overview > Incidents

Screen capture 1 – The Incidents screen

1. Select the Report Incident - Simplified link.

The Report Incident window displays.

2. Select the Title field, then enter an appropriate incident title.

3. Select the Description of Events field, then enter a description of the incident.

4. Select the Immediate Actions field, then enter a description of all actions that were taken at the time of the incident.

Tip Actions taken at the time of an Incident could include:

Stakeholders informed

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Spill kit used

Emergency personnel contacted.

5. Select the Sentinel Incident Number field, then enter the Sentinel Incident Number (if applicable).

Tip A Sentinel Incident Number is only applicable if a person was involved in the incident.

6. Select the Region look-up icon , then select the region row.

7. Select the Base Support Area look-up icon , then select the Base Support Area row.

8. Select the Location look-up icon , then select the location row.

9. Select the Location Description field, then enter a detailed description of the location of the incident.

10. Select the Incident Rating look-up icon , then select the required rating row.

Tip The incident rating is a measure of how serious the incident is. The ratings are:

Dangerous

Insignificant

Major

Minor

Moderate

Severe.

11. Select the Date/Time calendar look-up icon , then select the date the incident occurred.

12. Select the Time field, then enter the time the incident occurred.

13. Select the Time Zone look-up icon to change the time zone.

The Time Zone of Incident Start window displays.

14. Select the required Time Zone row button , then select the OK button.

Tip If the date and time the incident occurred is unknown, select the Time Unknown checkbox and leave the Date/Time fields blank.

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Tip Enter people as required in the Who was injured? And Who witnessed the incident? sections.

There are three methods to enter the details of an involved person.

Choose Me

Choose from Address Book

Enter Manually

The steps below describe each of the three methods.

15. Select the Choose Me button in the required section.

Your details are entered in the selected section.

16. Select the Choose from Address Book button in the required section.

17. Select the Name look-up icon .

The Involved Person window displays.

18. Select the required Filter Criteria fields, then enter the applicable search term.

Tip In SAP the asterisk (*) is used as a wild card for one or more characters in a word to allow search results from an incomplete specification. Search results will match combinations of characters and the wildcard, which can be placed differently.

19. Select the Start Search button.

20. Select the required Person row.

21. Select the Enter Manually button in the required section.

22. Select the First Name field, then enter the first name of the injured person or witness.

23. Select the Last Name field, then enter the last name of the injured person or witness.

24. Select the Organizational Unit field, then enter the organizational unit of the injured person or witness.

25. Select the Company field, then enter the company of the injured person or witness.

26. Select the Address field, then enter the address of the injured person or witness.

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27. Select the Phone field, then enter the phone number of the injured person or witness.

28. Select the E-Mail field, then enter the email address of the injured person or witness.

Tip The following steps describe fields that need to be completed in the Who was injured? Pane.

29. Select the Injury/Illness Desc. field, then enter a description of the injury/illness caused by the incident.

30. Select the Submit button

A Notification number is generated and is displayed at the top left of the screen.

31. Select the Close button.

Tip If there is an injured person involved, a Sentinel record needs to be created and the ID of the Sentinel record should be entered either now or retrospectively when the record is processed.

3 Incident Processing

3.1 Incident Processing

Incident processing starts when the Incident Manager accepts a workflow notification to review and complete the Incident record through the Work Overview tab in the Incidents area.

The result of incident processing is an Incident record ready for further action, such as investigating and/or allocating tasks. The Incident is processed using the tabs on the Incident record:

Basic Information

People

Assets

Releases

Notices of Violation

Investigation

Reports/Documents

Tasks

Environmental Factors.

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Mandatory fields are marked with an asterix. All other fields are optional, but it is recommended to complete all fields to provide comprehensive Incident information to enhance the processing, investigation and reporting capability within Defence SAP.

3.2 How to – Complete the Basic Information tab

Menu Path: Home Page > Risk Compliance & Environmental Management > Health and Safety > Health and Safety > Overview > Work Overview

Screen capture 2 – The Work Overview screen

1. Select the required Review and complete incident link.

The Edit Incident window displays.

Tip Review the data entered when the Incident was created.

Edit any fields if required.

To display more information about the Location or Reporting Person select the Details link.

2. Select the Restricted Access radio button if applicable.

Tip The following steps describe how to Change Incident Groups. This defines what data is applicable to the incident, and will cause the relevant tabs to display.

3. Select the Change Incident Groups button.

The Change Incident Groups window displays.

4. Select the required Incident Group checkbox/es.

5. Select the OK button.

6. Select the Save button.

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The screen will update with a notification that Data saved successfully.

Tip The system will time out if inactive for a period of time. Ensure you save changes as you go to the Incident Record.


3.3 How to – Complete the People tab





2. Select the People tab.

Tip It is a requirement that the Injured Person and Witness must be updated to an Involved Party before the Incident can be closed. The following steps describe how to update a role.

3. Select the required Injured Person row button .

4. Select the Change link.

The Change Role(s) window displays.

5. Deselect the Injured Person checkbox.

6. Select the Involved Party checkbox, then select the OK button.

A Warning window displays.


Tip The following steps describe how to add a person.

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8. Select the Add button.

The Choose Person window displays.

9. Select the Involved Person look-up icon .

The Involved Person search window displays.

10. Select the required Filter Criteria fields, then enter the applicable search terms.

Tip To search for a valid user it is best to refine the search with BUP003 Employee in the Role (BP) field. This will ensure that the records displayed are the correct users records to select from.


12. Select the required Party ID row button .


14. Select the required Role Description checkbox.




3.4 How to – Complete the Assets tab

An Asset is any item, object or structure that is a part of the Defence estate.

The Incident Manger determines if any damage occurred to any Defence asset and records the information on the incident record.

This Reference Guide demonstrates how to complete the Basic Information sub-tab for the Asset type Vehicle. The data fields for Equipment and Property vary slightly.


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The Risk Assessments window displays.

2. Select the Assets tab.

3. Select the Add button, then select the required Asset type from the list.

Tip The three Asset types are:

Equipment

Vehicle

Property.

The following steps describe how to enter data for a Vehicle.

4. Select the Vehicle Description field, then enter a description of the damaged asset in the field.

5. Select the Vehicle Type look-up icon , then select the required Vehicle Type row.

6. Select the Damages pane Add button.

7. Select the Damage Type field, then select the Damage Type look-up

icon .

8. Select the required Damage Type row.

9. Select the Description field, then enter a description of the damage type.

Tip Repeat steps 3-5 to add more damaged assets.

For example:

Property

Equipment

Vehicle.

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Tip Click the required Asset row button to display information about an Asset.

Tip Repeat steps 6-9 to add more types of damage to an asset. Damages must be added to each asset.

For example:

Collision

Fuel Spill

Leak.



3.5 How to – Complete the Releases tab

The Release details include the type, size and nature of any release of substances into the environment, as well as recording responses to this release taken to date. This information can only be added to Incidents, not to Observations or Near Misses. This step will also tag any environmental factors that the incident impacts on.

A Release is a substance (solid, liquid or gas) that is discharged into the environment during an incident.





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Tip The following steps describe how to add the Releases tab to an Incident.



3. Select the Environmental – Uncontrolled Release checkbox.


The Releases tab displays.

5. Select the Releases tab.


The Basic Information sub-tab displays.

7. Select the Release Type drop-down box, then select the Release Type from the list.

8. Select the Release Size drop-down box, then select the Release Size from the list.

9. Select the required Cleanup Performed radio button.

10. Select the required Reporting Required radio button.

11. Select the Release Description field, then enter a description of the release.

Tip The following steps describe how to add Materials to a Release.

12. Select the Materials sub-tab.

The Materials sub-tab displays.


14. Select the Material Description field, then enter a description of the materials.

15. Select the Material State drop-down box, then select the Material State from the list.

16. Select the Affected Land look-up icon , then select the required Affected Land row.

The Affected Land Type window displays.

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17. Select the Recovery Method look-up icon , then select the required Recovery Method row.

18. Select the Additional Description field, then enter a description of any additional information.

19. Select the Waste Type drop-down box, then select the Waste Type from the list.

20. Select the Disposal Description field, then enter a description of the disposal.



3.6 How to – Complete the Notices of Violation tab

A Notice of Violation (NOV) could be in the form of:

a breach in legal obligations

a breach in policy

a non-conformance to a Defence guideline

a non-conformance to a Standard Operating Procedure (SOP).





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Tip The following steps describe how to add the Notices of Violation tab to an Incident.



3. Select the Notice of Violation checkbox.


The Releases tab displays.

5. Select the Notices of Violation tab.


The Basic Information sub-tab displays.

7. Select the Violation Type look-up icon , then select the required Violation Type row.

8. Select the Violation Category look-up icon , then select the required Violation Category row.

9. Select the Violation Source drop-down box, then select the Violation Source from the list.

10. Select the Issued Date / Time calendar look-up icon , then select date the Notice of Violation was issued.

11. Select the Issued Date / Time field, then enter the time the Notice of Violation was issued.

12. Select the Issued Date / Time look-up icon , then select the required Time Zone of NOV Issue row.

Tip The Issued Date / Time fields default to the current date and time zone, with a time of 00:00.

13. Select the Issuing Organization look-up icon .

The Organization That Issued Notice: All Values window displays.

14. Select the Organization field, then enter the name of the Organization.


16. Select the required Organization row.

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17. Select the Violation Notice ID field, then enter the Violation Notice ID.

18. Select the Summary field, then enter a summary of the Notice of Violation.

19. Select the Attached radio button.

The Incident window displays.

Tip The following steps describe how to add a link to the Notice of Violation.

20. Select the Add button, then select Link from the list.

The Insert Link to Document window displays.

21. Select the Link field, then enter the URL of the link.


Tip The following steps describe how to add an Objective link to the Notice of Violation.

All documents linked to Defence SAP records should be saved in Objective and only an Objective reference file (.OBR) should be attached.

23. Select the Add button, then select Document from the list.


24. Select the Browse… button.

The Choose File to Upload window displays.

25. Navigate to and select the required file name, then select the Open button.



Tip Links and Documents that have been added via the Attached radio button automatically appear on the Reports/Documents sub-tab. New Links and Documents can be added on the Reports/Documents sub-tab by selecting the Add button.

Only one link or document can be added in the Attached field. This can be changed using the Change link. All links and documents that have been added stay on the Reports/Documents sub-tab.

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28. Select the Received Date / Time calendar look-up icon , then select the date the Notice of Violation was received.

29. Select the Received Date / Time field, then enter the time the Notice of Violation was received.

30. Select the Received / Time look-up icon , then select the required Time Zone of NOV Issue row.

Tip The Received Date / Time fields default to the current date, time and time zone.

31. Select the Proposed Penalty field, then enter the numerical amount of the Proposed Penalty.

32. Select the Final Penalty field, then enter the numerical amount of the Final Penalty.



3.7 How to – Add Links and Objective Links

The Reports/Documents tab is a collation of the files that are stored across other tabs within the Incident record. For example, the Assets, People and Releases tabs have a Reports/Documents sub-tab. The Reports/Documents sub-tab may also appear as the Documents tab.




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2. Select the required Tab.

3. Select the Reports/Documents sub-tab.

Tip The following steps describe how to add a link.

4. Select the Add button, then select Link from the list.


5. Select the Link field, then enter the URL of the link.


Tip The following steps describe how to add an Objective link to the Notice of Violation.

7. Select the Add button, then select Document from the list.

The Choose File window displays.

8. Select the Browse… button.

The Choose File to Upload window displays.

Tip All documents linked to Defence SAP must be Objective links. You can navigate through Objective or save an Objective link to your desktop.

9. Navigate to and select the required file name, then select the Open button.




3.8 How to – Create a Task

Tasks can be created on the Tasks sub-tab of a relevant tab, or directly via the Tasks tab. There are two types of tasks:

Action tasks are primarily undertaken by Defence personnel. Action tasks typically do not require a Base Services contractor to complete the job.

Maintenance Notifications are typically tasks that require a work order to be raised with a Base Services contractor. Once a Maintenance Notification is

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created, it is sent to the Estate Maintenance function where it is used to create a work order.





2. Select the required Tab.

3. Select the Tasks sub-tab.

Tip The following steps describe how to create a Maintenance Notification.

4. Select the Add button, then select Maintenance Notification from the list.

The Task Details pane displays.

5. Select the Type look-up icon , then select the required Type row.

6. Select the Subtype look-up icon , then select the required Subtype row.

7. Select the Title field, then enter the Task title.

8. Select the Approver look-up icon .

The Approver: All Values window displays.

9. Select the Name field, then enter the name of the Approver.

Tip In SAP the asterisk (*) is used as a wild card for one or more characters in a word to allow search results from an

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incomplete specification. Search results will match combinations of characters and the wildcard, which can be placed differently.


11. Select the required Approver row button .


Tip To create a Maintenance Notification, the only Role you need to select is the Approver.

To create an Action, you must select the Responsible and Implementor roles. The Approver role is optional.

The same person can undertake all the roles.

13. Select the Priority drop-down box, then select the task priority from the list.

14. Select the Start Date calendar look-up icon , then select the start date of the task.

This field defaults to the current date.

15. Select the Start Time field, then enter the start time of the task.

This field defaults to the current time.

16. Select the Time Zone calendar look-up icon , then select the time zone of the task.

This field defaults to the current time zone.

17. Select the Recurrence drop-down box, then select the required task recurrence from the list.

18. Select the Due Within field, then enter the numerical value for the length of time the task is due within.

19. Select the Due Within drop-down box, then select the unit of time from the list.

Tip Enter the numerical value and then select the unit of time a task is Due Within. For example, a task could be due within 3 days or 1 month.

20. Select the Notification Type drop-down box, then select Responsive Maint. from the list.

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21. Select the Functional Location look-up icon .

22. Enter the required search criteria, then select the Start Search button.

23. Select the required Functional Location row.

Tip If the task is a Maintenance Notification task, the Functional Location field must be completed.

This will ensure the Maintenance Notification is carried out at the correct location.

24. Select the Requestor Name field, then enter the requestor name.

25. Select the Req Phone No. field, then enter the requestor phone number.

26. Select the Req Mobile No field, then enter the requestor mobile number.

27. Select the Req Email Adr field, then enter the requestor email address.

28. Select the Start Process button.

The Confirm Process Start window displays.

29. Select the Yes button.

Information icons display with the status of the Process.

Tip The record warning that the 'Data of John Citizen is preliminary' can only be resolved by creating John Citizen as a Business Partner or if the individual is already in SAP to search for and associate the appropriate individual to the record within Defence SAP.


Tip The following steps describe how to create an Action.

31. Select the Add button, then select Action from the list.

The Task Details pane displays.

32. Select the Type look-up icon , then select the required Type row.

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33. Select the Subtype look-up icon , then select the required Subtype row.

34. Select the Title field, then enter the Task title.

35. Select the required Action Nature radio button.

36. Select the Description field, then enter a description of the task.

37. Select the Responsible look-up icon .

The Responsible: All Values window displays.



40. Select the required Responsible row button .


42. Select the Implementor look-up icon .

The Implementor: All Values window displays.



45. Select the required Implementor row button .


Tip An Approver can be added following the same process as adding the Responsible user and the Implementor.

An Approver is optional for an Action (ie it does not need to be defined).

47. Select the Priority drop-down box, then select the task priority from the list.

48. Select the Start Date calendar look-up icon , then select the start date of the task.

This field defaults to the current date.

49. Select the Start Time field, then enter the start time of the task.

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This field defaults to the current time.

50. Select the Time Zone calendar look-up icon , then select the time zone of the task.

This field defaults to the current time zone.

51. Select the Recurrence drop-down box, then select the required task recurrence from the list.

52. Select the Due Within field, then enter the numerical value for the length of time the task is due within.

53. Select the Due Within drop-down box, then select the unit of time from the list.

Tip Enter the numerical value and then select the unit of time a task is Due Within. For example, a task could be due within 3 days or 1 month.

54. Select the Start Process button.



Information icons display with the status of the Process.



3.9 How to – Complete the Environmental Factors tab

The Environmental Factors tab is only relevant if the environment is effected by or inclusive of one of the factors that are listed under this tab. This tab is for categorising an incident that is related to an environmental factor.

An Environmental Factor is a measurable environmental item that needs to be actively managed due to Defence’s interest or obligation. The different Factor Types include Bushfire, Biodiversity, BONS (Biosecurity and Overabundant Native Species), Heritage, Resource management etc.


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2. Select the Environmental Factors tab.

3. Select the required Yes or No radio buttons.

Tip Click the Yes radio button for Environmental Factors that are related to the Incident.

Click the No radio button for Environmental Factors that are not related to the Incident.



4 Tasks and Workflows

4.1 Completing Tasks

The Incident Investigator should not close the incident record until the associated tasks are complete.

Action and Maintenance Tasks have similar workflows, with Workflow Items appearing in the person’s responsible Work Overview screen for actioning.

4.2 How to – Close an Action Task

The process for completing and closing an Action task is shown in Figure 1 below.

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Figure 1 - Completing and closing an Action task



1. Select the required Implement Action link.

The Implement action window displays.

2. Select the required radio button.

Tip The Action Not Implemented radio button will update the task and send a workflow item back to the Incident Manager.

The Action Implemented radio button will send a workflow item to the Approver if required. If no approval requirement is defined the task is closed.


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The Workflow Item is removed from the New and In Progress Work Items list.

Tip A Workflow Item is then sent to the Approver (if required).

4.3 How to – Approve an Action Task

An Action task with an assigned approver workflows to the Approver once the Implementor has marked the task as complete.



1. Select the required Verify proper implementation of action link.

The Verify proper implementation of action window displays.


Tip The Not Implemented Successfully radio button will update the task and send a workflow item back to the Incident Manager.

The Implemented Successfully radio button closes the task.



Tip The Incident task is updated in the Incident record and is now closed.

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4.4 How to – Close a Maintenance Task

Figure 2 shows the process for completing and closing a Maintenance task. The item will workflow to the Approver’s in box, if an approver was defined when the Maintenance Notification Task was created. If no Approver was defined the item will be closed once the resulting Work Order has been completed.

Figure 2 - Completing and closing an Maintenance task


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1. Select the required Verify proper implementation of action, Maintenance Notification link.

The Verify proper implementation of action, Maintenance Notification window displays.


Tip The Not Implemented Successfully radio button will update the task and send a workflow item back to the Responsible Person for the execution of the Notification and resulting Work Order.

The Implemented Successfully radio button closes the Maintenance Notification task.



Tip The Incident task is updated in the Incident record and is now closed.

5 Incident Investigations

5.1 How to – Create an Investigation

If an Investigation is required, the Incident Investigator will then conduct a number of determinations in relation to the incident.


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1. Select the required Review and complete investigation link.


2. Select the Investigation tab.

3. Select the applicable Investigation Required radio button.

4. Select the Investigation Lead look-up icon .

The Investigation Lead can also be the Incident Manager.



7. Select the required Person row.


8. Select the Execution sub-tab Set Status button, then select In Process from the list.



5.2 How to – Perform an Investigation


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3. Select the Add Step button.

The Add Step window displays.

4. Select the required Step Name row button .


6. Select the Start Steps button.

The Confirm Process Start Window displays.

7. Select the Yes button to start the Investigation step and save the Incident record.

8. Select the required Investigation Step in the Investigation Flow pane.

The Confirm Save window displays.


The Perform Investigation Step screen displays.

10. Select the Comment field, then enter the required Investigation Step comment.

11. For an Investigation Lessons Learned (Online), select the Analysis field, then enter the required analysis text.

12. For an ICAM Investigation, select the required Root Causes checkbox(es).

Tip To complete the Related Documents pane refer to Section 3.7 Add Links and Objective Links.

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Tip To complete the Tasks tab refer to Section 3.8 – Create a Task. Select the Implemented Successfully radio button close the task.

13. Select the Save and Submit button.


Tip The Lessons Learned screen requires you to click the Return to Incident button after saving the information.


5.3 How to – Close an Incident Record





2. Select the People tab.

Tip The following steps describe how to change an Injured Person to an Involved Party. This must be done before you can close the Incident record.

3. Select the required Injured Person row button .

4. Select the Change link.

The Change Role(s) window displays.

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5. Deselect the Injured Person checkbox.

6. Select the Involved Party checkbox.

Tip You may need to scroll down to see the Involved Party checkbox.


A Warning window displays.


9. Select the Tasks tab.

Tip Confirm that the Process Status for all Tasks is Closed or Void.

To Void a Task that is In Process, select the Task, then select the Cancel Process button.


Tip Ensure that all Steps and Tasks are completed on any Investigations.

11. Select the required Step Name link.

The Confirm Save window displays.


The Investigate Step window displays.

13. Select the Save and Submit button.


14. Select the Set Status button, then select Closed from the list.

The Confirm Action window displays.

15. Select the Yes button to close the Investigation.


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6 Further Information

You can access further information from:

The GEMS Gateway as the single access point for all GEMS support and information (http://drnet.defence.gov.au/dsrg/GEMS/InterfaceAssets/GEMSGateway.aspx)

the online library

(http://easrsn159.eas.mil.au/gm/cabinet-1.25.501)

the DEQMS website for up-to-date policies, procedures and guidelines (http://intranet.defence.gov.au/estatemanagement/)

http://drnet.defence.gov.au/dsrg/GEMS/InterfaceAssets/GEMSGateway.aspx

http://drnet.defence.gov.au/dsrg/GEMS/InterfaceAssets/GEMSGateway.aspx

http://easrsn159.eas.mil.au/gm/cabinet-1.25.501

http://intranet.defence.gov.au/estatemanagement/