Implementing Situational Leadership: Building

Commitments

Four Basic Decision – Making Styles

Authoritative ConsultativeFacilitativeDelegativeAs a general rule, you select the appropriate decision – making style by using situational leadership and determining who owns the decision

Authoritative Decision – Making

Applies in situations where the manager has the experience and information to reach a conclusion without assistanceAs the manager you are the only source of information or expertiseDecisions are phrased with “ I’ve decided that…” and “ Here’s what we are going to do.”

Consultative Decision – Making

Applies when the manager recognizes that the followers possess some experience or knowledge of the subject and are willing, but not yet able to help

When you bring others into the decision - making process, make sure the ground rules are clear

Managers ask for the assistance of followers with phrases like “ What do you know about…” and “ I’d like some information on…”

Facilitative Decision – Making

A cooperative effort in which the manager and the followers work together to reach a shared decision

Managers ask for help with phrases like “ Let’s pool our thoughts and decide on…” or “ We’ve got a problem and I’d like your opinion.”

Delegative Decision – Making

Used with followers high in readiness who have experience and information needed to make the proper decision or recommendation

Managers seek help with phrases like “ You know this subject, work on it and let me know what you come up with”

Leader Decision – Making Styles

Style 1, Directing ( high task – low relationship) HT/LR

Leader decision – making latitude - L1, little or none

Follower decision – making readiness - R1, low

Leader Decision – Making Styles Cont’d

Style 2, Guiding ( high task and high relationship) HT/HR

Leader decision – making latitude - L2, low to moderate

Follower decision – making readiness - R2, moderate

Leader Decision – Making Styles Cont’d

Style 3, Supporting ( low task and high relationship) LT/HR

Leader decision – making latitude - L3, moderate to high

Follower decision – making readiness - R3, moderate

Leader Decision – Making Styles Cont’d

Style 4, Delegating ( low task and low relationship) LT/LR

Leader decision – making latitude - L4, high

Follower decision – making readiness - R4, high

The Five Key Commitments Model of Excellent Managers

Commitment to the customer

Commitment to the organization

Commitment to self

Commitment to people

Commitment to task

Commitment to the Customer (internal and external)

Serves the customer

Builds customer importance

Commitment to the Organization (and its management)

Builds the organization

Supports higher management

Operates by the basic values

Commitment to Self (as a manager)

Demonstrates autonomy

Builds self as a manager

Accepts constructive criticism

Commitment to People (individuals and the work team)

Shows positive concern and recognition

Gives developmental feedback

Encourages innovative ideas

Commitment to the Task (Mission)

Keeps the right focus

Keeps it simple

Is action – oriented

Builds task importance