In Room Technology - Wireless Digital Assistant

8/14/2019 In Room Technology - Wireless Digital Assistant

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ACKNOWLEDGEMENT

Assalamualaikum WBT,

Alhamdulillah, I am very grateful to the Almighty God, who has bestowed me the

will to complete my assignment about In Room Technology Improvement which is

connected to our scheme Front Office Management, HTH225. Here, I would like to take

this opportunity to express my highest gratitude and compliment to the people who are

involved directly or indirectly in this assignment especially my beloved Miss Jazira bt

Anuar which is my HTH225 lecturer.

Besides that, I also want to say thank to my parents. They have given me somuch support to settle the assignment. Only God can pay their sacrifice.

In this assignment, I examine that there are a lot of type of in room technology

that hotel apply in their room. The technology that I have chosen is very sophisticated

that can make the entire guest satisfied with the hotel. Furthermore, this technology can

make more profit to the hotel because it can give convenience to the guests. I believe,

all the hotel in Malaysia must use this kind of technology in order to compete with other

hotel in all over the world.

In a nutshell I would like to thank you to all people who are involved in making myassignment a successful one and may all your help and effort are blessed.

Thank you

(Nur Adilah Md Zain)


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ABOUT INNCOM

INNCOM develops advanced, software-based, Energy Management and Integrated

Room Automation Systems (IRAS) to the global lodging industry.

Their systems are installed in more than 650,000 rooms worldwide and their clients

range from the most prestigious 5-star hotels to specialty limited-service properties.

INNCOM technology can be directly applied in several related markets, as well, including

universities and health care facilities.

INNCOM's world-class R&D and Engineering teams work hard to bring you a broadrange of innovative, intelligent devices and dependable, integrated systems. These are

combined in various ways to provide fully integrated solutions for energy management,

on-line electronic lock control, guest (end-user) interfaces and operating enhancements

for housekeeping, security, and other hotel staff groups.


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Wireless Digital Assistant (WDA)

Wireless Digital Assistant is a powerful, multi-purpose device providing the ultimate in

convenience for touch screen guest control of room temperature, lighting, drapes and

the alarm clock.

Wireless Digital Assistant is also connected by wireless Internet same like a laptop but

with a lot of functions which is designed to received and send input or any output to

displays guest services information and communications, and it also automated with

CRM updating and facilitates staff reporting functions.

The Wireless Digital Assistant can be configured to display room temperature, Do Not

Disturb/Make-Up-Room and the patent-pending ecoMODE. With a just a touch away,

guest can have the all the conveniences without moving from their bed or from the work

desk which is totally different with the conventional practices in hotel nowadays.

When not being used for those functions it displays a rotating series of images chosen

by the property and display any promotion that going on in the hotel. Besides its guest

convenience functions, it also one of the hotel advertising channel to contact guest even

they are in the room.

The Wireless Digital Assistant is small in size and tablet shaped, which is placed on the

work desk. Since it is portable and integrated with the IRAS using wireless Internet,

Wireless Digital Assistant can be carried to the bed for the guest convenience.


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ecoMODE - OVERVIEW

ecoMODE makes Going Green easy for both hoteliers

and guests. With the simple touch of the Green Button,

guests activate the thermostat's enhanced energy-saving

mode and effortlessly opt-in to a host of environmentally

friendly programs predetermined by the hotel.

ecoMODE is a special setting available as an option

on all styles of e4 Smart Digital Thermostats, as well as INNCOM switches and touch-

screen devices.

ecoMODE is designed for any hospitality establishment that seeks to demonstrate afirm commitment to environmental sustainability practices.

In the simplest ecoMODE system, pressing the Green Button will trigger an enhanced

energy savings setback, as well as illuminate a green LED to indicate the guest's

sustainability program participation to staff. In a centrally controlled system, notification

is also sent to the central server, alerting the appropriate staff to the guest's participation,

and collecting useful data regarding program involvement.

ecoMODE - OPERATION

In addition to saving energy through temperature setbacks, ecoMODEoffers guests an

effortless way to opt into the hotel's sustainability programs. With the simple touch of a


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Green Button, guests can participate in a host of environmentally-friendly programs

predetermined by the hotel, such as reduced linen changes and bath amenity

replacements.

ecoMODE is available as an option on all INNCOM Smart Digital Thermostats as well

as other guest interface devices.

ecoMODE - FEATURES

Alerts staff the guest wants to participate in environmental sustainability practices

Signals thermostats to initiate and maintain temperature setbacks when the room is un-

rented.

Wireless Digital Assistant (WDA) CLOSE UP


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Specifications

Dimensions: 9" W x 5.4" H x 1" D (254 mm x 105 mm x 159 mm)

Weight: 1.7 lbs. / .77 kg.

Input Device: 3 button pad, 8-way stick, touch screen

Processor Power Efficiency: Ultra Low Voltage (ULV)

Battery Run Time: (Up to) 3 hours

Power In: 110 VAC

Other: Internet enabled

Wireless Digital Assistant (WDA) - OPERATION

LIGHTING

CLIMATE

DRAPE

CLOCK

DIRECTORY

PHONE


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The WDA is designed to be easy to use by the guest while giving them a sense of being

provided advanced guestroom technology. The touch screen buttons provide the guest

with an unparalleled level of control over a variety of guestroom devices.

It eliminates all the buttons and switch, which are the conventional way that is still

practiced by hotels nowadays. By using WDA, guest can just carry the unit in the room

even they are on the bed since the unit is tablet shaped which are ergonomically

patented based on years of research.

The unit normally place on the working table or on the bed side table and it come with a

cradle that helps it to stand. The cradle that not only serves to keep it displayed at an

angle on the table but also recharges the tablet.

Wireless Digital Assistant (WDA) - APPLICATIONS


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The WDA is used as a state-of-art room control replacing typically multiple guest control

interfaces. As an HVAC controller or thermostat interface it will display all the control

functions available on the thermostat.

As a key node in an Integrated Room Automation System (IRAS), the WDA receives

information from various devices and sends outputs to control those same devices as

well as others where no inputs are generated. It replaces the alarm clock, adds an array

of control functionality normally not available at the bedside or on the desk an can

display a rotation of visual imagery chosen by the property.

When it is connected to INNCOM's centrally controlled system additional functionality

can be delivered to the guest including room service ordering, butler calls, up-to-date

news and other web sourced information.

The WDA controls lights and lamps equipped with the INNCOM L206 or L208 Lamp

Control Module or other devices connected to the S5 bus or equipped to receive

wireless signals.

Wireless Digital Assistant (WDA) - FEATURES


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Accurate temperature control

With digital temperature control, guest can really have their preferred room

temperature which is totally different than the conventional temperature control panel

which the guest needed to set the thermostat manually.

Energy management

WDA helps the company or the property to monitor and manage wisely the energy

usage since WDA have the function to automatically turn off or can set the

temperature accordingly based on the room temperature. It can reduce the wasted

energy that used when the degree of temperature is set not at the appropriate

temperature.

ecoMODE

ecoMODE makes Going Green effort easy for both hoteliers and guests. With the

simple touch of the Green Button, guests activate the thermostat's enhanced energy-

saving mode and effortlessly opt-in to a host of environmentally friendly programspredetermined by the hotel.

Lighting Control

WDA lighting control enable guest to set the lighting mode to which they preferred

and eliminated the old fashioned way of few set of lamp switches in the room.

Drape Control


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In room drapery such as towel or face towel, can be recorded and controlled using

this interface device. This will help the property to control energy used, so that they

can save and reduce pollution in term of chemical usage.

Clock/Alarm Clock

One of WDA function that helps guest and replaced the conventional clock which

normally beside the bed. It also can be set for alarm or for a wake up call which the

input that will be send straight to the Front Desk by using IRAS.

World Time

Guest can be from any side of the world, which means they are from various of

countries and of course; their time is different. By having world clock, it can help

them to get to know what the current time for their country is.

Do-not-disturb and make-up-room button

WDA is connected directly to IRAS which enable guest to show their status just by a

touch. Guest does not have to call the Front Desk to inform to be in the status Do-

not-disturb (DND) and hang the sign on the door knob. It will automatically turned

the light at the room door to show the DND status and Housekeeping can easily be

informed which room need to be make-up by the make-up-room button on the

device.

Butler/Bellman/Shoeshine

At a less effort, guest can just click or select the services on the device to call up thebutler, bellman or even shoeshine service and it eliminate the conventional way

which the guest need to call various department to get the services.


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Room Service Functions

The WDA device is like a directory book which contained menu of Room Services

and guest can straight away order whatever they needed and it can be delivered

straight away and the order will be more accurate than old fashioned way which is by

pen and paper.

In-room Doorbell Annunciation

Say goodbye to irritating sound of conventional doorbell, since WDA have the

function of announcing the doorbell in a better sound. It is also as a tourism industry

trends nowadays where most of the hotels does not apply doorbell anymore.

Information & Contacts

Guest can easily upload their information or any of their colleagues contact number

in the devices and it will more easier for them to call them which just a click away.

Local Services Information (Restaurants, Taxi/Limos, Theaters, Airlines, Maps,

etc.)

Since the device is connected to the Internet as well as the IRAS, guest can search

for any local services information they needed and guest does not have to contact or

go down to concierge just to get some information since everything can be done in

the room.

Multiple Language Display

Same function as the world clock, multiple language display an array of choices to

the guest for their convenience since not all guest are English literate. They may

choose the language they prefer and it will make a lot easier for them to use any of

the hotel services.


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Preferred Guest Info/Request for Info

Hotel normally will keep the guest information for their references in the future in

order to enhance the guest satisfaction. It is not easy to get the guest information,

unless we need to contact them personally. Thanks to WDA, the processes to get

the information are easier which guest can just fill up the digital form inside the

device.

Guest Comment Card

Every hotel mostly will place a guest comment card for the guest to evaluate how the

experience and degree of the guest satisfaction was. By having digital guest

comment card, there will be no more card on the work desk and indirectly, reduce

the cost for the company in term of printing the card.

Visual Aids for Hearing Impaired (ADA)

ADA stands for American Disable Act which has the guidelines for the convenience

of the disable people. WDA have visual aids for the hearing impaired people whichwill help the disable people to use the device correctly.

Audio Aids for Sight Impaired (ADA)

ADA stands for American Disable Act which has the guidelines for the convenience

of the disable people. WDA have audio aids for the sight impaired people which will

help the disable people to use the device correctly.


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Housekeeping Reporting

Since the WDA is connected directly with IRAS (or can be considered as PMS),

housekeeping can easily produce a report of any event that occurred from the guest

such as drapery request or make up room request. Guest also can notify

housekeeping straight away by using this device which is more efficient.

Maintenance Reporting

Same function with the housekeeping report above, guest can also easily contact theengineering department is they find any problem with the parts of the room.

Mini-Bar Usage Reporting

During guest check out or turn down service, the housekeeping department can just

inform the Front Desk about the mini-bar consumption and they can directly produce

a report regarding it.


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CONCLUSION

First of all, I would like express our endless gratitude to my beloved Miss Jazira bt Anuar

for her guidance which really helps me in order to finish the assignment given.

As a conclusion, I believed that Wireless Digital Assistant (WDA) was a genius invention

in order to achieve guest satisfaction as well as profit for the property. WDA is created

and invented full with latest technologies which symbolize the property concern about

the changing wind of trends nowadays.

WDA is not just a tablet, but it is a unit that keeps everything just a touch away from the

guest. WDA contain almost everything, from clock until searching information needed;

even the property can generate various type of report for their usage in order to increase

their level of services.

Hospitality industry never quiet from new invention and trends, and WDA is one

of it. It is a sign of how dedicated people who are involved in the industry to gain the

satisfaction of the guest, and a sign of good competition in the world today. INNCOM

push their R&D team in order to make sure the product is up to date and attractive to

stand out from competitor. INNCOM also never run out of idea and they always

introduce new product for the customer convenience.


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APPENDICES

Other type of WDA tablet.


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REFERENCES

http://www.inncom.com

http://www.inncom.com.my

http://www.wikipedia.com
http://www.inncom.com/http://www.inncom.com.my/http://www.wikipedia.com/http://www.inncom.com/http://www.inncom.com.my/http://www.wikipedia.com/

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In Room Technology - Wireless Digital Assistant