It may happen that when doing a Stock Take/ Count Inventory in Sage Pastel Accounting, once the

process has been finalized and a quantity report is pulled the adjustments do not display. I.e. the

quantities on the report have not been adjusted as entered into the Count Inventory screen.

Possible Causes:

The period the adjustments were made in and the period the report is being viewed in are

not the same

The snapshot did not update due to a fault and no adjustments were made

Solutions:

Check that the reports are being pulled for the correct periods

Run a stock fix to clear the snapshot and re-process the Stock Take/ Count Inventory

Click on View| Inventory| History| Item Sequence as displayed below:

The ‘Inventory History in Item Sequence’ filter screen will display:

Once the filters have been set as advised click on OK

The ‘Inventory History in Item Sequence’ report will display:

Select the first listed Category at

Start

Select the last listed category at End

Select the Date Start and Date End as

displayed.

Transaction Type Start =

Inventory Count

Transaction Type End =

Inventory Count

Check the date the Inventory Count was processed on and make sure that the reports

being run fall into these dates.

Should you not find the Inventory Count processed in this report at all this would indicate

that the Snapshot is corrupted and a Stock Fix will need to be performed on the data.

If the Stock Take/ Count Inventory does not update the adjustments as entered into the Count

Inventory Assistant this could be due to a corrupted Snapshot.

To clear a corrupted snapshot:

1.) Clear the Snapshot

2.) Rebuild inventory files accprd.dat, accprdq.dat, accstklk.dat and accstkst.dat

3.) Run the stockfix utility

4.) Re-process the Stock Take/ Count Inventory

To rebuild files in Sage Pastel Accounting:

Make a backup of your company

Go to Process| Count Inventory

After rebuilding the batch quantities the ‘Choose the operation to Perform’ screen should

display:

Select the option ‘Clear the snapshot without updating inventory quantities’

Click Next

Close Sage Pastel Accounting

Open your Windows Explorer (Hold the Windows + E key on your keyboard simultaneously)

Select the local drive i.e. C:

Select the Pastelxx\Xpressxx folder

Double click on the file Rebuild32.exe as displayed below:

The ‘Rebuild a Btrieve File’ screen will display:

Select the drive

your company is

located on.

Select the

company folder

where the problem

is happening

This is the box

where you select

which files to

rebuild.

ACCPRD.dat

ACCPRDQ.dat

ACCSTKLK.dat

ACCSTKST.dat

Once you have selected the 4 inventory files click on Rebuild as displayed below:

Once complete close the Rebuild Assistant

Next you will need to run the Stockfix utility

This utility can be found on the Sage Pastel Zones

To access the zones go to http://www.sage.com/za/our-business-units/sage-pastel-

accounting

Under the Sage Pastel Accounting heading click on Business Zones as displayed below:

The ‘Welcome to the Sage Pastel Accounting Zones’ page will display:

Select the necessary zone i.e. Customer Zone, Reseller Zone etc.

Login to the zone with the necessary criteria

From the list on the left select Products and Services| Product Updates

Scroll to the bottom and look for the heading Utilities

To expand the selection click on the +

Select the option Stockfix

The ‘Sage Pastel Partner/Xpress Stockfixes’ page will display:

From the list of files select the correct FixStkXX.exe file to download

Note: The Stock Fix Utility is build specific. The Stock Fix utility was only made version specific

from Sage Pastel Accounting V14 build 14.0.5. If you are therefore running a lower version or build

you will need to download the FixStkxx.exe file that corresponds to the version and build you are

running.

Once the download is complete navigate to the FixStkxx.exe file

Right click and select copy

Open your Windows Explorer (Hold the Windows + E key on your keyboard simultaneously)

Select the local drive i.e. C:

Select the Pastelxx\Xpressxx folder

On any empty space right click and select Paste

This will copy the FixStkxx.exe file into the Pastelxx/Xpressxx root file

Double click on the FixStkxx.exe file to launch the utility

The ‘Stock Fixes Registration’ screen will display:

You will need an Authorisation Code which can be obtained by emailing

support@pastel.co.za and advising them that you require an Authorisation Code for the Stock

Fix Utility

Please provide them with your Sage Pastel Accounting Serial Number

You will be sent an Authorisation Code and an Expiry Date which you will require in order

to register the Stock Fix Utility as shown below:

Click on Register

The ‘Fix Inventory Quantity’ screen will display:

Click on Fix Quantity

The below message will display:

Enter your Serial

Number here

Enter the Expiry

Date as provided

here

Enter the Auth

Code as provided

here

Select the drive

your data is locate

on

Double click on the

company folder you

need to run the

Stock Fix for

Click on OK

The below message will display

Click on No

Navigate to your company folder and look for the file stkfix.txt

If there are any errors regarding missing items, you will need to recreate the items in your

company before you run the Stock Fix

If there are errors regarding items not balancing run the Stock Fix

After the stkfix.txt has been checked and any errors received rectified re-run the Stock Fix

Utility

When the message asking ‘Do you want to continue to fix the data’ displays click on Yes

The message below will display once the Stock Fix is complete

Click on OK

Open your company in Sage Pastel Accounting

Re-process the Stock Take/ Count Inventory