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Implementation of Government Interoperability Frameworks: Putting Strategies into Practice
Successful…• Legal framework • “Business” Model • It DOES work! Savings for citizen as well as State in terms of time & money + “better overall perception of quality service”
Still unsuccessful • Awareness inside ALL the government, EVERYTIME (put it in the neurological map)• Legal operational framework• ICT appropriation from some public servants
Chile Interoperability ProgramSuccess Case?
The trouble with some public servants
ResourcesBudgetary – Human – Technical – Political
Technical training in Public & Private sectors for implementing Interoperability apps.
Political Will
ICT
Pla
tform
.
“Improve Public Servicesquality while reducing costs ”
Sta
ndar
ds
SuccessCritical Issues
Our Vision
“Business Model”
Lega
l Fra
mew
ork
Legal Framework
Law
sElectronic DocumentElectronic Signature
CA / RA Services
(PKI)19.799/2002
Electronic DocumentElectronic Signature
CA / RA Services
(PKI)19.799/2002
Administrative Procedures Enforcement
(Citizen driven) 19.880/2003
Administrative Procedures Enforcement
(Citizen driven) 19.880/2003
Data protectionData privacy
Communications’ Security
(Safety & Confidence)19.628/1999
Data protectionData privacy
Communications’ Security
(Safety & Confidence)19.628/1999
XML Standards forElectronic Docs &
Interoperability Mgm.
(Document Layer)81/2004
XML Standards forElectronic Docs &
Interoperability Mgm.
(Document Layer)81/2004
CommunicationsFramework for Efficient comm.
(Comm layer) 77/2004
CommunicationsFramework for Efficient comm.
(Comm layer) 77/2004
Schema, megadata& repository Framework
(Structure Layer)271/2008
Schema, megadata& repository Framework
(Structure Layer)271/2008
Ex
ecu
tive
Ord
ers
Standards
• There has been an explicit definition by the Government on open standards:
–Electronic documents: XML–Data scheme: XML Schema–Electronic Signature: XML signature–Architecture: SOA–Standard communication protocols–Unique repository of e-gov schemes
(Schemes and Metadata Management)–W3C International Standards
Interoperability Platform
• Since July 2009
• 7 Public institutions participate, supporting the development of 35 citizen-oriented transactions and 31 web services
• 150.000 transactions, monthly average
• Scheme and Metadata Manager entwined with Interoperability Platform, with 8 ground schemes and 67 obligatory document schemes
• Measured 1,3 million US$ in citizen savings up to now for 6 of the 35 transactions that amount to more than 50% of total transactions
“Business Model”Objective: provide incentives for public servants to embrace Interoperability Philosophy
LEGALINCENTIVES(19.880 LAW)
POLITICALINCENTIVES
(NON COMPLIANCE)
MONETARYINCENTIVES
(PMG)
PISEEPISEE
Teachings from our Experience
• In Latin countries law enforcement inside the Government is not enough. Inertia must be overcome with supplementary means (money and political costs)
• Success needs a champion on both the donor and the receptor of interoperability services
• Benefits for Government as well as citizens must be demonstrable and clearly measurable in analysis stage of interoperability projects
• Conversely, KPI must include metrics on citizen’s benefits, and must be published
• Voluntary adhesion is a good start to gather critical mass, but not good to make overall improvements
THANKS!