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IMPLEMENTING ELECTRONIC SERVICE DELIVERY
Janice Morphet
IMPLEMENTING ELECTRONIC SERVICE DELIVERY
Janice Morphet
Progress against 2005 target
0
20
40
60
80
100
2001 2002 2003 2004 2005
0
20
40
60
80
100
2001 2002 2003 2004 2005
What is local e-government?
It’s NOT about.....
computers
the internet
It’s NOT about.....
computers
the internet
...and not JUST about...
services
local authorities
...and not JUST about...
services
local authorities
...but it IS about
community leadership
democratic accountability
social inclusion
...but it IS about
community leadership
democratic accountability
social inclusion
A vision of local e-government
Services:
more accessible
more convenient
more responsive, and
more cost-effective
Services:
more accessible
more convenient
more responsive, and
more cost-effective
Organisations:
more open
more accountable
more inclusive, and
better able to lead their communities
Organisations:
more open
more accountable
more inclusive, and
better able to lead their communities
7 critical tests of success
Services will be:
joined up around customers’ needs
accessible
delivered (or supported) electronically
delivered jointly
delivered seamlessly
open and accountable
used by e-citizens
Services will be:
joined up around customers’ needs
accessible
delivered (or supported) electronically
delivered jointly
delivered seamlessly
open and accountable
used by e-citizens
the e-organisation
Delivering the Vision
Joining it up - priority outcomes
The national framework
Joining up around the citizen
Individual, household, company or org
using the LSP
Citizen accounts?
bringing together local and central processes
Individual, household, company or org
using the LSP
Citizen accounts?
bringing together local and central processes
National projects
Smart cards
CRM
forms on line
e.procurement
Smart cards
CRM
forms on line
e.procurement
Smart cards national project
With three other NPs to share 16m in the next two years
las and others invited to express their interest in being involved as soon as possible
three pathfinders
two partnerships
With three other NPs to share 16m in the next two years
las and others invited to express their interest in being involved as soon as possible
three pathfinders
two partnerships
What seem to be the key issues?
Interoperability between services and places
making the best use of what has already been developed e.g. the Cornwall products
ensuring that there is a national roll out network
linking with developments in Scotland
Interoperability between services and places
making the best use of what has already been developed e.g. the Cornwall products
ensuring that there is a national roll out network
linking with developments in Scotland
What are the emerging and preferred uses?
School attendance
school meals
libraries
authentication
leisure
health information
School attendance
school meals
libraries
authentication
leisure
health information
All modes of transport
tourism
age related cards
payments or credits
parking
organ doner
proof of age
All modes of transport
tourism
age related cards
payments or credits
parking
organ doner
proof of age
What to do next?
Express an interest in the national Project ASAP [see paras 6.23 and 6.24]
consider what are the key issues for moving forward
consider how to develop regional networks including other potential users
consider how links can be made with central government projects
Express an interest in the national Project ASAP [see paras 6.23 and 6.24]
consider what are the key issues for moving forward
consider how to develop regional networks including other potential users
consider how links can be made with central government projects
Useful contacts?
www.lgolpathfinder.gov.uk
www.info4local.gov.uk
www.peg.org
IDeA e.champions newsletter
www.lgolpathfinder.gov.uk
www.info4local.gov.uk
www.peg.org
IDeA e.champions newsletter
