IMIDDLE TECH SUPPORT2012

NETBOOK CHECKOUT Students are checked out 100% functional computers in

good/excellent condition Any cosmetic or other damage should be reported to Librarian

within 1 week of computer check out to avoid being held responsible

Student & Parents should inspect computer to ensure that the computer is satisfactory upon check out

NETBOOK CHECKOUT

Student Will Receive Netbook Computer (Lenovo x120) Netbook Charger Netbook Bag Carrying Strap (Optional)

OUR GOAL

Every student should have a 100% functional computer 100% of the time, including 24/7 Internet access with at&t 3G wireless

If a student’s computer does not function, he/she should seek tech support immediately!

A computer that is less than 100% functional may negatively impact a student’s ability to achieve academically and fully participate in the school’s technology-based program

SUMMARY

Tech Support Schedule Monday, Tuesday, Thursday, Friday during

1st Period Room 14 (Mr. Carmody’s Room)

Procedure Student reports to 1st Period for Attendance Student asks 1st Period Teacher to go to Tech Support in Room 14 Student receives a written pass from teacher before exiting

classroom and goes DIRECTLY to Room 14

TECH SUPPORT WILL

Record problem with computer Attempt to determine responsibility of damage and

whether it was a no fault item (e.g. 3G not working) Walk student to Library

LIBRARIAN WILL

If it’s a no fault item and there are no fees: Check out loaner computer, if available, to student If a loaner computer is not available, Librarian will provide student with a

form indicating to their teachers that they are awaiting computer repair Students may access many programs, assignments and class/school sites

from their home computers if available Call student from class to return original computer when it is returned

fixed by SDUSD

If Student Owes Fees Send student to Financial Office to contact parent about payment Wait to check out loaner computer, if available, until fees are paid.

FEES

Missing/Damaged Items Price Screen/Top Case $78.00 Keyboard $78.00 AC Charger $48.00 Carrying Case $37.00 Bag strap $10.00 Red rubber track point $14.00 Rubber footies for laptop bag $3.00/2 LCD Bezel (area around screen) $40.00 Bottom door $67.00 Base Cover (bottom)      $100.00 Multiple Items (Insurance Deductible) $100.00

NO FAULT EXAMPLES

Blue Screen Virus Software won’t work 3G Won’t Work etc… (Any problem which is not physical damage)

NETBOOK CHECK IN