IMPERIAL BANK LIMITED (IN RECEIVERSHIP) … BANK LIMITED (IN RECEIVERSHIP) (IBLIR) Frequently ... NIC Bank Claim form and NIC Bank Account ... RECEIVERSHIP) (IBLIR) Frequently Asked

IMPERIAL BANK LIMITED (IN RECEIVERSHIP) (IBLIR)

Frequently Asked Questions (FAQs)

What will be NIC Bank’s role as the KDIC appointed Asset and Liability Consultant?

As the Asset and Liability Consultant, NIC Bank will undertake on behalf of KDIC an assessment

of the quality of IBLIR’s assets and liabilities, support the recovery of IBLIR’s loans, and provide

guidance on other assets and on staffing.

NIC Bank Ltd, on behalf of KDIC will disburse to each remaining depositor 10% of their current

deposits held subject to a minimum of KES 200,000 or the actual deposit amount for balances

below KES 200,000.

What does it mean for me as an IBLIR depositor?

The following are three scenarios to guide you.

Example 1: If an IBLIR depositor has a total of KES. 3 Million in deposits, they will be eligible to

access up to *KES. 300,000 of their funds.

Example 2: If an IBLIR depositor has a total of KES. 1.5 Million in deposits they will be eligible to

access up to *KES. 200,000 of their funds.

Example 3: If an IBLIR depositor has a total of KES. 150,000 in deposits they will be eligible to

access their total deposits of *KES. 150,000.

*Amounts may vary based on outstanding credit facilities held at IBLIR.

If you currently have a loan with IBLIR you are encouraged to continue meeting your repayment

obligations through any of the IBLIR and NIC Bank branches countrywide.

What will the process be if I am claiming for the first time?

Kindly visit http://www.nic-bank.com/ke/iblir-customers/ to;

1) Download the KDIC / NIC Bank Claim form and NIC Bank Account Opening Form and

2) Review required supporting documents for both the Claim Form and NIC Bank Account

Opening Form. The forms are also available at NIC Branches or select IBLIR branches.

Visit any NIC Bank branch or select IBLIR branch and present the documents yourself;

Your details will be verified and thereafter your account will be credited with the funds

http://www.nic-bank.com/ke/iblir-customers/



Is there a deadline for making my claim?

Yes. All first time claims must have been received by 31st January, 2017.

Do I still qualify if I had claimed the initial KES 2.5 Million?

Yes. You will be entitled to 10% of the remaining balance subject to a minimum of KES 200,000

or the actual deposit amount outstanding for balances below KES. 200,000. The funds will be

deposited into your NIC Bank account, as done in the last tranche.

If I never claimed during the 1st and 2nd disbursement, will I be able to access the KES 2.5 Million

over and above the third disbursement?

Yes. You will be required to fill in a claim form and open an account with NIC Bank through which

the funds will be deposited.

What happens if my initial claims were held to offset loan facilities?

Queries regarding this are to be directed to IBLIR Head Office at Imperial Court, Westlands Road,

Westlands between 9am-4pm or kindly contact [email protected] or call 020

287 4000, 020 287 4243, 020 287 4262 between 9am – 4pm.

Will I have to open an NIC Bank account to access the funds payable?

First time claimants will be required to open an NIC Bank account to access their claimed funds

(kindly refer the claim process above). If you claimed through NIC Bank during the 2nd

disbursements tranche, you will not be required to open an account, your claimed funds will be

deposited into your NIC Bank account.

Are there any costs for opening an account with NIC Bank?

No, there will be no cost associated with opening accounts. For the convenience of IBLIR

Customers, the accounts opened will attract no fees or charges for up to one year.

How long do I wait to receive the claimed funds?

First time claimants will access their funds 2 weeks from the day the claim is presented.

mailto:[email protected]



Can I access my audit confirmation?

Kindly have your auditors write to IBLIR for the required information. You may scan such letters

and send to the attention of the Receiver Manager through

[email protected] or drop the letter at IBLIR Head Office at Imperial Court,

2nd Floor, Westlands Road for appropriate response.

What will happen to RTGS, EFTS, TTs and Cheques clearance that were not completed by 13th

October, 2015?

Transactions not reflected in the account by the 13th of October, 2015 will be treated as ‘items in

transit’. Items in transit are transactions that are incomplete where the instruction to pay a

customer’s account is not fully effected and is caught midstream by an unforeseen circumstance.

As a result, these funds are held by IBLIR until further notice and will be treated on a case by case

basis.

For any queries regarding this, kindly contact Customer Service on

[email protected] or 020 287 4000, 020 287 4243, 020 287 4262 between

9am – 4pm.

Will IBLIR Branches be opened for us to access the money?

Select IBLIR branches shall be opened to customers where there are no NIC Bank branches in the

vicinity. These current select IBLIR branches are - Diani, Kilifi, Malindi, Watamu and Parklands.

These branches will be operating as agents of NIC Bank for purposes of serving IBLIR customers.

What if I cannot remember or have lost the documents I used to open my account at IBLIR?

You will be required to provide a valid national identification document or valid passport and

follow the aforementioned claiming process. Where the document differs from that used to open

your account at IBLIR, you will be required to provide a suitable alternative national identification

document and a sworn affidavit verifying your identity. Alternatively, you can procure a

replacement national identification document and commence the claim process.





If I had 3 accounts in the names ‘X’, ‘Y’ and ‘Z’ at IBLIR, should I then open 3 distinct accounts

with NIC Bank?

No. As ‘X’, ‘Y’ and ‘Z’ accounts were held by one depositor, these will be considered for one claim.

Only one account will be assigned for you in NIC Bank where all disbursements relating to your

deposits at IBLIR will be processed through.

How do I claim funds for jointly held accounts and/or company accounts?

If an IBLIR customer had a joint and/or company account, you will be required to fill in the KDIC

/ NIC Bank Claim Form and NIC Bank Account Opening Form and provide the necessary

documents. NIC Bank will similarly assign a joint and/or company account for the same. All

signatories will be required to sign the required documents and present themselves at the branch

to access the claim.

How will claims for deceased IBLIR customers be handled?

The administrator of the estate or legal representative of the deceased may claim the funds on

behalf of the estate of the deceased and will have to provide the requisite probate legal and

confirmation documents signifying their appointment as an administrator to the estate. Both

sets of identification documents for both deceased and the administrator will be required. In case

of more queries regarding this, kindly visit the Head Office at Imperial Court, Westlands Road,


287 4000, 020 287 4243, 020 287 4262 between 9am – 4pm.

Will I be able to break my Fixed Deposit to access the funds for 1st, 2nd and 3rd claims

respectively?

The disbursement process takes into account all deposits held by each IBLIR customers, whether

in fixed deposit or current & savings account.

How are claims for accounts opened for minors in IBLIR to be treated?

The claiming process remains the same however, the parent or legal guardian who opened the

minor’s account at IBLIR is the one to complete and sign the KDIC / NIC Bank Claim Form and NIC

Bank Account Opening Form as the signing mandate to be reviewed would be that of the minor’s

parent or legal guardian.




If I hold a foreign currency account with IBLIR, will my claim be paid out in the currency in which

the account was operated?

No. All payments will be made in Kenya Shillings. The conversion rate utilized shall be determined

by the Receiver Manager.

What happens after I have submitted a Claim Form?

The claimant will be notified of the response by NIC Bank as soon as the claim verification and

disbursement process is concluded.

What happens if I claimed during the 2nd disbursement through NIC Bank but have not been

paid?

Queries regarding this are to be directed to IBLIR Head Office at Imperial Court, Westlands Road,


287 4000, 020 287 4243, 020 287 4262 between 9am – 4pm.

What if the account held at IBLIR was a joint account and the other party is not available?

The Claim Form should indicate the account details and should be executed in accordance with

the signing mandate maintained at IBLIR.

If I held a joint account with another party in IBLIR, can funds be applied to an account held by

any one of the joint holders at NIC Bank?

No. The account held with NIC Bank should mirror the account held with IBLIR and the Claim

Form should be signed as per the mandate maintained with IBLIR.

Can a claimant’s entitlement be sent to any other bank?

No. Funds shall only be disbursed through the appointed disbursement agent, i.e. NIC Bank

Limited.

How do you claim funds held in Custodial accounts?

Each custody accounts will be treated as one and eligible for up to Kshs. 2.5 million per account

based on whether one is a first claimant of second claimant. Kindly contact the Receiver Manager

on [email protected] or call 020 287 4000, 020 287 4243, 020 287 4262

between 9am – 4pm for further information.




What Branches can I access my IBLIR – NIC Bank Claim Form from?

Any NIC Branch countrywide and the select IBLIR Branches. The branches are as follows:

NIC Bank Nairobi Branches

Buruburu (The Point) Village Market Kilimani (Sifa Towers)

Riverside (ICEA Lion Centre) City Centre (Prudential Building) Lunga Lunga (Lunga Lunga

Square Mall)

Kenyatta Avenue – 680 Hotel Harambee (Jeevan Bharat Building) KMA Centre

Thika Road Mall The Mall Westlands CPA Centre

ABC Place Prestige Galleria

Even Business Park Junction Sameer Park Building

NIC House (Upperhill) Karen (Karen Office Park)

NIC Bank Upcountry Branches

Machakos (Mbolu Malu Rd) Meru (Njuri Ncheke Street) Thika (Thika Arcade)

Nyali (City Mall) Changamwe (Refinary Place) Nkrumah (NSSF Building)

Mombasa (Harbour House) Nakuru (Vickers House) Kisumu (Oginga Odinga street)

Eldoret Branch (Zion Mall) Kisii (Ajiwa Shamji) Kitengela (Zulu House)

Rongai (Maasai Mall)

Imperial Bank Limited ( in Receivership) (IBLIR) Branches Re-Opened

Parklands (Regal Plaza) Diani (Beach Road) Malindi (Karen Blixen)

Watamu (Gede Watamu Road) Kilifi (Kilifi Arcade, Biashara Street)



What are the NIC Bank branch opening hours?

BRANCH

OPERATING HOURS

Weekdays Saturday TRM 8:30am - 7:00pm 8:30am - 4:00pm

Junction 8:30am - 7:00pm 8:30am - 4:00pm

ABC Place 8:30am - 4:30pm 8:30am - 4:00pm

Galleria 8:30am - 8:00pm 8:30am - 4:00pm

City Centre 8:30am – 6:00pm 9:00am - 4:00pm Kenyatta Avenue 8:30am – 6:00pm 9:00am - 4:00pm

Village Market 8:30am - 7:00pm 9:00am - 4:00pm

NIC House 8:30am -4:30pm 9:00am - 1:00pm

Westlands 8:30am -4:30pm 9:00am - 1:00pm

Harambee 8:30am -4:30pm 9:00am - 1:00pm Riverside 8:30am -4:30pm 9:00am - 1:00pm

Even Business Park 8:30am -4:30pm 9:00am - 1:00pm

Prestige 8:30am - 7:00pm 9:00am - 4:00pm

Karen 8:30am -4:30pm 9:00am - 1:00pm

Sameer 8:30am -4:30pm 9:00am - 1:00pm Lunga Lunga 8:30am -4:30pm 9:00am - 1:00pm

Kilimani 8:30am - 4:00pm 9:00am - 1:00pm

Buruburu 9.00am - 4:00pm 9:00am - 4:00pm

KMA Centre 8:30am - 4:30pm 9:00am - 1:00pm

CPA Centre 8:30am - 4:30pm 9:00am - 1:00pm

Harbour 8:30am - 4:30pm 9:00am - 1:00pm Nkrumah 8:30am - 4:30pm 9:00am - 1:00pm

Nyali 8:30am - 7:00pm 8:30am - 4:00pm

Thika 8:30am - 4:30pm 9:00am - 1:00pm

Kisumu 8:30am - 4:30pm 9:00am - 1:00pm

Meru 8:30am - 4:30pm 9:00am - 1:00pm Nakuru 8:30am - 4:30pm 9:00am - 1:00pm

Eldoret 8:30am - 4:30pm 9:00am - 1:00pm

Changamwe 8:30am - 4:30pm 9:00am - 1:00pm

Machakos 8:30am - 4:30pm 9:00am - 1:00pm

Kisii 8:30am - 4:30pm 9:00am - 1:00pm Kitengela 8:30am - 4:30pm 9:00am - 1:00pm

Rongai 9.00am - 4:00pm 9:00am - 4:00pm

Kindly note: The select IBLIR branches are open from 9.00am-4.00pm, Monday-Friday.



What services can I access through my NIC Bank Account?

Services Offered Mobile Online USSD Branch

View Statements - Mini and Full Y Y Y Y

Balance Enquiry Y Y Y Y

Funds transfer to own account Y Y Y Y

Funds transfer (Internal account transfer) Y Y Y Y

RTGS / Cheques / TT / EFT Y Y Y Y

Domestic Transfers Y Y Y Y

International Transfers Y Y Y Y

New onboarding customers Y Y Y Y

Amendments to account mandates Y Y Y Y

NIC account linkage for existing customers Y Y Y Y

Airtime top up Y Y Y Y

Bill Payments - DSTV, Zuku, KPLC, KRA, Nairobi Waters Y Y Y Y

Mpesa - C2B: Mpesa to Account Transfer, payment of loans,

credit card bill Y Y Y Y

Mpesa Mobile to Bank Y Y Y Y

Account to Mpesa Transfer - only to own registered number Y Y Y Y

ATM Withdrawals - NIC Bank (IR) ATM only Y Y Y Y

ATM Balance Inquiry Y Y Y Y

Card/Mobile/Online PIN Reset Y Y Y Y

*Subject to your selection of an appropriate account category to support the above services and

acceptance of the General Terms and Conditions for operating accounts at NIC Bank Limited.



APPENDIX

I) DOCUMENT REQUIREMENTS FOR CUSTOMER ONBOARDING

CUSTOMER CATEGORY

1st Time claimants (Documents needed in copy and original)

2nd Time claimants

1) INDIVIDUALS • ID/Passport • 2 Passport Size photos • Power of Attorney (where applicable).

• Original ID/Passport for verification

2) ENTITIES 1. Limited Liability Company (Public & Private)

• Certificate of Incorporation • Memorandum & Articles of Association • Board Resolution (authorising account

opening at NIC and appointing signatories) • CR12 • ID/Passport of Directors & Signatories • Passport size photos of Directors &

Signatories • Power of Attorney (where applicable)

• Memorandum & Articles of Association

• Board Resolution (authorising account opening at NIC and appointing signatories)

• CR12

2. Partnership • Certificate of Registration • Partners Resolution (authorising account

opening at NIC and appointing signatories • ID/Passport of the Partners & Signatories • Passport size photos of Partners &

Signatories • Power of Attorney (where applicable).

• Partners Resolution (authorising account opening at NIC and appointing signatories



CUSTOMER CATEGORY


2nd Time claimants

3. Clubs/Societies/Associations • Certificate of Registration • Constitution / Rules Deed of the Entity • Current list of current governing council

members as lodged with the registrar • Letter of introduction confirming office

bearers from Registrar of Societies (for societies)

• Council Resolution (authorising account opening at NIC and appointing signatories)

• ID/Passport of the Council Members & Signatories

• Passport size photos of Council Members & Signatories

• Power of Attorney (where applicable).

• Certificate of Registration • Constitution / Rules Deed of the

Entity • Current list of current governing

council members as lodged with the registrar

• Letter of introduction confirming office bearers from Registrar of Societies (for societies)


4. Schools • Certificate of Registration from the Ministry

of Education • Constitution Documents of the entity from as

approved by its respective Registrar • Current list of current Governing Council

Members (as lodged with the Ministry) • Council Resolution (authorising account

opening at NIC and appointing signatories) • ID/Passport of the Council Members &

Signatories • Passport size photos of Council Members &

Signatories • PIN Certificate/PIN Number (Entity – where

applicable) • Power of Attorney (where applicable).

• Certificate of Registration from the Ministry of Education

• Constitution Documents of the entity from as approved by its respective Registrar

• Current list of current Governing Council Members (as lodged with the Ministry)


• ID/Passport of the Council Members & Signatories

• Passport size photos of Council Members & Signatories

• PIN Certificate/PIN Number (Entity – where applicable)




CUSTOMER CATEGORY


2nd Time claimants

5. Sole Proprietorship/Unincorporated businesses except Partnerships

• Certificate of Registration • ID/Passport (stakeholder(s)) • Passport size photos (stakeholder(s)) • Power of Attorney (where applicable).

• Originals for verification

6. Nominee, Fiduciary Trust and Provident Fund accounts

• Certificate of Incorporation • Registered Trust Deed (for Trust

arrangements) • Memorandum and Articles of Association /

Entities Constitution (as applicable) • Current list of current Trustees / Nominees as

lodged with the Registrar • Trustees’ / Board Resolution (authorising

account opening at NIC and appointing signatories)

• PIN Certificate/PIN Number (Entity) • ID/Passport of the Trustees / Nominees &

Signatories • Passport size photos of the Trustees /

Nominees & Signatories • Power of Attorney (where applicable)

• Certificate of Incorporation • Registered Trust Deed (for Trust

arrangements) • Memorandum and Articles of

Association / Entities Constitution (as applicable)

• Current list of current Trustees / Nominees as lodged with the Registrar

• Trustees’ / Board Resolution (authorising account opening at NIC and appointing signatories)

• PIN Certificate/PIN Number (Entity) • ID/Passport of the Trustees /

Nominees & Signatories • Passport size photos of the Trustees

/ Nominees & Signatories • Power of Attorney (where

applicable)

7. NGO • Certificate of Registration • Constitution / Memorandum and Articles (as

applicable) • Current list of Governing Council/Board

members as lodged with the Registrar • Letter of Introduction / Recommendation

from NGO coordination board

• Certificate of Registration • Constitution / Memorandum and

Articles (as applicable) • Current list of Governing

Council/Board members as lodged with the Registrar

• Letter of Introduction / Recommendation from NGO coordination board



CUSTOMER CATEGORY


2nd Time claimants

• Governing Council/Board Resolution (authorising account opening at NIC and appointing signatories)

• PIN Certificate/PIN Number (Entity) • ID/Passport of the Governing Council/Board

members and Signatories • Passport size photos of the Governing

Council/Board members and Signatories • Power of Attorney (where applicable).

• Governing Council/Board Resolution (authorising account opening at NIC and appointing signatories)

• PIN Certificate/PIN Number (Entity) • ID/Passport of the Governing

Council/Board members and Signatories

• Passport size photos of the Governing Council/Board members and Signatories
