8/9/2019 Implementing QMS Fast_track Approach

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Name a

Management

Representative

(MR)

Form a steering

committee

What, Who,How, and When?

Operations /

Processes

Product(s) /

Service(s) quality

Customer(s)

statisfaction

Launch process

indicators (KPIs)

Launch

product(s) /

service(s)

evaluation

Launch customer

satisfaction

survey

Analyze the

results

Propose

corrective actions

to improve the

processes

Saturday, March 20

Fast-track approachDr. Ashraf S. Youssef, Quality Assurance Manager

A person who will be theISOs project owner

A committee whom monitorand follow-up the project

Answer the followingquestions for the three boxes

below (Process, Product,and customer)

Use operation flow charts topresent your process

Use product/servicespecifications and /or check

list

Process time, lead time,Demand, Industrial

Efficiency, Productivity,Value of inventory

Defective rate, On timedelivery, Rework%, Quality

Plan

Know your customer,categorize, and Design acustomer survey/category

Distribute a customer survey(in-person, by phone, or fax)

(Customer SatisfactionIndex(s))

Use an appropriate statisticaltechnique to analyze your

data

Diagnose the results andtake the right decision and

propose action plans toimprove your business

Implement

corrective actions

and measure the

impact on your

processes Measuring KPI(swill help you inimplementation

phase

Ashraf S. Youssef, July 29, 2008