Implementing Agile/Scrum in An “IT”

Department…

It’s Not the SameAs in a Software

Development Shop

Universal Technical InstituteLeading provider of technical training for

Automotive, Diesel, Motorcycle & Marine industry

10 Campuses>16,000 Students~$350 m in Revenue

Software Environment“SMART”

Custom Student Management SystemProgress Open Edge Arch2.3 Million lines of code

PeopleSoft G/LSoftware Development

46 FTE’s + Contractors6 SCRUM TeamsApp Support

Align Teams to the BusinessEach Scrum Team supports 1-3 Business FunctionsBenefits to the Business

Team becomes an ExpertBusiness views IT as a True “Partner”Greater VisibilityInvolved in setting the PrioritiesEasier to Justify Project CostsEliminate WasteChange is “Ok”Speed – Time to Use

DIESEL

“IT” Scrum Team MakeupCore Team Members

Scrum Master / PMBusiness Analyst – CRITICAL RoleDevelopersQA Analyst – Must Have

Ancillary Team MembersBusiness Owners

User Acceptance TestingNetwork EngineerService Desk Staff

Key PointsTeam Members

Can ONLY Shift at Sprint BoundariesDo NOT Steal Resources mid-SprintCan be Remote…

We do it all the timeCapacity Utilization

Never Load at 100%Production Support

6 hours / day

Key PointsLarge Projects

Can Absolutely be Done!!!!!Break Down into Smaller 2 Week ChunksAllow for “Analysis” and “Design” User StoriesEstimates are for Number of Sprints +/- X

Key PointsParadigm Shift is HUGE for…

IT ManagementProject Managers / PMOBusiness Analyst

Centralized ToolVisibility across TeamsOne Source of the Truth

Use a PilotTry it out once…Or twice

Make it FunTeam Names & MotosFriendly Competition

And don’t give up