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PROOF 7
Insurance
● Important information about Loan
Insurance (Personal Loan Protector)
● Personal Loan Protector Certificate
of Insurance and Policy Document
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Contents
Key facts about our insurance services page 4
Important information about Personal Loan Protector page 8
Certificate of Insurance Policy Document
Section 1 Are You Eligible? page 14
Section 2 Meaning of Words and Phrases page 15
Section 3 What Are You Covered For? page 18
Section 4 What Are You Not Covered For? page 22
Section 5 How Do You Make A Claim? page 24
Section 6 How Can You Change Your Claim? page 26
Section 7 Important Information page 26
Section 8 Unemployment Help Line – This service is provided
as an additional benefit of the product and does
not form part of your policy page 32
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1. The Financial Services Authority (FSA)
The FSA is the independent watchdog which regulates financial
services. Use this information to decide if our services are right for you.
2. Whose products do we offer?
We offer products from a range of insurers.
We only offer products from a limited number of insurers.
We can only offer products from:
UK Insurance Limited for creditor insurance (with the life cover
element being underwritten by Direct Line Life Insurance Company
Limited)
UK Insurance Limited for home insurance
UK Insurance Limited for motor insurance
UK Insurance Limited for standalone travel insurance
Sterling Insurance Group Limited for personal accident insurance
(except our Direct Marketing channel where a product from Avon
Insurance plc is offered)
Royal & SunAlliance Insurance plc for student and graduate
Possessions
✓
about our insurance services
135 Bishopsgate
London
EC2M 3UR
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Royal & Sun Alliance Plc for safe custody insurance
National Westminster Life Assurance Limited for term assurance
National Westminster Life Assurance Limited for critical illness
insurance
Norwich Union Healthcare Limited for income replacement
insurance
Sterling Insurance Group Limited for accidental death insurance
offered with an Advantage Gold or Advantage Private bank
account or with Advantage Blue
UK Insurance Limited for travel insurance offered with an
Advantage Gold or Advantage Private bank account or with
Advantage Blue
ACE European Group Limited for payment card protection and
Domestic & General Insurance Plc for extended warranty
insurance provided with an Advantage Gold or Advantage Private
bank account
UK Insurance Limited for home emergency insurance provided
with an Advantage Private bank account
Royal & Sun Alliance Insurance Plc for Purchase Protection
insurance for an Advantage Gold or Advantage Private bank
account
Green Flag Motoring Assistance for car breakdown cover offered
with an Advantage Private bank account or with Advantage Blue
Landmark Insurance Company Ltd for Identity Theft Protection
offered with an Advantage Gold or Advantage Private bank
account
Lifestyle Services Group Limited provides the services and have
arranged the insurance cover with London General Insurance
Company Limited for Mobile Phone Insurance offered with an
Advantage Gold or Advantage Private bank account or with
Advantage Blue
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Lifestyle Services Group Limited provides the services and have
arranged the insurance cover with London General Insurance
Company Limited for Gadget and Handbag Cover offered with an
Advantage Private bank account
We only offer our own products.
3. Which service will we provide you with?
We will advise and make a recommendation for you after we have
assessed your needs.
You will not receive advice or recommendations from us for any
type of non-investment insurance contract. We may ask some
questions to narrow down the selection of products that we will
provide details on. You will then need to make your own choice
about how to proceed.
4. What will you have to pay us for our services?
A fee.
No fee.
You will receive a quotation that will tell you about any other fees
relating to any particular insurance policy.
5. Who regulates us?
National Westminster Bank Plc, 135 Bishopsgate, London EC2M 3UR
is authorised and regulated by the Financial Services Authority.
Our FSA Register number is 121878.
Our permitted business is arranging and advising on non-investment
insurance.
You can check this on the FSA’s Register by visiting the FSA’s website
www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
✓
✓
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6. Ownership
The Royal Bank of Scotland Group Plc, which is a parent undertaking
of various insurance companies in the Royal Bank of Scotland Group
(including companies in the Direct Line Group (such as Direct Line
Insurance Plc, Direct Line Life Insurance Company Limited, National
Insurance and Guarantee Corporation Limited, UK Insurance Limited
and Privilege Insurance Company Limited), Churchill Insurance
Company Limited and also National Westminster Life Assurance Limited
and Royal Scottish Assurance Plc), also indirectly wholly owns and
controls National Westminster Bank Plc.
7. What to do if you have a complaint
If you wish to register a complaint, please contact us:
In writing: National Westminster Bank Plc, Customer Relations Unit,
225 Shenley Road, Borehamwood, WD6 1TE
By phone: 0800 015 4212
If you cannot settle your complaint with us, you may be entitled to refer
it to the Financial Ombudsman Service.
By phone: 0845 080 1800
8. Are we covered by the Financial Services CompensationScheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation
from the scheme if we cannot meet our obligations. This depends on
the type of business and the circumstances of the claim. Insurance
advising and arranging is covered for 100% of the first £2,000 and
90% of the remainder of the claim, without any upper limit.
Further information about compensation scheme arrangements is
available from the FSCS.
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Important information aboutNatWest Loan Protector Insurance
Demands and Needs StatementWe have not provided you with a personal recommendation as towhether this policy is suitable for your specific needs, and it’s yourresponsibility to make sure that the policy is right for you. This productmeets the demands and needs of those NatWest customers who wishto ensure that their loan is covered in the event of accident, sickness,involuntary unemployment, death or major illness.
Statement of priceThe cost of cover will be detailed in your Credit Agreement and isinclusive of Insurance Premium Tax.
Your policy summaryPlease read this document carefully. Please refer to your policy wordingfor full terms and conditions. This document does not form part of thecontract between you and your insurer.
Please read your policy carefully to ensure it meets your needs.
Who is the Insurer?Accident, Sickness, Unemployment, Major Illness and Hospitalisationcover is underwritten by UK Insurance Limited. Life cover is provided byDirect Line Life Insurance Company Limited.
What Are the Features of the NatWest Policy?This NatWest Personal Loan Protector policy can cover your monthlyNatWest Loan repayments if you are unable to work for more than 14days in a row as a result of involuntary unemployment, accident orsickness.
In the event of a major illness that prevents you from returning to workuntil the original repayment date of your loan, a benefit payment of theoutstanding loan balance will be paid less any arrears, associatedinterest and costs.
In the event of your death during the period of cover, a benefit paymentof the outstanding loan balance, as at the date of death, will be paidless any arrears, associated interest and costs.
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If you are retired and under the age of 75, in the event of you beingconfined to Hospital as a result of an Accidental Bodily Injury for acontinuous period of 7 days we could cover up to 3 of your monthlyrepayments.
Major Illness, Accident and Sickness and Unemployment cover ceaseon the date you retire.
If you cancel your policy within 30 days of receipt of your loanconfirmation, the insurer will return any premiums paid in full providedno successful claim has been made within that time.
If you cancel your policy after the first 30 days following thecommencement date of your policy, you are entitled to a refund of partof your insurance premium provided you have not made a successfulclaim.
Please see the table below to see what cover you are eligible for:
Are You Eligible?On the commencement date you must:
• Be aged between 18-74;
• Be Working in the UK, including self-employment, for at least 16 hours per week, or where applicable. You are on statutorymaternity or paternity leave or retired;
• Be named on the Agreement. Only the first named applicant canbe insured under this insurance policy.
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Aged 18 until
Retirement
Retired until
age 74
Accident & Involuntary MajorSickness Unemployment Life Hospitalisation Illness
Yes Yes Yes No Yes
No No Yes Yes No
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What is the Duration of the Policy?
Your cover will run in conjunction with your NatWest Loan. As this
policy could run for several years, you may want to review your
insurance needs periodically to ensure the policy is adequate.
Your Right to Cancel
If this cover does not meet your requirements, please return all your
documents within 30 days of receipt. If you cancel your policy within
30 days of receipt of your loan confirmation the insurer will return any
premiums paid in full provided no successful claim has been made
within that time.
If you cancel your policy after the first 30 days following the
commencement date, you are required to give the insurer 30 days
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What Are the Significant Exclusions and Limitations?
The cover is subject to exclusions, all of which are fully explained in the
section ‘What Are You Not Covered For?’ in the Certificate of
Insurance. However, listed below are the significant exclusions and
limitations for your information;
Type of cover
Unemployment
Accident &
Sickness
Major Illness
Significant Exclusions or Limitations
• Knowledge of impending unemployment
• Unemployment occurring during the initial
exclusion period of 30 days
• Voluntary resignation/redundancy
• You must register with the Department for Work
and Pensions to be able to claim
• Self-employed and not ceased trading
• Related to a normal childbirth or pregnancy
• Wilful acts including cosmetic and beauty
treatments
• Alcohol and drugs related
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Below is an example of how this formula would work in practice:-
If a loan is taken out over 60 months, where the original premium is
£1,250 and the insurance was cancelled after 24 months, you would
be entitled to a refund of £383.20.
If the insurer cancels this policy early the insurer will provide you with
3 calendar months written notice. You will be entitled to a refund
calculated on a pro rata basis depending on how many months of
cover you would have had if the cover had not been terminated.
The insurer will continue to pay monthly benefits under the terms of the
policy for any valid claim that is being paid at the date of termination.
The cost of this insurance is detailed in your loan agreement.
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written notice. If you cancel your policy after the first 30 days following
the commencement date of your policy, you are entitled to a refund of
part of your insurance premium provided you have not made a claim.
Since the amount the insurer might have to pay in the event of a
successful claim is greater at the beginning of the term than at the end
the insurer does not calculate your refund on a pro rata basis. Instead
the insurer uses a formula called the Rule of 78, which reflects the way
the risk changes over the loan. Below is a table, which explains what
proportion of premium you would receive as a refund.
All figures used above are rounded to nearest whole number.
60 Month Loan 84 Month Loan
After 12 months 57% 68%
After 24 months 31% 46%
After 36 months 13% 29%
After 48 months 2% 16%
After 60 months 0% 6%
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How Do You Make a Claim?
To notify the insurer in the first instance, please contact your branch or
telephone the helpline on 0845 246 0461.
How Do You Make a Complaint?
Should there ever be an occasion where you need to complain, please
call the insurer on 0845 246 0461.
If you wish to write, then address your letter as follows, Customer
Liaison Unit, UK Insurance Limited, The Wharf, Neville Street,
Leeds, LS1 4AZ.
If the Insurer is unable to resolve the complaint or does not resolve the
complaint to your satisfaction, you may refer it to the Financial
Ombudsman Service (FOS). Their address is: South Quay Plaza,
183 Marsh Wall, London, E14 9SR, telephone 0845 080 1800.
Details About Our Regulator
UK Insurance Limited and Direct Line Life Insurance Company Limited
are authorised and regulated by the Financial Services Authority.
The Financial Services Authority website which includes a register of all
regulated firms can be visited at www.fsa.gov.uk/register, or the
Financial Services Authority can be contacted on 0845 606 1234.
Under the Financial Services and Markets Act 2000, the company may
be unable to meet all its liabilities to policyholders, compensation may
be available. Insurance advising and arranging is covered for 100% of
the first £2,000 and 90% of the remainder of the claim, without any
upper limit. For compulsory classes of insurance, insurance advising
and arranging is covered for 100% of the claim, without any upper
limit. Information can be obtained on request, or by visiting the
Financial Services Compensation Scheme website at www.fscs.org.uk.
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Important information Credit facilities: Over 18s only.
Personal Loan Protector The policy document explains how to make a claim and details the full complaintsprocedure in the event of a dispute. Insurance companies share information with eachother to prevent fraudulent claims via a register of claims and Insurance Hunter, acentral insurance application and claims checking database. A list of participants andthe name and address of the operator is available on request from the insurer.
Personal Loan Protector is underwritten by UK Insurance Limited and Direct LineLife Insurance Company Limited, both members of the Royal Bank of Scotland Group.
UK Insurance Limited, The Wharf, Neville Street, Leeds LS1 4AZ. Authorised andregulated by the Financial Services Authority. Registered in England No: 1179980.
Direct Line Life Insurance Company Limited. Registered office, 3 Eldridge Road,Croydon, Surrey CR9 1AG. Registered in England No: 2199286.
There is a choice of law applicable to this insurance but, unless the insurers agreeotherwise, the law for that part of the United Kingdom, the Channel Islands or Isleof Man in which you normally live will apply.
If you are not satisfied with any of NatWest’s products or services we have acomplaint handling procedure that you can use to resolve such matters. A leafletgiving details of the procedure can be obtained from any of our branches or bytelephoning us. We are a member of The Financial Ombudsman Service. If you arestill not satisfied after following our procedures, you can ask the Ombudsman toreview the complaint.
You can find out more about The Financial Ombudsman Service in a leafletavailable from any branch or by telephoning us. Alternatively you can write to:Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR or telephone 0845 080 1800.
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Personal Loan Protector Certificate of Insurance
and Policy Document
Important – Please read this document carefully and keep it in a safe
place. Make sure that You are eligible for the insurance cover. You
should make sure You know what this insurance does and does not
cover. If You are not completely satisfied, return this document to Your
Lender with a covering letter stating Your name, address and loan
account details within 30 days following receipt of the letter from the
Lender advising that Your Loan has been made available. The Lender
will cancel the cover from the Commencement Date and refund the
premium paid, provided no claim has been made.
This certificate shows, that provided You are eligible and have paid
or agreed to pay the premium You are covered under an insurance
scheme for loan protection issued by Your Insurers to the Lender.
The information given to the Insurer orally, in writing or otherwise and
in the application, forms the basis of the contract between You and the
Insurer. You must tell the Insurer of any change to this information as
soon as possible, as failure to do so could affect the cover provided.
Section 1: Are You Eligible?On the Commencement Date You must:
● Be aged between 18-74;
● Be Working in the UK, including Self-employment, for at least
16 hours per week, or where applicable, You are on statutory
maternity or paternity leave or retired;
● Be named on the Agreement. Only the first named applicant can
be insured under this insurance policy.
If You are Working but are absent from Work at the Commencement
Date due to accident or illness, Your Accident & Sickness cover will not
start until You have returned to Work for a continuous period of at least
one calendar month.
You must also be under the age of 75 at the end date of your loan.
Please see the table over the page to see what benefits you are eligible for:
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Section 2: Meaning of Words and Phrases
These are listed in alphabetical order and have the following meaningswhenever they appear in bold within the policy.
Accidental Bodily Injury – Bodily injury occurring during the Period ofCover and caused solely and directly by accidental, external, visibleand violent means and independently of any physical or mental illness.
Agreement – The loan agreement between You and the Lender. The total amount of Your main loan must not exceed £25,000.
Carer – Being completely without Work solely due to the need to carefor an immediate family member (spouse, partner, parent, child) andbeing registered with Your local Social Services Department as a Carer(having undertaken a Community Care Assessment or Carers’Assessment that concludes an immediate family member requires carefor at least 25 hours per week).
Commencement Date – The date on which Your loan is drawn down,or the date You sign the application for insurance, whichever is the later.
Doctor – A UK registered medical practitioner, practicing in the UKother than You or Your relatives.
End Date – The earliest of the following dates:
● Your Agreement ends;
● All payments due to the Lender under the Agreement have been paid;
● The last payment becomes due under the original terms of theAgreement;
Aged 18 until
Retirement
Retired until
age 74
Accident & Involuntary MajorSickness Unemployment Life Hospitalisation Illness
Yes Yes Yes No Yes
No No Yes Yes No
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● The date of Your death;
● The date a judgement is entered in any court relating to Yourobligations under the Agreement or Your obligations stop or areassigned or transferred to someone else;
● The date the Agreement is referred to the Lender’s Insolvency &Debt Recovery Department;
● For Accident and Sickness, Unemployment and Major Illnessbenefit the date You retire from Work;
● For Life and Hospitalisation Benefit, the date you reach the age of 75;
● A Major Illness benefit is paid for You;
● 120 months after You enter the Agreement.
Hospital – A lawfully operated establishment in the UK (excluding aconvalescent, nursing or resting home or nursing or self care or restarea of a Hospital) which has accommodation for resident patientswith organised facilities for diagnosis and major surgery and whichprovides a 24 hour-a-day nursing service by registered nurses.
Hospitalisation/Hospitalised – You being confined to Hospital.
Insurer – UK Insurance Limited for Accident, Sickness, Major Illness,
and Unemployment cover and Direct Line Life Insurance Company
Limited for the Life insurance cover.
Lender – National Westminster Bank Plc.
Major Illness – A heart attack, cancer (excluding skin cancers other
than melanoma), a stroke (otherwise known as cerebro-vascular
accident lasting longer than 24 hours), coronary by-pass, kidney failure
(requiring dialysis) or major organ transplant (receiving a heart, liver,
lung, pancreas, kidney or bone marrow) which leaves You unable to
carry out the duties of Your Normal Occupation until the original
repayment date of the loan.
Monthly Benefit – The monthly repayment due from You to the
Lender as stated in Your Agreement. If You make a capital repayment
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in addition to Your normal monthly repayment, the amount paid by
the Insurer will be the normal monthly repayment. No cover will be
provided for any final payment due to the Lender, which exceeds the
normal monthly payment as stated in Your Agreement.
Normal Occupation – Your paid occupation immediately before Your
accident, sickness or Major Illness, or similar occupation that You are
able to perform or may reasonably become qualified to perform, based
on Your education, training and ability.
Off Sick – A period when You are unable to carry out the duties of
Your Normal Occupation due to an accident or sickness as certified
by a Doctor, which starts during the Period of Cover. You must be
under the regular care and attention of a Doctor.
Outstanding Balance – The amount You still owe to the Lender under
the Agreement, less any discount for paying the Agreement off early.
The Outstanding Balance on the loan will not include any Monthly
Benefit arrears, or associated interest and costs.
Period of Cover – The period from the Commencement Date to the
End date.
Retirement – Having permanently ceased Working.
Self-Employed – Actively Working in a profession or business alone or
in a partnership and paying Class 2 National Insurance under the Social
Security Contributions and Benefits Act 1992 and liable to pay income
tax under Schedule D of the Income and Corporation Tax Act 1988,
or a company director who is a controlling director.
Specialist – A Doctor who holds, or has held, a consultant appointment
in an NHS hospital in a specialty relevant to Your condition.
Temporary Work – Work that is not permanent and is not governed
by a contract of employment, fixed or otherwise, and is not Self-
Employment. Also Work that is seasonal or irregular.
UK – The United Kingdom, the Channel Islands and the Isle of Man.
Unemployment/Unemployed – A period when You are out of Work
or Temporary Work involuntarily and:
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● You are actively seeking Work;
● You are not in receipt of, or entitled to, any pay in lieu of notice;
● You have throughout Your claim been registered with the
appropriate authority (the Department for Work and Pensions).
If You have been entitled to make reduced National Insurance
contributions in the past or You are aged over 60 and in receipt
of pension credits then You do not need to be registered with the
Department for Work and Pensions.
Please note – if You are seeking Work in the EU for a period of up to
three months, You must make arrangements with the Department for
Work and Pensions to register as Unemployed in the country You are
going to. You must obtain a form E303/3 from the Pension Service in
Newcastle before leaving the UK.
War – Armed conflict between states, organisations, or domestic
factions of opposing citizens of the same country, characterised by
lethal violence between combatants or against civilians.
Work/Working – Being in paid employment or Self-Employment,
for at least 16 hours a week in the UK, or on statutory maternity or
paternity leave.
You/Your – The person to whom this policy has been issued provided
that they are named on the Agreement as the first named borrower,
are eligible, have applied for insurance and have paid, or agreed to pay
the premium.
Section 3: What Are You Covered For?
Accident & Sickness Cover
If You are Off Sick for a continuous period of at least 14 days during the
Period of Cover, the Insurer will pay to the Lender a sum equivalent
to the Monthly Benefit divided by the number of days that are in the
month You are unable to Work, for each consecutive day that You are
Off Sick. The payment will be made on a monthly basis. This entitlement
will continue until the maximum of 60 Monthly Benefits per claim have
been paid, or until the cover End Date, whichever happens first.
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For example if Your Monthly Benefit is £300 and You are Off Sick for
20 days in November the payment You will receive will be worked out
by dividing Your Monthly Benefit by the number of days in the month
and then multiplying by the number of the days in the month that You
have been Off Sick, which in this example would mean You would be
entitled to £200.
If You are Off Sick for two periods both resulting from the same cause,
that are separated by three months or less, the Insurer will treat this as
one claim, but will not pay any Monthly Benefit for the time in
between. Otherwise, if the cause is the same condition and the period
of time between the two claims is more than three months, You will not
be able to make the second Accident & Sickness claim until You have
been back at Work for three continuous months. If, however You are
Off Sick for a different cause, You will not be able to make a second
Accident & Sickness claim until You have been back at Work for 30
consecutive days.
After the maximum of 60 Monthly Benefits have been paid for any
period of accident or sickness, further claims for accident or sickness
must be preceded by:
● Three consecutive months in Work if the reason for claiming is
as a result of the same cause; or
● 30 consecutive days in Work if the reason for claiming is as
a result of a new cause.
Please note that cover and benefits paid under this section of the policy
end when you retire.
Unemployment Cover
If You are Working and become Unemployed for a continuous period
of at least 14 days during the Period of Cover, the Insurer will pay to
the Lender a sum equivalent to the Monthly Benefit divided by the
number of days that are in the month that You are out of Work, for
each consecutive day that You are Unemployed. The payment will be
made on a monthly basis. This entitlement will continue until the
maximum of 12 Monthly Benefits per claim have been paid,
or until the cover End Date, whichever happens first.
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For example if Your Monthly Benefit is £300 and You are
Unemployed for 20 days in November the payment You will receive
will be worked out by dividing Your Monthly Benefit by the number of
days in the month and then multiplying by the number of the days in
the month that You have been Unemployed, which in this example
would mean You would be entitled to £200.
If two periods of Unemployment are separated by three months or
less, the Insurer will treat this as one claim, but will not pay any
Monthly Benefit for the time in between. If the two periods of
Unemployment are separated by more than three months, You will
not be able to make the second Unemployment claim, until You have
been back at Work for three continuous months.
After the maximum of 12 Monthly Benefits have been paid for any
period of Unemployment further claims for Unemployment must be
preceded by three consecutive months in Work.
If You are receiving Unemployment benefit and want to start
Temporary Work which will continue for less than six months, please
tell the Insurer before You start this Work. The Insurer will not pay any
Monthly Benefit during the period of Temporary Work. However,
when the Temporary Work finishes, Your Unemployment claim may
continue in which case the Insurer will treat this as one continuous
claim until the cover End Date or until the maximum of 12 Monthly
Benefits have been paid per claim, whichever happens first.
If Your Work ends due to the need for You to become a Carer, You
may claim under this section. You will however be required to provide
evidence to substantiate Your claim, which is detailed in Section 5 –
“How Do You Make A Claim?”.
Please note that cover and benefits paid under this section of the policy
end when You retire.
Major Illness Cover
If You are Off Sick as a result of a Major Illness and Your Specialist
confirms You will remain Off Sick until the original repayment date of
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the loan, the Insurer will pay the Lender the Outstanding Balance on
Your loan.
Please note that cover and benefits paid under this section of the policy
end when You retire.
Life Cover
In the event of Your death during the Period of Cover, the Insurer will
pay the Lender the Outstanding Balance on the loan at that date.
Please note that cover and benefits paid under this section of the policy
end when You reach the age of 75.
Hospitalisation Cover
If You are confined to Hospital as a result of an Accidental Bodily
Injury for a continuous period of 7 days during the Period of Cover,
the Insurer will pay to the Lender a sum equivalent to the Monthly
Benefit divided by the number of days in the month that You are
Hospitalised, for each consecutive day that You are Hospitalised until
the cover End Date or until the maximum of 3 Monthly Benefits for
each claim have been paid.
If You are Hospitalised for two periods that are separated by 3 months
or less and each period of Hospitalisation results from the same
cause, the Insurer will treat both periods in Hospital as one claim,
however the Insurer will not pay any Monthly Benefit for the time
between the two periods.
If You are Hospitalised for two periods that are separated by more
than 3 months and the cause of you being Hospitalised for a second
time is the same as the cause of the initial claim, You will be restricted
from making another Hospitalisation claim for 3 months once Your
first period of confinement to Hospital has ended. However, if the
cause of You being Hospitalised for a second time is different from the
cause of the initial claim, You will only be restricted from making
another Hospitalisation claim for 30 consecutive days once Your first
period of confinement to Hospital has ended.
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Please note that cover and benefits paid under this section of the policy
end when You reach the age of 75.
Section 4: What Are You Not Covered For?
A. This policy does not cover any accident, sickness, Unemployment,
Hospitalisation or Major Illness arising wholly or partly from:
● Normal pregnancy (including multiple pregnancy) or childbirth,
including delivery by caesarean section or any other medically
or surgically assisted delivery which does not cause medical
complications. This exclusion does not apply to any complication
of pregnancy, which is diagnosed by a Doctor, or Specialist in
obstetrics;
● Your wilful or deliberate actions during the Period of Cover;
● Anything which occurs as a result of taking alcohol or drugs
(unless they are taken under the direction of a Doctor and are
not for the treatment of drug addiction);
● War; or
● Any medical operations or treatments not medically necessary,
including cosmetic or beauty treatments.
B. This policy does not cover any period of Unemployment:
● Which occurred before the Commencement Date;
● If You are informed, within the first 30 days immediately after the
Commencement Date, that You are to lose Your employment,
or You knew it to be impending when You signed the
Agreement, whether or not You had received official notice;
● For any period for which You received, or are entitled to receive
payment in lieu of notice. After this period You will have to be
Unemployed for 14 days in a row before You will be able to
make a claim;
● If it results from Your resignation, voluntary redundancy or early
retirement or if You are Self-Employed and Your business
voluntarily ceases trading;
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● If it results from Your dismissal, which is caused by Your own
misconduct;
● If it results in the non-renewal of a fixed-term contract; however
this exclusion will not apply if You are Working on a regularly
renewable contract and benefit will be paid if:
● You have been on a contract with the same employer for at
least 12 months and had the contract renewed at least once;
● You have been under contract with the same employer for
a period of 24 months;
● You were originally Working on a permanent basis with the
same employer but were transferred to a fixed-term contract
by the employer without a break in Work;
● You are Working on a contract, which is not regularly renewable
but individually negotiated, and You have been with the same
employer for at least six months and had Your contract renewed
at least twice, and Your contract is terminated before it was due
to expire. If this is the case, then otherwise subject to the terms of
the policy, the Insurer will restrict payments to the period up to
the original contract expiry date;
● If You are Self-Employed and Your business stops trading
temporarily; or
● If You are in Temporary Work;
● However, if You are claiming under the Policy and You take any
Temporary Work which lasts less than six months, the claim will
freeze while You are in Temporary Work. When the Temporary
Work finishes, Your claim will continue from the point it was at
before You took the Temporary Work (with any accumulated
time that was put towards fulfilling the 14 day waiting period,
continuing once the Temporary Work has ended).
Repayment Holidays and Capital Repayment Holidays
If You claim for Accident, Sickness, Unemployment or Hospitalisation
during a repayment holiday, no benefit will be paid for the duration of the
repayment holiday period as there will be no repayments that require
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PROOF 7
cover at that time and because You will not be paying any premium during
this period. Life cover however will continue to be offered during the
repayment holiday subject to the terms and conditions on this policy. Your
12 months’ Unemployment, 3 months Hospitalisation cover or 60
months’ Accident and Sickness cover will begin from the month You make
Your first repayment. If the claim arises during a capital repayment
holiday, any benefit paid will reflect the reduced monthly repayments due
at that time. In both cases, if the period of Accident, Sickness,
Hospitalisation or Unemployment continues beyond the repayment or
capital repayment holiday period, any benefit paid will increase to reflect
the monthly repayment(s) then due.
Section 5: How Do You Make A Claim?
To notify Your Insurer of a Life claim Your personal representative
should contact the Helpline on 0845 246 0456 and send an original
Death Certificate to UK Insurance Limited, Claims Unit, PO Box 106,
37 Broad Street, Bristol BS99 7NQ.
To notify Your Insurer of an Accident, Sickness, Unemployment,
Hospitalisation or Major Illness claim You should contact Your
branch or the Helpline on 0845 246 0456 to request a claim form.
Lines are open 9am to 5pm, Monday to Friday. Calls may be recorded.
Hearing or Speech impaired customers can contact the Insurer on
Minicom 0800 051 3030.
Please fill in the form fully and accurately and, where applicable,
arrange for Your Doctor, an official of the Department for Work and
Pensions and Your employers to fill in the appropriate sections and
return it to the address shown on the form.
In order to verify Your claim, You will have to provide any proof that is
reasonably requested (at Your own expense, if any). If adequate proof
is not received Your claim may not be paid.
You (or Your personal representative for a Life claim) may be asked for
more information, for example:
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Life claims –
● an original death certificate (in English) or an office copy of Grant
of Probate/Letters of Administration.
Accident, Sickness & Major Illness claims –
● a certificate from Your Doctor and employer saying that You arenot Working; You may also be required to be examined (at theInsurer’s expense) by a Doctor of the Insurer’s choice.
Unemployment claims –
● a copy of the Jobseekers Agreement that You signed with theDepartment for Work and Pensions, or a record of any jobapplications You have made. If You are Self-Employed theInsurer will require satisfactory proof of Your bankruptcy or theinvoluntary insolvency of Your business and ceasing to trade.
Hospitalisation claims –
● copies of Your medical certificates and/or Doctor’s statements.
Carers –
● Evidence that You are required to care for an immediate familymember, a Community Care Assessment or Carers’ Assessmentand that You were not aware of the need for You to become aCarer at the Commencement Date.
You will also be asked to fill in a continuation claim form (at Your ownexpense, if any) for each month that You continue to claim forAccident and Sickness or Unemployment. You should send this to theInsurer on a monthly basis unless otherwise stated. Your claim may bedelayed if the Insurer cannot verify it because You are late in sendingthe Insurer Your continuation claim form. As soon as You go back toWork You should tell Your Insurer, so that the correct final paymentcan be made and Your claim closed.
Any claim supported by a false declaration or found to be fraudulent,unfounded or intentionally exaggerated will not be paid. If this happensor if You carry on claiming after You have returned to Work Yourinsurance will be cancelled, without the three months’ written notice,and action will be taken to recover any overpayments.
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All Monthly Benefits will be paid to the Lender.
The Insurer will only pay one type of benefit (Accident, Sickness,Hospitalisation or Unemployment) at a time.
If You or Your partner are receiving any State benefit, You should advisethe appropriate authority if You are also claiming under this policy. Insome circumstances, the amount of Monthly Benefit You receive underthis policy may affect Your entitlement to State benefit. Your localemployment authority will be able to provide You with further information.
Section 6: How Can You Change Your Claim?
If the Insurer is paying an Accident or Sickness claim and You becomeUnemployed or vice versa please tell the Insurer as soon as possible.Depending on the situation the Insurer may send You a new claim form,which will need to be completed by Your Doctor/employers and/orDepartment for Work and Pensions to ensure Your claim is valid. TheInsurer will treat Your Accident, Sickness and Unemployment claims asone continuous claim and payments will continue without a further waitingperiod up until the cover End Date or until the maximum number ofMonthly Benefits have been paid, whichever happens first.
Section 7: Important Information
Your Right to Cancel
If this cover does not meet Your requirements, please return all Yourdocuments to Your branch with a covering letter stating Your name,address and loan account details within 30 days following receipt of theletter from the Lender advising that Your Loan has been made available.Your cover will be cancelled and any premium paid will be returned infull, provided no claims have been made on the policy during that time.
Complaints Procedure
Should there ever be an occasion where You need to complain, pleasecall the Insurer on 0845 246 0455, lines are open 9am-5pm Mondayto Friday. Calls may be recorded. Hearing or Speech impairedcustomers can contact the Insurer on Minicom 0800 051 3030.
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If You wish to write, then address Your letter to Customer Liaison Unit,UK Insurance Limited, The Wharf, Neville Street, Leeds LS1 4AZ.
If the Insurer is unable to resolve the complaint, You may refer Yourcomplaint to the Financial Ombudsman Service (FOS). Their address is:South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone 0845 080 1800.
If You do refer Your complaint to the Financial Ombudsman Service,this will not affect Your right to take legal action.
A copy of the Insurer’s complaints procedure leaflet is available on request.
Choice of Law
The law applying to this insurance shall be the law of England andWales unless there is a written agreement to the contrary.
Claims Investigations
In the event of a claim, any information, which You provide or haveprovided to the Insurer, will be put on the Register of Claims through whichinsurers share information to prevent fraudulent claims. A list of participantsand the name and address of the operator are available from the Insurer.
Cost
The cost of this insurance is detailed in Your Agreement. The premiumhas been added to the amount You have borrowed and its cost ispayable by monthly instalments over the duration of Your loan. Interestwill accordingly become payable on this premium over the full term ofthe loan, or until the loan is repaid.
Termination of Contract
If You cancel Your policy after the first 30 days’ following theCommencement Date, You are required to give the Insurer 30 dayswritten notice. Once this notice is given, You will be entitled to a refundof part of Your insurance premium provided You have not made a successful claim.
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Since the amount the Insurer might have to pay in the event of a successful claim is greater at the beginning of the term than at theend the Insurer does not calculate Your refund on a pro rata basis.Instead the Insurer uses a formula called the Rule of 78, which reflectsthe way the risk changes over the loan.
Below is a table, which explains what proportion of premium You wouldreceive as a refund.
All figures used above are rounded to nearest whole number. Below is anexample of how this formula would work in practice:
If a loan is taken out over 60 months, where the original premium is£1,250 and the insurance was cancelled after 24 months, You would beentitled to a refund of £383.20.
If the Insurer cancels this policy early the Insurer will provide You with 3calendar months written notice. You will be entitled to a refund calculatedon a pro rata basis depending on how many months of cover You wouldhave had if the cover had not been terminated. The Insurer will continueto pay Monthly Benefits under the terms of the policy for any valid claimthat is being paid at the date of termination.
Business Language Used
The language used in this is and all other documents relating to this policy isEnglish. All future communications both verbal and written will be in English.
Assignment
You cannot transfer Your rights or interest in this policy to any other person.If the Insurer transfers their rights and interests in this policy to any other
60 Month Loan 84 Month Loan
After 12 months 57% 68%
After 24 months 31% 46%
After 36 months 13% 29%
After 48 months 2% 16%
After 60 months 0% 6%
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person Your rights and interests under this policy will not be diminished andthe level of service received under this policy will not be diminished.
The Insurers
Accident, Sickness, Major Illness, Hospitalisation and UnemploymentInsurance is underwritten and provided by UK Insurance Limited,Registered Office, The Wharf, Neville Street, Leeds LS1 4AZ. Registered inEngland No. 1179980. The Life Insurance is underwritten and provided by Direct Line Life Insurance Company Limited. Head office: 6 Atlantic Quay,55 Robertson Street, Glasgow G2 8JB. Registered Office: 3 Edridge Road, Croydon, Surrey CR9 1AG. Registered in England No.2199286. Both companies are authorised and regulated by the Financial ServicesAuthority.
Details About Our Regulator
The Financial Services Authority website which includes a register of allregulated firms can be visited at www.fsa.gov.uk/register, or the FinancialServices Authority can be contacted on 0845 606 1234. UK InsuranceLimited is entered in the FSA ’s register under number 202810, Direct LineLife Insurance Company Limited is entered under number 170956.
Under the Financial Services and Markets Act 2000, should the Companybe unable to meet all its liabilities to policyholders, compensation may beavailable. Insurance advising and arranging is covered for 100% of thefirst £2,000 and 90% of the remainder of the claim, without any upperlimit. For compulsory classes of insurance, insurance advising andarranging is covered for 100% of the claim, without any upper limit.Information can be obtained on request, or by visiting the FinancialServices Compensation Scheme website www.fscs.org.uk.
Connected Companies
National Westminster Bank Plc, UK Insurance Limited and Direct Line LifeInsurance Company Limited are connected companies as they are allmembers of The Royal Bank of Scotland Group.
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YOUR INFORMATION
Who we are
Accident and Sickness, Unemployment, Hospitalisation, Major Illness andLife cover is arranged by National Westminster Bank Plc and underwrittenby UK Insurance Limited (“UKI”) and Direct Line Life Insurance CompanyLimited (“DLL”).
You are giving Your information to National Westminster Bank Plc, UKI and DLL. All are members of The Royal Bank of Scotland Group (The Group).
For information about our Group of companies please visit www.rbs.comand click on ‘About Us’, or for similar enquiries please telephone 0131556 8555 or Minicom 0845 900 5960.
Your electronic information
If You contact Us electronically, We may collect Your electronic identifier,e.g. Internet Protocol (IP) address or telephone number supplied by Yourservice provider.
How we use your information and who we share it with
Your information comprises all the details We hold about You and Yourtransactions, and includes information obtained from third parties.
We may use and share Your information with other members of the Groupto help Us and them:
● assess financial and insurance risks;
● recover debt;
● prevent and detect crime;
● understand our customers’ requirements;
● develop and test products and services.
We do not disclose Your information to anyone outside the Group except:
● where We have your permission; or
● where We are required or permitted to do so by law; or
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● to credit reference and fraud prevention agencies and othercompanies that provide a service to Us or You; or
● where We may transfer rights and obligations under this agreement.
We may transfer Your information to other countries on the basis thatanyone to whom We pass it provides an adequate level of protection.However, such information may be accessed by law enforcementagencies and other authorities to prevent and detect crime and complywith legal obligations.
From time to time We may change the way We use Your information.Where We believe You may not reasonably expect such a change Weshall write to You. If You do not object to the change within 60 days, Youconsent to that change.
Fraud prevention agencies
If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies. Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information toprevent fraud and money laundering, for example when:
● Checking applications for, and managing credit and other facilitiesand recovering debt;
● Checking insurance proposals and claims;
● Checking details of job applicants and employees.
We, and other organisations that may access and use informationrecorded by fraud prevention agencies, may do so from other countries.
We can provide the names and addresses of the agencies We use
if You would like a copy of Your information held by them. Please contact
Us at the address below. The agencies may charge a fee.
If You would like a copy of the information We hold about You, please
write to: The Data Protection Officer, Regulatory Risk Department,
Churchill Court, Westmoreland Road, Bromley BR1 1DP quoting Your
reference. A fee may be payable.
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Section 8: Unemployment Help Line
This service is provided as an additional benefit of the product and does
not form part of your policy.
This is a free, independent and confidential advisory service for you to use
at any time. It provides confidential advice and assistance on
unemployment related issues. The advisers will give you practical guidance
and provide extensive details of many sources that may help you to find
new employment such as:
● Help finding prospective employers
● Advice on interview techniques
● Guidance preparing CVs
● Advice on State benefit eligibility and procedure
● Help finding retraining opportunities
● Support and advice on redundancy including payment entitlement
To take advantage of this service, please call 01582 429222 where the
advisers will be pleased to assist you. Lines are open from 9am to 5pm,
Monday to Friday. The service is provided at no extra cost, other than the
cost of your telephone call.
National Westminster Bank Plc, UK Insurance Limited and Direct Line Life
Insurance Company Limited cannot accept responsibility for the
unavailability, quality or standard of advice provided nor for any
consequences resulting from or arising out of the use of these services
apart from in the case of injury and death.
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Notes
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Notes
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Notes
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National Westminster Bank Plc, 135 Bishopsgate, London EC2M 3UR. NWB 4877 7 July 2008
It’s easy to get in touch
0845 30 30 320(8am–8pm, Monday to Friday, 9am–4pm Saturday, excluding Bank Holidays)
Minicom users can call
0800 917 0526
natwest.com/loans
Maximum call charge from a BT landline is 6p plus up to 2p per
minute. Calls from other networks may vary. Calls may be recorded.
This leaflet is also available in Braille, in large print and on audio tape.
Please call 0800 917 0527 to request that the brochure be sent to
you in an alternative format.
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