Implementing and certifying your Implementing and certifying your management system to management system to

JS ISO 9001:2000 – JS ISO 9001:2000 – Good corporate strategyGood corporate strategy

National Certification Body of Jamaica (NCBJ) National Certification Body of Jamaica (NCBJ)

ISO ISO Info-mailInfo-mail

April 2008April 2008

Quality management systemsQuality management systems

To date, some of the tactical methods of To date, some of the tactical methods of achieving quality control and efficiency in achieving quality control and efficiency in processes used to produce goods and processes used to produce goods and services are:services are: The Malcolm Baldrige Award ProgrammeThe Malcolm Baldrige Award Programme Six SigmaSix Sigma Lean (Toyota Production System)Lean (Toyota Production System) Total Quality Management and Total Quality Management and JS ISO 9001:2000JS ISO 9001:2000

Strength of JS ISO 9001:2000Strength of JS ISO 9001:2000

Although JS ISO 9001:2000 was Although JS ISO 9001:2000 was designed as a standard for quality designed as a standard for quality management systems, it was written for management systems, it was written for top management and should be top management and should be implemented as a strategic initiative.implemented as a strategic initiative.

What has often been regarded as its What has often been regarded as its weakness – a failure, to be specific - is weakness – a failure, to be specific - is actually its strength.actually its strength.

JS ISO 9001:2000 for strategyJS ISO 9001:2000 for strategy

You need specificity in proceduresYou need specificity in proceduresYou need generality in strategyYou need generality in strategy

JS ISO 9001:2000 will support corporate JS ISO 9001:2000 will support corporate strategy in the following areas:strategy in the following areas: GovernanceGovernance Asset utilizationAsset utilization Operations andOperations and A balanced score cardA balanced score card

Quality management for corporate Quality management for corporate governancegovernance

JS ISO 9001:2000 provides the structure for JS ISO 9001:2000 provides the structure for Setting objectivesSetting objectives Attaining them andAttaining them and Monitoring performanceMonitoring performance

Consider how the Organization for Economic Cooperation and Consider how the Organization for Economic Cooperation and Development (OECD) (Development (OECD) (www.oecd.org) defines governance: ) defines governance: ““The system by which business corporations are directed and The system by which business corporations are directed and controlled. This system specifies the rights and responsibilities of controlled. This system specifies the rights and responsibilities of participants and spells out rules and procedures for decision participants and spells out rules and procedures for decision making. It provides the structure for setting objectives and the making. It provides the structure for setting objectives and the means of attaining them and of monitoring performance.”means of attaining them and of monitoring performance.”

Framework for accountabilityFramework for accountability JS ISO 9001:2000 provides an excellent JS ISO 9001:2000 provides an excellent

framework to ensure corporate accountability in framework to ensure corporate accountability in governance.governance.

Pull out your standard and refer to the Pull out your standard and refer to the following clausesfollowing clauses:: Clause 4.1 General requirements Clause 4.1 General requirements Clause 4.2 Documentation requirementsClause 4.2 Documentation requirements Clause 5.1 Management commitmentClause 5.1 Management commitment Clause 5.2 Customer focusClause 5.2 Customer focus Clause 5.3 Quality policyClause 5.3 Quality policy Clause 5.6 Management reviewClause 5.6 Management review

Guiding Asset UtilizationGuiding Asset Utilization

JS ISO 9001: 2000 is an appropriate JS ISO 9001: 2000 is an appropriate methodology for methodology for asset utilizationasset utilization as it as it refers to determining and implementing refers to determining and implementing the appropriate capabilities to meet the appropriate capabilities to meet business needs including material, business needs including material, knowledge, skills and infrastructure. knowledge, skills and infrastructure.

SeeSee - Clause 6.1 Provision of resources- Clause 6.1 Provision of resources - Clause 6.3 Infrastructure- Clause 6.3 Infrastructure

- Clause 7.4 Purchasing- Clause 7.4 Purchasing

JS ISO 9001:2000 - Relevant to JS ISO 9001:2000 - Relevant to Operations managementOperations management

Operations management applies to Operations management applies to productive systemsproductive systems i.e. systems of i.e. systems of production and service. production and service.

SeeSee Clause 7.1 Planning of product realizationClause 7.1 Planning of product realization Clause 7.2 Customer related processesClause 7.2 Customer related processes Clause 7.5 Production and service provisionClause 7.5 Production and service provision

JS ISO 9001:2000…an instrument JS ISO 9001:2000…an instrument for executive managementfor executive management

A balanced scorecard refers to measuring A balanced scorecard refers to measuring the effectiveness of a company in the effectiveness of a company in translating its strategy to achievement and translating its strategy to achievement and performance in the areas of financial, performance in the areas of financial, customer, operations and improvement.customer, operations and improvement.

See See Clause 8 Measurement, analysis and improvementClause 8 Measurement, analysis and improvementClause 8.2.1 Customer satisfactionClause 8.2.1 Customer satisfactionClause 8.2.3 Monitoring and measurement of processesClause 8.2.3 Monitoring and measurement of processesClause 8.2.4 Monitoring and measurement of productClause 8.2.4 Monitoring and measurement of product

In summary, JS ISO 9001:2000 can provide In summary, JS ISO 9001:2000 can provide a comprehensive framework for your a comprehensive framework for your corporate strategy in which plans and corporate strategy in which plans and policies are established and maintainedpolicies are established and maintained

So…Let us certify your management systemsSo…Let us certify your management systems

The advantages…….The advantages…….

Advantages of the NCBJAdvantages of the NCBJ

Certification to JS ISO 9001 and ISO 14001 Certification to JS ISO 9001 and ISO 14001 standards and will now be more affordablestandards and will now be more affordable

The competence of our auditors and The competence of our auditors and technical experts meets the requirements of technical experts meets the requirements of international standard – ISO 19011:2002international standard – ISO 19011:2002

You will interact with a Certification Body You will interact with a Certification Body which understands the cultural norms of the which understands the cultural norms of the Jamaican business environment Jamaican business environment

The NCBJ is established here in Jamaica to The NCBJ is established here in Jamaica to serveserve you.you.

For more information call us and we will provide For more information call us and we will provide information and a quote for the certification of information and a quote for the certification of

your management systems!your management systems!

Call:Call:Marcia CohenMarcia CohenSales and Marketing OfficerSales and Marketing OfficerNational Certification Body of JamaicaNational Certification Body of Jamaica6 Winchester Road6 Winchester RoadKingston 10Kingston 10Tel: 926 3140-5 Ext. 1218Tel: 926 3140-5 Ext. 1218Fax: 9062298Fax: 9062298Email: Email: mcohen@bsj.org.jm

Extract taken from ISO Management Systems Vol 8, No. 2Extract taken from ISO Management Systems Vol 8, No. 2www.iso.org