Effect of Service Quality TowardStudent Satisfaction and Loyalty

in Higher Educationby LP2M UMN AL WASHLIYAH

Submission date: 24-Feb-2021 09:25PM (UTC-0600)Submission ID: 1517583339File name: Effect_of_Service_Quality_Toward.pdf (673.5K)Word count: 6652Character count: 37118

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Effect of Service Quality Toward Student Satisfaction and Loyaltyin Higher EducationORIGINALITY REPORT

PRIMARY SOURCES

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"The International Conference on ASEAN 2019",Walter de Gruyter GmbH, 2019Publication

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Helena Alves, Mário Raposo. "Themeasurement of the construct satisfaction inhigher education", The Service Industries

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Nazriani Lubis, Asnarni Lubis, Rido ImamAshadi. "Integrating Teaching Models toEnhance Efl Students’ InterpersonalCommunication Skill and Creativity",International Journal of Education and LiteracyStudies, 2018Publication

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Submitted to Itä-Suomen yliopistoStudent Paper

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Anik Anekawati, Bambang Widjanarko Otok,Purhadi, Sutikno. "Structural Equation Modellingwith Three Schemes Estimation of ScoreFactors on Partial Least Square (Case Study:The Quality Of Education Level SMA/MA inSumenep Regency)", Journal of Physics:Conference Series, 2017Publication

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Anwar Khamis Alsheyadi, Jawaher Albalushi.

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"Service quality of student services and studentsatisfaction: the mediating effect of cross-functional collaboration", The TQM Journal,2020Publication

oapub.orgInternet Source

Annamdevula Subrahmanyam, BellamkondaRaja Shekhar. "Where do you find loyalty in thecontemporary university scene?", Journal ofApplied Research in Higher Education, 2017Publication

Siti Rapidah Omar Ali, Nor Alesha Md Shariff,Nur Shafini Mohd Said, Khalid Amin Mat. "TheEffects of Service Quality Dimensions onStudents’ Satisfaction: HEDPERF ModelAdoption", Jurnal Intelek, 2020Publication

"Proceedings of Tourism Development CentreInternational Conference", Walter de GruyterGmbH, 2020Publication

Mohamed A.K. Basuony, Rehab EmadEldeen,Marwa Farghaly, Noha El-Bassiouny, Ehab K.A.Mohamed. "The factors affecting studentsatisfaction with online education during theCOVID-19 pandemic: an empirical study of an

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emerging Muslim country", Journal of IslamicMarketing, 2020Publication

Sonali Singh, Sumeet Singh Jasial. "Moderatingeffect of perceived trust on service quality –student satisfaction relationship: evidence fromIndian higher management educationinstitutions", Journal of Marketing for HigherEducation, 2020Publication

Teddy Chandra, Layla Hafni, Stefani Chandra,Astri Ayu Purwati, Jennifer Chandra. "Theinfluence of service quality, university image onstudent satisfaction and student loyalty",Benchmarking: An International Journal, 2019Publication

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