annual report 2011

IMPACT’S FAMILY OF

SERVICESIMPACT’s family of services is committed to providing solutions for those we serve — inspiring them to achieve positive, sustained change.

IMPACT 2-1-1 is a central access point for people in need. During times of personal crisis or community disaster the free, the confidential helpline and online resource directory make it easy for residents to get connected to information and assistance.Number of People Served: 154, 092

IMPACT Alcohol and Drug Abuse Services includes consultation and referral for people concerned about alcohol or drug use. IMPACT also facilitates the assessment process for clients with a legal or license-related offense.Number of People Served: 8,126

IMPACT Awareness raises community consciousness about risky social behaviors and promotes healthy lifestyles.Number of People Served: 10,456

IMPACT Workplace Services provides consultation, trainingand employee assistance programming to maximize productivity, promote conflict resolution strategies and foster a healthier work environment.Number of People Served: 3,807

Status: In (several) Relationships IMPACT is committed to community-wide, multi-dimensional collaborations which promote system-wide efficiency. Clients are directed to resources that fit their individual needs in a respectful and straightforward manner, thereby helping alleviate problems in the early stages when they’re easier and less costly to address. Service providers receive referrals that are specific to their cause. Other community organizations can rely on IMPACT to provide their clients with referrals for resources that

fall outside their mission. And, the valuable data we collect helps funders, stakeholders, and policy makers deploy resources to address unmet needs and emerging trends in an effort to improve conditions in our community.

In 2011, we strengthened our relationship with the Hunger Task Force through the “Kids Eat Free” summer meals program; the Milwaukee County Continuum of Care by helping develop a coordinated entry system for individuals and families seeking emergency shelter; and numerous alcohol and drug treatment providers in an effort to achieve a higher level of customer service. A new collaboration with the Milwaukee Health Department and Project Launch placed IMPACT 2-1-1 in the important role of connecting parents with information and resources to help raise healthy children.

Looking forward, successful collaboration will become even more critical to meet the need for enhanced efficiency. This will require good planning; a clear understanding of what people really need to be healthy and productive; and for each component of the collaboration to be of the highest quality to do what it does best.

Inspiring Change IMPACT strives to use its resources wisely but, with customer service as a core value of the organization, efficiency never comes at the expense of or compassion and respect.

By the very nature of its services, IMPACT helps a very large number of people in our community — 165,000 in 2011 alone. Our approach to customer service, and ability to measure the quality of our referrals, ensures that each person receives the best chance at making a positive, sustained change.

Let me assure you that the board is vigilant in monitoring efficiency. It is a credit to IMPACT leadership and staff who deliver quality services that manage to produce outcomes which prove the voice of the customer is also important: 98% of clients report in follow-up that they feel the services received from IMPACT were not only helpful, but respectful.

Michael G. DavisPresident & CEO, IMPACT

IMPACT’s mission is to change lives, for good.For more than 50 years, IMPACT has provided the motivation and means for those looking to take the first step toward regaining stability. Headquartered in Southeastern Wisconsin, our family of services helps restore the health and productivity of individuals, organizations and workplaces leading to an improved quality of life for our entire community.

2011 IMPACT LEADERSHIPJill Ritterbusch, Board Chairperson, City of Milwaukee Health Department*Keith Anderson, Treasurer, Engberg Anderson Design Partnership*Kathleen H. Kueht, EdD, Secretary, PROACT Global Associates, LLCMarjorie A. Cage, PhD, Past PresidentKim M. Dougherty, Children’s Hospital and Health SystemClaudia Guzman, University of Wisconsin MilwaukeeRandall C. Harlan, EnterForce, Inc.Laura J. Hauschild, Northwestern MutualCaroline V. Krider, U.S. Bank National AssociationJennifer Stearns, AccentureFilippa C. Weber, Harley-Davidson*

Michael G. Davis, President & CEO * retired

6737 West Washington Street, Suite 2225 | Milwaukee, WI 53214 | P: (414) 256-4808 | F: (414) 771-4808 | www.impactinc.org

President’s Message

CHairPersOn’s Message

Jill RitterbuschIMPACT Board Chairperson

FINANCIAL INFORMATIONIMPACT has established productive, collaborative relationships with leading businesses, funders, community stakeholders and other non-profit organizations.

$25,000 & AboveFighting Back, a program of Jewish

Family Services, Inc.Northwestern Mutual FoundationUnited Way of Greater Milwaukee

$10,000 - $24,999Helen Bader Foundation, Inc.Brewers Community Foundation, Inc.Forest County Potawatomi Community FoundationHarley-Davidson FoundationCharles D. Jacobus Family FoundationGreater Milwaukee FoundationJane Bradley Pettit Foundation

$1,000 - $4,999,Mr. and Mrs. Keith AndersonMr. and Mrs. Lawrence J. BennettBriggs & Stratton Corp. Foundation, Inc.Mr. Joseph G. Burke,Mr. Michael G. DavisEnterForce, Inc.,Ms. Laura J. Hauschild,Ms. Caroline V. KriderLadish Company FoundationMillerCoorsMr. Michael Millhouse,Ms. Jill RitterbuschShaker’s World Cafe’,Ms. Filippa C. Weber - In memory of Margaret HyattTrue Process, Inc.

$100 - $999Ms. Joan Betts - In honor of Filippa WeberMr. Thomas F. Bird,Maggi Cage, PhDMs. Yuan Ling C. Chong

Combined Federal Campaign of SE WisconsinMs. Terri DavisDivine Savior Holy Angels High School,Ms. Kim M. Dougherty,Ms. Rochelle M. FritschMr. and Mrs. Todd Graveline,Ms. Patricia R. Gutierrez,Ms. Janine Holmblad,Mr. John HyattMr. Gino JorgensenMr. Thomas C. KoesslHerbert H. Kohl Charities,Kathleen H. Kueht, PhD,Mr. Thomas E. Martin, IIMr. Daniel J. McCarthyMr. and Mrs. James McDonaldMr. Jeffrey P. MordenMr. and Mrs. Jack M. MurtaughDr. Randle PollardMr. Steven A. PostMr. David M. SmithMr. Joseph SmithMs. Jennifer M. StearnsStudio GearMr. Richard TheadoMr. Jeffrey E. TraylorMr. and Mrs. Jerry Williquette - In memory of David Williquette

Up to $99Baker TillyMr. Donald E. BatesMr. Lee BeitzelMr. and Mrs. Jack Boettcher,Ms. Vickie L. Boneck,Ms. Laura Carmona,Ms. Crystal Ciesielski,Ms. Amarilys Cruz,Ms. Marti Davis,Ms. Amy L. EvensMs. Rosemarie J. Fridrick

,Ms. Mary E. FullerMr. Randy Gascoigne,Ms. Sandra A. GentilliMr. Al GodshawMs. Sharon R. Grant,Ms. Claudia E. Guzman,Ms. Cynthia Hagedorn,Ms. Sandra HuntMs. Wanda Joiner,Ms. Adrian Jones,Ms. Beth KendallMs. Nancy M. Ketchpaw - In

memory of Chuck EnglehartMs. Sara Labahn KublyMr. Jeffrey S. LarcheMs. Katherine LeGant,Mr. John LueschowMr. Robert M. MacQueen,Ms. Bettye ManiMs. Esperanza A. MillerMilwaukee Institute of Art & Design,Ms. Kim MissallMr. James G. Moczynski,Ms. Cynthia OvershinerMs. LoRay PeoplesRexnord Foundation, Inc.,Ms. Susan L. Beck RiekkoffMs. Mary Anne Selby,Ms. Jackie Shields,Ms. Debra L. Sittig,Ms. Cheryl Stempniewski,Ms. Mary L. StrobbeSummerfest/Milwaukee World Festival, Inc.,Ms. Marlene Tally,Ms. Jennifer L. Toepfer,Ms. Maira Veloz,Mr. Michael VocarMs. Diane F. Wagner,Ms. Angela WilliamsMr. David C. Wolfson - In honor of Michael Davis

In-Kind DonorsBadger Liquor CompanyBeer Capitol Distributing, Inc.Mr. Tom BirdThe Capital GrillChiropractic Health and WellnessClark GraphicsConnections TicketsDaisybluDirect SupplyDiscovery World MuseumMichael DrakeDub DistrictGeneral Beverage Sales

CompanyMr. & Mrs. Todd GravelineMs. Pat HidsonHoffman YorkIncentive GalleryJuniper 61 Restaurant & Barjuxt inc.Metroparent MagazineMilwaukee Brewers Baseball ClubMilwaukee Repertory TheaterMisha Siegfried GroupMs. Becky TeschThe PfisterSimma’s BakerySPiN MilwaukeeTrio du MondeMatt MF Tyner,Mr. Michael VocarWallace Tree & Landscape, Inc.Yan Hair Salon

THANK YOU TO OUR GENEROUS 2011 DONORS ,IMPACT Board Member or Employee

IMPACT is a United Way Community Partner

We apologize for any errors or omissions that may have been made in recognizing our donors.

www.impactinc.org

IMPACT’s history is rooted in providing resources to help people address alcohol and other drugs, including efforts to prevent youth alcohol, tobacco and other drug use. Through a grant from Fighting Back, IMPACT initiated “We’re Not Buying It” an underage drinking prevention social media campaign at area high schools.

IMPACT 2-1-1 remained on the cutting-edge of technology by implementing the IMPACT 2-1-1 online database service center. Through special grants from the United Way of Greater Milwaukee and the Greater Milwaukee Foundation, this additional portal of access to IMPACT 2-1-1 allows individuals to independently search for community resources.

Since 2004, the IMPACT 2-1-1 Intern & Volunteer Resource Programhas helped student interns and volunteers help the community as they gain valuable workplace skills. A grant from the Harley-Davidson Foundation helped establish the program, andthis founding partner continued its support in 2011.

IMPACT 2-1-1 continued to be a lifeline for the 154,092 people who contacted the service for assistance in accessing community resources. Because of special grants provided by the following community partners, IMPACT 2-1-1 was able to connect 65,012 people to critical basic needs like food, shelter and healthcare:

2011 eXpenSeSAssessment & Referral Services .................. $ 1,187,145 IMPACT 2-1-1 ...................... $ 979,553 EAP/Workplace Services ...... $ 666,005 Prevention Services ............. $ 205,207 Administrative Expense ....... $ 815,165 Fundraising Expense ........... $ 88,025 Total .................................$ 3,941,100

2011 reVenueProgram Fees ...................... $ 1,822,365 Government Agency Support ................... $ 1,154,199 United Way.......................... $ 690,605 Donations ........................... $ 208,735 Investment Income.............. $ 29,180 Sales to Public ..................... $ 29,394 Total .................................$ 3,934,478

United Way DonorsMr. and Mrs. Daniel A. Boehm,Mrs. Lori Boesel,Ms. Vickie L. Boneck,Ms. Marti DavisMr. Robert J. DeLangeMs. Deborah Epps,Ms. Sandra Gentilli,Mr. Joseph GlassmanMr. & Mrs. Charles T. Gorham,Ms. Patricia Gutierrez,Mr. John M. Hyatt,Ms. Niesha Johnson,Ms. Adrian JonesMr. James KoehlerMs. Alexis L. KraftMr. Freddie Lipsey,Mr. David LloydMr. Erik Long,Mr. John Lueschow,Ms. Bettye Mani,Mr. Thomas E. Martin, Jr.Mr. Harvey Mills,Mrs. Cynthia Overshiner,Ms. Lauren Pagenkopf & Mr. Michael McCafferty,Ms. LoRay PeoplesMr. Steven PizurMs. Mary RewolinskiMrs. Ayesha Sa-eedMr. Howard SchnollMs. Katherine SchulzMs. Jessie Schwade,Ms. Jaclyn Shields,Mr. Duncan Shrout,Ms. Debra SittigMs. Lisa SouthernMr. Craig Spicer,Ms. Mary StrobbeMr. Thomas E. Swift,Mr. Earl Robert WaiteMr. Jerome WasielewskiMr. David C. WildaMs. Sueann WirthMr. A. Richard YandowJoseph & Vera Zilber Family

Foundation

Jane Bradley Pettit Foundation