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Improving Instruction with
Blackboard
Our Mission
To Build a Better Education Experience
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Many District Initiatives
How can technology play a role?
What is the best approach?
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Professional Development
Blended Learning
Virtual School Initiatives
Parent & Community
Outreach
Credit Recovery
Student Data Management
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At the Core: Teaching & Learning
Core of instructional improvement = teaching and learning process
Teaching and learning = core of Blackboard
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improve learning outcomes
save teachers time
deliver quality content
encourage collaboration
Simple, yet powerful teaching & learning solution
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incorporate many forms of content
expand your choice of technology tools
access your data for improved analytics
integrate with preferred technologies
support multiple technologies
Open and extensible
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Unmatched expertise and experience
partner from start to finish
program management, hosting, consulting & end user support
global community of practice
optimize with a single source provider
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K-12 Learn, Connect, Collaborate & Mobile Clients
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North Carolina Education Landscapewith Blackboard
Blackboard serves more than 190 K-12 clients in North CarolinaNC Blackboard Learn use cases:
Wake County Public Schools engages students beyond the classroomNorth Carolina Virtual Public School provides online coursesMooresville Graded School System enhances 1:1 program
BLACKBOARD LEARN OVERVIEW
Simple, Yet Powerful Teaching & Learning Solution
BLACKBOARD LEARN OVERVIEW
Roadmap
Forward Looking Statements
Statements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified, delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality will become available unless and until they have been made generally available to our customers.
Learning Object Repository:Share and Manage Learning Objects
CONCEPTUAL MOCKUPSubject to change without notice
Learning Object Repository:Discovery of Learning Objects
CONCEPTUAL MOCKUPSubject to change without notice
Activity Reporting
CONCEPTUAL MOCKUPSubject to change without notice
Standards Performance Reporting
CONCEPTUAL MOCKUPSubject to change without notice
New Product in Development – Blackboard Analytics™ for Learn
•Improve quality of courses
•Increase adoption by faculty, staff, and students
Analyze Blackboard Learn activity & use
•Target students for retention intervention
•Increase retention rates
Detect at-risk student behavior
•Monitor and analyze learning outcomes trends
•Enact curriculum or pedagogical change over time
Measure student learning outcomes
•Single source for monitoring strategic goals
•Enable data-driven decision making
Establish and track KPIs
Myriad Options for Analysis: Example from User Activity Data Model
CONCEPTUAL MOCKUP: Subject to change without notice
BLACKBOARD
Open & Extensible
Delivering Open & Extensible Learning
Leigh: Need logos for
Building Blocks
IMS Common Cartridge
IMS LTI
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Blackboard Building Blocks
Challenge: Need the reliability of a stable core teaching and learning platform but also want to customize it to meet unique needs and integrate with other institution-wide systems.
Solution:• Java APIs and Web Services enable clients to customize, extend and
integrate• Community of an estimated 2,100+ developers connected via
Edugarage™• 350+ known plug ins
commercialpartners
120 academic
developers
1,500 + =extensions
Expand your Choice of Technology Tools
greater freedomgreater choicemore tools
Expanding collaborative learning experiences to more students through
integrating Google Apps.
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Building Block
Increase Access to Learning
Equity through Compliance
District Services & Learning Environments
Unified Mobility Strategy
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Blackboard Mobile Learn
Enrich the Teaching/Learning Experience
• Engage students and teachers and increase their productivity by allowing anytime/anywhere access to classes
• Enhance course curriculum
• Promote collaboration and facilitate team projects
BLACKBOARD
Unmatched Expertise & Experience
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Your Partner from Start to Finish
Managed HostingManage Growth, Change
and Uptime
200+ personnel900+ institutions70+ countries 11+ years experienceDatacenters on 3 continents
Consulting & TrainingCombining your Expertise
with our Expertise
100+ of personnel1000+ institutions13+ years experience
Building a better experience together
Strategic SolutionsCapability, by Design
Education focusedHelping you deliver your visionUsing a proven educational approach
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Partnering with clients of all sizes to create the most impact from their Blackboard solutions.
Strategic Services• Launch and Expand
Online Learning Programs• Engage Students Through
Effective Use of Technology
Technical Services• Manage Upgrades and
Implementations• Design and Develop
Customized Solutions to Meet Specific Needs
Training Services• Deliver Product Training• Provide Professional
Development Opportunities for Your Staff
Blackboard Consulting – Breadth & Depth
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Blackboard’s Ability to Deliver
Our Services leadership averages over eighteen years of global consulting experience
Over 100 Service Delivery Professionals; 25 PMI or Prince2 Certified
We bring to bear the collective experiences and successes of over 3,500 clients.
We utilize methodologies that are disciplined, rigorous and proven. No one knows or implements our technology more effectively.
We are the most experienced enterprise eLearning provider of consulting and training.
Lead
ership
Execu
tion
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A holistic implementation approach Thoughtful change management• Multi-year vision and planning• Stakeholder management & communications• Organizational change strategy• Training & knowledge transfer
Disciplined & experienced project management• Proven methodology & deep project management expertise• Anticipation and mitigation of risks - informed by similar
implementations
Effective integration management• Built-in and custom capabilities• Demonstrated success with integrated and customized solutions
Foundation for sustained growth• World class hosting and support capabilities• Proactive capacity planning & performance engineering
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New MexicoSupporting all levels of learners…from K-20 to continuing
education and workforce education.
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Serving more than 100K students online,
everyday.
Florida Virtual School
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Fairfax County Public Schools (VA)• Curriculum & Instructional Resources
– Imports FCPS approved standards, curriculum documents, and instructional resources into the Blackboard Content System
– Searching via metadata and custom workflow to deploy resources into Learning System courses
– Integration with assessment application
• Academic & Parent Portal – Serves as the single point of entry to several other critical district
applications via single sign on (SSO) modules – Provides secure process for parents to self-register for a Bb account– View their child’s courses, college/career counseling information, and
manage emergency contact/medical information– Full SIS integration
• LMS Reporting Engine – Custom academic and usage reporting
•168,000 Students
• 22,000 Teachers & Staff
• 65,000 Registered Parents
Support Services for NC DPI
Elias FerdoussiSr. Sales Executive
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Student Lifecycle Management
• General Information
• Registration
• Outbound Support Services
eLearning Support Services
IT Support Services
Blackboard Student Services
StudentServices
Overview
Student Services
Overview
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Anyone want to take a Guess?
APPROXIMATELY HOW MANY TECHNICAL & NON-TECHNICAL SUPPORT CALLS WOULD YOU EXPECT TO RECEIVE FOR 1.4 MILLION K-12 STUDENTS ON AN ANNUAL BASIS?
1,652,000 ANNUAL CALLS FOR TECHNICAL SUPPORT & GENERAL INFORMATION SUPPORT WHICH = 4,256 CALLS PER DAY
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Partnership Spotlight: K12 Inc.
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• Context: K12 Inc. offers publically funded K-12 programs, including a proprietary mastery based learning curriculum to more than 100,000 non-traditional students and families via online platforms. As a public company looking for a scalable and sustainable support model, K12 brought Blackboard on to enable customer-centric enrollment growth.
• Solution: End-to-end support for K12 families including enrollment services, customer care, technical support, and retention services. Annually over 1 Million inbound and outbound calls are made or received for K12. Robust outbound programs are used to qualify and convert prospective students.
• Results: Over the 2-year partnership, K12 Inc has seen a 200% increase in overall enrollments, higher retention rates, improved prospective student qualification and conversation rates, and higher customer satisfaction through strong technical troubleshooting and customer service.
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Regional K-12 & Statewide System Partners
North Carolina Community College
System
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Leading Contact Center Telephony System
• Comprehensive suite of telephony tools (including workforce management, call routing, etc) to create the highest quality service experience in the industry
Ticketing/Incident Management
• Comprehensive ticketing, reporting, knowledge base platform for seamless enterprise contact management
Workflow Automation Technology
• Proprietary middleware platform automates complex contact center processes
• Enables efficient, high quality interactions and best in class service
Technology Assets
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Automating Password Resets & ROI
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Food for Thought
.
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At the Core: Teaching & Learning
Core of instructional improvement = teaching and learning process
Teaching and learning = core of Blackboard
• Simple, yet powerful teaching &
learning solution
• Open and extensible
• Unmatched expertise & experience
Questions?