IT299

Implementation Plan Part II

OverviewAnnouncementsTraining Overview

Types of TrainingSteps to Developing Training

Q & A on Implementation Plan

AnnouncementsNext week will be the last seminarFinal Project are due June 26, 2010 at 9am

ET

TrainingSoftware companies that develop business

intelligence (BI) applications advertise that their products are easy to use. The graphical user interface enables users to request, manipulate and format data in a manner that is consistent with other software with which they are already familiar. Since most BI applications have a look and feel similar to other commonly acceptable software such as a spreadsheet or word processing applications and are easy to use, why provide user training?

Setting training goalsAssessing end-user needsTraining delivery methodsCreating a training programMaking your training program scalable

TrainingWhat type of training have you had when a

new system or upgrade to your existing system was implemented?

Was it effective?How would you like to be trained if a new

computer system was being implemented and why?

Steps to Develop Training AnalysisDesignDevelopmentImplementationEvaluation

http://www.nwlink.com/~donclark/hrd/sat1.html

You can follow the same four-step process used to develop your deployment plan. For more information, see the previous section, "Developing a Deployment Plan." In addition, consider the following items as you write your training and support plans:

Roles and responsibilities - If you plan to use an outside vendor for training and support services, differentiate between tasks completed by internal staff members and tasks performed by a representative from the outside vendor. Make sure that you clearly assign responsibility for each task and identify any additional costs. For example, you should identify the people responsible for developing the curriculum and courseware, training the trainers and support staff, setting up equipment and classroom facilities, scheduling student training, and delivering training and user support.

Migration costs - Carefully consider the costs for migration training and support. You may need to commit a percentage of your budget to preparing your users for Internet Explorer deployment, customizing training and support options to match their specific needs, and helping them learn how to use the new browser software. This investment is necessary to ensure that your users master browser skills quickly and to minimize additional migration support costs.

Ongoing training and support demands - Anticipate increasing resource demands for ongoing support and training as users begin working with Internet Explorer. Determine a process for ensuring that users successfully complete training objectives. Also, decide how you will track and resolve support issues, and relay information about frequently asked questions to your users. For more information about ongoing training and support methods, see Chapter 23 , "Implementing an Ongoing Training and Support Program."

Types of TrainingClassroomOne-on-One (On the Job Training) CBT/WBTUser ManualVideoQuick Reference Guide (QRG)

Implementation Plan Q & A

Referenceshttp://whqlibdoc.who.int/hq/2005/

WHO_HTM_TB_2005.354_part1_eng.pdf#search=%22Developing%20Training%22

http://www.nwlink.com/~donclark/hrd/sat1.html

http://www.dir.texas.gov (Cost Model) http://www.school-for-champions.com/

training/media.htm