IN THIS ISSUE · Foreign Wars Organizations. Lois was instrumental in improving the gold Beach Senior Center and received written recognition from then Senator Bob Packwood of Oregon,

ROSEBURG VA HEALTH CARE SYSTEM MARCH/ APRIL 2018

IN THIS ISSUE

Quest Update

Employee Spotlight

Service Overview

Featured Programs

New Employees

By Shanon Goodwin

Celebrating Women’s History Month

March & April Birthdays

Catch a Star

March is women’s history month. Throughout our history, the

important contributions of women in our nation’s defense and as

part of the Veteran population cannot be overstated. VA dedicates

Women’s History Month in March to remember the women who

served our nation throughout history.

VA is proud to salute women Veterans for their accomplishments

and contributions to the United States military and society. Women

have served courageously in America’s wars and conflicts throughout

our history. And although women were not formally under military

command until the early part of the 20th century, they have served

in various capacities, beginning with the Revolutionary War. Upcoming Events

Photo credit: Shanon Goodwin

Continued on next page...

ROSEBURG VA HEALTH CARE SYSTEM

MARCH / APRIL2018 2

...continued from previous page

This year we have the distinct honor to

recognize two WWII area women that

took care of our Veterans. Mrs. Lois

Bernice Cutlip was a Medic at Camp

Beale who cared for the wounded

soldiers coming back from battle

during WWII. She was also a police

officer for the cities of Modesto, CA

and Portsmith, VA along with being

one of the first female motorcycle

police officers. She was a nurse for

General Foods in Modesto, CA. After

retirement, Lois moved to Gold Beach

OR, where she was active in the community, joining the American Legion and the Veterans of

Foreign Wars Organizations. Lois was instrumental in improving the gold Beach Senior Center and

received written recognition from then Senator Bob Packwood of Oregon, and numerous accolades

from her community.

Local author of the book “Lost child of WWII”, Leonida “Nida”

Clarete-Watson told her story to the Community Living Center

visitors. She grew up in Manila during WWII, at the young age of

four she risked her life to bring aid to U.S. Military soldiers stuck

in a cave. Nida had to crawl great distances on her hands and

knees to avoid the Japanese machine guns all to deliver sweet

potatoes to the stranded solider.

From women who served as cooks, seamstresses, and launderers during the Revolutionary War to

women on the frontlines in Iraq and Afghanistan in 2008, and every woman since, have contributed

to our country’s history, a history of women showing great strength and perseverance.

Women Veterans are trailblazers, and they continue to break barriers today for the generations that

will follow. The skills and experiences women Veterans

gain from their military service lead to achievements in

their careers, contributions to their communities, and

leading roles in public service. VA is committed to

recognizing and honoring these achievements and

providing women Veterans with the benefits and

services they earned and deserve.


MARCH / APRIL2018 3

Project Goals and Accomplishments

Committee Structure Jun 2016—Dec 2017

Decrease staff hours spent in meetings by 25% by 9/30/16. Decreased staff hours in facility-wide meetings by 29%!

“Look in the Mirror” Program Just-Do-It Feb 2017—(open)

Encourage & inspire employees toward self-reflection and exemplifying ICARE core standards each time they see themselves. Rolling out to all sites.

HCHV Outreach Mar 2017—Dec 2017

Increase engagement of unsheltered to 80% and improve staff morale and patient satisfaction by end of FY2017. Increased engagement to 116% and exit to independent housing to 84%.

Culture of Safety and Respect Mar 2017—Dec 2017

Improve employees responding to survey and employee satisfaction by 25% by 6/30/17. Improvement in 3 of 4 metrics related to employee satisfaction

Award/Recognition Program Just-Do-It April 2017—Jan 2018

Reduce the time from Position Management Committee (PMC) approval to job posting from 45 days to 12 days by 7/31/17. New committee and process to decrease time from submission to award.

Supervisor Training Apr 2017—(open)

100% of new and current supervisors complete training within 1 year to improve the quality of management and supervisor Training. Initial class completed. Pending data.

Communication Technology May 2017—Jan 2018

Optimize set-up for all main conference rooms for RVAHCS. Met target for optimizing main conference rooms (at lease one per site).

ACSC Hospitalizations Jun 2017—Dec 2017

Decrease hospitalizations for heart failure. Decreased hospitalization for heart failure by 20%

Med. Rec. (APU/RRTP) Jun 2017—(open)

Discharge summary medication list will match the discharge medication list with greater than 90% compliance by September 1, 2017 Testing changes.

Telephone Directory Just-Do-It Jul 2017—(open)

Provide staff a continuously updated and searchable directory to improve communications throughout facility. Correcting current information so new process can be implemented.

Just Culture Sep 2017—Jan 2018

Improve Just Culture principles as evidenced by increase in near miss reporting for patient safety of 20% from front line staff by Nov 1, 2017.. Increased near-miss reporting and staff trained in Just Culture.

Nutrition Direct Scheduling Nov 2017—(open)

Decrease average wait time for new PT and no-show rates for Nutrition by 20%. Changes in process.

E-Bulletin Board Jan 2018—(open)

Improve Veteran satisfaction with communication. Changes in progress.



MARCH / APRIL2018 4

Congratulations to the following staff who

recently completed Lean Certification

Hilary Anderson

Simone Ball

Steven Bentley

Ray Bruss

Glenn Burks

Roberto Bustos

Carmen Kendall

Charlotte Carroll

Taher Christensen

Cecilia cook

Donna Crawford

Eric Curtiss

Danell Dailey

Kimberly Diable

Jennifer Ellington

Carrie Fry

James Fulton

Michael Gillespie

Amanda Gordon

Deborah Graham

Sherry Hammett

Ryan Heck

Christina Heinrich

Kaci Hickox

Cynthia Houston

Pamella Howard

Rebecca Jaramillo

Cynthia Johnson

Kyana Jones

Dayna Kaney

Nicholas LaFata

Emily Lewis

Jennifer Lewis

Keith Lewis

Melissa Lindbloom

Justin Lindsey

Brenda Longoria

Richard McKim

Peggy McNally

Charity Mcsperitt

Kelly Mead

Jessie Metcalf

Mary Monroe

Shanon Munn

Sharon Norfolk

David Oneslager

Noreen Palmcook

Amy Perreira

Sheila Pettibone

McKenzie Pittman

Lesa Potter

Dr. Ratnabali Ranjan

Blanca Renzi

Kari Rhode

Dr. Jamie Serrano

Marty Sewell

Autumn Shrum

Shanda Singleton

Robert J Skinner

Susan Starke

Dr. Bradford Steele

Sarah Teeter

Wendy Thatcher

Heidi Thompson

Morgan Tindall

Cynthia Toomey Cooper

Michelle Troxel

Barbara Walker

Andrew Watson

Jason Willett

Stephany Woodral

Amber Zeller

Dr. Mani Ehteshami

Dr. Stephanie Rodriguez

Yellow Belt

Green Belt Black Belt

Dr. Erin Anderson-Fortier

Eli Baker

Paul Beiring

Michael (Cory) Blanchard

Barb Galbraith

Jesse Hand

Regina Haney

Jessica Hawley

James Hay

Jessica Huffman

Carlene Kennedy

Mary McKain

Janet Meyer

Rebecca Miller

Stacia Miller

Wendy Powell

Elizabeth Ruegg

Austin Slate

Evelyn Coble

Traci Palmer


MARCH / APRIL2018 5

Location: Roseburg VA Medical Center Ball Field

Come out to cheer on the VA employee teams and enjoy a nice BBQ while you’re at it!


MARCH / APRIL2018 6

about her hobbies she only said, “my kids”,

what an awesome mom she must be! After a bit

more prying we find out she enjoys reading

WWII era style writing and all sorts of sports

that include basketball, football, soccer, skating

and basically all sports. Another hobby is

refinishing furniture and painting or as Selena

described “I like domesticated crafts”. When

she has the opportunity Selena really enjoys

putting together Lego kits with her kids but

most of the time it is putting them together for

the kids, I really think that she is just a kid at

heart and likes playing with Legos. Between

family life and work life I don’t know how she

finds the time for hobbies but she makes it work

and loves every minute of it.

In 2013 Selena obtained her Bachelor’s degree

in Human Resources. She enjoys her current

role a great deal and would like to eventually

expand out in the future but wants to stay in

Human Resources. A potential future interest

for Selena would be to travel to other VA

facilities doing investigations and audits.

Another interest on the horizon is Toast

Masters. For someone who does not like being

the center of attention and has a tough time

speaking in front of other I believe that she will

do well.

We now know a little about Selena Michael and

she is no longer just “that person in HR”. Who

is next for our employee spotlight? Stay tuned

in future editions of the VA Relay, you may see

your co-worker or someone you have never met

until now.

By: Shanon Goodwin

We often see

employees in the

halls, on email or

hear from them

over the telephone

but we do not know

who they really are

and what makes

them tick. Selena

Michael is who we

are going to get to know this month for our

employee spotlight. Her family is originally

from Southern California and moved here to

Douglas County when she was in the 3rd

grade. After graduating from South Umpqua

High School she was ready to start her life.

She has been here at the VA for about six years

and is currently the Supervisory Employee

Labor Relations. Selena started here as an

intermittent call center technician under the

VOC Rehab Program. He counselor suggested

a work study position at the VA, something she

had not really considered previously. Selena

enjoys her current role and it is never boring

she says, she really enjoys the reading and

research aspects of her job.

So, we all know where Selena works but we do

not know anything about her yet. She has been

married for 11 years and has three children

who are 7, 9 and 12. Outdoor activities with

her kids are among the top most things she

enjoys doing, this includes everything from

hiking, camping and swimming. When asked

Photo credit: Shanon Goodwin


MARCH / APRIL2018 7


VETERANS TOWN HALL

APRIL 5, 2018 5:00 p.m.

Eugene VA Health Care Center 3355 Chad Dr.

Front Lobby

Eugene, OR 97408

www.facebook.com/varoseburg


MARCH / APRIL2018 8


of all facility pandemic, environmental,

engineering, office, non-OIT consignment and

prosthetics consumables and equipment

instrumentation for the Roseburg VA Health Care

System. GIP has staff located at the Roseburg

VAMC and Eugene Health Care System, ready to

assist you with all of you supply needs. In FY17,

Supply Chain Management processed over 36,384

unique orders.

Property, Mailroom, Warehouse

Supervisory Inventory Management Specialist,

Matt Davis

The Property service is responsible for all

equipment management, to include the tracking,

procurement, movement and inventory of all non-

expendable assets. The staff are responsible for

assisting all services with the inventory and

management of all nonexpendable property for

purchase, receipt to disposal, and all action in-

between including report of survey and GSA sales.

Property staff also oversee the disposal of all

government property regardless of classification;

expendable, nonexpendable, furnishings, etc.

Additionally, Property staff are responsible for

processing all loans of property to and from VA

Roseburg Healthcare System. These tasks are

completed by two full-time Inventory

Supply Chain Management By Deeanna Bierman

Supply Chain Management Service, previously

known as Logistics, is directly responsible for the

procurement and distribution of all expendable

and non-expendable supplies and equipment for

the Roseburg VA Health Care System (RVAHCS).

Additionally, Supply Chain Management is

responsible for all internal and external mail

operations at the Roseburg and Eugene sites. All

36 of the Supply Chain Management staff pride

themselves on providing

timely and courteous

customer service, while

creating opportunities for

teambuilding and process

improvement.

Supply Chain Management leadership provide

direct oversight and co-chairs both the Clinical

Product Review Committee, as well as the

Equipment Committee, responsible for ensuring all

new expendable and non-expendable commodity

requests are reviewed for patient and facility

safety and comparability.

The following sections are overseen by the Chief

Supply Chain Officer, Deeanna Bierman:

GIP

Supervisory Inventory Management Specialist,

Billy Kuhse

GIP is directly responsible for the supply

management, receiving, purchase and distribution


MARCH / APRIL2018 9

Kevin Kroll

RN

Lorna Gustin

Nursing Assistant

Justin Jones

Dentist

Yuriria Acuna Nardi

Peer Specialist

Sabrina Lindsay

Nursing Assistant

Amy McCain-Davis

Nurse

Cynthia Kroll

RN

Management Specialists, located at

the Roseburg and Eugene sites.

The Warehouse service is

responsible for the receiving and

distribution of all incoming supplies

and materials and the movement

of equipment. These tasks are

completed by five full-time Materials Handlers,

with the assistance of Supervisory Materials

Handler, Kevin England. In FY17, the Warehouse

staff was responsible for receiving in over 35,428

packages and shipments.

The Mailrooms, located at the Roseburg VAMC and

Eugene Health Care Center are responsible for all

on-site internal and external mail operations, to

include the reproduction of all internal periodicals

and forms, not supplied by the Government

Periodical Office. All Mailroom operations are

completed by two full-time staff members.

Acquisition

Chief Supply Chain Officer, Deeanna Bierman

New to the world of Supply Chain Management,

the Acquisition Utilization Specialists serve as the

Medical Center liaison and advisor on contract

related services focusing on critical clinical and

healthcare services, product acquisition and

support services required by project managers,

program managers, upper management and

stakeholders on all aspects of procurement for a

wide variety of items to include specialized

services. These duties include work associated

with contract planning, implementation, oversight

and close outs and may include Contracting

Officer’s Representative (COR) responsibilities.

...continued from previous page


MARCH / APRIL2018 10



Engineering department, Asst. Chief- Wayne Adams and General

Engineer -Jeffrey Nelson represented the Roseburg VA Health

Care System in the 11th annual explore event held at UCC on

February 7, 2018.

“UCC hosts this event each year to provide people of all

ages with the opportunity to learn first-hand information

about the many different learning and career opportunities

our entire community has to offer,” Clay Baumgartner,

UCC’s Engineering/Surveying and Computer Information Systems

Program Chair, said. “This unique opportunity is accomplished

with support from local businesses and industry.”

UCC Explore Event

During the monthly FMS staff meeting they held

a deliciously smelling chili Cookoff with their

staff. With a

selection of

10 different

kinds of

chili’s the

winner of

this years

Hot Stuff

award goes

to Duane

Waller or

“Mongo”!

As most

staff know

him by.

FMS Chili Cookoff



Letting Jessica Hawley go as the AO for FMS

was not an easy one for staff to accept. In an

effort to try and keep her for a little while

longer some of the staff got together and tried

to keep her with a sea of balloons.

FMS let’s go of AO and EMS gains a Chief

During the FMS staff meeting Jessica was

presented with a Certificate of Appreciation and a

bouquet of flowers to say thank you for all of her

hard work.

Thankfully EMS is excited to welcome their new

chief, Jessica Hawley!



Staff from the Eugene HCC said their goodbye to Dr. Murr when he returned back to Roseburg

Surgery.

Retirement of Margaret Flagor She has only been with the Roseburg VA about five years, but she has set the standard for

housekeeping. I don’t think there is a single person here that would argue against her work ethic

and dependability said Shawn Tyson. A while back, a housekeeper was telling me that a detail was

“impossible”. They said that it was too difficult to complete the whole thing. I said that Margaret

does it. They replied with, “well, of course Margaret can,

but you can’t compare me to her.”

Eugene surgical service staff thank Dr. Murr



Joanna Shaffer

Amanda Simmons

Shanda Singleton

Laura Slay

Bryan Smedley

Jennifer Spiker

Ruth Stanhiser

Susan Stewart

John Strode

Heather Teed

Virginia Terry

Martin Thompson

Kirk Tyler

Shawn Tyson

Barbara Walker

Glenn Walker

Christine Wandishin

Spencer Wang

Richard Weber

James Wells

Lajuana Williams

John Woodward

Karl Martin

Taryn Mattingly

Samuel Mayer

Janet Mcdavid

Jeffrey Mcdowell

Jeffrey Meyer

Patricia Murphy

Gloria Noland

Christopher Noll

Joseph Opanel

Michael Parker

Nicholas Paszkiet

Ronald Paul

Dicy Pepiot

Matt Peterman

Aaron Peters

Vickie Pippen

Wendy Powell

Jeffery Power

Kevin Prescott

David Pryce

Richard Reeves

Diane Richards

Ralda Richards

Anita Robertson

Brian Rogers

Landon Ross

Stephen Rubin

Lisa Gray

Leah Gross

Regina Haney

Sarah Heffner

Aven Held

Robert Hickman

Michelle Holden

Laurel Holland

Margaret Ivey

Mary Johnson

Verna Kellejian

Dan Kelson

Carlene Kennedy

Jeana Killgore

Robert Kinney

Maria Kolbet

Kelli Latham

Rosie Lewis

Shirlene Liles

Diane Lockhart

James Lujan

Melinda Lynam

Raymond Lynch

Kimberly Mackenzie

Janet Main-Jones

Victoria Makanui

Gary Marquardt

Daniel Marro

Simone Ball

Donald Banhart

Brandy Barraza

Keith Barron

Tobi Basto

Melissa Berg

Lisa Brandenburger

Stephanie Bremser

Timothy Brown

Virginia Bunner

Joann Butler

Charlotte Carroll

Misty Cheeseman

Lizzie Colon

Pamela Craig

Jessica Cullerton-Sheldon

Buddy Currie

Stacia Davis

Julie Dean-Simon

April Dingman

Ladonna Donaldson

Fortunato Donato

Robin Douglas

Sheryl Eriksen

Dawna Evans

Regina Farrell

Paul Fleming



Irene Marchlevski

Tamara Markovich

Matthew Mathers

Charles Mcdonald

Peggy Mcnally

Rebecca Mcpheeters

Garen Mirzaian

John Monroe

Daniel Neal

Shannan Needles-Ward

Jeffrey Omealey

Traci Palmer

Keri Perez

Frank Perry

Rocky Phillips

Emily Plant

Timothy Plunkett

Lesa Potter

Donna Prince

Christina Rhea

Gerardo Rivera Rodriguez

Katherine Ruede

Sarah Sheffield

Aaron Frahm

Tammy Freeman

Mindy Frye

James Fulton

Marilyn Gengenbach-Warren

Valerie George

Cynthia Germain

Michael Gillespie

Abigail Gillespie

Loren Ginter

Lindy Gomez

Ermelinda Green

Margo Guthrie

Sara Hanner

Christina Heinrich

Jeremy Henderson

Glenn Higgs

Abe Hogle

Mary Huston

Matthew James

Jessica Kovarik

Kimberly Krist

Atticus Lamoreaux

Ann Laycock

Linda Leisher

Jennifer Lewis

Melissa Lindbloom

Uranus Lloyd

Stanley Main

Kathryn Malone

Isaac Adevai

Susan Agee

Kayla Allen

Jessica Anderson

Antonio Arana

Jodi Banks

Edward Barnes

Marjory Bartholomew

Desiree Basson

Annamarie Bird

Shannon Bobillot

Brian Bollingbergmaxson

Michelle Booth

Deborah Borum

James Brann

Laquita Bricka

Cynthia Bright

Marinda Burns

Renae Chambers

Carmen Chandler

Harold Chestnut

Kathleen Daly

Kris Davis

Matt Davis

Ryan Dehart

Felina Delgado

Virgil Dickey

Mani Ehteshami

Jennifer Ellington

Joseph Flammang

Dawn Shumack

Mark Stahler

William Stayberg

Kristi Stocker

Jillian Stout

Janice Stroop

Debra Tennis

Melanie Thompson

Heidi Thompson

Morgan Tindall

Cheryl Todd

Charles Trout

Christine Truskosky

Kelsee Underwood

Melissa Watts

Nancy Webb

Ronald Westbrooks

Jason Wilcox

Jean Woodrich

Lori Woodson

Keleen Wright

Katherine Yerzyk

Corey Zeller



Jon Schlais

for being an awesome team player and helping cover during the transition

to telehealth services for the women's health panel.

Recognized by: Jessie Litke

Sonya Babayan

Filling in for absent VTS Drivers and picking up scheduled Veterans for

their medical appointments so they did not have to reschedule.

Recognized by: Mary McKain

Harry Samuel

4.0 excellent job!!

Recognized by: Will, Veteran

March and April Relay ?

This issue of the Roseburg Relay covers two months, March and April. You may

be wondering why. It is because we are switching to a new software package to

create the Relay every month. We needed a little bit of extra time to create the

new templates, graphics, etc. Starting in May, we will be back on a regular

monthly schedule. Thank you for your understanding.



Date Time Event Location

Mar 29 1:00 pm 50th Anniversary Commemoration of

Vietnam War Roseburg National Cemetery

Mar 30 12:00 pm Lady Veterans Tea Roseburg VA Medical Center

Bldg 16, Auditorium

Apr 5 10:00am All Employee Meeting BHRRS—Downtown Eugene

Apr 5 3:00 pm All Employee Meeting Eugene HCC

Apr 5 5:00 pm Veterans Town Hall Eugene HCC—front lobby

Apr 12 2:00 pm and

4:00 pm Breaking the Silence (LGBTQ Film) UCC

Apr 14 4:00 pm Vietnam Vet Welcome Home Dinner

($25/person) Winston Community Center

Apr 14 9:30 am-

3:30 pm

Discover Your Potential (limb loss and

physical challenger) event Bob Keefer Center—Eugene

Apr 19 12:00 pm Quarterly Remembrance Ceremony Roseburg VA Medical Center

Bldg 16, Auditorium

Apr 19 5:00 pm Veterans Death Benefits Seminar Roseburg VA Medical Center

Bldg 16, Library

www.roseburg.va.gov

The Roseburg Relay is a monthly electronic publication produced by the Public Affairs Office at Roseburg VA Health Care System.

Questions / Comments / Article Submission / Ideas / Etc. Email to: [email protected]

RVAHCS Events—Visit our calendar at: www.roseburg.va.gov/calendar.asp

If you would like to be added to the RVAHCS email list, please visit www.roseburg.va.gov and enter your email address on the right side under “Connect with Roseburg VA Health Care System”.

www.twitter.com/VARoseburg

www.facebook.com/VARoseburg

http://www.roseburg.va.gov

mailto:[email protected]?subject=Public%20Affairs%20Inquiry

http://www.roseburg.va.gov/calendar.asp

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Documents

IN THIS ISSUE · Foreign Wars Organizations. Lois was instrumental in improving the gold Beach Senior Center and received written recognition from then Senator Bob Packwood of Oregon,