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Implementing the ESR Model Office
Michèle WilcoxLearning and Workforce Manager
Annual Public MeetingE-mail: [email protected]
Telephone: 01283 511511 ext 2090
Trust Summary• A medium sized acute hospital
• Authorised as a Foundation Trust on 1st November 2008
• 420 beds
• Employ 2,500 staff with an annual pay bill in the region of £80 million per annum
• Serve a population of some 360,000Annual Public Meeting
ESR Vision
• One integrated HR System
• To remove duplicate effort and streamline existing processes
• Centralised Recruitment
• Quality service provision
• Manager and employee access
Annual Public Meeting
ESR Journey
Annual Public Meeting
Core Functionality
April 2008
Employee Services
Team
Sept 2008
OLM Live
April 2009
Self Service
Sept 2009
IIM interface
Oct 2010
OLM e-learning
Dec 2010
Model Office ImplementationComponent? Benefits achieved
Recruitment & Interface with NHS Jobs
Centralised recruitment. Duplicate effort eradicated. Data accuracy. Confidence in process. Adherence to legislation.
IAT Efficiency gains. Duplicate effort eradicated. Staff time used more effectively elsewhere. WMMP scheme.
All available HR & Payroll functionality
Follow ESR end-to-end process. Efficiency gains. Employee Services Team. Better service provided to customers.
IIM Streamlined processes and reduced duplicate effort. Improved new starter’s experience.
Data Integrity Accurate reporting and user confidence in ESR. Self Service supports this.
OLM & NLMS Eradication of duplication of effort and process efficiencies. Integrated system. Better data quality. Productivity gains from e-learning and cost savings.
Component? Benefits achieved
Absence Management Improved absence recording with Self Service resulting in better management of sickness and ability to be proactive.
Reporting Reliable information accessible at touch of a button. Managers have access to report on data.
Self Service Implementation
Users have ownership of information. Reduced HR admin having eradicated duplication. Improved reporting and data quality.
Model Office Implementation 2
In progress
Component? Status
Establishment Control Currently implementing.
Occupational Health Currently implementing.
Interfaces Currently implementing E-Rostering (Healthroster) and consultant job planning.
Overall Benefits
• One System
• Efficiency and effectiveness gains
• Cost Savings
• Empowering Managers
• Accessibility of data
• Interfaces to other systems
Critical Success Factors
• Strong Executive Sponsor and Project Board support• Clear Project Plan• Project Board and team structure• ESR is our master system• Open communication channels• Maintained momentum for the project• Process Mapping• Drawing on the experience of others• And finally . . . .
It is a team effort!
Thank you for your time.
