Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Improving Data Accuracy With Governance, Definitions and
Structure
A Complimentary Webinar From healthsystemCIO.com
Your Line Will Be Silent Until Our Event Begins at 12:00 ET
Thank You!
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Housekeeping
• Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com
• Ask A Question• We will be holding a Q&A session after the formal presentations.
• You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.”
• Download the Deck • Go to Download today's deck at:
http://healthsystemcio.com/presentation/data-accuracy-webinar.pdf
• Shortened URL at bottom of all slides
• View the Archive• You will receive an email when our archive recording is ready.
• Separate registration is required.
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Agenda — Approximately 40 Minutes
• 30 minutes: Michele Zeigler, VP of IS/CIO, Summit Health
• 10 minutes: Q&A w/Michele Zeigler
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Improving Data Accuracy With Governance, Definitions and
Structure
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Presentation Objectives
1) Overview of Summit Health
2) IT Strategic Planning Process
3) Data & Analytics Committee Overview
4) Data Governance – Guiding Principles
5) Lessons Learned
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Summit Health Overview
•Summit Health is a not-for-profit organization that provides acute, sub-acute and ambulatory services to 170,000+ residents of Franklin County and surrounding communities in South Central Pennsylvania2 acute care hospitals,
A free standing ambulatory surgery center
3 urgent care/walk in locations
2 large ambulatory campuses, plus numerous smaller ones throughout the county
a large multispecialty/multi location employed physician practices(approximately 240 providers)
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
IT Strategic Planning Process
• In the Spring of 2014 Summit Health began a multi-year IT Strategic assessment and planning process that was facilitated by an external vendor
• Over 90 individuals/groups were part of the input and assessment process, including patients and family members
• Using the input gathered and working closely with Senior Management, 6 major themes were identified
• IT Governance which included Data Governance and data analytics were identified as 2 of the 6 major themes and a focused outcome of the Summit Health IT Strategic Plan process
• Prior to this IT Strategic planning process, Summit Health had completed a selection of an enterprise business intelligence tool in the beginning of 2013 and had the BI tool and staff in place
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
IT Strategic Planning ProcessFY 2015 FY 2016 FY 2017 FY 2017+
Engineering a securefoundation
Enhancing data access and integration
Create a seamless patient experience
Empowering stakeholders & extending
reach
Invest in Summit Infrastructure to support future needs of the organization – such as increased internet bandwidth, updated technology, etc.
Implement major upgrades to foundational systems
Meet regulatory requirements for MU stages 2 and 3
Focus on optimizations of existing systems to improve overall efficiency
Establish IT and Data governance
Address immediate data needs
Implement mobility solutions for patients and providers
Implement and optimize the use of incumbent analytics tools
Conduct core systems evaluation for the longer term
Improve quality and operational performance through standard reporting and monitoring
Enhance patient safety through access to clear, accurate information
Continue projects related to standardization across Summit Health
Work toward a single patient portal with access to Inpatient and Ambulatory information, online bill pay, online scheduling, secure messaging, etc.
Implement a single platform patient record. Focus on reducing redundancies from patient processes.
Optimize systems ensure smooth transitions of care for all patients.
Provide access and training on customizable reports to end-users
Continue to optimize work flows to support high quality, efficient care at a low cost
Implement targeted technology solutions to extend reach of Summit Health to patients and providers
Enhance enterprise wide mobility solutions (e.g. BYOD, core system functionality)
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
IT Strategic Plan – New Governance
Executive IT Governance
Senior IT Steering
Committee
Ad hoc Advisory Groups (user
groups)
Data and Analytics
Governance
Problem Solving teams
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Data and Analytics CommitteePurpose, Roles and Responsibilities
Purpose: The Data and Analytics Committee established the policies and procedures defining how data is acquired, managed and analyzed.
Chaired by VP, Community Services,
Approves data definition standards
Determines the sources of truth for each data type
Approves processes to acquire, maintain and analyze data
Establishes the problem solving teams based on the Data and Analytics project portfolio
Reviews and prioritizes project requests by the problem solving teams
Selects projects for approval and forwards them to the Executive IT Governance Committee
Reviews requests for new analytic tools and makes recommendations to Executive IT Governance Committee
Monitors and publishes data quality reports
Interdisciplinary membership
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Data Governance – Guiding Principle
Data governance is
an organizational
discipline,
driven by the
business, but
enabled by IT.
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540 Page 12
Data Governance Guiding Principle* creates time for analytics
• Each team acquires, manages and analyzes data needed to achieve its objectives
• Benefits • Sense of control
• Challenges• Redundant effort
• Errors
• Delays, cost overruns
• Time invested in data gathering, not analysis
• Little investment in long-term solutions to known problems
Future State: Enterprise Governance
• Each team builds on an enterprise data program
• Benefits• Data improves over time leaving more
time for analysis
• Data fixed once and leveraged across multiple projects
• Projects completed on time and budget
• Challenges• Requires investment of resources in
data management
• Longer project timelines in Year 1
Current State: Fragmented Governance
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
1. VisionData Governance is
managed at the department level
Some Data Governance will be managed at the enterprise level
Data is governed and owned at the enterprise level
2. Data IntegrationData is integrated when
accessed by analytics tools Financial and clinical data are
integrated for high value programs
Internal and external data is integrated once for use by many
analytics tools
3.DataManagement
Data is validated and enhanced when analytics
are runSome data is validated at the source
Regularly used data is validated at the source
4. Analytics Access Standard reports Dashboards and self-service analytics Real-time predictive analytics
5.Confidence in the Data
Analysts spend 80% of their time collecting and
validating data
Selected analytics are trusted by some users
Clinical and financial data is perceived as timely and accurate
6. ControlsIT rather than the business manages access and quality
Governance has been established for selected clinical and financial data
An enterprise Data Governance program controls how data is
acquired, managed and analyzed
Proposed Data Governance – Guiding PrincipleFuture directionCurrent position
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Name of Indicator and type Name: ED Length of Stay type: KRID&A Governance Sponsor name of sponsorSubmitted by ED Director at Chambersburg Hospital
Status In progress or COMPLETE
Situation
Describe the KRI and why it needs to be measured.
Background
Provide context to help understand the need and how far reaching it is.
List competing business definitions and departments / contacts Department / level of the request Source of the context for measure Already in place? How measured? Trusted? Widely recognized etc..
Assessment
Describe the “why” as well as how urgently the KRI needs to be delivered
Process Owner candidates Describe line of sight from patient to Indicator Define the context Name the type of measure (financial, patient exp, safety, productivity etc.)
Recommendation
Provide a recommendation on how this KRI should be delivered
Complete definition here Name data elements and qualification (available, quality, timeliness, all
sources and recommend single source) Recommend Process Owner
Gating and Score Only when status is complete
Data Governance – Guiding Principle
SBAR
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Lessons Learned
• This is a long marathon not a sprint (data quality, metadata definition, new roles/responsibilities, accountabilities, processes)
• Automation of data collection processes and its impact
• Accountability and ownership of use and change
• Line of sight of key indicators to the work units or areas who can influence the indicator or goal
• Governance and senior leadership buy-in is a key component
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Lessons Learned (Continued)
• Establish clear goals and objective to use the data for improvement efforts as part of the request process
• Establish 30/60/90 day follow-up process once dashboard/analytic application has been published
• Train and support the transition from static reporting to an analytic tool and mindset
• Don’t let perfection stand in your way, PDSA (plan/do/study/act) processes often break up large analytic projects into phases to deliver results faster to the customer
• Document your improvements and celebrate your successes!
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Q&A
Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.”
Slide Deck: http://goo.gl/78dGoyWebex Support 1-866-229-3239
Event #665 660 540
Thank You!
• Thanks to our featured speaker: Michele Zeigler!
• You will receive an email when our archive recording is ready. (Separate registration is required)
• CHIME CHCIO Credits – Attending our Webinars = 1 CEU
• Sponsorship opportunities: Nancy Wilcox [email protected]
• Questions/Comments: Anthony Guerra [email protected]
Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see the last 12 months of archived events.