Credit: Sila Piyatammarat

In Loving Remembrance His Majesty King Bhumibol Adulyadej

THE BOARD OF DIRECTORS, MANAGEMENT AND STAFFCS LOXINFO PUBLIC COMPANY LIMITED

S O C I A L

E C O N O M I C

E N V I R O N M E N T

Continuously develop community and society

Focus on quality of products and services for the benefit of all sectors

Maintain and conserve environment along with business development

TABLE OFCONTENTS

4.

10.

15.

BUSINESS GOAL AND SUSTAINABILITY

OUR BUSINESS, PRODUCTS AND CUSTOMERS

GENERAL INFORMATION

2.MESSAGE FROM THE CHAIRMAN OF THE BOARD OF DIRECTORS AND THE CHAIRMAN OF SUSTAINABILITY DEVELOPMENT COMMITTEE03 Financial Highlight for Three

Consecutive Years

04 Vision, Long Term Goal and Mission

05 Strategic Management 05 Policy for the Establishment

of Sustainability Development Committee

07 Awards and Achievements

10 Business Overview13 Innovation Overview14 Customer Satisfaction Index14 Practices for Customer Satisfaction

16.MATERIALITY ISSUES IN BUSINESS16 Evaluation17 Responding Guidelines to

Materiality Issues in Business17 Corporate Governance and

Sustainability Development Management

18 Guideline on Organizational Sustainability

19 Guideline on Culture and Sustainability Transfer

19 Practical Approach

26 Business Innovation: Cloud Computing Service

27 Business Innovation: Wi - Fi Hotel Technology to Support Hospitality Industry

28 Business Innovation: Hyper -Converged Infrastructure

20.

21.

21.

OUR STAKEHOLDERS

OUR VALUE CHAIN

RISK MANAGEMENT

26.NEW INNOVATION

31.

29.

OUR EMPLOYEES

DIMENSIONS OF SUSTAINABLE DEVELOPMENT

29 Economic Aspect30 Environmental Aspect30 Social Aspect

31 Respect for Human Rights31 Equality in Recruitment and

Selection33 Employee Development and

Encouragement36 Safety, Occupational Health

41.

51.

37.

OUR COMMUNITY

GUIDELINES FOR REPORTPREPARATION AND SCOPE OF REPORT

OUR ENVIRONMENT37 Energy Consumption38 Reduction of Energy

Consumption38 Reduction in Energy

Requirements of Products and Services

52.GRI CONTENT INDEX

MESSAGE FROM THE CHAIRMAN OF THE BOARD OF DIRECTORS AND THE CHAIRMAN OF SUSTAINABILITY DEVELOPMENT COMMITTEE

Sustainable development is production, consumption and living that do not cause destruction of nature and other human being. This will allow nature and creatures to continue to grow and flourish for the next generation.

In 2017, CS LoxInfo Publ ic Company Limited has been operating with the aim to adhere to good governance towards all aspects of economy, society, community and environment. This goal has been embedded in Company’s strategy in order to create operational sustainability, products & services deve lopment and cont inuous innovation. This will add value to the Company and lead to maximum benefit of all stakeholders without any negative impact towards society and community.

To maintain good governance, the Board of Directors has assigned a dedicated committee to study and monitor each of the aspects. A susta inabi l i ty deve lopment committee has been appointed to take full responsibility towards community and society aspects. The team has applied His Majesty King Bhumibol Adulyadej’s “Sufficient Economy Philosophy” in Company operations and believes “If society is well maintained and nature is well preserved, the sustainable growth will occur.”

For sustainability development on Economic Dimension, Company has focused on ongoing improvements of products and services to efficiently maintain customer base and increase revenue, as well as exploring new business innovations. Over the year 2017, we have invested in building the second Cloud Data Center which is located on Ratchadapisek - Ramintra road to pave the way for growth in the Cloud Computing sector. The infrastructure of Data Center building B were built with concentration on stability and reliability which conforms to Uptime Institute Tier standard. With environmental concern, the infrastructure was designed as Green Data Center which reduces energy consumption that causes Greenhouse Effect. Moreover, we have expanded services for fast - growing customer base by providing the high - speed internet service for condominium residents (NET X) living along Sukhumvit, Petchburi, Ladprao, Ratchadapisek, Sa thorn , Taks in , Thapra and Ngamwongwan. Currently, there are more than 400 condominiums and 20,000 customers using the services.

On Society Dimension, Company has been continuously elevating the social equality by releasing human rights policy. Also, we are committed to the universal declaration of human rights by United Nations by managing business without any violation of human rights. The Company’s human rights policy focuses on treating all employees and counterparts with equality whether within organization, supply chain, community or society. We support equality by partnering

Chairman of the Sustainability Development

Mr. Anant Kaewruamvongs

Chairman of the Board of Directors

Mr. Wichian Mektrakarn

02

with the office of non - formal and informal education of Huaikhwang distr ict, the Northern Regional Institute for non - formal and informal education and the faculty of software engineering, Lampang Rajabhat University to provide information technology workshops to employees. We have also been continuing the activities for the community ICT (Information and Communication Technology) center such as teaching E - Marketing to general public, as well as learning the process called “Edible Knowledge (Knowledge Management and Development)”. Through this process, people have gained know - how and expertise. The products which are produced as a result of this teaching are purchased by the Company to include in the new year gift hampers given to customers.

On Environmental Dimension, we have appointed the environmental committee to set environmental objectives and targets, improve environmental performance and continual conservation of natural

resources and energy. We have promoted “WE SAVE”, the resources conservation campaign to employees, also incorporated over twenty IT systems such as Salesforce system, Customer care system, Meeting rooms booking system and Online pay slip system which all lead us closer to the paperless office. To reduce the usage of paper, we have also encouraged staff to use both sides of the paper. In addition, to bring awareness of energy saving, we have launched the “3 P Campaign” to encourage staff to switch off the light when they are not using them and adopt waste management practice via electronic (e - waste) which will enable the Company to effectively recycle the waste.

In addition, the Board of Directors has set the framework in response to the five elements of materiality in business which include 1) Customer S a t i s f a c t i o n 2 ) I n n o v a t i o n 3) Corporate Efficiency 4) Good Governance and 5) Anti - Corruption. These are the factors of Company’s

sustainability development. We then have set strategy and business plan which follow the materiality in business and use this to carry out activities among stakeholders, in the projects and disclosure in sustainability development report. The report is the core report which conforms with GRI system report. This will be beneficial to all stakeholders which are customers, employees, business partners, society, as well as government agencies in telecommunication management.

Finally, Company would like to express our sincere gratitude to shareholders, investors, customers, alliances and business partners, who play the vital support to company growth, for your continued trust in CS LOXINFO. Also, the contribution and dedication from management and all employees. We have taken all stakeholders into account as we believe “Teaching people how to fish, rather than providing them with the fish, is the best approach for sustainable development”.

2015 2016 2017

DIRECT ECONOMIC VALUE GENERATED BY CSL GROUP

Total assets 1,908 1,898 1,839

Total revenue 2,964 2,918 2,823

PAYMENT TO PROVIDERS OF CAPITAL

Dividend 262 262 131

Financial cost 21 18 14

ECONOMIC VALUE OF CSL GROUP

Net profit 315 305 325

EBITDA 579 559 565

FINANCIAL HIGHLIGHT FOR THREE CONSECUTIVE YEARSUnit: Million Baht

03

BUSINESS GOAL AND SUSTAINABILITYVISION

LONG TERM GOAL

MISSION

CS LOXINFO PUBLIC COMPANY LIMITED

AD VENTURE PUBLIC COMPANY LIMITED

TELEINFO MEDIA PUBLIC COMPANY LIMITED

A leading provider of ICT in Thailand

Digital sales & Marketing services & Solutions

CSL

ADV

TMC

Strive towards long term sustainability By continuous development and innovation, And with social responsibility. To bring happiness to our customers and employees. And make reasonable profits for our shareholders

Our corporate objective or long term goal is to develop and provide quality product and service, in order to be the leading ICT service provider, satisf ied and trusted by our customers, in accordance with our vision

&04

STRATEGIC MANAGEMENT

Company has set three main goals in services: Connect, Continue and Create to create maximum benef its for customers from our ICT business. Connect is the f irst goal and our service fundamental as our core business is internet services, thus effective and safety connection is crucial. Next goal is Continue our system should be working continuously in all situations without any interruption and must have no system or data safety impact on our customers’ organization operations. The f inal goal is Create this is the ultimate goal we need to deliver to customers. We need to keep presenting a new variety of services which customers can further use in their business, as well as provide ICT advices and solutions to help them run their operations smoothly. We value the implementation of our services whether it be Internet, Virtualization, Cloud Computing or related services to use in the next level for creating opportunity and innovation and subsequently increasing prof its.

Company has been operating with the aim to adhere to good governance and sustainability development towards 3 aspects which are economy, society and environment. This goal has been embedded in Company’s strategy in order to create operational sustainability, products&services development and continuous innovation. This will add value to the Company and lead to maximum benef it of all stakeholders without any negative impact towards society and community.

To maintain good governance, the Board of Directors has assigned a dedicated committee to study and monitor each of the aspects. A sustainability development committee and a sustainable development working group have been appointed to take full responsibility for the community and society aspects and

to perform their duties within the sustainable development committee charter.

For the environment aspect, C o m p a n y h a s a p p o i n t e d a n environmental committee from all functions to raise an awareness of the importance of natural resources among employees.

POLICY FOR THE ESTABLISHMENT OF SUSTAINABILITY DEVELOPMENT COMMITTEE

CS LoxInfo Public Company Limited has been followed rules, regulations and policies which are fully responsible by management who strictly reviews operational performance to ensure no negative impact on community and society. The Board of Directors strongly believe good governance consists of excellent management system, committees and executives who have vision and are responsible for their duties, and mechanisms of checks and balances for transparent and internal control. The Board of Directors has set frameworks and guidelines for corporate governance in the form of corporate governance policy.

Company has been operating with the aim to adhere to good governance towards all aspects of economy, society, community and environment. This goal has been embedded in Company’s strategy in order to create operational sustainability, products&services development and continuous innovation. This will add value to the Company and leads to maximum benef it of all stakeholders without any negative impact towards society and community.

To maintain good governance, the Board of Directors has assigned a dedicated committee to study and monitor each of the aspects. A sustainability development committee has been appointed to take full responsibility towards community

and society aspect. Sustainable development working group (SDW) was also established and conformed with sustainability development committee charter.

Precaut ionary measure for society and environmental impact arising from operations and services. Company sets up procedures as follows:

1. SETTING UP SUSTAINABLE DEVELOPMENT WORKING GROUP TO ANALYZE EFFECTS FROM FOLLOWING MATTERS: Iden t i f y ing par t i es fac ing

negative impact from company’s operations and services.

Studying and f inding solutions for such impact;

2. PROPOSING SUSTAINABILITY DEVELOPMENT COMMITTEE FOR APPROVAL ON MONITORING AND ELIMINATING THE OPERATIONAL IMPACT SOLUTIONS

3. PERFORMANCE EVALUATION, F INDING SOLUTIONS AND IMPLEMENTING THEM AS THE PRECAUTIONARY MEASURE

The Board of Directors has set codes of conduct for customers in Section 5 of Corporate Governance Policy. Company is committed to treat al l customers fair ly by providing high quality products and services. We provide complete and accurate disclosure of all products and services information without misrepresentation. Also, we have set reasonable pricing for all products and services.

05

In addition to internal corporate policy, the Board of Directors has also developed guideline for business partner treatment to set common goal and mutual understanding between company and partners. This will subsequently create maximum benef its to end customers.

The Board of Directors are responsib le for prompt ly and appropriately decision making or problems solving from any operational issues. Customer service is available 24 hours for any complaints or issues from customer or affected parties. In case there are issues which need to be directly report to the Board of Directors, the impacted parties can straight away contact the Board of Directors through company website at www.csloxinfo.com and email their concerns to board @ csloxinfo.net. Once the Board of Directors has received complaints, we will consider and f ind solutions to the problems and inform related functions for necessary actions and executions.

Company has policy, philosophy and goal to conduct business which conforms with good governance as prescribed by the Stock Exchange of Thailand. Not only for just doing business, but company also aim for supporting community, society, environment, as well as employees’ good living condition.

Corporate social responsibility policy consists of

1. Conducting business with ethics and transparency;

2. Complying with legal regulations; and

3. Respecting people, community, society and environment.This will also cover Corporate

Gove rnance , Human R igh ts , Employee Relations, Community and Social Responsibility, Customer and Innovation Development, Business Ethics and Transparency, Business Conduct. Company has set good governance framework which focus on economy, society, community and environment. We also have incorporated that into sustainable strategy based on Global Reporting Initiative (GRI) which follows G4 Sustainability Reporting Guidelines.

2014The Board of Directors has

prepared the sustainability report in order to demonstrate that, in addition to good corporate governance, we take into consideration the public at large including the society and environment.

2015 The Sustainable Development

Committee (SDC) was established to perform its duties regulated in the policy and framework consistent with the company’s goals. They completely and consistently support, supervise, f o l l o w - u p a n d r e v i e w a l l operational activit ies which cover social and environmental aspects as well as stakeholders. The Committee consists of 9 top executive members from different functions, acting in compliance with the policy and directly reporting to the Board of Directors.

Sus ta inab le Deve lopmen t Working Group (SD working group) was establ ished by adopting the G4 Global Reporting Initiatives (GRI) as a framework to present our operational results from January 1st, 2015. The conduct of report included 12 representative members from operational management from different functions. They focus on moving forward strategy and setting up policy with the approval of department heads and directly reporting to Chief Executive Off icer and Managing Director.

2016The Sustainable Development

Committee Charter was issued to regulate authorities, duties, and respons ib i l i t i es o f Corpora te S u s t a i n a b l e D e v e l o p m e n t Management Commit tee. The charter contains the elements of the Corporate Sustainable Development Management Committee, the terms of their entitlements, and meeting agendas.

2017Company has announced

f i ve po l i c i es and gu ide l i nes of sustainability development to ensure we are the leading company in sustainable development which app l ied “Su f f i c ien t Economy Philosophy” in Company operations. We ensure to bui ld t rust wi th stakeholders through excellency and transparency, as well as continuous develop innovations. We have conducted the business framework which fully conforms to sustainable development ‘international standard such as sustainability development policy, environmental management and conservation policy, tax policy, human r ights and sustainable business partners’ practices.

06

NACC INTEGRITY AWARDS CS LoxInfo Public Company Limited has been granted

with NACC Integrity Awards for three consecutive years (2015 - 2017), from the Off ice of National Anti -Corruption Commission (NACC). Mr. Anant Kaewruamvongs, Chief Executive Off icer and Managing Director represented company to receive the prestigious award from the 7th

NACC Awards 2017. The NACC presents the annual awards to public and private organizations for their outstanding achievements in integrity and anti - corruption under “Developing Anti -Corruption Society” framework.

This NACC Integrity Awards honor government agencies, state enterprises, institutions and private companies whose operations are recognized as a model for integrity and transparency. The Awards also aim to boost their morale and upgrade Thailand’s transparency to the international standards, as well as promote Good Corporate Governance, Code of Conduct and Corporate Social Responsibility (CSR). The Commission believes that the presentation of the Awards is an effective way to prevent and suppress corruption in the country.

CAC RECERTIFICATIONIn addition, Company has been certif ied as a member

of Thailand’s Private Sector Collective Action Coalition Against Corruption (CAC) since 2014. In 2017, the Company passed the assessment to renew its membership certif ication and received the certif icate on 21 November 2017. To get certif ied, Company had to go through a self - evaluation process, which will be reviewed and approved by Chairman of Audit Committee, for setting up policies and guidelines for corruption prevention and for completing the required documents as per CAC criteria. The CAC project was established with the aim to create awareness among private sectors about corruption solutions which will consequently put pressure on government agencies to reform. The Coalition is an initiative of cooperation among private sectors for anti - bribery and f ight against using corruption as a tool to obstruct fair business competition and free trade. Every company will start by following three mission statements each has announced. The f irst step in solving corporate corruption is to set policies and put in place an appropriate internal control system based on corruption risks. To become a CAC member, every company has to implement or review their internal control system as per the requirement of self - evaluation of 71 items. Also, they need to get third parties, either Chairman of Audit Committee or External Auditor, to review the accuracy and the completeness of documentation before submission to CAC Council for endorsement.

The benef its of getting CAC certif ication are: collaborating to prevent and control risks, caused by corruption, including effects on reputation and legal penalty; promoting transparency business culture among private sectors; building up company’s reputation and credibility; creating an open and fair working space for healthy competitiveness; boosting qualif ied employees’ retention; attracting more investors; and maintaining the long term investment retention.

AWARDS AND ACHIEVEMENTS

07

THAILAND SUSTAINABILITY INVESTMENT AWARDS

The Company’s policies are all about operations with the aim to adhere to good governance towards all aspects including economy, society, community and environment. This goal has been embedded in Company’s strategy in order to create operational sustainability, products&services deve l opmen t and con t i nuous innovation. This will add value to the Company and leads to maximum benef it of all stakeholders. Gearing toward sustainability development, CS LOXINFO has been granted with Thailand Sustainability Investment 2017 Awards as a listed company on SET that exhibits the sustainability

development. CS LOXINFO is one of sixty - f ive companies which passed the assessment criteria conforming to Global Reporting Initiatives (GRIs). In 2017, the Stock Exchange of Thailand (SET) continues to underline its commitment to develop Thai listed f irms’ quality towards sustainable growth by announcing Thailand Sustainability Investment (THSI) 2017 list, showcasing Thai listed companies with outstanding performance on Environmental, Social and Governance (ESG) aspects. This will be an alternative view for investors who value the idea of sustainability investment to use ESG as the investment factor together with the f inancial performances analysis for the long term sustainable return.

CAC is short for Col lect ive Action Coalition against corruption which is the initiative supported by the Government and the Off ice of National Anti - Corruption Commission (NACC) since 2010. The project was initiated through the cooperation o f Tha i Ins t i tu te o f D i rec to rs Association (IOD), Thai Chamber of Commerce (TCC), Joint Foreign Chambers of Commerce (JFCCT), Listed Companies Association, Thai Bankers’ Association, Federation of the Thai Capital Market Organizations, Federation of Thai Industries and Tourism Council of Thailand. These eight associations have assigned IOD as their secretariat. The CAC project is also supported by the Center for International Private Enterprise (CIPE) in the United States of America.

08

The platinum partner of the year 2017 award was granted from Fortinet International Inc. (Thailand), an IT equipment manufacturer. In 2016, CS LOXINFO has achieved the highest purchase orders for Firewall category under Fortinet brand.

Highest Growth Award was granted from SYNNEX, a distributor of computer software, information s y s t e m a n d c o m m u n i c a t i o n equipment, for the highest purchase orders of ICT equipment relating to Network Product such as Switch, Router, Access point and Cable.

Office of the Non - Formal and Informal Education of Huai kwang district has granted a certification to CS LOXINFO as the recognition of educational support at Pracharat Bamphen meeting room, Huai kwang District Off ice.

The award was granted from VST ECS to the business partner achieving the highest purchase orders throughout the year 2016. VST ECS, an IT products importer and distributor, is one of our business partners.

Besides good corporate governance, Company has been focusing on services by providing high quality internet services to meet customer’s requirements. Also, we offer comprehensive array of ICT services including internet, computer and communication, by giving the f irst priority to the services quality rather than the price competition. The effective marketing strategy is the key of services. We focus on having diverse business partnerships and forming good and open - minded relationships with both domestic and foreign business partners whether it be in - country or overseas service providers, or world - class ICT product owners. We do not adhere to a single technology or a service provider as we essentially take into account our customers’ needs and maximize eff iciency of their utilization. Last year, CS LOXINFO has been granted with several awards from our business partners as a recognition of our services quality delivered to customers, for example:

BEST DEALER AWARD 2016

PLATINUM PARTNEROF THE YEAR 2017

HIGHEST GROWTH AWARD FY2016-NETWORK PRODUCT CS LOXINFO RECEIVED

CERTIFICATION FROM OFFICE OF THE NON FORMAL AND INFORMAL EDUCATION

09

BUSINESS OVERVIEW

CS LOXINFO PUBLIC COMPANY LIMITED (CSL)

Company has always operated businesses by focusing on customer needs and requ i rements . Our operations are performed to ensure that the customer expectations are met in the Digital Economy era or Thailand 4.0. Thus, we have set up strategies to provide 3C services: “Connect”, “Continue” and “Create” by developing an Internet network, a computer center, various ICT Solutions, as well as a development team to ensure that we follow the international standards (ISO).

1. CONNECT1.1 Internet for Corporate Customers

As we are all aware of, the use of the Internet is necessary and is becoming more and more important. Almost everything in our daily life is connected through Internet. Company is dedicated to developing and providing high - quality Internet services for corporate clients, which are accountable for greater than 50% of company income. Currently, there are more than 5,000 customers or more than 3,000 companies. We focus on services quality, technical services for both before and after sales, as well as related systems such as email, security system, etc. for them.

Over the past year, Company has signif icant developments as follows: Company has expanded its Internet

access point to Malaysia from the connection point in Singapore. This has enhanced eff iciency in Google and Microsoft usages;

Company has joined global social media providers and data providers such as Facebook and Netflix;

Company has developed and extended local data storage (Cache) through its network, giving better eff iciency in customer usages;

Company has supported Bangkok Neutra l In ternet Exchange (BKNIX) to develop local Internet access points at company’s data center. The BKNIX has increased options and improved for the better local internet access and usage in the long run.

Company has cooperated with Singaporean partners to provide cloud connectivity services such as AWS, Microsoft, IBM, etc. The services are ideal for enterprise customers who are using foreign cloud such as f inancial institutions, factories, etc.

Company has partnered with global security solution provider launching the f irst full - service cloud f irewall (Palo Alto Cloud F irewall) in the country. This includes the storage of computer traff ic which helps users saving money and time in equipment investment and maintenance.

1.2 High -Speed Internet for Condominium Residents

Company is proud to offer high quality services at low cost by using the same principle as that of the low cost airlines operate. The principles have key features as follows:

Economical price because it is not sold with extra services that customers do not want. Unlike the case of the requirement for the house on land, there is no cost for wiring in each of the rooms

High quality services because of that customers l iv ing in condominiums are often using Internet after working hours which is different time from that of corporate customers. Thus, company has more bandwidth to provide services with greater eff iciency

Coverage of more than 400 condominiums in Bangkok or more than 200,000 units; this brings total number of users to over 100% or more than 20,000 users.In addi t ion , Company has

expanded the services into serviced apartments and small hotels. We expect the continual growth from this section and this will be a source of a main income for our Company.

CSLOUR BUSINESS, PRODUCTS AND CUSTOMERS

10

2. CONTINUE2.1 Data Center

Most companies in Thailand have started to gradually migrate their servers to data centers. This is to support the growth of online trading and services. Also there is a need to back up systems in case there is an occurrence of a problem in the main system. Company’s operations are relying on IT systems and should be run without interruption. The data center must have a backup power system and a cooling system that meets standards for a data center in terms of the on - going eff icient operations.

With more than 300 customers, the revenue from the data center is growing progressively. Data Center uses more than 550 racks, as well as more than 10,000 server devices. Customers choose our services because our data center has a high security and is located in Bangkok. Our main growing customers are in the E - commerce sector, Logistics, Financial Institutions and System Integrators.

Over the past year, Company has signif icant developments as follows:

We have expanded the service area on the 4th floor of “THE CLOUD Data Center” Building A to accommodate 150 more rack

We have built another data center “THE CLOUD Data Center” Building B, targeted to complete in 2017, which will accommodate another 350 racks

We have increased the national Internet bandwidth to 500 Gbps in order to support the drastic growth

We has been certif ied by ISO 22301 (Business Continuity Management System), in addition to ISO 27001 (Information Security Management System), ISO 20000 (Service Management Sys tem) and ISO 9001 (Quality Management System)

2.2 Cloud ServicesCloud services, especially virtual

servers have been supremely growing in Thailand. Currently, Company has over 200 customers or more than 400 servers provided. Customers do not need to invest in buying servers and the cloud system is still in a working environment that is consistent with international standards.

Over the past year, Company has signif icant developments as follows: Company has partnered with an

overseas company launching DR as a Service and Backup as a Service which allow customers to continuously and promptly working when computer system problems occur

Company has been certif ied by ISO 22301 (Business Continuity Management System), in addition to ISO 27001 (Information Security Management System), ISO 20000 (Service Management System) and ISO 9001 (Quality Management System)

Company has been partnered with global security solution providers launching the f irst full - service cloud f irewall (Palo Alto Cloud Firewall) in the country which is suitable to our customers who have several business branches.

11

FORTINET PLATINUM PARTNER OF THE YEAR

3. CREATE3.1 ICT Solution

Nowadays our customers using the internet services have a need for greater integrated ICT solutions to achieve the most appropriate and cost - effective ICT systems. In addition, in the era of IT 4.0, IT will help organizations developing digital products and services more efficiently. The right partners are required for helping to design and maintain the IT system.

Company has led our skill and expertise in ICT management to the next level by offering ICT solutions to enterprise customers who use our existing Internet service. About 25% of the company’s revenue comes from the rollout of these ICT solutions.Popular ICT Solutions over the past yearServer Consolidation This reduces the number of servers in organization which is economical and

easy for maintenance It can be improved for Private Cloud systems The major partners are Dell, HP, Microsoft and VMWareWiFi System for Hotels, Offices and Warehouses It is easy for maintenance It starts a sensor connection for Smart Logistic The major partners include Aruba, Cisco and RuckusSmart CCTV System It comprises a integrated camera model, software and fiber network Besides security, it can be used for monitoring operations The major partners are Axis and MilestoneInformation Security System It sets the system that fits the needs of customers It provides full service including Internet The major partners are Fortigate and Palo Alto.Microsoft Office 365 Company is a distributor and provides internet services as well. It is a growing trend and replaces the license purchasing scheme

IN THE RECENT YEAR, WE, CS LOXINFO, HAVE BEEN GRANTED, FROM OUR BUSINESS PARTNERS, A NUMBER OF AWARDS THAT GUARANTEE OUR QUALITY OF SERVICES DELIVERED TO OUR CUSTOMERS

BEST DEALER AWARDS

HIGHEST GROWTH AWARD PLATINUM PARTNER

VFORUM 2017: SOCIAL MEDIA SPONSOR CONTESTTHE MOST POPULAR AWARDTHE MOST ACTIVE AWARD

12

EXAMPLES OF INNOVATION:1. For our high speed internet services for condominiums

which have a high growth and potential, before that Company had “learned from mistakes” happened in single house and townhouse projects. Those projects had much higher costs due to longer wiring connections. We did not give up and started trials by providing services for 9 condominiums, before “leveraged from right actions” expanding to more than 400 condominiums as of today.

2. Company had “learned from mistakes” for our internet solutions in hotel industry. Although we had experiences in providing solutions for big hotels, it was not suitable for medium - sized hotels. We had to control the cost by installing broadcasting devices with the longer distance which left some points in the room with poor internet signal. Company then “leveraged from right actions” by bringing internet solutions for condominiums to use in medium - sized hotels. The costs are lower and we able to install devices in all rooms which consequently providing good internet signal throughout.

INNOVATION OVERVIEWCS LOXINFO cannot take advantages of benefiting from the principle of economy of scale due to our smaller network

unlike other big companies in telecommunications industry. Thus, we strongly believe innovation is the sustainable key success factor in digital economy where technologies will disrupt everything else.

From the leading internet provider, Company has evolved into a leading ICT provider in the country by focusing on customer requirements and creating innovation under “3C” concept.

Company believes that innovations play a huge role in every organization in the country, regardless the value of innovation investment.

We encourage executives and employees of all levels to freely do something new without fear of making mistakes.

They can start from field practicing with small scale and low investment, but showing fast result. The mistakes will not cause high impact and everyone can “learn from mistakes and leverage from right actions.”

CONNECTInternet Service, as well as

innovation in network management, security system and connectivity solutions. This will help organization to advance into the Internet of Things and Big Data.

CONTINUEComputer Information Center,

Cloud Computing and Business Continuity Management (BCM). Wi th these, o rgan iza t ion can continue using server systems, external & internal network without interruption.

CREATEDeveloping solutions together

with high potential customers or business partners as Best Practice; subsequently, adopting the same solutions to similar profile customers, especially in the same industry such as online software for hotel, internet service for hotel.

LEARN FROM MISTAKES

Mistakes are learning opportunities, not the punishment, but should not cause high impact.

LEVERAGE FROM RIGHT ACTIONS

Leveraging right actions to gain maximum benefits.

3. Cloud system has recently gained popularity among local organizations. Company had “learned from mistakes” from our Public Cloud solutions which were the customer’s initial needs. The costs of thereof were reasonable, but unable to fulfill customer’s specific need. While Company has a skillful engineer team specializing in Private Cloud capable of meeting specific need but costly, Company then “leveraged from right actions” by providing Hybrid Cloud services using the perfect mix between Public and Private Cloud solutions.

13

CUSTOMER SATISFACTION INDEX Company has set customer satisfaction index such as reliability of system and network, response time by customer

service call center, installation requirements to meet the target, efficiency to solve problems and to perform as per customer’s requests and indicator for operational accuracy and risk controls (CSA) etc.

Company has continuously improved customer satisfaction by receiving information from external parties Such information will be used for comparing with that of competitors and improving our ongoing services on a quarterly basis.

PRACTICES FOR CUSTOMER SATISFACTION QMR - Quality Management Representatives review customer satisfaction survey on a quarterly basis and provide suggestions

on how to improve service quality, as well as how to resolve customer complaints. Customer Complaints Handling - Company has set customer complaints procedure which is one of Quality Procedures (QP)

of ISO 9001:2000. This is to resolve customer complaints through various channels. The complaints solutions are solutions for inconvenience services, services procedure, services quality and services staff.

4. For Cloud Firewall services, Company had “learned from mistakes” by providing monthly Firewall services which are economical, but offering limited functions. While Company is specialized in Firewall equipment and Cloud system, Company then “leveraged from right actions” by providing Cloud Firewall services which enable customers to use comple te func t ions such as offering Firewall equipment as an improvement from our Cloud system.

14

SET ABBREVIATION CSL

REGISTRATION NO. 0107546000377

YEAR OF ESTABLISHMENT 1994

DATE OF REGISTRATION IN THE SET April 8, 2004

BUSINESSProviding internet, computer, and communication services that respond to corporate customers’ needs

HEAD OFFICE 414 Phaholyothin Road, Samsennai, Phayathai, Bangkok 10400

BRANCH OFFICE90 CW Tower A, 17th- 20th Floor, Ratchadapisek Road, Huai Khwang, Huai Khwang, Bangkok, 10310

HOMEPAGE www.csloxinfo.com

TEL. (66) 2263 8000

FAX. (66) 2263 8132

REGISTERED CAPITAL 594,514,769 shares

PAID-UP CAPITAL 148,628,692.25 Baht

PAR VALUE 0.25 Baht

INDUSTRY Technology

BUSINESS CATEGORY Telecommunication and communication technology

FOREIGN LIMIT 49% of the paid - up capital

COMPANY NAME CS LoxInfo Public Company Limited

DATE OF REGISTRATION ON THE SET 8 April 2004

REGISTERED CAPITAL 148,628,692 Baht

PAID UP CAPITAL 148,628,692 Baht

HEAD OFFICE 414 Phaholyothin Road, Samsennai, Phayathai, Bangkok 10400

BRANCH OFFICE90 CW Tower A, 17th- 20th Floor, Ratchadapisek Road, Huai Khwang, Huai Khwang, Bangkok, 10310

GENERAL INFORMATION

NUMBER OF SUBSCRIBERS 2015 2016 2017

Leased Line: sub 5,740 5,789 5,781

Data Center (DC): rack 502 533 561

High - Speed Internet for Condominiums: sub 4,527 10,620 21,250

CORPORATE CLIENT SUBSCRIBERS FOR THREE CONSECUTIVE YEARS

15

MATERIALITY ISSUES IN BUSINESS

EVALUATIONCompany will evaluate and verify stakeholders’ participation by identifying varied indicators for constant improvements.

The Company has assessed business materiality by gathering various significant issues which are in the interest of the organization and of the stakeholders. This has been used for strategic communication across organization and stakeholders, as well as used for determining organization direction. Company has implemented procedures to address the key material issues for business as follows:

Step 1: Collect various information from both internal and external in order to understand all stakeholders’ points of views and opinions such as minutes of the executive meeting, minutes of the QMR board meeting, minutes of shareholders’ meeting, customer satisfaction survey, staff engagement survey and information from fieldworks in which CS LOXINFO has organized Corporate Social Responsibility activities etc.

Step 2: Identify sustainability issues by using Company’s risk management framework and the impact on the company and all stakeholders.

Step 3: Survey and collect stakeholders’ opinions on materiality issues in business by conducting surveys, interviews or verification with various data sources, then analyzing and prioritizing the materiality. After that, the Materiality Matrix will be prepared.

Step 4: Review Material i ty Matr ix by Sustainable Development (SD) Committee.

Step 5: Identify goals or timelines to achieve as per business plans / strategies or develop products that respond to the material issues.

16

RESPONDING GUIDELINES TO MATERIALITY ISSUES IN BUSINESS

KEY ISSUES ACTION PLANS PERFORMANCE IN YEAR 2016

LONG TERM GOALS

TARGET YEAR

Governance • CG Policy• Communication of CG Policy through

all channels• Reviewing CG Policy

CG Excellence Score Continual operations under good corporate governance

2020

Anti -Corruption • Declaration of intent against corruption with CAC

• Sending business partners encouragement letters for doing business with ethics

Allied with CAC Invitation of business partner to become alliance in anti -corruption

2020

Business Performance

• Driving new growth such as providing h igh speed in ternet serv ice for condominium residents in Bangkok

• Developing existing products and services, as well as initiating new business

• Revenue of 2,823 Million Thai Baht

• Profit of 325 Million Thai Baht

• Earnings per share of 0.55 Thai Baht

Providing sustainable and reasonable remuneration to stockholders

2020

Customer Satisfaction

• Providing excellent services• Evaluating and improving customer

satisfaction• Maintaining the stability of network and

system

Customer satisfaction rate is 86.6%

Wider and variety of customer base

2020

Business Innovation

• On - going development of innovations• Encourag ing employee fo r new

innovation ideas• Partnering with alliances for innovation

development

L a u n c h e d n e w S a a S products and services such as MATRIX HRM, MATRIX ERP, Hotel - in - One

Development of new products and services for the constant growth of revenue

2020

CORPORATE GOVERNANCE AND SUSTAINABILITY DEVELOPMENT MANAGEMENT

17

TASK FORCE AND TEAMSDW/ISO/CSA/ENV/SAFETY/ENEGRY

CEO & MANAGEMENT COMMITTEESD | QMR | RISK | OPERATION

SUB-COMMITTEES

BOARD

REPO

RT

POLICIES

GUIDELINE ON ORGANIZATIONAL SUSTAINABILITY

Good Corporate Governance Policy Anti - Corruption Policy Fraud Complaints Policy Corporate Sustainability Development Policy Environmental Management Policy Sustainable Partner Practices Human Rights Policy Other Policies

SUSTAINABILITY DEVELOPMENT POLICY

Company’s governance structure comprises Board of Directors who are the top executives of the organization. Board of Directors are shareholders’ representative, consisting of nine qualified and experienced professions from different fields which are telecommunications, legal, accounting, and business administration. Four Board members are representatives of the two major shareholders, one of which is a representative of CAT Telecom Public Company Limited. A Shareholder and the other of which is a non - executive committee member. Company has three independent directors, accounting for thirty - three point three three percent of the total number of directors.

Board of directors’ main responsibility is to ensure Company operations are complying with legal rules and regulations and corporate governance policies. Board of directors need to make sure that directors and executives follow good corporate governance which are the conformation of legal rules and regulations and company’s policies which create transparency and accountability.

To maintain good governance and sustainability development, as well as encouraging employees to participate in company’s activities and operational plans, Company has appointed a Sustainability Development Working Team (SDW), reporting directly to the Sustainability Development Committee, to drive actions as per policies.

Moreover, in 2017, Company has appointed the Environment Working Team (ENW) to research and evaluate the impact of company’s operations toward environment and subsequently come up with solutions to reduce such impact. The solutions are as follows:

For greater efficiency in sustainability management, the Board of Directors has appointed a Sustainability Development Committee who consists of operations management representatives from different functions. Sustainability Development Committee directly reports to the Board of Directors and takes full responsibility in setting company’s policies and frameworks which are conforming with Company goals. The Committee also supports, monitors, follows up and evaluates business operations to completely and continuously cover all aspects which are economy, environment, society and stakeholders. The sustainability development policy is as follows:

1. To comply with the international principle of sustainable development, including the laws and regulations applicable thereto.

2. To maintain social, economic and environmental balance, taking into account all the interested parties.

3. To instill within trading partners and customers the awareness of sustainability management policy.

4. To encourage continuous innovational and technological development for sustainable business, social and environmental benefits.

5. To uphold the global community good citizen principle and apply IT business to the life quality enhancement leading to social sustainability.

6. To disclose management policies and procedures and performance in a transparent manner, and set good examples for development of behavior leading to business operational sustainability culture.

18

GUIDELINES ON CULTURE AND SUSTAINABILITY TRANSFER

IQA

BOARD

• IDENTIFY

• FILTER

• MONITOR

• PREVENTIVE

• MITIGATE ETC.

CEO

QMR 50 COMMITTEE RISK OPERATION

COMMITTEEMANAGEMENT

CSASDW

ENV ENERGY

SAFETY

WELFARE

LEADING TO ACTION

The policy is driven by the Board of Directors, chaired by the CEO. The department heads are working groups.

Various working groups and staff are involved in the work implementation such as- Sustainable Development Committee (SDC)- Quality Management Representative (QMR)- Occupational Health, Safety and Environmental

Committee (SAFETY)- Sustainability Working Group (SDW)- Environmental Working Group (ENV)- Welfare Committee (WELFARE)- Control Self - Assessment Working Group (Control

Self - Assessment) Declaration of intent against corruption and involve

business partners to become anti - corruption partners. Cont inuous improvement through innovat ion

development projects such as High - Speed Internet for Condominiums.

PRACTICAL APPROACH

On behalf of the Board of Directors, the Sustainability Development Committee has been operating under the sustainability management frameworks covering all aspects which are economy, environment and society as follows:

SUSTAINABILITY STRATEGY OBJECTIVE

19

OUR STAKEHOLDERS

OPINION FROM STAKEHOLDERS’ REPRESENTATIVEThe Group envisions the value and importance of employees. It believes that quality employees are a crucial factor

that drives the organization toward the growth and sustainable success. The employees are also a factor indicating the capability of the business’s competitiveness. Therefore, the Company strives to recruit talented and good people and creates knowledgeable, capable and moral employees loving their work and corporation at all levels of their job responsibility. The Company also provides opportunities and new challenges to stimulate them to utilize their potentials in them at full capacity and is prompt to deliver and cultivate the professional principle that adheres to the organization’s value for progress along with the Company’s growth. The Group aims for fairly taking care of its employees.

Company has prioritized stakeholders by their influence and their dependence on our businesses: Influential stakeholders are those that affect Company’s strategic goals. Dependent stakeholders are those who are either positively or negatively affected from Company’s operations and

activities.

COMPANY’S STAKEHOLDERSSTAKEHOLDER CLASSIFICATION High influential and high dependent stakeholders should

be managed with the utmost care. The needs and expectations thereof must be met and closely followed up.

High influential and low dependent stakeholders should be well informed for continuous satisfaction.

Low influential and high dependent stakeholders should be provided with the needs and expectations thereof appropriately.

Low influential and low dependent stakeholders should be monitored.

STAKEHOLDERS ENGAGEMENTCompany has built relationships and engaged with

stakeholders through several ways, depending on relationship natures. We have set appropriate guidelines for each stakeholder’s needs, their communication ability and their expectations. The channels of stakeholder’s engagement include: Documents, publications and Annual Reports Press releases Company website and related websites Industry and organization members Partners Discussion, counseling and surveys Participation and trade representations Communication through social media

20

The Company proactively manages risks that affect the organization. The analysis report to assess the risk effect level according to the international standards is available to ensure that the Company carries out the business with an appropriate and acceptable level of risks. The risk management is set up as a key element to conduct the strategic planning and the efficient management. The interrelation of the Company’s planning and its annual budgeting must also be available along with the clear risk management framework to assist the Board of Directors, in a timely manner, in being aware of the signals, information and news that would negatively affect the Company’s business.

The Company has the risk management committee presided by the CEO and senior management executives from each entity as directors. The risk management committee shall arrange the meeting at least 4 meetings are held annually. At each meeting, the committee will audit and

evaluate the risks in current situations and in many aspects i.e. strategic risk, operational risk, financial risk, reputational risk, social and environmental risk, corruption and bribery risk and legal risk. Then the risk management will be responsible for alleviating potential impacts and selecting measures that suitably respond to such risks as evaluated by the entity exposed to the risks. Suggestions for relevant improvements are quarterly provided as well in order to ensure the continuous risk management, the efficiency of impact avoidance and alleviation, and the compliance with the law relating to the business, for the stable and sustainable growth of the business. The risk management must be performed with accuracy, transparency, morality and taking stakeholders into account as a key to handle potentially emerging risks in the future. The Company conducts the analysis of the emerging risks that could affect the Company from information of the two sources including the World Economic Forum and the OECD.

OUR VALUE CHAIN

PRIORITIZATION OF BUSINESS PARTNERSThe Company selects business partners who are ready for product

distribution and service provision to handle and receive products and services the Company want in a timely manner. The purchasing department chooses potential business partners having appropriate and credible resources of products and the partners must exhibit highly responsible and punctual characters. In doing this, the purchasing department must compare the prices and the quality of products delivered from many business partners by collaborating with purchasers (the Company’s internal entities) to help inspect the product quality before the receipt thereof. The timeframe must be clearly set up for the product delivery / service provision to avoid adverse effects on the work of or damage to customers. The product quantity that must be adequately prepared by the business partners in the stock inventory to meet customers’ demand must be taken into consideration. When more orders are placed, the products and services must be timely delivered because orders in high volume can reduce the costs and bring the best interest to the Company. In addition, the purchasing department must assess each individual business partner who purchases products / services in order to evaluate the products and product quality on a continuous basis.

RISK MANAGEMENT

21

To cope with the emerging risks that are the result of Company’s analysis based on World Economic Forum and OECD and that would have impacts on Company, measures to manage such risks are determined by taking into account the situations that could have impacts on the Company’s businesses e.g. inter / intra economy, demographic change, technology and climate change as shown in the following:

RISK MANAGEMENT PROCESS

22

EMERGING ISSUE EXAMPLE IMPACT ACTION PLANS

1. Inter / Intra Economy Cyberspace Internet and Cloud Computing have made multinational corporation such as Microsoft, Amazon, Google gain competitive advantage in terms of capital and technology.

• Develop products and services that meet customer requirement

• Form the alliance with multinational corporation

2. Demographic Change Elderly Society According to the population estimation data of Thailand from 2010 to 2040, the increasing population rate is reducing. This will cause the demographic change. In year 2030, there will be seniors, older than 60 years old, around 17 million people which is higher than one fourth of the total population. This will change the demand and the labour aspects.

• Develop products and services which meet social condition

• Improve technology in production and services. This will reduce human labour and increase efficiency

• Build employee engagement or increase years of service

3. Technology Fintech, IoT, AI (Artificial Intelligence)

• Some business might become bankruptcy

• High competition

• Look out for new upcoming technology• Research and develop new technology

and innovation to prepare for the change and gain competitive advantage

4. Climate Changes Bird flu, natural disaster such as storms, flooding etc.

• Business interruption might happen due to the change that might cause recession and directly affect our business or suppliers

• Lack of IT products and higher prices due to the shortage of materials or the decreasing in production capacity

• Beware of the tendency or situation that might happen

• Have the contingency plan for natural disasters and continuously review the plan

Reference:http://reports.weforum.org/global-risks-2017/ global-risks-landscape-2017/#trends

Reference:https://www.oecd.org/futures/globalprospects/ 37944611.pdf

23

The Board of Directors realizes that, to run the business, the Company must have a relationship with stakeholders and it is its responsibility to take care of each group of stakeholders to effectively develop their relationship. Therefore, the Company categorizes related stakeholders and prioritizes them in order to determine the strategy to appropriately meet their demands.

Company has continually improved its goals and performance indicators over the past 10 years by reducing its financial ratios from 100% to 50% and adding 50% to other indicators. This helps to enhance sustainable development of the company.

CS LOXINFO gives priority to the anti - corruption by being a member and a certified company of the Private Sector Collective Coalition Against Corruption Project since 2014. In 2017, the Company passed the assessment to renew its membership certification and received the certificate on 21 November 2017.

ANTI-CORRUPTION

CAC RECERTIFICATION

GOALS AND PERFORMANCE INDICATORS

24

PROMOTION AND DEVELOPMENT OF THE ANTI-CORRUPTION SYSTEM

Signed the Declaration of Intent to join “The Private Sector Collective Coalition Against Corruption” (Private Sector Collective Coalition against Corruption; CAC) to express the stance against all types of corruption.

Conducted and announced the official implementation of the anti - bribery and anti - corruption policy. Developed and installed the whistle blowing system on the Company’s intranet system, and announced the complaint channel for third party on the Company’s website.

Sent letters and invitations to key business partners to company with the ethics and the Company’s anti -bribery and anti - corruption pol icy, and jo ined the Private Sector Collective Coalition Against Corruption membership.

Set up the anti - bribery and anti - corruption issue and the complaint filling and whistle blowing system channel and corruption as an issue for the new employee orientation.

Set up the training curriculum on the anti - bribery and anti - corruption for the management executive and employees in supervising level.

Certified as a member of the Private Sector Collective Coalition Against Corruption.

Revised and improved the anti - bribery and anti -corruption policy where the rules, regulations and practice are clearly set up to prevent bribery offer and corruption. Installed the whistle blowing system in the Company’s website to facilitate a third party to file a hint and complaint on the corruption.

Annouced abstinence New Year Gifts and Informed all business partners through letters

Requested business partners to sign the acknowledgement and reply in the letter and invitation for compliance with the ethics and the Company’s anti -bribery and anti -corruption policy and joined the membership of the Private Sector Collective Coalition Against Corruption.

Conducted the test on the unders tanding on the business ethics and corruption. In 2017, a total of 155 employees, equal to 27% of all employees took the test and the test result level was at excellent level.

The Company identified and evaluated the corruption risk divided into 6 issues each of which the internal control has been adequately and appropriately set up.

The Company passed the assessment to renew the membership of the Private Sector Collective Coalition Against Corruption.

25

The Company organizes a channel to receive a complaint or hint on an offence and corruption through the Whistle Blowing system both in the intranet system and on the Company’s website as well as other channels in an appropriate manner. The complainer will receive protection in accordance with the policy on receiving complaint and hint about committing an offence and corruption. In 2017, the Company has received 2 cases of complaint and clue about committing an offence and corruption of employees. The investigation has been conducted in accordance with the Company’s policy on investigation into complaint and clue on committing an offence and corruption. Disciplinary sanction according to the Company’s rules is taken under consideration along with a report that is prepared for the investigation committee and the management committee.

NEW INNOVATIONBUSINESS INNOVATION: CLOUD COMPUTING SERVICE

CS LoxInfo Public Company Limited has entered the 10th year of services with continuous development. With rapid changes in technology every year, company gives emphasis to constant improvements and progress in our services. Over the past year, there have been attacks from Malware spreading around the world. This has had impacts on businesses of the people who were attacked, causing loss of critical data, system disruption and consequently business disruption.

CS LOXINFO Cloud Computing Service has enhanced security for our customers by adding firewall that has anti - malware capabilities and can recognize new malwares in order to provide promptly protection services to users. In addition to security enhancement, we have planned to develop a backup system by using Backup as a Service to store 4 sets of data back up on a daily basis. CS LOXINFO realizes the importance of company is data and information. Disruption Caused by data loss should not happen. By backing up data, we can ensure data and system restoration can take place immediately during an unexpected situation.

Backup as a Service is designed to be stored in cloud area of THE CLOUD Data Center, a fully back - up site. Users can access information any time. If error occurs even to a single server, users can retrieve data from that particular server to replace the lost data. They do not need to retrieve data from all servers. This selected backup system is very convenient, fast and efficient, meeting maximum needs of users.

Cloud Computing Service has been developed continuously with CS LOXINFO adaptive technology. Company is ready to move into the ful l - fledged Cloud Computing era. Addit ional information of services can be found at www.csloxinfo.com/cloud or www.dccloud.csloxinfo.com

CAC SymbolCAC Seal

26

KEY FEATURES Easy to use and manageable by expert system

engineers. Bandwidth Management do not have to worry about

BW Quota and BW Policy. Providing safety with authentication, log storage

complying with Thailand’s Computer Related Crime Act.

BUSINESS INNOVATION: Wi-Fi HOTEL TECHNOLOGY TO SUPPORT HOSPITALITY INDUSTRY

The growth rate of hotel business is continuously rising, making Hospitality Industry a highly competitive business. CS LoxInfo Public Company Limited realizes the importance of developing innovation into new technologies. This development will increase capacity and create competitive advantages by adapting Wi - Fi Hotel technology to use in hotel business management.

Company gives emphasis to research and develop in order to deliver quality products and services standards, as well as to maximize benefits for customer businesses. Our marketing department has surveyed the in - depth needs of customers, enabling us to deliver satisfied goods and services. For equipment and tools used in services and contractors, they have been selected by our certified engineer team. Equipment must meet international standards and contractors who work with the company must have good records of performance.

Captive Portal Support, adjustable as per Hotel Logo. Easy to login and providing multilayer authorization

system such as Front, Manager Reporting Dashboard to manage quality of operations and

services to hotel guests.

SIMPLICITY–CONTROLCurrently, Wi - Fi Hotel is an important tool to help creating competitive advantages. By providing continuous coverage,

the Wi - Fi services will set our company apart from others and gain customer satisfaction in services. Using Wi - Fi Marketing also helps to capture marketing data which will be used for analysis, building promotion plan or marketing activities that will meet the target group. This ultimately leads to the increase in revenue and sales and recognizing Brand Royalty.

NO ORIGINAL Wi-Fi CS LOXINFO Wi-Fi HOTEL

1 High investment. High cost for equipment and system Zero investment, flexible.

2 Do not cover under Thailand’s Computer Crime Act. Cover under Thailand’s Computer Crime Act.

3 No back up devices. It will take time to fix it. There are spare equipment which are fixable by ourselves.

4 Inadequate signal strength such as the bathroom area. Excellent signal strength for the whole room as there are more than one signal spot per room.

5 It is required to sing in every time you move to another area. It does not cover all areas of the hotel.

Single sing in, available and cover anywhere in the hotel with no interruption.

6 Do not need to buy additional captive portal which can be difficult to manage several Third Party, User: Room No. / PW: ID Card.

There is a convenient and user - friendly captive portal as per 5 - star hotel standard. Customer experience better star hotel User: Room No. / PW: Last Name.

7 - After - sales service is provided by expertise throughout the service life.

27

BUSINESS INNOVATION: HYPER-CONVERGED INFRASTRUCTURE

Hyper - Converged Infrastructure is the combination of Server, Storage and Storage Network. HCI’s prototype technology is Software Define Data Center and Software Define Storage.

SOFTWARE DEFINE DATA CENTER AND SOFTWARE DEFINE STORAGE

This is a concept of software development to manage storage through storage virtualization. Managing and preparing storage will no longer be attached to the hardware. Everything is done through Software Define Storage by Data Tearing and Policy Management. To explain in short, we bring Software to cover the Storage or Disk and manage through software without any restrictions on hardware brand anymore.

SDS, STORAGE VIRTUALIZATIONThe principle is to make Storage Virtualization to store

data as a pool storage and control data through Physical Storage Controller for the ability to use Physical Disk and Disk Array.

FEATURES OF SOFTWARE DEFINE STORAGE OF STORAGE SERVICE Dynamic Tiering is the management of data with

Query by using a software to prioritize data. This will reduce the burden of data access and optimize performance of data within the Storage (automatic optimize performance)

Caching is a temporary storage area in order to swiftly access data. This feature reduces the cost of using Flash storage (Do not have to buy a full system Flash).

Replication is to increase the number of choices of data protection. In principle, it should be Local Replication and Disaster Recovery (Replication outside of Data Center).

Quality of Service (QoS) is the prioritization of information in terms of storage service. This will allow to distinguish different types of works (such as Exchange, SQL, VDI) to be used effectively on storage.

Snapshots is a process of point - in - time to back up and recover data promptly in case of emergency.

Deduplication is to reduce the size of data that need to be stored in Logical which helps to reduce the amount of space required. Technology of Deduplication is varied by brand. The principle is to reduce blocks of information that must be written in the disk (Block Level)

Compression is to compress data into a smaller size. The difference there of from Deduplication is that Compression is performed at the File Level.

Cloning is a replication, for example, an automatic replication of a large number of virtual desktops, Market Group clustering (SDS Storage Virtualization vs. SDS Cluster File)

Using through Single Software Portal (Deploy, Configuration, Customize)

Gaining benefits of Virtualization Effective performance on price comparing to

Performance per IOPs Single SKU

OBJECT STORAGEObject Storage is a data storage system that manages

data in form of an object, rather than original file or block. It is using Metadata that constitutes the object to quickly search and find correct information. Object Storage is also developed to prevent data loss and leverage the ability to build Version Control and the independent data transfer between physical hardware or even create a cluster. All data is always backed up and available with built - in data protection. This will increase efficiency altogether.

On the other hand, by looking at data as an object, the data retrieval can be done as retrieving an object through API. The popular Object Storage retrieval is through REST S3 API on HTTP / HTTPS and OpenStack Swift API. This creates flexibility in implementations.

Highlights of Object StorageIt has an embedded data prevention loss system with

supports for Hashing, Self - Health checking & repair, DPL, Data Retention, Cluster and backup or extra protection in a variety of formats. Through the Object (File & Metadata) Management, this will reduce the need for a backup, making it easy to use in several ways. Also, it is freely supporting Unstructured Data storage, such as Log, File, Document, MS SharePoint, Email, Voice, and more. This is catching up with Big Data Analytics trends and flexible applications. It can increase the space, efficiency and stability of the system, making it worthwhile to use in the long run.

28

ECONOMIC ASPECTCurrently, Thailand is moving towards Digital Economy

“Thailand 4.0”. New economic structure called New Economy Model has applied “Sufficient Economy Philosophy” and is a transformation from an economy that focuses on labor, machinery and resources productivity, to the one that relies on knowledge and technology to boost country’s economic growth. The technology and innovation are the driving forces for the economy by increasing value of goods and services. When Company is entering Thailand 4.0, there are various technologies that have played significant role in this change. For example, a machine which is able to communicate through 3D Printing, transforming imagination into tangible objects. Robot will work with human as one normal colleague. In addition, Information Technology, “IT” will become an intermediary of effective communication between human and machines and among machines. This technology will completely change production model for greater production efficiency and fulfill diverse needs of consumers.

CS LOXINFO has responded to Digital Economy “Thailand 4.0” policy with comprehensive ICT services which are internet, computer and communication. There are various services that support “Thailand 4.0” such as Cloud Computing which is a service that leased processing systems or applications. Also. Infrastructure as a Service (Virtual Server and Cloud Storage) and Software as a Service (Online Business Software) are services /products provided to small and medium enterprises such as Hotel Management software, Customer Relationship Management software (CRM) Accounting software, Point

of Sale software (POS), Human Resource software (HRM) and Enterprise Resource Planning software (ERP) etc. This booming Digital Economy is the growth opportunity for our business.

In 2017, CS LOXINFO has used 3C Concept: Connect, Continue and Create to provide ICT Solution services. Connect is the connection of various systems together with the suitable technology such as Internet connection, branch office connectivity and office network connectivity. In general, this step is a computer network design. Continue means all procedures and workflows should be in a Continuity without interruption and interaction between processes. Final concept is Create this is to add value to business by using ICT to support business development in various areas. It helps to increase flexibility, lower operating costs, responding to customer needs better and faster and enabling for a quick adaptation to competitions in the market. Proper application of ICT technology is a tool for business solution. This will help to increase customer satisfaction and business, which we call “Startup” to continue to grow rapidly and become successful. In this era, an innovation is new and key success for an organization. Regardless how advance technology is in Digital Economy “Thailand 4.0”, CS LOXINFO business never forget about the sustainable development without side effects to nature and others. This commitment will reserve our nature and creatures, and allow them to grow and flourish for our future generations. This is also based on “Sufficient Economy Philosophy”.

DIMENSIONS OF SUSTAINABLE DEVELOPMENT

29

ENVIRONMENTAL ASPECTCompany gives emphasis to environmental governance

under various policies such as building eco - friendly, Green Computer Data Center which has automatic fire protection systems and automatic fire extinguishers system, as well as other equipment which meet international quality standard. It has the ability to save energy, whether it is a Raised Floor system installation, wall insulation and roof insulation to help reduce cooling system load. In addition, Company has a Power Usage Effectiveness (PUE) policy to ensure the use of energy in the data center are cost effective and efficient. Moreover, we have established Environmental Management Policy for sustainable development and have launched the “3P Campaign” to encourage staff to turn off water and switch off the light when they are not using them, as well as do not allow strangers to enter the premise without permission. We have also promoted “WE SAVE”, the resources conservation campaign to employees by encouraging staff to turn off water, switch off the light when they are not using them and use tissue paper only when you really need.

SOCIAL ASPECTCompany has been continuously arranged social

activities since 2005 covering surrounding & remote communities nationwide, such as SMART CLICK Project which is a learning activity for children and people in communities. We have been working with the public and private sectors under the concept of “Strong Thai Education, Strong Thailand.” Currently, SMART CLICK Project is delivering a wide range of activities to several communities such as a project, “Share and Learn Activity for Community Through” This project aims to develop education and community context in Lampang province. The project covers all target groups, from new born to senior people by “Focusing on People Development” in order to build a stronger, adaptable to change and self - reliant community. We have the tools that can speed up an access to information which we can use for analyzing, improving and making change to ourselves and communities. This will subsequently create safety and happiness to the community.

Moreover, we also have “We Do Good, We Can Do It, and We Did It” project which raises awareness among employees towards volunteer culture and being a giver to society and community. We had arranged lunch program “We’re Happy When Children’re Full” in Ban Thung Chaeng school, Chom Bueng district, Ratchaburi province. This project is to support students for proper food and nutritional adequacy which will keep them healthy and increase immunity system, and consequently increase mental strength and brain development.

In addition to over 10 years of good corporate governance through various committees under the policy framework setting by Board of Directors, the Board has set targets and indicators in several areas, not just only financial indicator. This is to ensure the business sustainability.

30

The Company believes our sustainable growth and success is derived from our employees. We foster constant employee-development to ensure everyone has knowledge and thorough expertise in their profession. Our employees are then happily working and providing the best service to customers. We encourage our staff to take care of their physical health and mental health. The Company provides recreational activities to strengthen relationship among employees, also arranges several internal activities and volunteer activities for helping and sharing with other people in the society. The Company take care our employees to ensure their good living opportunities by providing reasonable and competitive of compensation and welfare, that our employees can manage their personal life and work life balance perfectly.

RESPECT FOR HUMAN RIGHTSThe Company’s Human Resources Policy and Human

Rights Policy are fully conforming to the principles of Labour Protection and the United Nations Universal Declaration of Human Rights. We conduct business based on the principles of respect for human rights and the spirit of the Declaration on the Universal Declaration of Human Rights under the authority of the company and shall not involve in actions that are contrary to the human rights. The Company conducts business in accordance with

relevant Labour Protection Act, laws and regulations; and does not get involve in human rights abuses, forced labours and child labours.

Treat all stakeholders with honor, respect for human dignity, and privacy. The Company will communicate and make understanding to all stakeholders in the supply chain.

Implementing fair employment practices without discrimination consisting of recruitment, selection, employment, opportunity for development, job assignment and participation in activities and events.

The company takes care of compensation, benefits, welfare, occupational health and safety in accordance with related laws. The Company respects the rights of employees to join the association and bargain negotiation.

The company provides and supports employees to respect the human rights, freedoms, and equality of persons certified or protected by laws without discrimination on any ground such as race, color, sex, language, religion, politics, opinion, property, national origin or other status.

It is the responsibility of all employees to practice and follow this policy. Do not abuse or neglect when seeing acts that violate human rights of a person or work of the Company.

EQUALITY IN RECRUITMENT AND SELECTIONThe Company operates recruitment and hiring process

with equality and non - discrimination by focusing on candidates’ characteristics, qualifications and competencies which are required by job functions. The selection process is considered by selection committees. Pre - employment testing, evaluation tools and interview process are used in assessment to ensure we screen and select the right candidates who fit to the jobs and corporate culture and they have potential to develop in the future. There are 565 employees in the Company.

In 2017, the Company has recruited disability employees to work in Call Center function. Supervisor is a mentor to train the knowledge of the equipment, enhance operation skills of monitor and check on routers, and train for internet technical services. The company will continue to maximize their potentials by providing training so they can deliver job tasks at the same level as regular employees, which mean disabled employees can have better living, with good compensation and benefits equally to that of regular employees.

OUR EMPLOYEES

31

EMPLOYEE DETAILS UNIT 2015 2016 2017

TOTAL EMPLOYEES

Total Employees Persons 558 561 565

Employees’ Gender Ratio (Male : Female) Persons 316 : 242 308 : 253 307 : 258

EMPLOYEES’ AGE RATIO (MALE : FEMALE)

Above 50 Years Old % 42 : 58 40 : 60 41 : 59

30 - 50 Years Old % 53 : 47 54 : 46 54 : 46

Below 30 Years Old % 67 : 33 61 : 39 66 : 34

EMPLOYEES’ LEVEL RATIO (MALE : FEMALE)

Management Level % 86 : 14 86 : 14 62 : 38

Managers Level % 45 : 55 46 : 54 55 : 45

Skilled Level % 51 : 46 52 : 48 52 : 48

Operations Level % 60 : 40 57 : 43 56 : 44

NEW HIRE AND RESIGNED EMPLOYEES (MALE : FEMALE)

Number of New Hiring Persons 48 : 30 25 : 32 46 : 41

Number of Employees with disability Persons - - 3 : 3

Number or Voluntarily resigned employees Persons 29 : 59 33 : 21 43 : 32

Voluntarily resigned employees’ ratio % 8.4 9.15 9.9

EMPLOYEES WHO EXERCISE MATERNITY LEAVE

Number of employees exercising maternity leave Persons 5 5 5

Number of employees resume working after maternity leave % 100 100 100

LEGAL COMPLIANCE

Number of disputes over human rights abuses Cases 0 0 0

Number of labor disputes Cases 0 0 0

32

EMPLOYEE DEVELOPMENT AND ENCOURAGEMENTThe Company has emphasized on continual employees development by providing courses of knowledge and skills for

employees and enhancing the learning atmosphere by providing appropriate equipment and good workplace in order to increase work efficiency.

The development curriculum is diversified by types and levels of employees that enhance knowledge and improve skills of employees which arranged via in - house training, external training and field trip abroad.

LEVEL BASIC BUSINESS&MANAGEMENT PROFESSIONAL

NEW STAFF • Security Awareness Training

• Safety, Health and Environm

ent Training• Firefighting and Evacuation Training

• Business Orientation • On the Job Training• Technical&Operation Academy

OPERATION STAFF

TRAINING ROAD MAP

• English Language skills • Functional Workshops• IT Certificate Training

MIDDLE MANAGEMENT

• First Line Manager Program• Middle Line Manager Program• Safety Officer Supervisory Level• English Language Skills

• Training Road Map• Workshops• Overseas Field Trip

SENIOR MANAGEMENT AND EXECUTIVE

• Finance and Accounting for Non - Finance Executives

• TLCA Executive Development Program• Director Certification Program• INTOUCH Group Executives Orientation• Harvard Leadership Development Program• Safety Officer Management Level

• Overseas Field Trip• Group Networking• Knowledge Sharing

The Company has an annual internal training plan for developing knowledge and skill sets, and provide opportunity for employees to certify in Information Technology Certifications. In 2017, the Company has arranged more than 11,019 hours of training for employees.

GENDER PERSONS HOURS HOURS PER PERSONMale 307 8,037 26.18

Female 258 2,982 11.55Total 565 11,019 19.50

33

DETAILS PERMANENT EMPLOYEES

TEMPORARYEMPLOYEES

Annual Physical Check Up

Nursing Room by Physicians and Professional Nurses

Health Insurance

Additional Medical Expenses (such as cancer, miscarriage)

Life & Accident Insurance

Provident Fund, Retirement Savings

Social Security Fund, Compensation Fund

Saving and Cooperative Loan

Grants (Marriage, Funerals, Disasters, Children Scholarship)

Annual Uniform

Gift Expenses for Sick Employee, the Birth of Employee’s Child

Expenses of Business Trip, Overseas Travel Insurance

Long - Service Awards

The Company has accepted both regular interns and co - operative interns. Mentor employees had shared experiences, coached and mentored them through on the job training, on - site practices, client meetings and field trips for equipment or device check - up.

NUMBER UNIT2015 2016 2017

MALE FEMALE MALE FEMALE MALE FEMALE

Interns Students Persons 14 10 18 20 8 13

REMUNERATION POLICY FOR MANAGEMENT AND STAFFCompany has set remuneration policy which provides reasonable compensation and other benefits without gender or

workplace discrimination. We consider compensation based on 3P basis as follows:

ENCOURAGE WORK LIFE BALANCE AND RELATIONSHIP AT WORKThe Company promotes work - life balance as we believe employees are the most valuable resources in our organization.

We encourage our staff at all levels to maintain good physical and mental health by providing welfare and organizing several leisure activities.

PAY FOR POSITIONwhich is considered of duties and responsibilities

PAY FOR PERFORMANCEwhich is considered by success, performance achievement

PAY FOR PERSONwhich is based on their competency, skill and expertise

34

The Company encourages and provides Provident Fund for employees’ saving that they can choose voluntary contributions rate from 3% to 15% after passing probation period. The Company also contributes for employees according to their years of services, with maximum rate 7%. There are various investment plans for employees to choose their investment plan. It also provides an opportunity for retired person can still keep their retirement saving in the fund.

ACTIVITIES/EVENTS PERMANENT EMPLOYEES

TEMPORARY EMPLOYEES

New Year Party

Annual Outing

Team Building Activities

Sport Day, Sport Club Support

Healthy Activities Program

Community Volunteer Program

35

DETAILS 2015 2016 2017

Safety training for all levels of employees (Persons) 40 25 82

Firefighting and evacuation training (Persons) 259 324 119

Accident without lost time (Persons) 1 1 -

Accident with lost time (Persons) - - -

Injury sick leave (Days) - - -

IFR: Injury Frequency Rate 0.88 0.89 -

ISR: Injury Severity Rate - - -

SAFETY, OCCUPATIONAL HEALTHThe Company recognizes the importance of occupational health and safety. The Company set the Safety, Occupational Health

and Working Environment Policy and had been set up the Safety, Occupational Health Committee to follow up and promote safety activities at work place. Firefighting courses, Fire training and fire drill training programs are conducted every year to prepare employees for safety situations and for reduce accident and disease due to work and also for employees are safe in their work, good health, good mental health.

REMARK: IFR: Injury Frequency Rate = Number of injuries x 1,000,000

Number of employees x Number of worked hours in the year

ISR: Injury Severity Rate = Injury sick leave x 1,000,000

Number of employees x Number of worked hours in the year

36

ENERGY CONSUMPTIONCompany uses two types of energies: electrical energy and oil energy. For electrical energy, we are using it at

CW TOWER office and 2 Data Centers CW TOWER and THE CLOUD.

1. ELECTRICITY ENERGY CONSUMPTION AT THE CW TOWER OFFICE

2. ELECTRICITY CONSUMPTION AT THE DATA CENTERS 2.1 Electricity Consumption in the Data Center at CW TOWER

OUR ENVIRONMENT

3. OIL CONSUMPTION IN THE DATA CENTERS3.1 Oil Consumption in the Data Center at CW TOWER 3.2 Oil Consumption in the Data Center at

THE CLOUD

7,000,000

6,000,000

4,000,000

5,000,000

2,000,000

3,000,000

1,000,000

0

6,000

5,000

3,000

4,000

2,000

1,000

0

2009 2010 2011 2012 2013 2014 2015 2016 2017

2.2 Electricity Consumption in the Data Center at THE CLOUD

37

REDUCTION OF ENERGY CONSUMPTION

Company has been campaigning to save energy in the office by organizing “3 P” activities to encourage all employees to participate and strengthen their consciousness in energy saving. The evaluation will take place every three months and the office with the most saving electricity will be rewarded.

ปลดปล ัก๊เมือ่ไมใ่ช ้ ปิดสวติซเ์มือ่หยดุพกัทกุครัง้ ปิดประตอูยา่ใหค้นแปลกหนา้เขา้มากอ่นไดร้บัอนญุาต

1,000

3,000

5,000

7,000

Unit

Month

กราฟตัวชีว้ัดการใช้ปริมาณกระแสไฟฟ้าในแต่ละชัน้ ( ยนิูต/เดือน )ปี 2017

Fl.17th Fl.18th Fl.19th Fl.20th

คา่ไฟเฉลีย่/ช ัน้ 17 18 19 20 ไตรมาส 4/59 5,686 ยนูติ 5,533 ยนูติ 3,870 ยนูติ 3,857 ยนูติ ไตรมาส 1/60 5,663 ยนูติ 5,622 ยนูติ 3,872 ยนูติ 3,895 ยนูติ

ประหยดัพลงังาน -0.40% +1.61% +0.05% +0.99% ไตรมาส 1/60 5,663 ยนูติ 5,622 ยนูติ 3,872 ยนูติ 3,895 ยนูติ ไตรมาส 2/60 5,390 ยนูติ 5,469 ยนูติ 3,816 ยนูติ 3,647 ยนูติ

ประหยดัพลงังาน -4.82% -2.72% -1.45% -6.37% ไตรมาส 2/60 5,390 ยนูติ 5,469 ยนูติ 3,816 ยนูติ 3,647 ยนูติ ไตรมาส 3/60 5,570 ยนูติ 5,402 ยนูติ 3,883 ยนูติ 3,708 ยนูติ

ประหยดัพลงังาน +3.34% -1.23% +1.75% +1.67% ไตรมาส 3/60 5,570 ยนูติ 5,402 ยนูติ 3,883 ยนูติ 3,708 ยนูติ ไตรมาส 4/60 5,152 ยนูติ 4,719 ยนูติ 3,628 ยนูติ 3,364 ยนูติ

ประหยดัพลงังาน -8.11% -14.47% -7.03% -10.23%

คณะกรรมการความปลอดภยั อาชวีอนามยัและสภาพแวดลอ้มในการท างาน

กจิกรรม 3 ป. *เป้าหมายปี 2560 ลดลง 1%

ไตรมาส 1/60 ไตรมาส 2/60 ไตรมาส 3/60 ไตรมาส 4/60

In addition, in the data center at CW TOWER, Company has changed from using compact fluorescent to LED and in the data center at THE CLOUD, we switched to LED, instead of T5, on the 3rd floor and installed all LED on the 4th floor, as well as promoted the best temperature setting for air conditioning in the common zone.

REDUCTION IN ENERGY REQUIREMENTS OF PRODUCTS AND SERVICE Company has targeted for office energy saving by 1% and the result of 2017 consumption has achieved the target as

we have decreased energy consumption by 2.79%

Average electr ic ity /Floor

17 18 19 20

Quarter 4/59 5,686 Unit 5,533 Unit 3,870 Unit 3,857 Unit Quarter 1/60 5,663 Unit 5,622 Unit 3,872 Unit 3,895 Unit

Energy saving -0.40% +1.61% +0.05% +0.99% Quarter 1/60 5,663 Unit 5,622 Unit 3,872 Unit 3,895 Unit Quarter 2/60 5,390 Unit 5,469 Unit 3,816 Unit 3,647 Unit

Energy saving -4.82% -2.72% -1.45% -6.37% Quarter 2/60 5,390 Unit 5,469 Unit 3,816 Unit 3,647 Unit Quarter 3/60 5,570 Unit 5,402 Unit 3,883 Unit 3,708 Unit

Energy saving +3.34% -1.23% +1.75% +1.67% Quarter 3/60 5,570 Unit 5,402 Unit 3,883 Unit 3,708 Unit Quarter 4/60 5,152 Unit 4,719 Unit 3,628 Unit 3,364 Unit

Energy saving -8.11% -14.47% -7.03% -10.23%

38

For the Data Center, company has set the air conditioning system to suit with energy consumption in the Data Center to increase efficiency in both CW TOWER and THE CLOUD.

DIRECT GREENHOUSE (GHG) EMISSION

39

INDIRECT GREENHOUSE (GHG) EMISSION

ENVIRONMENTAL OPERATIONSCompany runs ICT business without direct impact on the

environment. However, Company considers environmental mitigation as a goal for sustainable development. We responsibly use natural resources and convince our business partners and customers for the importance of environmental conservation.

ENVIRONMENTAL GUIDELINES Company has appointed the environmental committee

from all functions in order to communicate and campaign about environmental policy and guidelines.

To reduce nonrenewable resource consumption, we have promoted “WE SAVE”, the resource conservation campaign to employees. Examples of campaigns are reducing the usage of paper by encouraging staff to use both sides of the paper, decreasing energy consumption by turning off computers, switching of lights and unplugging power supplies when employees are not using them, as well as minimizing water usage.

Company implements green procurement by encouraging business partners and alliances to follow supplier code of conduct and support sourcing and purchasing environmental friendly products.

Most of Company’s waste are non - polluting waste. We will sell electronic waste and paper to third parties for proper recycling.

Company has continuously incorporated over twenty IT systems to reduce paper usage to strive for an effective paper - using company.

We have developed services and various solutions for efficient energy saving such as Green Data Center and Cloud Computing. We have suggested customers to use energy saving services which increase efficiency and respond to company’s wealth and sustainability development.

40

CS LoxInfo Public Company Limited has been operating with the aim to adhere to good governance, ethical principles, as well as concern towards society and environment. We take an interest in internal and external stakeholders from shareholders including employees, customers, and surrounding & remote communities for sustainable business development.

Company gives emphasis to supports to the society and the surrounding & remote communities through activities under SMART CLICK Project. We also take into account the good relationship and promote sustainable developments for communities in terms of economy, society and environment aspects. We value the importance of education as per “Strong Thai Education, Strong Thailand” policy and “We Do Good, We Can Do It, and We Did It” project which raises awareness among employees towards volunteering culture and being a giver to society, environment and communities.

Through company’s activities, we try to create opportunity and equality for education, as well as constantly and sustainably strengthen business alliance networks. Company has fulfilled community needs by using our capabilities, knowhow, expertise in technology and innovation to support and elevate quality of life of surrounding & remote communities. People in the communities can effectively use what they have learned from it in their daily life.

OUR COMMUNITY

PROJECT ORIGINSAir Chief Marshal Prachin Chantong, Deputy Prime Minister has started this

Improving Quality of Life of Underprivileged School Students project to build basic facilities and establish an electronic education system, as well as improve learning atmosphere in schools. In Touch Holdings PLC. has started launching the project in Loei Province by bringing their expertise in communication technology for education to improve and develop three schools including: 1. Ban Wang Kok Dua school, Wang Sa Pung district 2. Ban Wang Lao Hua Fai school, Erawan district 3. Ban Suan Por school in Phu Luang district.

CS LOXINFO realizes the importance of education as per the company policy “Strong Thai Education, Strong Thailand” under Thailand 4.0 policy implemented by Thai government. Therefore, we have given “Innovative Learning Media under a concept: Play, Ploen, Learn and Fun” for children in the three schools mentioned earlier. For Ban Wang Kok Dua school, Wang Sa Pung district, we have set up the innovative learning media corner in their library. As for Ban Wang Lao Hua Fai school, Erawan district and Ban Suan Por school in Phu Luang district, we have given bookcases, books and educational CD’s to them.

“IMPROVING QUALITY OF LIFE OF UNDERPRIVILEGED SCHOOL STUDENTS, LOEI PROVINCE” PROJECT

OBJECTIVES For students, to learn new&up-

to - date skills For students, to gain additional

knowledge, and to encourage reading habits

For students, to learn animation, and audio and video editing

For students, to relax, improve and develop brain power

41

BUDGET

EVALUATION

NO. DESCRIPTION AMOUNT (BAHT)

1 Furniture in the library 20,000

2 IT devices 75,000

3 Innovative media 60,000

4 Miscellaneous 20,000

TOTAL AMOUNT 175,000

SUCCESS INDICATORS HOW TO EVALUATE EVALUATION INSTRUMENTS

Increased number of students visiting the library. Record the number of library visitors.

Comparing between the old and new records.

Longer period of time spent by the students visiting the library.

Record the number of library visitors.

Comparing between the old and new records.

Increased number of borrowed books in a weekly basis.

Observe the activity of book circulation.

Records of the book circulation.

The happiness of the students reading books at the innovative leaning media corner.

Observe the atmosphere in the library.

A report on the outcomes of the project.

EXPECTED RESULTS

Students are happy and enjoy learning. Students are able to use new innovative learning

media.

Students develop good reading habits. Students are able to learn and

experience more on technology.

PROJECT ORIGINSC S L O X I N F O r e c o g n i z e d

the importance of educational development according to Company policy “Strong Thai Education, Strong Thailand”. We had arranged lunch program in the school to support students for proper food and nutritional adequacy which will keep them healthy and increase immunity system, and consequently increase mental strength and brain development.

“WE ARE HAPPY WHEN YOU ARE FULL BY CS LOXINFO” PROJECT AT BAN THUNG CHAENG SCHOOL, CHOM BUENG DISTRICT, RATCHABURI PROVINCE.

GOALS To keep students up to date in technology and have

them learn and study as per Thailand 4.0 policy To support school to be a good model school To be a source of learning where everyone can research

and find information

TARGET GROUP Students in schools for the underprivileged Elementary school students, Grade 1 - 6 and junior high

school students, Grade 7 - 9

PROJECT TIMELINE October 2017

42

OBJECTIVES To support students for proper food and nutritional

adequacy, as well as good hygiene To support the school as a sustainable food provider To disseminate knowledge about nutrition and

agriculture to students, parents and communities, so that they are knowledgeable about quality food consumption, nutritional adequacy and agriculture

To be a model school which organizes health activities for students and communities to participate by true implementation of His Majesty King Bhumibol Adulyadej “Sufficient Economy Philosophy”

BUDGET

EVALUATION

NO. DESCRIPTION BUDGET (BAHT)

1 Meals / Transportation cost 64,500

2 Signs 6,000

3 Miscellaneous 5,000

4 CSR Activity (Raising Hens for Eggs project) 87,500

TOTAL AMOUNT 163,000

SUCCESS INDICATORS HOW TO EVALUATE EVALUATION INSTRUMENTS

% of the students are provided with lunch. Check the record of lunch arrangement.

Comparing the record of the current lunch arrangement and that of the previous one.

% of the students are healthy on par with the standards.

Check the health record of the students.

Comparing health records.

% of the students have knowledge on nutrition and can apply it on their daily life.

Check the students’ knowledge on nutrition and agriculture.

Questionnaires / Interviews A report on the outcomes of

the project - quizzes

EXPECTED RESULT Students are provided with proper food and nutritional

adequacy, as well as good Hygiene. School can carry out sustainable food project.

Knowledges about nutrition and agriculture are disseminated to students, parents and communities, so that they are knowledgeable about quality food consumption, nutritional adequacy and agriculture.

The school can serve as a model to other schools.

GOALS1. QUANTITY GOALS

1.1 Lunch must be provided to all students1.2 To decrease the number of malnourished students1.3 To create more model schools, increase food

supplies and be a community learning center

2. QUALITY GOALS2.1 All students are able to have proper amount of food

and nutritional adequacy.2.2 School can produce agricultural products and

develop their qualities to support sustainable food projects by students and communities.

2.3 Students have a good understanding of quality agricultural production knowledge of which can be shared with the society and other communities.

TARGET GROUP 94 students from Kindergarten 3 to Grade 6 Elementary

school students

TIMELINE October 2017

43

LAMPANG IS LIKE “KNOWLEDGE NURSERY” WHERE WE CAN LEARN FOR IMPROVING OUR “CREATION OF THE CITY OF LEARNING PROJECT”

In the remote area where resources are in scarcity, company has turned communities in Lampang province into a land of happiness over a decade. Strong will and well intention to add value to the society has been CS LOXINFO key business operations under a concept of “Strong Thai Education, Strong Thailand” We give emphasis to value added and mutual benefits between corporations and society by bringing ICT technology to support society’s educational systems. Bringing futures for kids in the society, creating careers and generating income for people in the community, as well as improving the people’s quality of life are benefits of this support project. Once people in this community are proud of their identities and origins, they will be a role model for people in other communities as well. From our creativity to knowledge sharing with the society, Company together with our networks will collaborate for developments in every aspects based on concepts, needs and suitability, as well as community’s wisdom and culture as a fundamental.

COMMUNITY ICT “DRIVE PEOPLE TO DRIVE DIGITAL ECONOMY”

In 2007, Company s ta r ts a pro jec t “Sha re and Learn Act iv i ty for Community Through” by partnering with the Northern Regional Institute for Non - Formal and Informal Education, the Office of Non - Formal and Informal Education of Lampang province, the Office of Non - Formal and Informal Education of Chae Hom district and the Faculty of Software Engineering, Lampang Rajabhat University to collaboratively develop education and community context in Lampang province. We had covered all target groups, from new born to senior people by “Focusing on People Development” in order to build a stronger, adaptable to change and self - reliant community. We have the tools that can fast access to information which can be used for analyzing, and then improving ourselves and community. This will subsequently create safety and happiness to the community.

There are five Community ICT Centers which are located in Ban Pa Meang of Pan district, Ban Pai Pae, Ban Sa, Ban Sa Pae and Ban Tung Hang of Chae Hom district in Lampang province. We began to explore geographic area and select communities whose people are ready to participate and have the strong leaders. We started by coordinating the installation of AIS network for using WiFi in the computer room and communication within community. Then we gradually provided computer equipment, projectors, audio devices, and televisions. We also set up learning courses tailored to the need of each community. If that community has a cooperative shop, we also implemented an inventory counting system by using barcode system and developed a software for retail trading by partnering with teachers and students from the Faculty of Software Engineering, Lampang Rajabhat University. In addition, we have continuously monitored and reviewed the systems.

THE RESULTS UPON THE CHALLENGES: THE BETTER CHANGES.

“We have to admit that in the past 10 years, the seeds of our collaboration between our networks and communities have grown and become a full blossom that shows our determination and our effort for the developments. Having networks like this is like having a lubricant that smoothens the working of the mechanism in case of interruptions, making the developments become successful.”

BUDSABA MALINEEKULSenior Professional Level Teacher of the

Northern Region Institute for Non - Formal and Informal Education.

44

GOALS FOR SETTING UP ICT CENTERS To reduce disparity between urban and rural societies To raise awareness of value and benefits of technology

and communication To integrate public services through community ICT

learning centers To provide information and knowledges relevant to

occupations, living in the community, local knowledges and Community Content Creation, as well as to promote the life which follows “Sufficient Economy Philosophy”.In 2017, the usage of ICT community centers has been

constantly increased by 60%. One of the centers was used to find information from Internet to build a GPS system for checking natural resources. The center users have created community websites to promote tourism and sell local products from their communities. Community leaders have pushed and promoted digital economy after the government has introduced ICT system for community development and The communities have become a digital community where e - Commerce are taking place. This has generated revenue back to the community itself. The development of people gradually continued, until today communities are able be sustainably responsible for equipment maintenance costs, monthly internet bill, electricity bill used in the community ICT centers. (From 2016 -2017, maintenance cost, monthly Internet bill and electricity bill of the total five communities are in the total amount of 106,500 Thai baht annually.)

SATISFACTION SURVEY ON 29TH OCTOBER 2017 People have self - developments, gain knowledges and

have more potential. This creates self - esteem and awareness in the current world, where there is economic competitions. The communities can perceive accurate and all - round information, as well as have access to critical information.

The project is opening up people to the world and create opportunities in fully and equally accessing to information technology and communication. People are aware of community concerns.

People are aware of the increasing public service delivery (e - Services) channels that can reduce energy consumption depending on their choice of services.

The communities has computer centers for learning ICT that can access and utilize tons of information. This is the source for finding information in the community and allowing people to exchange knowledges and experiences among communities.

The centers have become a center of the community. Children and youths are sharing knowledges, experiences and activities with one another.

The project created job opportunities for communities and generated income. The communities can serve as a channel for distributing community products, including OTOP products. They can also exchange products between communities, as well as increase marketing channels.

THE POWER OF ICT BRINGS CHANGES TO COMMUNITIES

“Baan Tunghang is very much in a remote area surrounded by mountains. We lived in the area where there was had no mobile signals. Back then, it was very difficult to disseminate news or information to the villagers because I had to travel to other villages for the mobile signals. I was very much discouraged by that. And then one day, the Office of Non - Formal and Informal Education and CS LOXINFO have worked together to set up the communication network for us. Our lives have never been the same. Now, we have mobile signals and Internet connections. Our children have access to Internet at the ICT Community Center. They can search for information on educational programs they wish to pursue after graduation. We feel fortunate for that. Unlike in the past when I had to drive a car to meet with each of my village committee members, now, I can just connect with them through LINE to make a schedule for a meeting. It is really time and cost - effective”.

VILLAGE CHIEF CHAAN CHAANKEAW of Baan Tunghang

45

In 2016, after the community leaders have persuaded housewives in their community to gain benefits from the ICT Centers, ICT system has become a digital community. Housewives and youth gain benefits from using Facebook, Instagram and community websites as channels for selling products under the project “Share and Learn Activity for Community Through”. We funded the training by hiring students from the Faculty of Software Engineering, Lampang Rajabhat University which is already our partner in software development, as well as familiar with people in the community to teach and share knowledges. Students help each community to broaden viewpoint towards online trade channels and the trendy marketing. They showed people the importance of social media, made everyone understand the structure of Facebook Page and provided them with facts, cautions and restrictions. In addition, the students also explained them the difference between Facebook Page and personal Facebook page and guide them to build a Facebook Page and test the trading post. Photography techniques are also provided through training. Students have been closely giving continuous advices to the housewives in the community up until now. (In 2017, five communities have had Facebook Pages, earning 40% from online sales compared to that of 2016.)

In 2017, we have been supporting the communities by purchasing their products, as well as developing packaging and labeling together with the community. Products are Ban Sa rice products, Ban Pa Miang tea leave products, Ban Pa Meang coffee products and Ban Pa Meang cotton products. We put these products in the new year gift hampers given to customers with the aim to promote local knowhow to international (Local Yet Global) and local communities The products show their self - reliance and creativity (Self -Reliance - Creativity). The “product” does not refer to a product alone, it is also a thought process that reserves Thai Wisdom in exchange and creates the quality products with safety in using chemicals during production process.

PA MIANG COFFEE “EATABLE KNOWLEDGE”

Currently, the market for fermented tea products has declined, so villagers turned to grow more coffee trees. The annual production of coffee has been increased. Youths have realized the importance of processing coffee beans into roasted coffee which highly marketable, so they have formed up community enterprise group under the name of “Pa Miang Coffee Processing Product”. The group has started processing coffee beans into roasted coffee. This has been generating income and developing career within community, consequently youths do not need to migrate to work in other regions.

We gave scholarships to youths’ leaders and new generation members of “Pa Miang Coffee Processing Product” group by sending them to learn the whole process of the production from planting coffee, selecting, keeping, roasting and processing into products and services. We also have joined in packaging selection and labels design, as well as developed online distribution channels with the community. We bought these products to put in the new year gift hampers given to customers. We expect “Pa Miang Coffee Processing Product” group to be able to reduce coffee production costs and increase the quality of coffee. We give emphasis to increase value of coffee products by promoting coffee processing and making it a community product which we target to meet international standards. (In 2017, the company has purchased products from the community in the amount of 350,000 Thai Baht. “Pa Miang Coffee Processing Product” sold 52% better after receiving working capital upon selling products.)

SOCIAL BUSINESS “COMMUNITY CENTER, THE SOURCE OF COMMUNITY INCOME”

“CS LOXINFO granted us the scholarships to learn the arts about coffees. I think that has so much benefits and can improve our making of the coffee products, such as making them a better taste. As a resident of Pa Miang, I wish to make our coffee famous worldwide and make it a source of sustainable revenues for our villagers and community for generations to come.”

MR. KOMSAN CHAN - NGAMFounder of Baan Pa Miang’s Coffee Products Production Group

46

“READING CREATES LIFE, BRING IDEAS TO COMMUNITY”

The survey of the Office of the Basic Education Commission found that there are over 50,000 of schools and small communities in Thailand lacking learning centers. This has caused the lack of educational opportunities. Academics have shown according to the analysis information that the first problem in Thai education is the deficiency of educational equipment and learning tools, especially in remote communities. That’s why we have implemented SMART CLICK: Read for Life, Bringing Ideas to the Community with hope to fulfill the missing part and to maximize the benefits for communities and schools in the remote areas where there is scarcity. We support education for Thai children and young people who live in the remote areas by providing them quality learning media. We also promote good reading habits for Thai children. This will help them to develop mental capacity, to grow up with good qualities and to be ready to face the world with potential. Our goals are To fulfill community people needs in reading To organize activities which help to develop intelligence

and reading habits of people in the community To provide bookcases for community and supply books

for bookcases as needed To spread knowledge and technology to new generations

At the end of 2017, Company has donated 16 bookcases and books to 8 communities. Also, we have given scholarships in the total amount of 50,000 Thai Baht to “Activists of Intelligent Book House”, who are teachers of the Office of Non -Formal and Informal Education of Cheh Hom district. Teachers have been organizing “Love Reading Activities on Saturday and Sunday”. As of 2 December 2017 there has been a total of 248 youths, leaders and people in the community participating in the event since 1 December 2017.

“Book House is a brainchild of the government policy that focus on the importance of reading and its benefits for individuals, families, and society. Since 2013, our Office of Non - Formal and Informal Education has been implementing this policy until we have Community’s Book Houses. We planned to have a book house to be situated in at least the half of the number of villages in our district. The selection of the house was made by teachers and community leaders. In supporting the policy, the government provides at least 25 newspapers and magazines to the community. However, they are not enough. Then CS LOXINFO came in and supported this project, making the houses more interesting. This has resulted in more visitors and the visitors can learn from what they read for the personal, family and society developments. Most importantly, a wide range of books available in the houses can help improving the learning and development skills of our children. Those books are the sources of diverse knowledges. They are like a recipe that teach us how to cook to suit each of our own tastes.”

APORN CHAANGKWIENDirector of the Office of Non - Formal and Informal

Education of Cheh Hom district, Lampang province

47

“At the beginning, I came here to work like everyone else. However, later after I have found out that the Company has been supporting many activities for social causes, I decided to join the activities because I love doing it anyway. I am proud to be part of this organization. Apart from doing a business, we also give back to the society. I am happy to give and to take. At least, I have learned a lot through the activities and I have gained so many good things from working here.”

MISS SIRINOOT VONKAPRAJANTRAAdministrative Officer, Technical and Operational Department, CS LOXINFO

“My main duties are lecturing people on IT and training the people who work as a system administrator. My team and I are responsible for installing WiFi in each community for the access to Internet. I train teachers and volunteers on how to install hardware and software. I am very proud to be working at CS LOXINFO. I love our activities for good causes we have. I feel happy every time I think of it. I am happy to have such opportunities to do good things for our society.”

MR. WICHAN VISAWASOONTHORNBusiness Implementation & Services Business Solution Consulting, CS LOXINFO

EMPLOYEE PARTICIPATION OPPORTUNITY

PHOTOGRAPH OF ACTIVITIES

“IMPROVING QUALITY OF LIFE OF SCHOOL FOR UNDERPRIVILEGED STUDENTS, 2ND YEAR” PROJECT

“CREATING EDUCATIONAL OPPORTUNITIES BY IN TOUCH GROUP” PROJECT

In Touch Group has set up “Improving Quality of Life of School for Underprivileged Students, 2nd Year” Project by supporting three schools in Loei Province which are: 1. Ban Wang Kok Dua school, Wang Sa Pung district, 2. Ban Wang Lao Hua Fai school, Erawan district and 3. Ban Suan Por school in Phu Luang district. CS LOXINFO realizes the importance of education as per company policy “Strong Thai Education, Strong Thailand” under Thailand 4.0 policy implemented by Thai government, thus we have given “Innovative Learning Media under a concept: Play, Ploen, Learn and Fun” for children in mentioned three school. For Ban Wang Kok Dua school, Wang Sa Pung district, we have set up an innovative learning media corner in the library area. As for Ban Wang Lao Hua Fai school, Erawan district and Ban Suan Por school in Phu Luang district, we have given bookcases, books and educational CD to them.

CS LOXINFO has granted education scholarships under the “Creating Educational Opportunities by In Touch Group” project to students of Office of the Non - Formal and Informal Education of Lampang province. Total 300,000 Thai Baht of scholarships has been granted to 60 well - behaved students who need financial support of 5,000 Thai Baht /person. Led by In Touch Holdings PLC., which has also granted scholarships to youths in Nan province, Advanced Info Service PLC. has granted education scholarships to youths in the Southern Region of Thailand and Thaicom PLC. has granted scholarships to youths in the Northeastern Region of Thailand.

48

GIVING INTERNET IPSTAR

GRADUATE STUDENTS FROM CHIANG MAI UNIVERSITY VISITED COMPANY

GIVING INNOVATIVE LEARNING MEDIA TO THREE SCHOOLS IN NAN PROVINCE

“TANK OF KINDNESS” PROJECT

CS LOXINFO has concerned towards water shortage, thus we have donated 17 units of 2,200 - liter water tank to communities in Chae Hom district, Lampang province by distributing the tank across 14 villages to prevent and alleviate drought and lack of clean water problems.

CS LOXINFO has given Internet IPSTAR to students and teachers living in remote area for using the Internet to connect with government agencies and opening up world education to the children of Long Phae Wittaya school, Ban Um Lo branch, Sop Moei district, Mae Hong Son province.

Graduate students from Information Science Graduate School, Faculty of Humanities, Chiang Mai University visited CS LOXINFO to learn more on Cloud Computing and Data Center Management.

Mr. Anant Kaewruamvongs, Chief Executive Officer and Managing Director represented company to give “Innovative Learning Media” to youths in Ban Rom Klao school, Baan San Charoen school and Rat Rut Pattana school in Nan province under the project, “Improving Quality of Life of the Underprivileged School Students”. Air Chief Marshal Prachin Chantong, Deputy Prime Minister was the president delivering project.

PAINTING ACTIVITIES AT PHET PHRA RAM COMMUNITY LEARNING CENTER

Under the activity “We Do Good, We Can Do It, and We Did It”, CS LOXINFO has contributed some good causes to community by improving the landscape of, and painting and repairing Phet Phra Ram community learning center, the Office of Non - Formal and Informal Education of Huai Khwang district.

SANDALWOOD FLOWERS HAND OVER

Employee representative handed over sandalwood flowers to Mr. Pichet Suatao, Director of the Office of Non - formal and Informal Education of Huai Khwang district for the Royal Cremation Ceremony of His Majesty the Late King Bhumibol Adulyadej.

SANDALWOOD FLOWERS PREPARATION

CS LOXINFO employees joined sandalwood flowers making for the Royal Cremation Ceremony of His Majesty the Late King Bhumibol Adulyadej. Teachers from the Office o f Non - Fo rma l and In fo rma l Education of Huai Khwang district were demonstrating the making and giving advice during preparation process.

49

“SMART CLICK” 3RD YEAR PROJECT, “CULTIVATING CREATIVITY, SHARING KNOWLEDGES WITH COMMUNITY” EPISODE

• Provided information technology workshops to 14 teachers from the Office of Non - Formal and Informal Education of Huai Khwang district. The teachers have learned how to create a simple website by a website creation software which is beneficial for their further teaching and education programs.

• Provided trainings for using basic Microsoft Word, Microsoft Excel and Microsoft PowerPoint programs to 20 students from the Office of Non - Formal and Informal Education of Huai Khwang district. This will bring equality in educational opportunity and create maximum benefits to the education system.

“WE DO GOOD, WE CAN DO IT, AND WE DID IT” PROJECT, “SAFE EGGS: WE ARE HAPPY WHEN YOU ARE FULL BY CS LOXINFO” PROJECT AT BAN THUNG CHAENG SCHOOL, CHOM BUENG DISTRICT, RATCHABURI PROVINCE.

CS LOXINFO recognized the importance of educational development according to Company policy “Strong Thai Education, Strong Thailand”. We had arranged lunch program in the school to support students for proper food and nutritional adequacy which will keep them healthy and increase their immunity system, and consequently increase mental their strength and brain development.

With years of experiences in ICT industry, Company has emphasized on high standard of services, along with community services. We have set up several projects which delivered our knowhow and expertise in technology to the society and communities. We believe giving educational opportunity to Thai youths, who are the strength of our nation, will pave the way to social and national sustainable developments. We believe “When the society is well maintained and the nature is well preserved, the sustainable growth will occur.”

MR. ANANT KAEWRUAMVONGSChairman of the Sustainability Development

50

In addition to preparation of a Shareholder Report for the Annual Report, Company has also prepared a Sustainability Report 2017, following GRI, G4 guidelines. CS LoxInfo Public Company Limited’s Sustainability Report 2017 is the fourth sustainability report that we have consecutively prepared. It is our aim to disclose our strategies, policies, and guidelines on management. In 2018, company plans to continue expanding and developing the above mentioned projects in order to add value to stakeholders and create partnership with business partners in the supply chain.

This Annual Report covers information on CS LOXINFO and direct and indirect stakeholders during the period from January 1st to December 31st, 2017. The in - depth information on our business operations, management structures, good corporate governance, internal control and risk management, rewards and milestones in the past year, as well as business performance are presented in this Report 2017. It can be accessed in a printed form or online at www.csloxinfo.com.

REPORT QUALITY CONTROLDuring the report preparation process, we have

maintained the quality of information by following GRI’s guidelines as follows: Balance: Company is committed to present neutral

information, balancing both positive and negative to allow readers to accurately assess our sustainability performance.

Comparability: Company presents our previous year’s performance results as well to allow readers to identify changes and developments in the organization.

Accuracy: We have reviewed and verified this Report to ensure accuracy and completeness.

Timeliness: Company has prepared and published this Report on an annual basis to ensure our stakeholders are able to evaluate company’s sustainability performance in the expected timeframe.

Clarity: Company presents clear and easy - to -understand information.

Reliability: Company has procedures of verifying information accuracy by internal agency to ensure readers’ confidence in using accurate, transparent and verifiable information.

For more information, please contact:Investor RelationsCS LOXINFO PUBLIC COMPANY LIMITED90 CW Tower A, 17th- 20th Floor, Ratchadapisek Road, Huai Khwang, Bangkok 10310, ThailandTelephone: (66) 2263 8000, extension 5162, 5184Fax: (66) 2263 8037 Email: ir @ csloxinfo.net

GUIDELINES FOR REPORT PREPARATION AND SCOPE OF REPORT

51

GENERAL STANDARD DISCLOSURE

GRI CONTENT INDEX

GRI ASPECT INDICATOR STATUS PAGE NOTE

External Assurance Indicate if the

Standard Disclosure item has

Been Externally Assured. If Yes,

Include the Page Reterence for the

External Assurance Statement in the

Report

Strategy and Analysis

G4 - 1

G4 - 2

2 - 3

5 - 6, 21 - 23, 34 - 35 Annual Report, page 87 -89

Organizational Profile

G4 - 3

G4 - 4

G4 - 5

G4 - 6

G4 - 7

G4 - 8

G4 - 9

G4 - 10

G4 - 11

G4 - 12

G4 - 13

G4 - 14

G4 - 15

G4 - 16

15, 10 - 14

10 - 14

15

13, 15

10 - 14

10 - 14

10 - 14, 31, 32

31,32

32

5 - 6, 20

5 - 6, 34

22

5 - 6, 29 - 30

21, 23

Annual Report, page 12 - 15, 23 - 25

Annual Report, page 12 - 15

Annual Report, page 23

Annual Report, page 23

Annual Report, page 12 - 15, 28

Annual Report, page 12 - 15, 66 - 67

Annual Report, page 26 - 27

Annual Report, page 66 - 67

Identified Material Aspects and Boundaries

G4 - 17

G4 - 18

G4 - 19

G4 - 20

G4 - 21

G4 - 22

G4 - 23

22, 51

51

51

51

51

2 - 3, 10 - 14, 29 - 30, 31 - 33, 37 - 40

5 - 6, 22, 37 - 40

Annual Report, page 92 - 195

Stakeholder Engagement

G4 - 24

G4 - 25

G4 - 26

G4 - 27

20

20

20

20 Annual Report, page 66 - 67

Fully Reported Not Reported Partially Reported

52

GENERAL STANDARD DISCLOSURE

Fully Reported Not Reported Partially Reported

GRI ASPECT INDICATOR STATUS PAGE NOTE

External Assurance Indicate If The

Standard Disclosure Item Has Been

Externally Assured. If Yes, Include The Page

Reterence For The External Assurance Statement In The

Report

Report Profile

G4 - 28

G4 - 29

G4 - 30

G4 - 31

G4 - 32

G4 - 33

20, 21

18, 51

51

51

51 - 54

2 - 6 Annual Report, page 8, 10-11, 90-91

Governance G4 - 34

G4 - 35

G4 - 36

G4 - 37

G4 - 38

G4 - 39

G4 - 40

G4 - 41

G4 - 42

G4 - 43

G4 - 44

G4 - 45

G4 - 46

G4 - 47

G4 - 48

G4 - 49

G4 - 50

G4 - 51

G4 - 52

G4 - 53

G4 - 54

G4 - 55

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19, 21 - 23

17 - 19, 21 - 23

17 - 19

17 - 19

17 - 19

17 - 19

17 - 19, 34

17 - 19

17 - 19

17 - 19

17 - 19

Annual Report, page 32 - 41, 62 - 82

Annual Report, page 67 - 68, 76 - 77

Annual Report, page 67 - 68, 76 - 77

Annual Report, page 66 - 67

Annual Report, page 40, 46 - 55

Annual Report, page 8

Annual Report, page 76

Annual Report, page 76

Annual Report, page 76

Annual Report, page 40

Ethics and Integrity

G4 - 56

G4 - 57

G4 - 58

-

-

23 Annual Report, page 66 - 67

53

SPECIFIC STANDARD DISCLOSURE

GRI ASPECT BOUNDARY INDICATOR STATUS PAGE NOTE

General G4 - DMA

G4 - EC1

G4 - EC2

G4 - EC3

G4 - EC4

14, 37 - 40

3

3

34 - 35, 3

3

Indirect Economic Impacts

G4 - EC8 41 - 50

Energy G4 - EN3

G4 - EN6

G4 - EN7

37

38

38

Emissions G4 - EN15

G4 - EN16

39

40

Effluents and Waster G4 - EN23 37 - 40

Products and Services G4 - EN27 37 - 40

Employment G4 - LA1

G4 - LA3

G4 - LA4

32

32

33

Occupational Health and Safety

G4 - LA5

G4 - LA6

36

36

Training and Education G4 - LA9

G4 - LA10

G4 - LA11

33

33

33

Human Rights G4 - HR11 31

Anti-corruption G4 - SO3

G4 - SO4

G4 - SO5

25

25

25

Fully Reported Not Reported Partially Reported

54