ManageMent SolutionS

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Solution OverviewImplementing a Cisco Wide Area Application Services (WAAS) solution to optimize your WAN and accelerate your WAN-based applications will increase your overall wide area network performance; and potentially your workload. InsightManaged WAAS provides you with the ability to selectively outsource the management and operations of your Cisco WAAS solution. While you may have the expertise to manage your Cisco WAAS infrastructure yourself, the time and resources required to do so may prohibit you from focusing on other business critical issues.

Utilizing InsightManaged WAAS, Insight provides complete management of Cisco WAAS devices enabling you to focus on evolving business priorities. Our philosophy is to employ the best people, technology, and processes to provide you the services you need to enhance your ability to focus on what really matters: efficient operations and customer service.

InsightManaged WAAS BenefitsYou have implemented Cisco WAAS to improve your WAN-based application performance, optimize your WAN bandwidth utilization, centralize your remote backup processes and enable the consolidation of your systems infrastructure. While outsourcing the operations and management of the Cisco WAAS infrastructure may not have been on your original wish list, some of the most common reasons organizations select Insight management services include:

• Reduced total cost of ownership by leveraging our infrastructure• Immediate access to engineering expertise• Increased availability due to better monitoring, faster response, and more skilled

troubleshooting• Improved reporting and visibility into network performance• Faster time to market on projects core to the business• Mitigates risk based on single threaded technology and expertise

InsightManagedSM WAAS

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ABOut InSIght

Insight is a technology solutions provider serving global and local clients in 170 countries. Today, thousands of clients, including more than 80 percent of the Global Fortune 500, rely on Insight to acquire, implement and manage technology solutions to empower their business. Insight provides software and licensing services globally. In addition, we offer a comprehensive portfolio which also includes networking, hardware and value added services for our clients in North America and the U.K. We are aggressively expanding our global capabilities by introducing new offerings, including hardware and services, to meet emerging needs for our clients worldwide. Insight is ranked No. 484 on the 2009 Fortune 500.

Fast Facts• Cisco Gold Certified Partner• HP Platinum Partner• IBM Premier Business Partner• Lenovo Premier Business Partner• Microsoft Gold Certified Partner• Lifecycle Management Services• ISO 9001:2008 Integration Labs

• Advanced Technology Labs• IT Management Services with a 24x7

Network Operations Center• 432,000 square foot Distribution Center• $130M ‘ready to ship’ inventory, $3.3B

virtual inventory• 2,500+ technical certifications

Insight and the Insight logo are registered trademarks of Insight Direct USA, Inc. All other trademarks, registered trademarks, photos, logos and illustrations are the property of their respective owners. ©2009, Insight Direct USA, Inc. All rights reserved. Updated 12.09

Our Proven MethodologyOur management services provide centralized management, monitoring and engineering services for

all network and telecom-related assets. By working in tandem with your existing IT team, we ensure

seamless and rapid delivery of Cisco WAAS services and utilize our Network Operation Center (NOC)

to proactively mitigate and resolve potential network outages and performance problems. We have

developed detailed processes to manage carriers, network outages and issues that arise from even

the most difficult of network initiatives.

• Monitoring, notification and fault management

• Proactive threshold alerting

• Performance analysis and reporting

• Ticket management via on-line portal

• Configuration archive and asset management

• On-site or remote engineering support

• Regular device testing (e.g., ISDN and modem)

• Service delivery and performance reviews

• Devices: Routers, switches, application acceleration, wireless, optical and most other common

data telecom equipment