Importance of proper communication Dr. Baban Dolas, M.S.
Nityaseva Hospital & Global Vision Eye Bank, Pune. Words are
windows or They are wall choice is yours Principles of Effective
Communication 2 most important ingredients of communication I YOU I
YOU Effective communication is a process of Creating bridge between
I and You Creating understanding Creating connection Creating a
safe space to express oneself and receive others Creating a WIN-WIN
relationship. Communication is about creating a WIN-WIN
relationship We all want WIN-WIN relationship. Then WHY We have
conflicts We feel upset We feel annoyed We feel angry. We feel
disconnected with each other Obstacles to Effective Communication
Judgments Right / Wrong / Good / Bad Blame and Fault Opinions
Evaluation Criticism Labels Demand and Threat DO NOT JUDGE, AND YOU
WILL NOT BE JUDGED. FOR AS YOU JUDGE OTHERS, SO YOU WILL YOURSELVES
BE JUDGED. HOLY BIBLE, MATTHEW 7:1 Judging, blaming and criticizing
are HABITS Moving beyond these HABITS Beyond Right and Wrong there
is a field I will meet you there -Rumi What happens to disconnect
us from our compassionate nature, leading us to behave violently
and exploitatively? And Conversely, What allows some people to stay
Connected to their compassionate nature under even the most trying
circumstances? 4 Principles of Effective Communication Observation
FeelingsNeedsRequest Principle one- OBSERVATION Observing without
judging is the highest form of human intelligence. -J Kirshnamurthy
Indian Philosopher OBSERVATIONs are: Facts What you see What you
hear Expressing and receiving without judging and blaming.
Principle two- Feelings Connecting with the feeling of self and
others. Feelings are emotions Bodily sensations Example: Angry,
upset, lonely, low, guilty, fearful, sad Happy, excited, joy,
satisfied, inspired Principle three- Needs Connecting with the
universal needs. Example; Respect, support, care, understanding, to
be heard, truth, help, confidence, gentleness, Harmony,
togetherness, unity. Our feeling arise due to our met or unmet
needs. Principle four- Request In order to fulfill your unmet needs
we make a request. Request is an action which will fulfill your
need. One concrete step which will help you move your relationship
forward. Fortunate is the one Who has learned to admire, But not to
envy.. Never miss the opportunity to compliment or say something
encouraging to someone Refuse to talk negatively about others;
don't gossip and don't listen to gossip Have a forgiving view of
people. Believe that most people are doing the best they can Keep
an open mind; discuss, but don't argue. (It is possible to disagree
without being disagreeable.) If someone criticizes you, see if
there is any TRUTH to what he is saying; if so, make changes. If
there is no truth to the criticism, ignore it and live so that no
one will believe the negative remark Cultivate your sense of humor;
laughter is the shortest distance between two people. Do not seek
so much to be consoled, as to console; do not seek so much to be
understood, as to understand; do not seek so much to be loved as to
love What I want in my Life is compassion, a flow between myself
and others based on a mutual giving from the Heart. - MBR Tolerance
empowers us to not let irritating circumstances steal our peace of
mind. Lack of tolerance makes us a victim of our circumstances VERY
difficult to practice but practice makes "it" perfect !! KINDNESS
IS A LANGUAGE, WE ALL UNDERSTAND EVEN THE BLIND CAN SEE AND DEAF
CAN HEAR. From today Lets follow DIVINE DIET.. Zero on Bitterness,
Add on Patience, Less on Worry, More on Hope, Slow on Anger &
Fast on Forgiveness. THANKS ANIRUDDHA.A certified NVC trainer Who
taught me NVC & helped me to make this presentation References:
Nonviolent Communication, A Language of Compassion Marshal B.
Rosenberg, Ph.D. For further details:
