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Improvements to Appointments functionality and changes to Extranet. Presentation to Industry Governance Group 23 rd February 2011. Agenda. Summary of Optimised Scheduling System (OSS) project Appointments As Is and To Be landscape Improvements to Appointments functionality - PowerPoint PPT Presentation
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Optimised Scheduling System
Improvements to Appointments functionality and changes to Extranet
Presentation to Industry Governance Group
23rd February 2011
2 OSS
Agenda
o Summary of Optimised Scheduling System (OSS) project
o Appointments As Is and To Be landscape Improvements to Appointments functionality
o Impact on Extranet - Appointments Review As Is and To Be screenshots Changes to Extranet
o Project cutover timelineo Next Steps and summary
3 OSS
Agenda
o Summary of Optimised Scheduling System (OSS) project
o Appointments As Is and To Be landscape Improvements to Appointments functionality
o Impact on Extranet - Appointments Review As Is and To Be screenshots Changes to Extranet
o Project cutover timelineo Next Steps and summary
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Summary of Optimised Schedule System (OSS)
o ESB Networks are implementing a new scheduling solution for meter works orders - using an application called ‘Click Schedule’ Existing legacy application ‘AREAS’ is being replaced
o The new scheduling solution (OSS) will: optimise the scheduling of meter works orders and support
the minimisation of travel support the meeting of due date obligations i.e. SLA and
Appointment commitments support proactive jeopardy management and the dynamic
management of the schedule as the day unfolds • e.g. manage urgent re-energisation requests, manage completion of
meter works orders when outages occur and resources are redeployed urgently
o Project on schedule for Go Live on 26th April 2011
5 OSS
Agenda
o Summary of Optimised Scheduling System (OSS) project
o Appointments As Is and To Be landscape improvements to Appointments functionality
o Impact on Extranet - Appointments Review As Is and To Be screenshots Changes to Extranet
o Project cutover timelineo Next Steps and summary
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As Is process - Appointments
SAP IS-U
AREAS
HUB
Extranet – Appointments Review
(3) Display available Appointments
(1) Search for available Appointments (2) Search
static Appointments
Calendars
(4) Market Message
(7) Create Order with Appointment
(8) Schedule order and dispatch
(5) Validate appointment slot exists
(9) Update order, send to mobile
(6) Confirm appointment slot available
Suppliers ESBN
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To Be process - Appointments
SAP IS-U
Click Schedule
HUB
Extranet – Appointments Review
(4) Display available Appointments
(1) Search for Appointments using date
range & slot type(3) Dynamic Search
on resource availability
(5) Market Message
(7) Create Order and Appointment
(9) Schedule order and dispatch
(6) Validate appointment slot exists
(10) Update order, send to mobile
(2) Simulate order and appointment creation to find
availability
(8) Confirm appointment slot
Suppliers ESBN
8 OSS
Agenda
o Summary of Optimised Scheduling System (OSS) project
o Appointments As Is and To Be landscape Improvements to Appointments functionality
o Impact on Extranet - Appointments Review As Is and To Be screenshots Changes to Extranet
o Project cutover timelineo Next Steps and summary
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Improvement to Appointments functionality
o As Is Appointments functionality Appointments are currently limited to particular
route days with a maximum threshold of appointment slots per route
• e.g. appointments in Tullamore town are on route days only (Tue, Thurs and Fri) with a maximum capacity of 2 slots per day
o To Be Appointments functionality Existing route based approach retired Appointment availability will be based on capacity
(resources) to deliver – more flexible No restriction on particular days if capacity is
available i.e. increase in available appointment days and more choice for customers
• e.g. appointments in Tullamore town possible on any day of the week, availability matched to actual capacity, appointments will influence work schedules
10 OSS
Agenda
o Summary of Optimised Scheduling System (OSS) project
o Appointments As Is and To Be landscape Improvements to Appointments functionality
o Impact on Extranet - Appointments Review As Is and To Be screenshots Changes to Extranet
o Project cutover timelineo Next Steps and summary
11 OSS
Extranet – As Is ‘View Appointments’ – input data
Input MPRN
Input work type
Click ‘Search’ to
return appointment
slots
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Extranet – As Is ‘View Appointments’ – data return
Number of available appointment slots
returned
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Extranet – To Be ‘View Appointments’ input data
Input MPRN
Input work type
Click ‘Search’ to
return appointment
slots
Select preferred slot type, default = pm
Select preferred date range, default = next
day. Range limited to any 7
working days within future 15 working days
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Extranet – To Be ‘View Appointments’ input data
Validation messages will guide date
selection to minimise invalid appointment
requests
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Extranet – To Be ‘View Appointments’ data return
Appointment availability returned for selected slot type and
date range
Search time and date and customer address
returned for information
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Agenda
o Summary of Optimised Scheduling System (OSS) project
o Appointments As Is and To Be landscape Improvements to Appointments functionality
o Impact on Extranet - Appointments Review As Is and To Be screenshots Changes to Extranet
o Project cutover timelineo Next Steps and summary
17 OSS
OSS Cutover - outline plan
February March April May
Cutover Dress Rehearsal one
Cutover Dress Rehearsal two
Release non SAP-ISU
applications
Release SAP-ISU changes
Support
• Changes to SAP IS-U to be released Easter weekend 21st-25th April. • SAP IS-U will be isolated at the Integration HUB and Extranet blocked from c. close of business Thursday 21st April to Monday 25th April. • Normal system release limitation will apply i.e. notification of key stakeholders, system isolation, queue of market messages etc.
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Agenda
o Summary of Optimised Scheduling System (OSS) project
o Appointments As Is and To Be landscape Improvements to Appointments functionality
o Impact on Extranet - Appointments Review As Is and To Be screenshots Changes to Extranet
o Project cutover timelineo Next Steps and summary
19 OSS
Suggested Next steps
o ESB Networks will offer to meet each Supplier during April’11 to discuss related processes Job aid on Extranet Appointments will
issue
o More detail on Cutover Plan to be presented to the IGG planned for 6th April’11
o Any questions or clarifications to be routed through RMDS
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Summary of new Appointments functionality
o More flexible – any day appointments can be offered
o Higher volume of appointments on offer - limited by actual available capacity only
o Dynamic in-day management of daily work schedules will better enable accommodation of urgent requests
o System objectives set up to meet SLA and Appointment due date obligations
o Some changes to the Extranet to fit the solution and enhance the search process
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