imlive.s3.amazonaws.com Government... · Web view. United States (U.S.) Government agencies are continuing to expand their use of CNS/ATM data link and voice services for communications

PERFORMANCE WORK STATEMENT (PWS)as of 20 March 2020

Contract Number:Task Order Number:Contractor Name:Tracking Number:Follow-on to Previous Contract and Task Order Number:

1. Contracting Officer’s Representative (COR).

1.1 Primary COR.

Name:Organization:Department of Defense ActivityAddress Code (DODAAC):Address:Phone Number:Fax Number:E-Mail Address:

1.2 Alternate COR (ACOR).

Name:Organization:DODAAC:Address:Phone Number:Fax Number:E-Mail Address:

1.3 Property Administrator. See COR - ACOR information

2. Contract Title. Data Link Service Provider (DSP) 5

3. Background. This PWS describes the follow on DSP service that provides Communications, Navigation, Surveillance/Air Traffic Management (CNS/ATM) modified aircraft data link, voice, and value-added communications and routing services between aircraft, command and control (C2) agencies, and air traffic service agencies.

4. Objectives. United States (U.S.) Government agencies are continuing to expand their use of CNS/ATM data link and voice services for communications between C2 agencies, air traffic service agencies, and aircrew. AMC is increasing the total number of aircraft requiring these services through an Air Force Life Cycle Management Center avionics modification program on C-130J aircraft and new aircraft acquisition programs such as the KC-46A. These DSP service capabilities will be used for Air Traffic Services (ATS) and Airline Operational Communications (AOC) message exchanges, voice services, and value-added services. AMC requires use of a single contractor under DSP 5 to ensure continuous and uninterrupted worldwide operational services for AMC aircraft satellite communications (SATCOM), very high frequency (VHF) data link (VDL), high frequency (HF) data link (HFDL), and to maintain information exchanges between AMC C2 systems and aircraft via a Department of Defense (DoD)/Air Force (AF) approved interface. The DSP 5 contract shall provide commercial data link, voice, value added, and ground network services for government aircraft flight deck safety services communications with air traffic control (ATC) agencies and C2 communications with military agencies and their automated ground systems.

Enclosure 2c, PWS Page 1 of 26 Data Link Service Provider (DSP) 5 Contract

The Government requires a contractor with worldwide coverage using all four commercial communications media (Inmarsat satellites, Iridium satellites, VHF ground stations, and HF ground stations) unified under a common ground network and contract vehicle to ensure continuity of Flight Safety Services (FSS) with international ATC.

4.1 Continuity of Commercial ATS, AOC, and General Communications Services. To achieve continuity of communications services, the contractor shall provide:

4.1.1 Inmarsat, Iridium, VHF and HF air-to-ground (AtG) / ground-to-air (GtA) data and voice communications, ground-to-ground (GtG) data link message routing services and engineering services for global CNS/ATM flight safety communications and government agency C2 communications with government aircraft:

Flight deck FSS for Inmarsat, Iridium, VDL, HFDL, and Inmarsat and Iridium voice communications General non-FSS for SATCOM to include Inmarsat and Iridium data and Internet Protocol (IP)-based data

and voice services

4.1.2 Single web-based access to all message traffic (Inmarsat, Iridium, VHF, and HF) for real time AtG/GtA airborne government aircraft communications, flight management, execution reporting, billing/invoice verification, variance analysis and problem resolution for those task order lacking their own customer specified interface.

4.1.3 Contractor ATS and AOC data link and information services that include: Monitoring, processing, conversion, and transmission of Digital Automatic Terminal Information Service

(DATIS) information to requesting aircraft. AMC aircrews utilize DATIS to request and receive automated destination weather and airfield conditions during ground and flight operations to monitor destinations and alternate locations for possible conditions that may cause a need to divert en route in a timely manner (e.g. before running out of fuel) to a viable alternate location.

Pre-departure clearance (PDC) service which allows for automatic request and receipt of ATC PDC Oceanic Clearance Delivery (OCD) from applicable oceanic area control center prior to the aircraft

reaching the oceanic boundary where OCD services are offered Direct satellite dialing, providing telephony for GtA calls to aircraft phone, fax, or personal computer

modem Graphical Flight Services such as aircraft situation display, airport data, worldwide aviation weather

graphics, etc. GtG transmission of electronic flight plans between government C2 systems, ATS filing facilities, and

associated ATS systems VHF and HF radio transcription, when requested by pilots, converting Federal Aviation Administration

(FAA) voice position reports into data link messages forwarded to AOC systems 24 hours per day. AMC leverages VHF and HF radio transcription services to convert FAA position and status voice reports to data link messages that are forwarded to C2 agencies. This allows C2 agencies to receive updates without the aircrew having to initiate a radio to telephone patch to transmit a second voice report. It also allows non-CNS/ATM equipped aircraft to “generate” data link updates to C2 systems.

Global AtG/GtA HFDL for ATS and AOC communications

4.1.4 Contractor engineering services that include: Research inquiries for avionics qualification and commissioning Research inquiries for avionics and ground system configuration, testing, monitoring, problem

identification and resolution Coordinate interactions with industry for initiation, maintenance and improvement of services of interest to

the Government Services inquiries over and above daily operations for baseline changes and new capabilities engineering

and fielding

4.1.5 The contractor shall act as single point of contact (POC) for Inmarsat, Iridium, VDL, and HFDL communication providers and contractor networks that enable two-way communications for Future Air Navigation Services, ATS Facilities Notification, Controller Pilot Data Link Communications, and single point for exchange of ACARS AOC AtG/GtA messages with the Government agencies.


4.1.6 A single DoD/AF approved simple object access protocol internet interface between the contractor’s network and AMC’s Mobility Enterprise Information Services (MEIS). Interface is for exchange of AtG/GtA AOC messages with aircraft using Inmarsat, Iridium, VHF and HF media, and GtG electronic flight plan filing and updates with FAA and European Organisation for the Safety of Air Navigation (EuroControl).

4.1.7 Government customer access to Inmarsat, Iridium, VDL, and HFDL AOC AtG/GtA messaging with a single web-based interface for continuity of C2 communications. Access shall include global GtG network for processing and routing data link messages between the contractor’s network, partner and affiliate networks, and government-designated systems via approved government network entry points.

4.1.8 The contractor shall identify any changes to aircraft avionics and GtG interfaces for AtG/GtA Inmarsat, Iridium, VDL, and HFDL ATS and AOC communication services.

4.1.9 Data Management invoices, supporting documentation for invoices, message and call data used to compute invoices, engineering charges, and other direct costs associated with services.

4.1.10 Contractor unique bundled service plans and associated add-on services.

4.2 Task Order Statement of Work (SOW). Services will be used for operations of U.S. Government organization aircraft as specified by a task order SOW.

4.3 Voice Radio Services. The Government requires oceanic voice radio services for non-CNS/ATM equipped fleets and CNS/ATM aircraft that are unable to establish or maintain data link connectivity.

4.4 Aircraft Equipage. Most CNS/ATM aircraft are equipped with some combination of commercial SATCOM Data Link (DL) and Voice, HFDL, and VDL for Future Air Navigation System (FANS) Controller Pilot Data Link Communications (CPDLC), ATS Facilities Notification (AFN), and Aircraft Communications Addressing and Reporting System (ACARS). These commercial services will be used for ATS, AOC, and general communications throughout this requirement.

4.5 Emerging Future Services. Data protection/security/encryption may be required in the near future for ATC and AOC messages (formerly referred to as Protected ACARS (PACARS)). Also, evolving communications capabilities with increased throughput such as those associated with Inmarsat SwiftBroadband and Iridium NEXT may require future updates to this requirement to keep pace with emerging and retiring services. However, such services will not be added to this requirement until fully tested, certified, and approved as an industry, FAA, DoD, or AF standard or service.

5. Scope.

5.1 Required Contractor Services. The following are required services provided by a single contractor under this PWS:

5.1.1 Commercial media for ATS and AOC (normally referred to as crew deck services): SATCOM DL and Voice

o Inmarsat Aero I, Aero H, Aero H+, Swift 64, and SwiftBroadbando Iridium

VDLo VDL Mode 2 (VDL2)o VDL2 over Aviation VHF Link Control (AVLC) or ACARS over AVLC (AOA)o VHF DL ACARS and Plain Old ACARS (POA)

HFDL

5.1.2 VHF and HF voice radio services to transcribe and forward position and status information as data link messages for aircraft that are not equipped with data link message capabilities or when data link message exchanges are not available. Services also provide radio to phone patch capability.


5.1.3 Worldwide network for processing and routing data link messages between the contractor’s network, partner and affiliate networks, and government designated systems via approved government network entry points.

5.1.4 General SATCOM voice and data service for all aircraft customers (normally referred to as cabin services) to include Aero I, Aero H, and Aero H+, SwiftBroadband, and Iridium for general use (e.g., aircrew command and control, aeromedical evacuation personnel, mission teams, etc.).

5.1.5 Value-added ATS and AOC data link and information services will include: Monitoring, processing, conversion, and transmission of DATIS information to requesting aircraft PDC Service OCD Service Direct Satellite Dialing via long distance number for ground flight manager calls to aircraft Graphical Flight Services (transmission of weather data, aircraft situation data, airport data, etc. compatible

with aircraft avionics) Exchange electronic flight plans and changes between ground planning systems, FAA, and EuroControl

5.1.6 Data management deliverables for individual task order contract activities, reporting, invoicing, and periodic reviews included in the service rates and charges.

5.1.7 Engineering services included in the service rates and charges for initial system configuration, daily operations, problem identification, problem resolution, and test activities.

5.1.8 Contractor unique bundled plans and services for business aircraft offered on a calendar month basis.

5.2 Other Engineering Support. Government-directed and approved services that change the current airborne and ground communications service baseline and require contractor engineering (not covered as part of the normal daily data link and voice service tasks) will be requested by the Government on a SOW. The Government Contracting Officer (KO) will require the contractor to provide a technical and cost proposal for consideration and award as a new task order or an addition to an existing task order. Changes that will drive a new service (addition or change to Contract Line Item Number (CLIN)/Subordinate Line Item Number (SLIN) structure) or change to existing service rate will be coordinated by the task order customer with the KO and DLAAS Program Office for evaluation, approval, and contracting action (PWS, CLIN/SLIN Listing change) before processing of a new or change to an existing SOW.

5.3 Other Direct Costs (ODC). Reimbursement for ODC to include travel, shipping (postage, insurance, packaging, and processing/handling), and equipment costs.

5.4 Future Capabilities. As new or improved aircraft communications services evolve (Inmarsat, Iridium, and encrypted data links) and become authorized solutions for ATS, AOC, and general services, it is within the scope of this requirement to add these services to the contract if the Government identifies a valid requirement for these services. The addition of these services to the CLIN/SLIN structure or existing service rates will be accomplished via a negotiated modification to the current contract’s PWS.

6. Performance Requirements.The Government requires an integrated technical, business and communications environment which will allow it to evolve the use and capabilities of commercial communication services as they are integrated into ongoing operations.

File Format Definitions.Format Name Format DescriptionDL Message ATS and/or AOC AtG and GtG Data Link MessageEmail Plain Text email (with or without attachments); Note: avoid HTTP and Rich Text formatsStandard File Microsoft Office (Word, Excel, or Access), Adobe Acrobat, or standard text fileWAWF Wide Area Work Flow (WAWF) task order invoice submission


Format Name Format DescriptionWebsite Standard File posted on the contractor’s website

Distribution Definitions.Name DescriptionATS - AOC

Delivery of data link message to ATS and/or Airline Operations Control system(s)

DITCO One (1) copy of the transmittal letter without the deliverables (unless otherwise specified) sent to the DITCO KO: (to be added later)

Mail distribution:DISA/DITCO PL82312300 East Drive Bldg. 3600Scott AFB IL 62225-5406

Email distribution: (to be added later)DLAAS Contract level deliverables sent to AMC DLAAS COR and POC, organization’s office, or posted on

the contractor’s website with user id/password or Common Access Card (CAC) protected access. Organization information:

Mail distribution:HQ AMC/A6NCATTN: DLAAS Program Office203 West Losey Street, Room 3600Scott AFB IL 62225-5223

Email distribution: [email protected] One (1) copy of the transmittal letter with the deliverables sent to the specified task order COR and

POC, or organization’s office (address or email)WAWF Task order WAWF invoice and attachments of Supporting Documentation sent to task order

organization’s DoDAAC for “Ship To” and “Accept By”, DITCO’s DoDAAC (HC1013) for “Administered By” and “Issue By”, and DFAS DoDAAC (HQ0810) for “Payment Official”

6.1 Task 1 – Registration, Billing, and Reporting Requirements.The contractor shall provide web-based access to all message traffic (Inmarsat, Iridium, VHF, and HF) for real time AtG/GtA airborne government aircraft communications, flight management, execution reporting, billing/invoice verification, variance analysis and problem resolution. The contractor shall act as single integrator and POC for Inmarsat, Iridium, VDL, and HFDL communication providers and contractor networks that enable two-way communications for Future Air Navigation Services, Performance Based Communication and Surveillance, ATS Facilities Notification, Controller Pilot Data Link Communications, and ACARS AOC messages.

6.1.1 Subtask 1.1 - Service Registration.The Government will register their aircraft covered by their respective task order for activation and billing purposes via means specified by the contractor. The contractor shall update all of their vendors and subcontractors with registered aircraft information and report completion to the respective government organization.

6.1.2 Subtask 1.2 - Service Report.The contractor shall report planned changes, maintenance, or outages within the contractor’s or their subcontractor’s communications systems, which could prevent Government communications systems from accessing contract services, to the Government at least 24 hours prior to the planned event.

6.1.3 Subtask 1.3 - Partner and Affiliated Service Providers.The contractor shall provide unified services and billing for network, Inmarsat, Iridium, VDL, and HFDL. The contractor shall incorporate partner and affiliated service providers’ service rates for identical services into their individual service charges. This will eliminate multiple invoices from different service providers or separate invoice


lines for multiple service providers’ Inmarsat, Iridium, VDL, and HFDL, and ground network services. The contractor shall pay the invoicing party and bill the Government for the services at the established contract rates.

6.1.4 Subtask 1.4 - Non-Partner and Non-Affiliated Service Providers.The contractor shall process third party invoices received directly or forwarded from the Government (normally small regional service providers send to the Federal Communications Commission). Since the third party has no partner or affiliate agreements with the contractor, the contractor shall invoice the Government for reimbursement of the actual invoice amount plus a maximum 10% administration fee rounded to two decimal points. The contractor shall include the third party’s invoice and breakout of any administration fee amount as supporting documentation for the invoiced amount.

6.1.5 Subtask 1.5 – Net-Ready (Interoperability).The contractor shall provide net-ready, interoperable services for Inmarsat SwiftBroadband, K Under (KU) band, K Above (KA) band, Gogo, Inc., and Iridium NEXT data services, as applicable.

6.1.5.1 Department of Defense Information Network (DoDIN) Entry Points. The DoD is implementing commercial SATCOM entry points for both Inmarsat and Iridium such as the ARINC-Inmarsat Access Point Name (APN) created for SwiftBroadband connectivity with the Airborne Network Global Information Grid (GIG) Interface (ANGI) locations at Wahiawa, HI and Norfolk, VA These DoDIN Entry Points will provide DoD customers of Inmarsat and Iridium’s family of broadband services reach back connectivity to Defense Information System Network (DISN) services (e.g. Non-secure IP Router Network (NIPRNet), Secret IP Router Network (SIPRNet), and voice and video services). In order to accommodate these service attributes, the contractor shall provide either Subscriber Identity Module (SIM) cards or integrated SIM information, as applicable, and monthly airtime plans that are compatible with the Government-specified DoDIN Entry Point service offerings. For SIM procurement this includes embedding an Inmarsat-assigned (or future Iridium-assigned) APN for exclusive use by the Government solution, onto a contractor’s SIM before deployment to the customers or provide the SIM information to aircraft vendors for avionics configuration, as applicable. The APN(s) will route traffic from the satellite airtime provider directly through the Government’s network path, as specified in the PWS or task order requirement.

The customer’s ability to retain SIM cards in transition to a DoDIN Entry Point is subject to technical feasibility. During a change of service under this requirement, the contractor shall configure the SIM cards prior to shipping or providing SIM information to aircraft vendors, as necessary, to meet the requirements for APN and DISN services.

The Government retains the option to procure the network path(s) (leased lines) to connect between the contractor and government networks or direct the contractor to provide these connections.

6.1.5.2 SIM Card Information Transfer Portability. For the purposes of the Inmarsat transfer portability, the DITCO KO is considered the contractual “end user.” The contractual “end user” shall have the responsibility and authority to direct the contractor on areas related to the operations and maintenance of this requirement. The transfer of SIM Card information from an incumbent service provider to the contractor shall be performed either by SIM Card transfer, SIM Card replacement, or aircraft vendor configuration changes, as appropriate.

The SIM Card transfer process involves the “portability” of SIM Card data between the incumbent service providers and the contractor and allows SIM card holders to retain their existing SIM cards obtained under expiring DISA Inmarsat contracts. The contractor shall perform the SIM Card transfers in accordance with Inmarsat’s policy, Broadband Global Area Network ( BGAN) Family and Global Satellite Prepaid Service (GSPS) SIM Transfer Policy and Process, Version 2.0, effective March 1, 2012. The contractor shall be responsible for coordinating with Inmarsat or Iridium, end users and the incumbent service provider to deactivate the SIM card(s) transitioning to DSP 5 services. The contractor shall ensure Inmarsat or Iridium is immediately notified when SIM card(s) are deactivated. Inmarsat or Iridium will then transition the SIM card(s) to the newly awarded contractor’s inventory and notify them when completed. The contractor shall activate services once notified by Inmarsat or Iridium that the transition of SIM cards has been completed. Once transition is complete, the contractor shall send out a notification to DITCO and the end users stating the service is ready for operation.

The SIM card replacement process involves the “swapping out” of current SIM cards with a new SIM card issued by the contractor. The Government will have the option for new SIM cards to be activated or activated and then


suspended prior to shipment to the customer. Services under the old SIM card will not be discontinued until the Government has received confirmation that the customer has possession of a newly activated SIM card.

As part of a Service Activation Plan, the contractor shall work with the Government to identify an appropriate plan for each SwiftBroadband or Certus SIM based on the incumbent service provider and terminal manufacturer applicable for each SwiftBroadband or Certus SIM card.

6.1.5.3 SIM Card Delivery Time. The contractor shall provide timely delivery of new SIM Cards for new task order aircraft. The contractor shall provide three levels of service response times identified in the following table to ensure operational continuity:

Table 1. SIM Card Delivery TimeResponse Time Option Days Following Award

Government Stated Delivery 15 calendar days or lessAccelerated Service Delivery 7 calendar days or lessTime-Critical Delivery 24 hours or less

Response times aligning to one of the three options in the table above will be specified in each order for services. The contractor shall provide Government Stated Delivery and Accelerated Service Delivery of SIM Cards via FedEx or UPS to any continental United States (CONUS) location at no additional cost. The contractor shall include applicable outside CONUS (OCONUS) shipping charges as ODC - Shipping. The contractor shall invoice Time-Critical Delivery charges as a pass-through charge only.

6.1.5.4 Service Availability. The contractor shall provide end-to-end communications compliance with commercial standards for Inmarsat and Iridium aeronautical services as outlined in Section 7 below.

6.1.5.5 Service Suspension or Barring. The DITCO KO may request service suspension or terminal barring as a management tool. Requests for service suspensions shall be submitted by the Government through the contractor’s online account management tool or POC. The tool or POC shall be capable of providing details associated with the suspension, such as the suspension effective date. Service usage associated with suspended accounts shall be blocked until a request for lifting the suspension is submitted through the online account management tool or contractor POC by the DITCO KO. Barring legacy terminals shall be performed IAW the Inmarsat procedure R-OP-01 “Procedure for Barring and Unbarring all Aeronautical Earth Stations in the Inmarsat System.” Service suspension and barring are not a discontinuation of service or cancellation of the task order.

Deliverables:

PWS Task# Deliverable Title Format Due Date Distribution/Copies

Frequency and Remarks

Subtask 1.1 Service Registration Completion

Email 5 working days Standard Upon request

Subtask 1.2 Service Notice Email 24 hours prior DLAAS Per planned event

Subtask 1.5 SIM Card Delivery FedEx or UPS (see 6.1.5.3)

15 calendar days or less (see Table 1)

Standard Upon request

6.2 Task 2 - AtG and GtA Data Link.The contractor shall provide Inmarsat, Iridium, VHF and HF AtG/GtA data link services for global CNS/ATM flight safety communications and C2 communications with government aircraft. Data link service shall meet minimum international performance criteria to include Required Communication Technical Performance (RCTP) and Required Surveillance Technical Performance (RSTP) outlined in Section 7 below.


6.2.1 Subtask 2.1 – Inmarsat DL.The contractor shall provide Inmarsat DL services for ATS and AOC using ACARS, Future Air Navigation System (FANS), and Aeronautical Telecommunications Network (ATN) operations. The Inmarsat DL services shall be approved for ATS use by ATS providers in FANS and ATN regions. Services shall include:

Aero-I DL Aero-H DL Aero-H+ DL SwiftBroadband DL

6.2.2 Subtask 2.2 – Iridium DL.The contractor shall provide Iridium DL service for ATS and AOC using ACARS and FANS operations. The contractor shall use the commercial Tempe, AZ gateway until ATS and AOC data link and voice services are transitioned to the Government gateway. The Iridium data link service shall be approved for ATS use by ATS providers in FANS regions.

6.2.3 Subtask 2.3 – VDL.The contractor shall provide VDL services for ATS and AOC using ACARS, FANS, and ATN operations. The VDL services shall be approved for ATS use by ATS providers in FANS and ATN regions. Services shall include:

VDL2 VDL2 over AVLC or AOA VDL ACARS and POA

6.2.4 Subtask 2.4 – HFDL.The contractor shall provide HFDL service for ATS and AOC using ACARS and FANS operations. The HFDL service shall be approved for ATS use by ATS providers in FANS regions.

Deliverables: None

6.3 Task 3 - AtG and GtA Voice.The contractor shall provide Inmarsat and Iridium AtG / GtA voice services for global CNS/ATM flight safety communications and C2 communications with government aircraft.

6.3.1 Subtask 3.1 – Inmarsat Voice.The contractor shall provide Inmarsat voice for ATS and AOC ACARS, FANS, and ATN operations. The voice service shall be approved for ATS use by ATS providers in FANS and ATN regions. The voice service is intended to be used primarily for backup and non-routine communications. Services include:

Aero-I Voice Aero-H Voice Aero-H+ Voice SwiftBroadband Voice

6.3.2 Subtask 3.2 – Iridium Voice.The contractor shall provide Iridium voice for ATS and AOC ACARS, FANS, and ATN operations. The Iridium voice services shall be approved for ATS use by ATS providers in FANS and ATN regions. The voice service is intended to be used primarily for backup and non-routine communications.

Deliverables: None

6.4 Task 4 – AtG and GtA SATCOM General Services.The contractor shall provide Inmarsat and Iridium AtG/GtA data and voice services for global C2 communications with government aircraft.

6.4.1 Subtask 4.1 – Inmarsat Cabin Services.The contractor shall provide Inmarsat cabin services voice and data for general communications requirements to include flight deck C2 communications. Services include:

SwiftBroadband background and streaming data


SwiftBroadband voice KU band KA band (once available on Inmarsat-6 constellation satellites)

6.4.2 Subtask 4.2 – Iridium Cabin Services.The contractor shall provide non-DoD government customers Iridium NEXT cabin services voice and data for general communications requirements to include flight deck C2 communications from the Iridium commercial gateway at Tempe, AZ.

Note: The “Department of Defense (DoD) Mobile Satellite Services Policy Change on Satellite FSS Communications, Navigation, Surveillance / Air Traffic Management” dated 24 May 2013 requires Iridium cabin services to be obtained from DISA Storefront and routed through the Government gateway. The contractor shall provide Iridium NEXT pricing and services for non-DoD task order customers that require cabin services.

6.4.3 Subtask 4.3 – Gogo Inflight Internet ServicesThe contractor shall provide government customers Gogo, Inc. inflight broadband Internet services for general voice and data communications requirements.

6.4.4 Subtask 4.4 – GlobalBeacon ServicesThe contractor shall provide government customers Aireon’s Iridium-based Automatic Dependent Surveillance – Broadcast (ADS-B) service data for constant fleet monitoring and automated distress alerts along with web-based access to real time information.

6.4.5 Subtask 4.5 – Flight Aware TV Fleet ServicesThe contractor shall provide government customers Flight Aware TV Fleet services data of the individual task order’s aircraft broadcasting ADS-B along with web-based access to real time information for visibility and tracking.

Deliverables: None

6.5 Task 5 – GtG DL Services.The contractor shall provide single web-based access to all message traffic (Inmarsat, Iridium, VHF, and HF data link) for real time AtG/GtA airborne government aircraft communications, flight management, and execution reporting. In addition, the contractor shall provide AMC a single DoD/AF approved simple object access protocol Internet interface between the contractor’s network and AMC’s MEIS for exchange of AtG/GtA AOC messages with aircraft using Inmarsat, Iridium, VHF and HF media, and GtG electronic flight plan filing and update data link exchanges with FAA and EuroControl. The interface will have no single point of failure. Finally, the contractor shall act as the integrator and POC for Inmarsat, Iridium, VDL, and HFDL communication providers and contractor networks that enable two-way communications for Future Air Navigation Services, ATS Facilities Notification, Controller Pilot Data Link Communications, and single point for exchange of ACARS AOC AtG/GtA messages with government agencies.

6.5.1 Subtask 5.1 – Routing of ATS Messages.The contractor shall provide routing of FANS and ATN ATS messages between aircraft and all FANS and/or Aeronautical Telecommunications Network Baseline 1 (ATN B1) data link equipped ATS providers regardless of the ATS provider contracted data link services. The contractor shall convert between AtG and GtG protocols.

6.5.2 Subtask 5.2 – Routing of AOC Messages.The contractor shall provide routing of AOC messages between aircraft and any government ground end systems connected to the DSP network, aircraft vendor systems, or other agency systems as specified by the customer. The intent is for end-to-end downlink and uplink messaging regardless of which service or network the aircraft is logged onto to be delivered to the Government by the contractor.

The contractor shall provide a single DoD/AF approved simple object access protocol internet interface between the contractor’s network and AMC’s MEIS for exchange of AtG/GtA AOC messages with aircraft using Inmarsat, Iridium, VHF and HF media, and GtG electronic flight plan filing and updates with FAA and EuroControl. The


contractor shall use medium assurance, DoD External Certification Authority (ECA) certificates to establish contractor identity when connecting to MEIS servers, legally “sign” a document, form or application using a digital signature, and to encrypt email messages or documents sent from the contractor server to DoD email services to ensure confidentiality. The contractor shall ensure the interface has no single point of failure or single site of failure to ensure the contractor’s network availability of at least 99.9% between individual communications providers and the interface’s Internet point of presence.

6.5.3 Subtask 5.3 – Routing of Cabin Services Data.The contractor shall provide routing of IP-based data from SwiftBroadband via primary and secondary APN(s) through the Internet or government-specified leased network path(s) as described below. The contractor shall provide any monthly recurring cost (MRC) as a CLIN/SLIN for each of the following options. Any non-recurring cost (NRC) work to stand up these options will be initiated by a customer task order and associated contractor bid/proposal when needed.

6.5.3.1 AMC general Inmarsat data being routed to the DoDIN will use a dedicated APN. The dedicated “ANGI APN” will provide routing of aircraft SwiftBroadband tunnels from Inmarsat’s Paumalu, Hawaii Gateway General Support Node (GGSN) or Burum, The Netherlands GGSN via the New York City (NYC) Meet Me Point (MMP) based upon shortest path to one of the GGSNs. Data traffic will be then routed across a combination of Inmarsat – contractor networks and government/contractor-leased primary and alternate dedicated circuits from Paumalu to the GIG/ANGI Government Entry Point (GEP) 1 facility at Wahiawa, HI or from NYC MMP to the ANGI GEP 2 facility at Norfolk NAS VA.

The dedicated ANGI APN will have a minimum availability of 99.9%. Routed traffic will include encrypted unclassified and classified (up to Secret) IP-based SwiftBroadband data between government aircraft and ANGI. ANGI GEP 1 is located in the Naval Computer and Telecommunications Area Master Station Pacific (NCTAMS PAC) facilities, 500 Center Street, Wahiawa, Hawaii 96786-3050. ANGI GEP 2 is located in the Atlantic (NCTAMS LANT) facilities, 9625 Moffett Avenue, Norfolk, VA 23511-2784.

6.5.3.2 The contractor shall route other customer’s general Inmarsat data using another dedicated APN or existing contractor APN services to connect to the commercial Internet per task order. The Government task order customer will specify the IP address(es) for the Internet routing destination.

6.5.3.3 General Iridium data will be routed through the Government gateway from DoD aircraft. Non-DoD aircraft general Iridium data may use unique or contractor routing to connect to the ground networks per task order.

Deliverables: None

6.6 Task 6 - Value-Added DL and Information Services.The contractor shall provide Value-Added and Information Services described below when such services are specified in a task order.

6.6.1 Subtask 6.1 –DATIS Service.The contractor shall provide worldwide DATIS data conversion and data link transmission to aircraft as available and upon request. Service will include monitoring of DATIS data feeds and notification to the customer and DATIS source agency when their data feeds are down.

6.6.2 Subtask 6.2 –PDC Service.The contractor shall provide a service which allows for automatic request and receipt of ATC pre-departure clearances.

6.6.3 Subtask 6.3 – OCD Service.The contractor shall provide OCD services routing the required clearance from the appropriate oceanic area control center (OACC) via data link prior to the aircraft reaching the oceanic boundary everywhere OCD services are offered.


6.6.4 Subtask 6.4 – Direct Satellite Dialing.The contractor shall provide one-stage dialing system for GtA calls to the aircraft. Direct phone numbers are used to reach aircraft phone, fax, or PC modem. Additional security protection against unsolicited aircraft calls is required.

6.6.5 Subtask 6.5 – Graphical Flight Services.The contractor shall provide aircraft access to available graphical flight services such as aircraft situation display, airport data, worldwide aviation weather graphics, etc.

6.6.6 Subtask 6.6 – Transmission of Electronic Flight Plans.The contractor shall provide forwarding service for exchange of electronic flight plans and changes between C2 systems and ATS filing facilities and associated ATS systems operated by the FAA and EuroControl.

Deliverables: None

6.7 Task 7 – AtG and GtA Radio Services.

6.7.1 Subtask 7.1 – VHF Radio Service.The contractor shall provide VHF radio service. The service shall, when requested, transcribe voice position reports into data link messages and forward to government-specified AOC systems 24 hours per day. The service shall also provide any AtG and GtA communication connectivity between the 618th Air Operations Center (Tanker Airlift Control Center) (618 AOC (TACC)), 603rd Air Operations Center (603 AOC), 613th Air Operations Center (613 AOC), maintenance, or meteorological vendors.

6.7.2 Subtask 7.2 – HF Radio Service.The contractor shall provide HF radio service. The service shall, when requested, transcribe voice position reports into data link messages for forward to government-specified AOC systems 24 hours per day. The service shall also provide any AtG and GtA communication connectivity between the 618 AOC (TACC), 603 AOC, 613 AOC, maintenance, or meteorological vendors.

Deliverables:

PWS Task# Deliverable Title Format Due Date Distribution/Copies

Frequency and Remarks

Subtask 7.1 VHF Radio Event DL Message Section 7.3 criteria ATS - AOC Upon requestSubtask 7.2 HF Radio Event DL Message Section 7.3 criteria ATS - AOC Upon request

6.8 Task 8 – Contractor Bundled Plans and Services.

6.8.1 Subtask 8.1 – Bundled Plans (per aircraft per month).The contractor shall provide per aircraft per month pricing for bundled plans with multiple aircraft discounts (2-4 aircraft, 5-8 aircraft, 9 or more aircraft) within a single task order.

Non-data link aircraft - Access to flight planning, weather, runway analysis, weight-and-balance, cost calculations, interactive flight mapping, and 24 hours per day, 7 days per week (24 x 7) customer and technical services. Can provide integrated billing if aircraft is equipped with XM Weather or XM Audio service.

Data link aircraft (with active dispatch centers or relationship with other flight planning providers) - Worldwide VHF data link coverage (all available networks included), service for storage and uplink of flight plans from majority of the world's most popular flight planning companies, and 24 x 7 customer and technical services.

Data link aircraft (requiring contractor dispatch and flight planning services) - Access to flight services, worldwide VHF data link coverage (all available VHF data link networks included), and 24 x 7 customer and technical services.

Data link aircraft (all-inclusive plan with VHF and satellite data link) - Access to flight services, Dedicated Flight Following service, worldwide VHF data link and satellite (Inmarsat/Iridium) networks included, unlimited graphical weather uplinks, and 24 x 7 customer, technical, and flight operations services.


6.8.2 Subtask 8.2 – Additional Services (per aircraft per month).The contractor shall provide per aircraft per month pricing for additional services.

Satellite Data Link (Inmarsat/Iridium add on) - Worldwide satellite data link communications. Flight Planning, Online Toolset (add on) - Flight Plan Computations, Flight Plan Filings, Weight &

Balance Computations/Load Manifest, Aircraft Performance Calculations, Runway Analysis, Obstacle Data, Extended Operations Computations, Critical Fuel Summaries/Equal Time Point Calculations, Multiple-Route Optimization, Route Cost Comparison, Flight Aware, Integrated Safety Management System Tools, Customized Flight Plan Formats, Recently and Frequently Cleared Routes, ATC Preferred Routes, Coded Departure Routes , Integrated Receiver Autonomous Integrity Monitoring Prediction, EuroControl Central Flow Management Unit Route Validation, FAA Flight Plan Intent Filing, and Mobile Device Support, Flight Risk.

Flight Following (add on) - Dedicated Flight Coordinator monitoring and alerting during pre-flight, en-route, and post-flight.

Flight Deck Weather Graphics (Data Link) - Worldwide Aviation Weather Graphics transmitted via VHF/satellite data link networks.

Flight Deck Weather Graphics (XM Satellite) - Service with graphics/forecasts for U.S. and Canada. Dial Service - Direct dial phone number for GtA calls. Permit Fee - For foreign country overflight and/or landing clearance coordination. Change Permit Fee - For changes in previous foreign country overflight and/or landing clearances. Web-based tool for customer flight planning and mission scheduling integrated with the contractor flight

planning system. Risk assessment tool that meets International Standard for Business Aircraft Operations (ISBAO) Level 3

requirements.

6.8.3 Subtask 8.3 – Product Loan Agreement (PLA).A contractor PLA shall allow potential customers use of an established, approved contract SLIN service(s) for a designated period of time for trial and evaluation on a single aircraft before committing to a SOW change. PLAs must be coordinated with the DITCO KO and approved before services are authorized for customer use on a trial basis. The PLA does not apply to any services, current or future, that are not included on the contract CLIN/SLIN List.

Deliverables: None

6.9 Task 9 - Engineering Services.

6.9.1 Subtask 9.1 – Engineering Services Included within Service Rates.The contractor shall provide engineering services under this contract for normal daily tasks included in the service charge rates for data and voice usage for each aircraft task order. Normal daily tasks include activities such as system monitoring and reporting, network system servicing, software patches, system upgrades, scheduled and preventative maintenance, fault reporting, troubleshooting, repairs, contract required task order invoices, monthly reports, quality assurance reports, periodic reviews, and other similar functions needed to comply with the service performance criteria.

6.9.1.1 Configuration Services. The contractor shall provide the necessary services to ensure that all the relevant airborne and ground system configurations under contractor management are in place for successful routing and processing of the Government aircraft ATS, AOC, and general communications. This may include verification of airborne and/or ground software loads, routing tables, addresses, etc. Configuration services are expected to be a system level verification activity. No hardware or software development shall be provided under this activity.

6.9.1.2 Monitoring, Problem Identification & Resolution. The contractor shall monitor communication services on behalf of a task order and the necessary services to troubleshoot air and ground-based data link systems issues, perform trend, performance, and operational analysis, and help agencies in coordinating services with avionics vendors, ATS providers, USAF Air Operations Centers, aircraft aeronautical systems wing, etc. The objective of contractor monitoring and reporting activities is to ensure that the aircraft included in the task order are able to use the communication services at all times in a successful manner to help agencies validate billing for budgetary


purposes and usage trend analysis. The contractor shall immediately report significant degradation of service (planned or unplanned) to the task order designated agency. The contractor shall also provide the various government organizations (major commands, aircraft aeronautical systems wings, 618 AOC (TACC), Presidential Airlift Group, etc.) planning services for communication system upgrades. This effort may include recommendations of new equipment, applications, or operations.

The Government will provide specific instructions and level of service documented in a Web Service Agreement (WSA) or Service Level Agreement between the customer and contractor. Agreements will be reviewed and updated every two years upon Government or contractor request.

6.9.1.3 Industry Coordination Services. The contractor shall provide the industry coordination services required for initiation, maintenance and improvement of communication service operations worldwide. This activity may include preparation for, or participation in, meetings such as International Civil Aviation Organization (ICAO), Airlines Electronic Engineering Committee, Radio Technical Commission for Aeronautics, European Organization for Civil Aviation Equipment, FAA, EuroControl, and others as requested. At a minimum, the contractor shall provide the Government services for collaboration with ATS providers when requested.

6.9.1.4 Data Link Technical Services. The contractor shall provide technical services via a toll free number to all government customers’ aircraft included in the task order. This service is to be available 24 x 7. Callers to this technical service line should be able to resolve technical issues regarding the service which could include issues such as: configuration and routing issues, usage or connection problems, etc. For more serious technical problems that cannot be resolved over the phone, a trouble ticket system shall be used to elevate the problem to a higher technical level.

6.9.1.5 Contract Management Service. As part of the administration functions of the contract, the contractor shall provide service to the technical manager of this contract, AMC, DITCO, and any other organization involved in communication service activities. This service is to be considered part of the necessary contract management activities to ensure proper execution and administration of this contract. This should include management of technical performance on the contract, identification and resolution of technical and administrative problems, periodic reviews with individual task order agencies, etc.

6.9.2 Subtask 9.2 – Other Engineering Services.The contractor shall provide engineering services (over and above daily operations) such as evaluation for engineering solutions, changes in baseline capabilities, and new capabilities as requested by the DITCO KO, in coordination with DLAAS Program Office and specific customers, as additional labor under an approved bid using pre-negotiated hourly prices for non-recurring, one-time efforts. The contractor shall provide recurring labor for additional, on demand work as proposed monthly recurring costs on a new task order. Activities and all associated ODCs will be on a cost-reimbursement basis. The Government will request changes as a separate or updated SOW, through the KO. The contractor shall provide a cost/price proposal using the contract labor rates for government approval and funding before work is authorized. The contractor shall not initiate performance or incur any costs without direction from the KO. The contractor shall price additional labor required for government-approved system modifications, aircraft modification support, or development of new capabilities in a bid proposal that is approved and awarded by the KO. The Government will provide funding for additional labor on an existing task order that requires ad hoc engineering labor or on a separate task order for large, one-time projects.

6.9.2.1 Avionics Qualification and Commissioning Service. The contractor shall provide avionics qualification and commissioning service as stated in a SOW resulting in an individual task order. This may include working with aircraft integrators to gain contractor approval for initial operations on the data link networks. It may also include service for any modifications and enhancements to the avionics that would be relevant to the contractor and database changes. Initial activation of services shall be included as part of this effort.

6.9.2.2 Test Services. The Government is involved in research, development, test, and evaluation activities, which may require contractor services. Research activities will likely focus on AOC applications, information security, message routing, connectivity to military or government networks, and other issues associated with military use of commercial communication networks. At a minimum, the contractor shall provide the necessary services for interoperability testing. Tests are expected to occur between aircraft and ground-based systems. The contractor shall


provide the necessary services, when requested by a task order, for Air Traffic Control Communications Test Facility and Avionics System Test testing at Edwards AFB CA, and Reconfigurable Cockpit and Avionics Testbed testing operated by the Air Force Life Cycle Management Center, Hanscom AFB MA.

Deliverables: None

6.10 Task 10 – ODC

6.10.1 Subtask 10.1 – ODC (Travel).All travel is by direction and approval of the Government. Travel shall be authorized via task order for aircraft and GtG communications services/interface specific support. The contractor shall obtain written authorization from the DITCO KO prior to initiating any travel. All travel shall be in accordance with the Federal Joint Travel Regulations (JTR) and Federal Acquisition Regulation (FAR) 31.205-46. All contractor requests for travel expense reimbursement require supporting documentation for each individual traveling with a receipt for each item in excess of $75. Travel arrangements shall be made by the contractor, paid by the contractor, and then reimbursed by the Government. The contractor shall be responsible for all requirements for OCONUS travel to include requirements under the Defense Base Act, immunizations, passports, Visas, etc.

6.10.2 Subtask 10.2 – ODC (Shipping).Shipping is used for cost-reimbursement of contractor shipping and associated expenses (packaging, handling, insurance, and charges by third parties associated with shipments). Shipping shall be authorized via a task order for aircraft and GtG communications services/interface specific support. The contractor shall obtain written authorization from the DITCO KO prior to initiating any movement of equipment/products/sensitive documents between government and contractor facilities. (Note: Not authorized for reimbursement of contractor engineering labor hours.)

6.10.3 Subtask 10.3 – ODC (Equipment).Equipment is used for reimbursement of contractor communications equipment needed to establish initial task order point-to-point connectivity and subsequently refresh obsolete/failing equipment. Equipment includes items such as dedicated routers, switches, firewall appliances, servers, etc. used to provide dedicated communications for a task order. The contractor shall obtain authorization from the DITCO KO, via a task order, prior to initiating any procurement of equipment/products for installation.

Deliverables: None

6.11 Task 11 – Data Management.The contractor shall provide data per task order to support contract activities. Information shall include, but not be limited to, the following:

6.11.1 Subtask 11.1 – Recurring Contract/Task Order Deliverables.The contractor shall bill for task order services on a monthly basis using the web-based DoD Procurement Integrated Enterprise Environment, WAWF application. All other deliverables will be as specified. Monthly reports will represent all usage and costs within a calendar month. Quarterly reports will represent all usage and costs within the periods of January – March, April – June, July – September, and October – December.

6.11.1.1 Recurring DeliverablesBilling and other periodic deliverables shall be as designated below and on individual task orders:

Del # Deliverable Title Format Due Date Distribution/Copies

Frequency/Remarks

A001 Task Order Invoice WAWF 60 calendar days after end of each service month

WAWF Monthly


Del # Deliverable Title Format Due Date Distribution/Copies

Frequency/Remarks

A002 Invoice Supporting Documentation

Standard File 60 calendar days after end of each service month

WAWF included with A001

Monthly

A003 Message Data Standard File 60 calendar days after end of each service month

WAWF included with A001 or Website

Monthly

A004 Engineering Services Invoice and Supporting Documentation



Monthly, when tasked

A005 Other Direct Costs Invoice and Supporting Documentation



Monthly, when tasked

A006 Financial Status Summary

Email and Standard File (Excel)

60 calendar days after end of each service quarter

DITCO and Standard Quarterly

A007 Quality of Service Data Standard File 60 calendar days after end of each service quarter

DLAAS or Website Quarterly

A008 Contract Usage and Costs



DITCO and DLAAS Quarterly

A009 AMC Interface Server Audit Logs



DITCO and DLAAS Quarterly

A010 Contract Bids and Proposals (contract changes)

Email with Standard File

30 calendar days after request unless granted extension

DITCO and DLAAS When tasked

A011 Task Order Bids (no contract changes)

Email with Standard File

30 calendar days after request unless granted extension

DITCO and Standard When tasked

A012 Itinerant Charges Standard File 60 calendar days after end of each service month


Monthly

6.11.1.2 Monthly Usage Reporting and Forced Use of Competitor Networks.

6.11.1.2.1 Monthly Usage Reporting. The contractor shall track and report total contract monthly usage for each type of service in the monthly invoice supporting documentation.

6.11.1.2.2 Contractor Forced Use of Competitor Networks. The contractor shall be responsible for all additional customer charges resulting from the contractor’s or their subcontractor’s systems changes or maintenance actions that automatically redirect aircraft systems to other service provider networks at higher invoice rates. The contractor shall charge government customers the contract rate for affected data and voice services as if using the contractor’s affiliated communications and ground networks and shall not charge the Government for additional customer charges.

6.11.1.3 Deliverable Format Descriptions.

A001 Task Order Invoice.The contractor shall provide a cost summary of services provided under the respective task order itemized by CLIN and SLIN via an electronic media file or entry in the WAWF application as specified on the task order. CLIN and SLIN categories shall include:

SATCOM Services


o Inmarsat Data and Voice Aero I Aero H Aero H+ SwiftBroadband KU band KA band

o Iridium Data and Voiceo Gogo Broadband Data and Voiceo Global Beacon Datao Flight Aware Data

VHF Serviceso VDL Mode 2 (VDL2)o VDL2 over AVLC or AOAo VDL ACARSo VHF Radio Services

HF Serviceso HFDLo HF Radio Services

Value-Added Serviceso DATISo PDCo OCDo Direct Satellite Dialingo Graphical Flight Services

Ground Serviceso GtG Data Linko Circuit Access Feeso Equipment Hosting (Customer on Premise) Fees o Interface Feeso Server Equipment and Software Fees

Contractor-Unique Bundled Plans and Services Engineering Services Other Direct Costs Itinerant Charges

A002 Invoice Supporting Documentation.The contractor shall provide supporting documentation and electronic access to the supporting documentation data. The contractor shall deliver invoice supporting documentation to the Government at the same time as the task order invoice. The contractor shall summarize and itemize each contractor invoice CLIN down to the individual SLIN level broken out by aircraft model and design (e.g., C-5, C-17, C-130, etc.) via an electronic media file on invoice supporting documentation. The contractor shall include the total kilobits, megabytes, and/or minutes, as appropriate, consumed per aircraft model and design and segregate costs by service, aircraft model and design, message type (ATS, AOC, etc.), and month services delivered, as applicable on supporting documentation. Total contract usage of Inmarsat Classic Aero-I, H, H+ data link (kilobits) and voice (minutes), VHF data link (kilobits), VHF data link Mode 2 (kilobits), and Digital ATIS (events) will be included in the summary section. The contractor shall include invoices and tables for verification of summary table usage and charges.

The contractor shall invoice, as appropriate, using different funding SLINs on a single invoice or separate invoices all general support items that cross two or more funding sources.

A003 – Message Data.The contractor shall grant the Government internet access to raw message traffic and data generated in compliance with this work effort for internal government analysis. This shall include data used to generate the invoices and


supporting documentation on the customers’ task orders. Message data shall include, but not be limited to, message aircraft tail number, media used, and source DSP network.

A004 – Engineering Services Invoice and Supporting Documentation.The contractor shall provide details and accounting for all the technical engineering activities requested and approved by the KO that is performed during the invoice period. The contractor shall document invoice charges to the CLIN level and supporting documentation to the SLIN level. Supporting documents shall include relevant reports on avionics qualification support performed during the period.

A005 – Other Direct Costs Invoice and Supporting Documentation.The contractor shall provide details and accounting for equipment, shipping, and travel expenses requested and approved by the KO that is performed during the invoice period. The contractor shall document invoice charges to the CLIN level and supporting documentation to the SLIN level. Supporting documents shall include all receipts for equipment, shipping and travel during the period. Travel cost reimbursement will not exceed U.S. General Services Administration per-diem rates for lodging, meals and incidental expenses (see https://www.gsa.gov/travel/plan-book/per-diem-rates).

A006 – Financial Status Summary.The contractor shall track current financial data and provide a quarterly funding summary to ensure both parties maintain an accurate picture of task order expenditures and funding burn rates. The summary shall track both monthly and cumulative annual costs. When the contractor detects that usage costs will exceed available funding or sees an obvious trend, the contractor shall notify the Government. The contractor shall work with government, if needed, to keep expenditures within planned funding level.

A007 – Quality of Service Data.The contractor shall provide a summary of the quality of service for each quarterly period. In addition to service performance, the summary shall highlight any service problems relevant to the aircraft included in each task order and the corresponding resolution. The following areas shall be addressed:

Message Traffic by Service Message Traffic by Fleet (aircraft model and design (e.g.: C-17, C-5, KC-135, etc.)) Uplink Message Success Rate Downlink Message Success Rate Service availability for each service Other quality of service concerns affecting aircraft included in each task order to include new or unresolved

service problems and status by media.

A008 – Contract Usage and Costs.The contractor shall provide a summary of the quarterly usage and associated invoiced amounts for all services at the lowest CLIN/SLIN level, delivered to the contract DLAAS COR. The contractor shall break out the quarterly summary by the contract CLIN/SLIN structure for each month of the quarter and deliver in Microsoft Excel file format with the following guidance and additions:

Usage and associated costs will be summarized for the quarter by TO monthly invoiced amounts. Include bundled plan data usage quantities in a separate section to capture actual usage for all TO plans. Include bundled plan voice usage quantities in a separate section to capture actual usage for all TO plans. Bundled plan costs will be reflected in the plan SLINs along with quantities of plans and discounts per

plan. Include all Contract Task Orders in subsequent columns in numerical order that are active in the quarter of

the report.

A009 – AMC Interface Server Audit Logs.The contractor shall provide a quarterly listing of the contractor’s server audit logs for the AMC Interface in a Microsoft Excel compatible format.

A010 – Contract Bids and Proposals.The contractor shall provide bids and proposals to the Government to satisfy a requirement documented by a PWS service change. The contractor shall provide a separate NRC and MRC SLIN level breakout of engineering hours


and costs per month for the proposed NRC timeframe and follow-on MRC to maintain the service. Bid will be reviewed by the DITCO KO and DLAAS Program Office for completeness and reasonability. Once the Government and the contractor reach concurrence on a quote, the DITCO KO will initiate contracting action to implement the PWS change and authorize the proposed work.

A011 – Task Order Bids.The contractor shall provide task order bids and proposals to satisfy a requirement documented by a SOW service change. The contractor shall provide a separate CLIN/SLIN breakout of costs per month and remainder of Option Year for the proposed changes. Bid will be reviewed by the DITCO KO and task order customer for completeness and reasonability. Once the Government and the contractor reach concurrence on a bid, the DITCO KO will initiate contracting action to implement the SOW change. (TO bids will not be used to make DSP contract changes in services provided or addition of new CLIN/SLIN services to the PWS or CLIN/SLIN List.)

A012 – Itinerant Charges.The contractor shall provide copies of third party invoices and statements used to determine itinerant charges invoiced for reimbursement. A maximum 10% service fee, rounded to two decimal points, may be added to the invoiced itinerant amount.

6.11.1.4 Duplication.The contractor shall take care not to unnecessarily duplicate data previously procured by the Government, except to provide required copies to newly established recipients under the contract. Instances of apparent unnecessary duplication should be identified to the Data Management Officer. The contractor is encouraged to recommend deletions, additions, substitutions, consolidations, continuity and compatibility, and use of existing contractor or subcontractor data formats when such actions will aid the Government in obtaining minimum essential data, in a timely and cost effective manner.

7. Performance Standards.

7.1 International Criteria.The contractor shall provide the minimum air/ground media performance criteria specified in the respective FAA guidance (https://www.faa.gov/air_traffic/publications/#pubs) and ICAO guidance in the Global Operational Data Link Document (GOLD) Manual (Doc 10037), Performance Based Communications Surveillance (PBCS) Manual (Doc 9869), and Standards and Recommended Practices (http://icao.int).

7.2 Accreditation.The contractor shall provide GtG, AtG, and GtA media and underlying network systems that are, or will be, FAA accredited and approved, where required.

7.3 Message Criteria.The contractor shall provide end-to-end communications and network systems that provide the minimum performance outlined in ICAO GOLD and paragraphs 7.3.1 – 7.3.4 below. End-to-end communications and network systems for data link messages or file transfers are defined as (1) from the aircraft transceiver to the Government’s system entry point where dedicated circuits are used, or (2) from the aircraft transceiver to the router connecting the contractor’s network with the Government’s system entry point via the commercial Internet.

7.3.1 Required Communication Technical Performance (RCTP) less than or equal to 100 seconds for 95% of messages and 120 seconds for 99% of messages. [ICAO GOLD Second Edition, 26 Apr 13, Appendix B - Required Communications Performance 240 Standard]

7.3.2 Required Surveillance Technical Performance (RSTP) less than or equal to 84 seconds for 95% of messages and 170 seconds for 99% of messages. [ICAO GOLD Second Edition, 26 Apr 13, Appendix C - Required Surveillance Performance 180 Standard]

7.3.3 Message Success Rate shall be greater than or equal to 98% (threshold) and 99% (objective).


7.3.4 Service availability for networks, government-unique interfaces, and associated WSA, shall be greater than or equal to 99.9% (threshold), and 99.99% (objective). The contractor shall review interface WSAs every 2 years or as requested by the KO and provide the Government with any updated information and/or corrections to ensure timely coordination and response to service availability outages.

7.4 Information Assurance (IA).The contractor shall:

7.4.1 Implement procedures and operate the tools that provide confidentiality, integrity, availability, authenticity, secure access control, survivability and non-repudiation of ATS and AOC data link messages routed across the contractor’s networks.

7.4.2 Implement mechanisms to provide the capability to preserve, protect, detect, react, revise and recover from threats, intrusions and denial of services. The procedures/mechanisms shall be implemented to adequately protect network, server, government interfaces, and communication security.

7.4.3 Support government requirements to accomplish submittal of new and amended Certification and Accreditation packages and system configuration of all components.

7.5 Transition Period.The contractor shall accomplish all transition plan work and be ready to deliver full DSP service capabilities no later than the beginning of the Base Year. The contractor shall provide transition plan updates to the DITCO KO every 30 days after contract award and notification of delays within 3 days of impact discovery.

7.6 Performance Standards Table.

Performance Standard Acceptable Quality Level (AQL) Methods of Calculation6.1.1 Subtask 1.1 – Service Registration: The contractor shall update all of their vendors and subcontractors with registered aircraft information and report completion to the respective task order agency.

Service fully operational within 5 business days of notification, unless otherwise stated.

Routine inspection of service requests and notifications.

6.1.2 Subtask 1.2 – Service Report: The contractor shall ensure that planned changes, maintenance, or outages within the contractor’s or their subcontractor’s communications systems, which could prevent government communications systems from accessing contract services, are reported to the Government.

Reported at least 24 hours prior to planned event.

Routine inspection of service changes, maintenance, and outage notifications.

6.1.3 Subtask 1.3 – Partner and Affiliated Service Providers: The contractor shall establish subcontract agreements to provide Inmarsat, Iridium, VDL, and HFDL services with other service providers to the maximum extent possible.

No later than the beginning of the Base Year.

Task Order Invoice and Invoice Supporting Documentation.


Performance Standard Acceptable Quality Level (AQL) Methods of Calculation6.1.4 Subtask 1.4 – Non-Partner and Non-Affiliated Service Providers: The contractor shall invoice the Government for reimbursement of the actual invoice amount plus a maximum 10% administration fee.

Administration fee will not exceed 10%

Task Order Invoice and Invoice Supporting Documentation.

6.1.5 Subtask 1.5 – Net-Ready (Interoperability): The contractor shall provide net-ready, interoperable services for Inmarsat SwiftBroadband and Iridium NEXT data services.

(1) Comply with paragraphs 7.1, 7.2, 7.3, and 7.4 above.(2) SIM cards or integrated SIM information and airtime plans compatible with government-specified DoDIN Entry Point service offerings.(3) APN(s) route traffic from satellite provider directly through government’s network path only.

Routine inspection of service requests, notifications, and SIM Card, integrated SIM, and/or APN information.

6.2.1 Subtask 2.1 – Inmarsat DL: ATS and AOC data link messages delivered in near real time between aircraft, ATS, and C2 systems.

Comply with paragraphs 7.1, 7.2, and 7.3 above.

Quality of Service Data.

6.2.2 Subtask 2.2 – Iridium DL: ATS and AOC data link messages delivered in near real time between aircraft, ATS, and C2 systems.



6.2.3 Subtask 2.3 – VDL: ATS and AOC data link messages delivered in near real time between aircraft, ATS, and C2 systems.



6.2.4 Subtask 2.4 – HFDL: ATS and AOC data link messages delivered in near real time between aircraft, ATS, and C2 systems.



6.3.1 Subtask 3.1 – Inmarsat Voice: Approved for ATS use by ATS providers in FANS and ATN regions

Comply with paragraphs 7.1 and 7.2 above.


6.3.2 Subtask 3.2 – Iridium Voice: Approved for ATS use by ATS providers in FANS and ATN regions

Comply with paragraphs 7.1 and 7.2 above.


6.4.1 Subtask 4.1 – Inmarsat Cabin Services: Data delivered in near real time between aircraft and ground customers, voice communications established and maintained for desired time and duration of exchange.

Comply with paragraphs 7.1, 7.2, 7.3, and 7.4 above.


6.4.2 Subtask 4.2 – Iridium Cabin Services: Data delivered in near real time between non-DoD aircraft and ground customers, voice communications established and maintained for desired time and duration of exchange.

Comply with paragraphs 7.1, 7.2, 7.3, and 7.4 above.Services through commercial gateway only used by non-DoD aircraft.



Performance Standard Acceptable Quality Level (AQL) Methods of Calculation6.4.3 Subtask 4.3 – Gogo Inflight Internet Services: Broadband Internet data delivered in near real time between aircraft and ground customers, voice communications established and maintained for desired time and duration of exchange.



6.4.4 Subtask 4.4 – GlobalBeacon Services: ADS-B data delivered in near real time for constant fleet monitoring and automated distress alerts along with web-based access to real time information.



6.4.5 Subtask 4.5 – Flight Aware TV Fleet Services: Data of the individual task order’s aircraft broadcasting ADS-B along with web-based access to real time information for visibility and tracking.



6.5.1 Subtask 5.1 – Routing of ATS Messages: ATS messages successfully routed between the correct ATS facility and aircraft.



6.5.2 Subtask 5.2 – Routing of AOC Messages: AOC messages successfully routed between specified agency and aircraft.

Comply with paragraphs 7.1, 7.2, and 7.3 above.Use of medium assurance, DoD ECA certificates.No single point of failure.

Quality of Service Data.Interface design review and test acceptance with AMC/A6CM.

6.5.3 Subtask 5.3 – Routing of Cabin Services Data: AMC general Inmarsat data being routed to the DoDIN will use a dedicated APN routed from Inmarsat’s Paumalu, Hawaii GGSN or Burum, The Netherlands GGSN based upon shortest path to one of the GGSNs and then routed across a combination of Inmarsat – contractor networks and government-leased primary and alternate dedicated circuits from Paumalu to the ANGI facility at Wahiawa, HI or from Burum to Norfolk, VA. Other customer general Inmarsat data will use other dedicated or contractor APN services to connect to the commercial Internet. General Iridium data will only be routed through the Government gateway from DoD aircraft, non-DoD aircraft per task order.

Comply with paragraphs 7.1, 7.2, 7.3, and 7.4 above.The dedicated APN will have a minimum availability of 99.9%.DoD aircraft Iridium data only routed through the Government gateway.



Performance Standard Acceptable Quality Level (AQL) Methods of Calculation6.6.1 Subtask 6.1 – DATIS Service: Data delivered in near real time to aircraft.



6.6.2 Subtask 6.2 – PDC Service: Data delivered in near real time to ATS.



6.6.3 Subtask 6.3 – OCD: Data delivered in near real time to ATS.



6.6.4 Subtask 6.4 – Direct Satellite Dialing: The contractor shall provide a unique ten digit number for each aircraft for voice connection.

Ten digit numbers connect with specified aircraft within 30 seconds of dialing.


6.6.5 Subtask 6.5 – Graphical Flight Services: Data delivered in near real time to aircraft.



6.6.6 Subtask 6.6 – Transmission of Electronic Flight Plans: Data delivered in near real time to ATS.



6.7.1 Subtask 7.1 – VHF Radio Service: The contractor transcribes voice position reports into data link messages for forward to AOC agency systems.

Successful delivery of messages to AOC agency. Data collected for billing and invoice includes aircraft model and design or Call Sign. Charges are broken out by communications mode, aircraft model and design, or call sign.

Quality of Service Data, Monthly Task Order Invoice, and Monthly Invoice Supporting Documentation.

6.7.2 Subtask 7.2 – HF Radio Service: The contractor transcribes voice position reports into data link messages for forward to AOC agency systems.

Successful delivery of messages to AOC agency. Data collected for billing and invoice includes aircraft model and design or Call Sign. Charges are broken out by communications mode, aircraft model and design, or call sign.

Quality of Service Data, Monthly Task Order Invoice, and Monthly Invoice Supporting Documentation.

6.8.1 Subtask 8.1 – Bundled Plans: Per aircraft per month pricing for bundled plans.

Provides multiple aircraft discounts (2-4 aircraft, 5-8 aircraft, 9 or more aircraft) within a single task order.

Routine inspection of the documentation.

6.8.2 Subtask 8.2 – Additional Services: Per aircraft per month pricing for services that provide additional operational capabilities.

Provides customer service customization of task order aircraft services to fulfill operational requirements to prevent use of higher level plan that includes unneeded services.


6.8.3 Subtask 8.3 – Product Loan Agreement: The contractor PLA shall allow potential customers use of an established, approved contract SLIN service(s) for a designated period of time for trial and evaluation on a single aircraft before committing to a SOW change.

Must be coordinated with the DITCO KO and approved before services are authorized for customer use on a trial basis.PLA does not include services, current or future, that are not included on the contract CLIN/SLIN List.

Routine inspection of the agreement.


Performance Standard Acceptable Quality Level (AQL) Methods of Calculation6.9.1 Subtask 9.1 – Engineering Services Included within Service Rates: Services for normal daily tasks are included in the service charge rates for data and voice usage for each aircraft task order.

Must not require additional cost for engineering hours for support of normal daily data link and voice services.

Routine inspection of the agreement.

6.9.2 Subtask 9.2 – Other Engineering Services: Engineering services (over and above daily operations) as additional labor under an approved bid using pre-negotiated hourly prices for non-recurring, one-time efforts. Activities and all associated ODCs will be on a cost-reimbursement basis.

Obtain written authorization from the DITCO KO prior to accomplishing any work.Must not exceed bid engineering hours for accomplishment of one-time services.

Routine inspection of monthly invoices.

6.10.1 Subtask 10.1 – ODC (Travel): By direction and approval of the Government

Obtain written authorization from the DITCO KO prior to initiating any travel.Travel shall be in accordance with the Federal JTR and FAR 31.205-46.


6.10.2 Subtask 10.2 – ODC (Shipping): Cost-reimbursement of contractor shipping and associated expenses (packaging, handling, insurance, and charges by third parties associated with shipments)

Obtain written authorization from the DITCO KO prior to initiating any movement of equipment/products/sensitive documents between government and contractor facilities.


6.10.3 Subtask 10.3 – ODC (Equipment): Reimbursement of contractor communications equipment needed to establish initial task order point-to-point connectivity and subsequently refresh obsolete/failing equipment

Obtain authorization from the DITCO KO, via a task order, prior to initiating any procurement of equipment/products for installation


6.11.1 Subtask 12.1 – Recurring Contract/Task Order Deliverables: Material will be delivered on a monthly or quarterly basis on time and IAW contractor determined format with government approval

Materials contain required information and are delivered on time at least 90% of the time. Revisions that occur are minor and are resolved within 15 calendar days of notification.

Routine inspection of the materials.

8. Incentives.At the end of the base period and at the completion of each option period, the Government will provide ratings in the Contractor Performance Assessment Reporting System (CPARS), www.cpars.gov. The Government will use the information provided in CPARS in determining whether to exercise the option periods included in this requirement.

9. Place of Performance.Place of performance will be at the contractor’s facilities or as stated in each task order. There are no scheduled travel requirements associated with this contract. When requested by the COR, the contractor shall continue performance in emergency or mission essential conditions. Additionally, the contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR.


10. Period of Performance.Initial one-year base period with nine 1-year option periods to extend period of performance to a total of 10 years.

11. Security Requirements.All work will be UNCLASSIFIED. However, AMC requires email communications for troubleshooting specific issues with the contractor interface with AMC’s MEIS environment to be labeled For Official Use Only (FOUO) and encrypted for transmission.

11.1 Visit Authorization Letter (VAL).Visit requests shall be processed and verified through the Joint Personnel Adjudication System (JPAS) to the SMO for the Government organization hosting the contractor’s visit. JPAS visits for contracts/task orders are identified as “Other” or “TAD/TDY” and will include the Contract/Order Number and ADP/IT-Access level of the contract/order in the Additional Information section. If the contractor does not have access to JPAS, then submit visit authorizations by e-mail in a password protected .pdf to the COR or Alternate COR specified in Section 1.0 for contract level visits, or to the organizational POC for task order level visits.

If JPAS is not available, the VAL must contain the following information on company letterhead: Company name, address, telephone number, facility security clearance CAGE CODE Contract/Order Number Name, SSN, date and place of birth, and citizenship of the employee intending to visit Certification of personnel security clearance and any special access authorizations required for the visit

(type of investigation & date, adjudication date & agency, and IT access level) Name of COR/Alt COR/POC Dates or period the VAL is to be valid

11.2 Information Security.

11.2.1 Contractor employees shall be required to comply with all government security regulations and requirements when handling government data link or interface data. Failure to comply with government security regulations and requirements shall require the company to provide the Government with a written remediation/corrective action plan. Furthermore, failure to comply with such requirements can be cause for removal and the contractor/employee will not be able to provide service on this contract.

11.2.2 The Government retains the right to request removal of contractor personnel regardless of prior clearance or adjudication status, whose actions, while assigned to this contract, clearly conflict with the interest of the Government.

11.2.3 Contractor personnel will generate or handle documents that contain FOUO information at the contractor facility. All contractor deliverables shall be marked in accordance with DoD Manual (DoDM) 5200.01, Vol. 3, Vol. 4, Information Security, DoDM 5400.07, Freedom of Information Act Program, unless otherwise directed by the Government. The contractor shall comply with DISA Instruction 630-230-19, Cybersecurity.

11.3 Security Contacts.DISA Security Personnel can be contacted for Industrial or Personnel Security related issues at (301) 225-1235 or via mail at:

Defense Information Systems Agency Defense Information Systems Agency

ATTN: MP61, Industrial Security ATTN: MP62, Personnel SecurityCommand Building Command Building6910 Cooper Ave. 6910 Cooper Ave.Fort Meade, MD 20755-7088 Fort Meade, MD 20755-7088


For AMC-specific security related matters, contact the Security Manager at:Primary Alternate

Name: Ms. Eliza L. Placide MSgt Mary H. HolycrossPhone Number: 618-229-6787 618-229-6676E-mail: [email protected] [email protected]

12. Government Furnished Property (GFP)/Government-Furnished Equipment (GFE)/ Government-Furnished Information (GFI).

12.1 GFP. GFP will be limited to (1) issue of a CAC for contractor personnel involved with AMC Interface troubleshooting or mission coordination which requires encrypted FOUO email exchanges using the Government’s Outlook Web Access (OWA) or that requires government website access, and (2) DoD Non-Personal Entity (NPE) certificate to allow contractor interface server to server authentication with MEIS4 servers or encrypted data exchange and encryption of server-generated email notifications.

12.2. GFE. None

12.3 GFI. GFI will include: (1) Government network/C2 interface, Transmission Control Protocol / Internet Protocol (TCP/IP), Extensible Markup Language / Simple Object Access Protocol (XML/SOAP), and interface definitions for transmission and receipt of data link messages, text messages, and/or file transfers, (2) aircraft number listing of all aircraft covered by services, and (3) any additional information specified and needed by the vendor to provide required services.

13. Other Pertinent Information or Special Considerations.

13.1 Identification of Possible Follow-on Work.The contractor may be tasked in a future contract modification to:

13.1.1 Add an encrypted data capability for messaging between contract aircraft and their C2 agencies. On hold pending new FAA requirements for encrypted data link communications or reinstatement of AMC appropriated funding for PACARS AOC data link message encryption development.

13.1.2 Expanded Inmarsat SwiftBroadband and Iridium NEXT services as new capabilities are implemented by Inmarsat and/or Iridium.

13.1.3 FANS 1/A, FANS 1/A+, and PBCS monitoring for proactive identification of non-compliant aircraft during worldwide flight operations.

13.1.4 Sponsored access to periodic electronic NGA DAFIF and/or Aero Application data updates for services to government flight operations.

13.1.5 New commercial satellite broadband cloud communications technologies.

13.2 Identification of Potential Conflicts of Interest. None

13.3 Identification of Non-Disclosure Requirements.All task order AOC, ATS, general data, voice transmissions, and other government system data the contractor may have access to are all considered sensitive and proprietary information for the purposes of this contract. Contractor personnel that process, handle, or have access to task order data are required to file non-disclosure agreements with the DITCO KO before performing work on this contract and associated task orders.

Government AOC data and data access will only be provided to the task order specified aircraft, C2 agencies, and government COR/POC office. ATS data and data access will only be provided to the task order specified aircraft, C2 agencies, government COR/POC office, and all air traffic service agencies providing services to the aircraft. The


contractor shall not provide government data or government data access to other personnel, agencies, or governments without prior written approval from the DITCO KO.

13.4 Packaging, Packing and Shipping Instructions. None.

13.5 Inspection and Acceptance Criteria. None.

13.6 Property Accountability. Individual contractors shall maintain possession and control of issued CAC cards. The Contractor shall notify the COR immediately if a CAC card is lost or stolen. The Contractor shall surrender CAC cards to the COR or designated representative upon termination or reassignment of any individual contractor who possesses a CAC.

14. Section 508 Accessibility Standards. The following Section 508 Accessibility Standard(s) (Technical Standards and Functional Performance Criteria) are applicable (if box is checked) to this acquisition.

14.1 Technical Standards.

1194.21 - Software Applications and Operating Systems 1194.22 – Web-Based Intranet and Internet Information and Applications 1194.23 - Telecommunications Products 1194.24 - Video and Multimedia Products 1194.25 - Self-Contained, Closed Products 1194.26 - Desktop and Portable Computers 1194.41 - Information, Documentation and Support

The Technical Standards above facilitate the assurance that the maximum technical standards are provided to the Offerors. Functional Performance Criteria is the minimally acceptable standards to ensure Section 508 compliance. This block is checked to ensure that the minimally acceptable electronic and information technology products are proposed.

14.2 Functional Performance Criteria.

1194.31 - Functional Performance Criteria


Documents

imlive.s3.amazonaws.com Government... · Web view. United States (U.S.) Government agencies are continuing to expand their use of CNS/ATM data link and voice services for communications