Improvement Initiatives in GCR Insurance

7/23/2019 Improvement Initiatives in GCR Insurance

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Six sigmainitiatives in

GCR InsuranceCase for Operation Management

Aditya Ardiani Bambang Simaremare Ferdinand Cahyadi Johannes Wongkar

Ridho Trimanto


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HISTORY

Founded in 1922.

Insurance for buidingcontractors and constructioncom!anies

In 195start to gro" bigger

In 2"as bought by

Wichita #utua $rou!


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Geneva %& oca o'ces ()* agents


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!revious improvementinitiatives

Ado!t T+#

Run by ,uaity committee- ( !eo!ere!resentatie of each de!artment.

/rgani0e training in ,uaity techni,ues. Com!any aocates sma im!roement budget

for each de!artment.

Im!roement !ans sti re,uired annuay- butthe committee has sto!!ed meeting fe" yearsago

Annua a"ard meeting has become a genera

communication meeting bet"een sta1s andhead uarter


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Six Sigma initiatives

2ary 3**4 5 Tyko #attson attendedconference about /!erationa26ceence in Financia Serices.

Se!tember 3**4 submitted a re!ort7What is si6 sigma and ho" might itbe a!!ied in $CR 89

:ate 3**4- Tyko;s re!ort has beena!!roed by the main


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"#at is T$M an% Six

Sigma


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T$M

Tota& $ua&it' Management (T$M)isan incor!oratie !hioso!hy

or ie"!oint of management for

continuousy im!roing the ,uaity of!roducts and !rocesses at eery ee.Its !o!uarity reached its !eak in the

ate >)(*s and eary >))*s


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Six Sigma

Six Sigma isa managementtechni,ue used to e6ecute ,uaity intoits !roducts and !rocesses. It "as ?rst

im!emented by #otoroa a @.S.com!any in the year >)(


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Met#o%o&ogies

*e+ne, Measure, -na&'.e, Improvean% Contro& often caed *M-IC isutii0ed to im!roe !rocesses

*e+ne, Measure, -na&'.e, *esignan% /erif' often caed *M-*/ isused for creation of the !roducts and!rocess designs


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$uestion 10Ho %oes t#e Six Sigma seem to

%ier from t#e T$M approac#

a%opte% 3' t#e compan' a&most2 'ears ago4


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T$M

>. It "as a"ays seen assomething e6tra and takingtime a"ay from doing normaob.

3. Cant im!ose the structure

of an im!roement initiatiefrom the to!.

%. 2erything had to be doneaccording to the handbook.The cost of ,uaity "asmeasured for di1erentde!artment according tohandbook too.

D. /ny a ery fe" of the ocao'ce in the "ord eerado!ted T+# !hioso!hy

Six Sigma

>. Can reduce !rocess ariation-"hich "i hae a signi?cantim!act on o!erationa risk

3. 2ngages senior managementactiey by estabishing

!rocess o"nershi! and inkageto strategic obecties

%. It forces a rigorous a!!roach todriing out ariance in!rocesses by anay0ing the rootcause of defect and errors andmeasuring im!roement.

D. Combine some of the best !artof e6isting im!roementmethodoogies- toos andtechni,ues


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$uestion 20Is Six Sigma a 3etter

approac# for t#is in% ofcompan'4


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Six Sigma is suita3&e for0 Com!anies "ho are mature in !rocess management

Customer focused

Si6 sigma o1ers more Ee6ibiity as com!ared to T+#- "hichre,uires a !rocess to conform "ith the rigid com!any;sstandard

ot a 7,uick ?69 soution- therefore $CR needs to inest ineducation or e6terna sources to im!ement this a!!roach.

As $CR !roides serice as its main !roduct- it can bene?t

from the Ee6ibiity o1ered by Si6 Sigma as o!!osed to therigidity of T+#

Si6 Sigma can be a better a!!roach for $CR if thecom!any aocates resources and time !ro!ery and

committed itsef in the ong run im!ementation


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$uestion 60

*o 'ou t#in T'o can avoi%t#e Sic Sigma initiative

suering t#e same fate as t#e

T$M initiative4


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!erformance Improvement

A!art from o!eration strategy matri6G+uaity- S!eed- Cost- He!endabiity-Fe6ibiity. erformance im!roement isthe utimate obectie of o!erations and

!rocess management.

oCom!etitie !ressure increase

oThe nature of "ord trade is changing

oe" technoogy

o Sco!e of o!eration "idened


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Managing Improvement

Tota +uaity#anagement GT+#

It is an a!!roach that !uts the ,uaityG,uaity deeo!ment- maintenance-im!roement at the heart ofeerything that is done by an o!eration

:ean The idea that inentories had a

negatie e1ect and that through!uttime "as more im!ortant than ca!acityutii0ation

Si6 Sigma A disci!ine methodoogy of de?ning-measuring- anay0ing- im!roing and

controing the ,uaity in eerycom!any;s !roducts- !rocesses andtransaction "ith utimate goa ofeiminating defects

Business rocess

re


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T$M Six Sigma

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Conc&usion07


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Documents

Improvement Initiatives in GCR Insurance