6% 5% 3% 12% 14% 12% 17% 17% 40% 32% 49% 40% 28% 37% 25% 14% 12% 14% 6% 15% Total FSR LSR Total Non-Commercial Six months or less 6-12 months 1-2 years 3-5 years Longer than five years How long has your operation been using an e-commerce company to purchase foodservice products? While consumers are ordering retail food and merchandise online in increasing numbers, it pales in comparison to the foodservice outlets – such as restaurant, hotel, and various operators – that have historically ordered a number of key categories online for more than a decade. This group is coveted and educated on online ordering. To stay competitive, suppliers must have a proactive strategy for attracting and retaining this key customer base. Online purchasing for foodservice products is not new; many operators have been engaged in the practice for multiple years. FSIP research shows that 41% of total operators indicate using online purchasing for foodservice items. The percentage is slightly higher for commercial operators (44%). Full-service, fast-casual and college/university operators tend to use online purchasing more extensively. Due to the many reasons listed here, FSIP expects online foodservice purchasing to only continue this impressive growth trajectory. Why did your operation decide to start using online purchasing? Prices Greater availability Convenience Fast shipping Better deals Efficiency Mobile ordering Product range Time management Rewards TOP 10 RESPONSES Source: Foodservice IP Refining Your E-Commerce Strategy FSIP’S TAKE IN THE FOODSERVICE SUPPLY CHAIN E - COMMERCE foodserviceip.com | contact: Tim Powell ([email protected] / 312.602.9899) or Julie Heseman (jheseman@ foodserviceip.com / 312.955.0252)

IN THE FOODSERVICE SUPPLY CHAIN · How long has your operation been using an e-commerce company to purchase foodservice products? While consumers are ordering retail food and merchandise

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Page 1: IN THE FOODSERVICE SUPPLY CHAIN · How long has your operation been using an e-commerce company to purchase foodservice products? While consumers are ordering retail food and merchandise

6% 5% 3%12%14% 12% 17% 17%

40%32%

49%40%

28%37%

25%14%12% 14%

6%15%

Total FSR LSR Total Non-Commercial

Six months or less 6-12 months 1-2 years 3-5 years Longer than five years

How long has your operation been using an e-commerce company to purchase foodservice products?

While consumers are ordering retail food and merchandiseonline in increasing numbers, it pales in comparison to the

foodservice outlets – such as restaurant, hotel, and variousoperators – that have historically ordered a number of key

categories online for more than a decade. This group iscoveted and educated on online ordering. To stay competitive,suppliers must have a proactive strategy for attracting and

retaining this key customer base.

Online purchasing for foodservice products is not new; many operators have been engaged in the practice for multiple years. FSIPresearch shows that 41% of total operators indicate using online purchasing for foodservice items. The percentage is slightly higher for commercial operators (44%). Full-service, fast-casual and college/university operators tend to use online purchasing more extensively. Due to the many reasons listed here, FSIP expects online foodservice purchasing to only continue this impressive growth trajectory.

Why did your operation decide to start using online purchasing?

Prices Greater availability Convenience Fast

shippingBetter deals Efficiency

Mobile ordering

Product range

Timemanagement

Rewards

TOP 10 RESPONSES

Source: Foodservice IP Refining Your E-Commerce Strategy

FSIP’S TAKE

IN THE FOODSERVICE SUPPLY CHAINE-COMMERCE

foodserviceip.com | contact: Tim Powell ([email protected] / 312.602.9899) or Julie Heseman ([email protected] / 312.955.0252)