IMPLEMENTING ELECTRONIC TOLL COLLECTION

IN INDONESIA TOLL ROAD

INDONESIA TOLL ROAD AUTHORITYMINISTRY OF PUBLIC WORKS AND HOUSING

Jakarta, 3 March 2017

Regional Meeting on Sustainable Urban Transport IndexUNESCAP

2

TOLL ROAD IN OPERATION

Total Length: 987 Km

Number of Toll Road: 34

Toll Road Entity: 21

Average Daily Traffic:3.7 Million Vehicles

Annual Revenue:11 Billion Rupiah

3

TOLL ROAD UNDER CONSTRUCTION

TRANS SUMATERA1. Bakauheni – Terbanggi Besar2. Terbanggi Besar – Pematang

Panggang – Kayu Agung3. Kayu Agung – Palembang – Betung4. Palembang – Indralaya5. Palembang – Tanjung Api api *6. Pekanbaru – Kandis – Dumai 7. Kisaran – Tebing Tinggi *8. Medan – Kualanamu – Tebing

Tinggi9. Medan – Binjai10.Tebing Tinggi – Parapat *11.Padang – Bukit Tinggi *12.Banda Aceh – Sigli *

TRANS JAVA1. Pejagan – Pemalang2. Pemalang – Batang3. Batang – Semarang4. Semarang – Solo5. Solol – Ngawi6. Ngawi – Kertosono7. Kertosono – Mojokerto8. Surabaya – Mojokerto9. Gempol – Pasuruan10.Pasuruan – Probolinggo11.Probolinggo – Banyuwangi *

Banda Aceh

Jakarta

BandungSurabaya

Medan

Lhokseumawe

Dumai

Pekanbaru

Padang Jambi

Palembang

Bengkulu

Lampung

Balikpapan

Samarinda

Manado

Solo

Semarang

98

1

2

34

6

5

710

12

11

1 2 3

4 5 6 7 8 9 10

4

3

721

1

11

6

5

8

/ * : Preparation

: Under Construction

JABODETABEK1. Bekasi – Cawang – Kp Melayu2. Cinere – Jagorawi3. Depok – Antasari4. Cimanggis – Cibitung5. 6 Ruas Tol DKI *6. Serpong – Balaraja 7. Bogor Ring Road8. Jakarta – Cikampek II Elevated9. Cengkareng – Kunciran10. Jakarta – Cikampek II Selatan*

NON TRANS1. Ciawi – Sukabumi2. Soreang – Pasir Koja3. Manado – Bitung4. Balikpapan – Samarinda5. Pandaan – Malang *6. Krian – Legundi – Bunder *7. Cileunyi – Sumedang – Dawuan8. Serang – Panimbang *

TOTAL PROJECTS(Construction & Preparation)

TRANS SUMATERA

TRANS JAVA

NON TRANS (JAVA + OTHERS)

JABODETABEK

30 11

7 5

10 1

5 3

8 2

176568

1.1831.851

Dec 2016 Dec 2017 Dec 2018 Dec 2019

Total Length complete - end of 2016 : 176 KmProjection at the end of 2017 : 567,9 KmProjection at the end of 2018 : 1182,7 KmProjection at the end of 2019 : 1851,4 Km

4

ROAD MAP OF TOLL ROAD ITS

4

ITS

Command Centre

ELECTRONIC TOLL

COLLECTION

Traffic Information

System

Emergency Information

System

Heavy Vehicle Control System

Assets Management

System

Command Centre 2017 2018

Command Centre consist of Monitor Main and Secondary, OperatorConsole, Radio Communication, Phone line, Data Analysing System, Data centre, IT staff)

1 per operator1 for Authority

Electronic Toll Collection 2017 2018

All toll booths have electronic card reader (cashless)

100%

Multilane Free Flow 100%

Traffic Information System 2017 2018

CCTV) (1 per km, 1 per toll gate, 1 per off ramp, 1 per rest area

Automatic Vehicle Detection (1 per toll gate, 1 per off ramp)

Weather detector (1 per 20 km) (1 per 20 km)

E-news system (1 per on ramp) (1 per on ramp)

Online Application (1 application for user)

Social Media (1 per toll road entity, 1 for toll road authority)

Emergency Information System 2017 2018

Mobile Application for Operation Units

1 per operation unit

GPS 1 per operation unit

Heavy Vehicle Control System 2017 2018

Weigh-in-Motion in All Toll Gates 1 per toll gate

Assets Management System 2017 2018

All Operator adopt and implementAssets Management System

1 system per toll road entity

Toll road operation based on technology

5

note : Pasal 8 (1) PP No. 15 Tahun 2005 there are 5 service substances

Road Condition

• Pavement

• Drainase

• Median

Average Travel Speed

• Urban ≥ 40 km/jam

• Inter Urban ≥ 60 km/jam

Accesibility

• Average transaction speed

• Number of queue

Mobility

• Speed of obstacle handling

• Speed of Patrol handling

• Speed of tow truck handling

Safety

• Traffic sign

• Other facilities (lighting, anti-glare

• Accident handling

• Security and enforcement

Emergency and Assistance Unit

• Ambulance, Tow, Patrol (Police and operator), dan Rescue unit

• Information System

Environment

• cleanliness

• plantation

• grass

Rest Area

• Road condition

• On/off ramp

• Facility (Gas station, Toilet, workshop, car park,restaurant)

• Lighting

• Shoulder• Rounding

MINIMUM SERVICE STANDARDPermen PU Nomor 16/PRT/M/2016

6

MINIMUM SERVICE STANDARD: ACCESSIBILITY

Road Condition

Average Travel Speed

Accessibility

Mobility

Safety

Emergency and Assistance Unit

Environment

Rest Area

Indicator Sub Indicator Standard

Open Transaction

Close Transaction

Average Transaction

Speed

Queue in Toll Booth

Automatic Gate (GTO)

Number of Queue

≤ 6 second per vehicle

• Entrance: ≤5 second

per vehicle

• Exit: ≤ 9 second per

vehicle

• Take Toll Ticket: : ≤4

second per vehicle

• Transaction: ≤5

second per vehicle

≤10 vehicle per booth

(normal condition)

• In order to enhance toll road performance especially in accessibility indicator, there is a need to encourage Electronic Toll Collection

• Transforming to MLFF (High speed tolling) in the future

Permen PU Nomor 16/PRT/M/2016

7

TOLL TRANSACTION

Manual Gate

Hybrid Gate

• Pay using e-card plugged in to OBU (slow and go)

Automatic Gate (GTO)

• Pay cash

• Pay cash and electronic card

• Pay by tapping electronic card

Toll transaction is served by 261 toll gates consist of 1.484 toll booths

Pay electronic cardPay cash

• User need to prepare some amount of money• Operator need to prepare the change• Slower transaction process (average 6 seconds

or more)• Inefficient

• User only need to prepare the card• No change needed (exact amount – no mistake)• Users need to check and top-up card balance

(pre-paid)• Faster transaction process – tap and go (average

4 second or less)• Might reduce queue in toll booth

8

PENETRATION OF E-PAYMENT

8

Toll

Ro

ad in

Jav

a

NON JABODETABEK

Average

25%

JABODETABEK

Toll

Ro

ad N

on

Jav

a

The average proportion of Electronic

Payment in Toll Road is 23%

(* Per Desember 2016

Average

12%

Average

10%

33% 30% 31% 30% 26%34%

27% 27%19% 16% 23% 16%

67%

70%

69% 70% 74%66%

73% 73%81% 84% 77% 84%

0%

20%

40%

60%

80%

100%

Jakart

a -

Ta

ngera

ng

JORR W

1 (K

eb

on J

eru

k -

Penj

aring

an)

JORR W

2 U

tara

(Kebon

Jeru

k -

Ulu

jam

i)

JLJ

JORR S

Pond

ok

Are

n -

Serp

ong

Ca

wang -

Tj. P

riok

- A

ncol Ti

mur

-Je

mb

ata

n Ti

ga

/Plu

it (W

iyoto

…

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wang -

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ang

- P

luit &

Pro

f.D

r.Ir.S

oed

ijatm

o

Jakart

a -

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or

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i

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gora

wi Seks

i I

Bogor

Rin

g R

oa

d S

eks

i I d

an

IIA

Jakart

a -

Cik

am

pek 9%

17%

5% 2%

18% 19%

0%

12%0%

5% 3% 0% 0% 0%7%

91%83%

95% 98%82% 81%

100%88%

100%95% 97%100%100%100%93%

0%

20%

40%

60%

80%

100%

Tang

era

ng -

Mera

k

Purb

ale

uny

i

Pa

lima

nan

- K

anci

Ka

nci -

Peja

ga

n

Sem

ara

ng S

eks

i A

,B,C

Sem

ara

ng-S

olo

Seks

i I d

an

II

Jem

ba

tan

Sur

ab

aya

-Ma

dur

a

Sura

ba

ya

- G

em

pol da

n…

Sura

ba

ya

- M

ojo

kert

o S

eks

i…

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ba

ya

- G

resik

Sim

pa

ng S

usun

Waru

-…

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oso

no -

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kert

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eks

i I…

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pol -

Pa

nda

an

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am

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nan

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ga

n -

Pem

ala

ng S

eks

i I…

15%9%

5% 5%

85% 91% 95% 95%

0%

20%

40%

60%

80%

100%

Bel

awan

- M

edan

- T

anju

ng

Mo

raw

a

Nu

sa D

ua

- N

gura

h R

ai -

Ben

oa

Uju

ng

Pan

dan

g Se

ksi 1

dan

2(B

MN

)

Mak

assa

r Se

ksi I

V (

JTSE

)

33%

10%

55%

25%

47%25%

37%

60%

50%

Tangerang

Bekasi

Bogor

TangerangSelatan

40%

9

AUTOMATIC TOLL GATE AND E-PAYMENT PENETRATION IN JABODETABEK

9

No Manualand Hybrid

GTO

1 Jakarta -TangerangJM

56 33

2 SedyatmoJM

32 24

3 JORR W1JLB

29 3

4 JORR W2MLJ

16 20

5 JORR SHK

36 11

6 JORR Non SJM

39 36

7 Cawang –Tomang - PluitJM

108 36

8 Cawang - PriokAncol Timur –Jm Tiga - PluitCNMP

32 24

9 Pd. Aren –UlujamiJM

8 12

10 JagorawiJM

68 68

11 Jakarta-CikampekJM

117 60

1

3

2

4

59

6

7 8

10

11

16%

30%

32%

26%

30%27%

33%

34%

20%

27%

27%4%

Proportion of GTOe-payment Penetration

Even though the proportion of GTO (dedicated e-payment lane), penetration of e-payment is still relatively low

Government, Operators, Banks, and Users have to support 100% cashless program

10

IMPLEMENTING ALL ELECTRONIC PAYMENT

Preparation of 100% ETC to MLFF

Implementation of Multi Lane Free Flow

Accelerating E-payment Penetration (electronic card)1

3

2

Cash (Majority) and electronic card

PHASES

now

11

ACCELERATING PENETRATION OF E-PAYMENT

11

Formulating Communication Strategy to encourage the use of electronic card

JAN

Starting Education and Socialising Campaign

MAR

All Toll booth accept e-payment (Hybrid toll booth and GTO)

JUN

Special Campaign and Promo for Idul Fitri Long Holiday

OKT

All Toll Booth only accept electronic payment (multi bank)100% E-PAYMENT

TARGET E-PAYMENT PENETRATION

MAR SEP

+20%

80%

40%

JAN JUN

60%

OCT

100%

FEB

12

PREPARATION OF 100% ETC TO MLFF

Choosing the technology

Finalising technical standard for the chosen technology

Preparing Front-end and Back-end System

Testing ETC technology

Implementating ETC with barrier

Preparing enforcement regulation

1

6

5

4

3

2

Multi Lane Free Flow 7

NOW

13

CHOOSING ETC TECHNOLOGY

ANPR DSRC RFID GNSS

• short range wireless communication using 5,8 Ghz micro wave

• Users have to buy OBU

• OBU store user identity and other information

• Reliability rate 99.95%

• Using radio frequency of 860 MHz – 960 Mhz

• Users have to buy RFID tag

• The tag is the identity of the user

• Reliability rate ±99%

• Optical Tool to detect plate number

• Need an access to plate number database

• No cost for OBU

• Flat tariff and post paid payment

• Mostly used along side with other technology for enforcement

• Using OBU to locate vehicle position to charge toll fee

• No gantry instalment

• Privacy Issue (Location surveillance)

• Easy to implement distance-based and time-based tariff

ETC TECHNOLOGY ALTERNATIVE

Consideration: 1. Reliability2. Investment cost3. Toll road user affordability4. Program sustainability

13User Cost : 15 – 30 USD User Cost: 0 User Cost: 350 USD User Cost: 1 – 2 USD

14

TRANSITION TO MULTI LANE FREE FLOW

E-card E-card E-card E-card / ETC

E-card / ETC E-card / ETC E-card / ETC ETC

1

2

3

• Introducing ETC technology, by installing ETC reader on toll booth, but still using barrier (Slow and Go)

• As the usage of ETC increased, ETC reader gradually installed on the rest of toll booths

• To encourage users to use ETC, dedicated booth will be in place to give less-queue benefit

• After the penetration of ETC reach 100% and the enforcement regulation is established, the barrier is taken away. Transforming toll gates to MLFF gantries.

• MLFF allows high speed tolling for all users

*ETC = Contactless (ANPR/DSRC/RFID/GNSS)

• Operating toll road is increasing, it is necessary toimplement ETC especially for urban toll road

• Choosing the right technology for MLFF

• Encourage toll road users to shift from cash transactionto electronic payment

• Constructing enforcement regulation to anticipate lossrevenue due to violation

15

CHALLENGE

Electronic CardCash ETC

16

THANK YOU