Improved Crisis Management with communication - Ahti Luukkonen

© EADS 2008 – All rights reserved

Improve Crisis Management with communication

Ahti LuukkonenArea ManagerENVIRONICS OY

page 2 - Crisis Management SSitNR Sigtuna 19032009/OAr © EADS 2008 – All rights reserved

Improving Preparedness and Disaster Recovery with wireless digital communications


Typical TETRA network topology

Connectivity andapplications

Technical network management

Dispatching and operational managementTETRA network

Base stations

Users

TETRA exchanges


Mission critical users

• Public safety agencies securing people’s daily life– Police and crime prevention– Fire and rescue– Ambulance service– Defence forces and border authorities

• Companies and agencies who are important to ensure continuity of the public services and critical infrastructure of the society

– Interoperability is the key to efficient operations


Requirements for mission critical communication

• Security to prevent eavesdropping• Interoperability between authorities• Shared multi-agency use with VPNs• Scalability: citywide, province wide, nationwide• Optimised total cost of ownership (TCO)• Integration with emergency response centers (ERC)• Resilient, always available communication• Enhanced data services for improved situation

awareness


• High availability• Redundancy• Pre-emptive priorities• Queueing of resources• Direct Mode Operation

(DMO)• Base station fallback

TETRA - Purpose built technology formission critical communication

• Specialized group communication• Group communication (one-to-many

communication)• Push-to-talk, instant call connection in

less than 0.5 s

• Uncompromising security• Authentication• Air interface encryption• end-to-end encryption • Disabling of stolen radios • Advanced data services

• Status- and text messaging and IP packet data

• High speed data


Why not GSM, CDMA?Why not WIMAX?

• Commercial services (GSM/CDMA) collapse under heavy load:– Several examples: Helsinki shopping mall bombing, London

Metro bombing, Madrid bombing– not designed for always-available mission critical service– prone to hacking and eavesdropping

• WIMAX is a data service:– no voice services (Skype is not for mission critical users)– even less PMR voice services (instant push-to-talk

communication, security, free mobility)

• WIMAX is a complementary data service and as such also part of our solution, complementing TETRA high speed data service

© EADS 2008 – All rights reserved

Mission critical data complements voice


Improved situation awarenesswith mission critical data

Field

command

applications

On-line

database

access

Instant

high-resolution

image transfer

Advanced

location-

based

applications

Situation

awareness

Operation

efficiency

Improved

security

Rapid

information

sharing


Fire & Rescue

Separated technical and operational management

In each organisation manage their own virtual private networks, no visibility into other VPNs

Operator operates the physical radio network, no visibility into VPNs

Virtual Virtual PrivatePrivate

NetworksNetworks

PhysicalPhysicalradio radio

networknetwork

DXTDXTDXT

Defence Police

DWSDWS

DWS

VPNVPN

VPN

Command and controlCommand and controland radio dispatchingand radio dispatching Command and controlCommand and control

and radio dispatchingand radio dispatchingCommand and controlCommand and controland radio dispatchingand radio dispatching


• TETRA forms the robust and secure mission critical communication backbone for all authorities

• ERCs provide centralized call taking, alarming and dispatching of field units

• Dispatchers assist during the incident by providing supportive data services and coordination

• Field communication using TETRA in own VPNs and using co-operation talk groups

Seamless integration of TETRA with Emergency Response Centres further improves incident preparedness


New challenges

• Unexpected temporary needs for safe and secure communication.

• Temporary, but for a fixed time, need for big events or other agreed operations on a fixed geographical area.

Digital PMR products can close this gap


Defence using VIRVE and TETRA services for crisis management

• VIRVE/TETRA use in Finland– For co-operation between security

authorities– To make defence force operations more

efficient

• TETRA use in international operations– MNB(C) management system in Kosovo– Management of the Nordic Brigade


TETRA in use by Defense Forces in Finland• VIRVE is used for co-operation with other

security authorities

• TETRA is one wireless channel in connection and communication networks

• VIRVE services can be used in crisis situations for material logistics, protecting of targets and to support the management

• Under normal conditions the services make operations more efficient

• TETRA is used as core in the communication networks for multi-national crisis management troops


Comments from users and the operator in Kosovo

• Users– Users are happy with the service and the terminal

size– Because of good coverage and encryption

possibilities the security of the troops has increased

– Short data service is used for status and text messages

– Data applications

• System operator– Successful implementation in containers– Because of unsecured transmissions some brakes

may occur– Some sporadic disturbance in the frequency area

has been detected– Easy to manage. Also mobile dispatching.


THANK YOU

ANY QUESTION ?

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Improved Crisis Management with communication - Ahti Luukkonen