Imd alumni club presentation may 4 2010

IMD© Professor George Kohlrieser© 2010 George Kohlrieser. Not be used or reproduced without permission.

IMD ALUMNI CLUB - LAUSANNE

Leading at the Edge: How to Unlock Extraordinary Performance

George Kohlrieser, Ph.D.Professor of Leadership and Organizational Behavior

IMD, Switzerland May 4, 2010

IMD© 2010, George Kohlrieser, Ph.D,

At the end of the day you bet on

people, not strategies.

Larry Bossidy, CEO, AlliedSignal

Thoughts on Leadership


1. Leading from the Mind’s Eye The power of focus

2. Cycle of Bonding Motivation, Inspiration, Resilience

3. Leader as Secure Base Creating Trust to Drive Change

4. The Power of Language Influencing & Persuading

5. Conflict Resolution Resolving Differences

6. Power of Dialogue Building Bridges with Common Understandings

7. High Impact Negotiation the Art of Concession-Making

8. Managing Emotions Creating High Energy

8 Pillars of High Performance Leadership


Leading from the Mind’s EyeSTATE RESULTS

FUTUREPAST EXPERIENCES MIND’SEYE

Keeping Your

FOCUS

Negative Focus (Pain)

Positive Focus (Benefit)

Playing not to Lose Playing to Win


• People do not naturally resist change; they resist the painof change and the fear of the unknown.

• The neuron system of the brain is hardwired to seek expansion through curiosity, exploration, learning, and change.

• When leaders are a secure base and trustworthy, followers will trust the leader to guide them through the change.

• People resist being changed – “reactance” and lack of influence.

• When understanding and seeing the benefit of the change, most will embrace the pain of change.

• There is always a benefit in every change – can we find it?

Do People Naturally Resist Change?


Deep within humans dwell those slumbering powers; powers that

would astonish them, that they never dreamed of

possessing; forces that would revolutionize their lives if

aroused and put into action.

Orison Marden

Thoughts on Talent Development

IMD© Professor George Kohlrieser

The Amygdala Hijack


Holding Yourself Hostage


Attachment(comfort)

Bonding(interest)

Separation(preparation)

Grief(identity)

Cycle of Bonding


Stages of Grief

Denial

Protest - Anger

Sadness - Missing

Fear

Terror

Panic

Gratitude

Forgiveness

Acceptance

New AttachmentOr Renewal

Rationalization


What Is a Secure Base?What Is a Secure Base?

“A Secure Base is a person, place, goal or object that provides a sense of protection, gives a sense of comfort and offers a source of energy and inspiration to explore, take risks and seek change.”


The Strength of a Secure Base

Persons

To loveTo be loved

To belong

To be worthwhileTo deserve to exist

Secure Base

Exploration

Playful

Self-esteem

Goals

Competence

Success

To ActTo be Capable

of acting

Attachment

Bonding


Characteristics of Secure Base Leadership

1) Accepts & values the individual versus judging and criticising

2) Sees the potential in the individual versus the current state

3) Encourages risk, provides opportunities and challenges to stretch versusover-controlling

4) Inspires through intrinsic versus extrinsic motivation

5) Believed to be accessible “anywhere, anytime” versus unavailable and detached

6) Remains calm, composed & grounded versus amygdala hijack

7) Tends to use listening, dialogue and inquiry versus advocacy

8) Directs Mind's Eye and focus towards the positive versus negative

9) Creates bullseye transactions though the targetted use of words and gestures versus rambling or remaining aloof

* Based on 100 interviews with top leaders


Change and Loss• Loss of attachment –

(who am I connected to ?)• Loss of territory –

(where do I belong ?)• Loss of structure –

(what is my role ?)• Loss of identity –

(who am I ?)• Loss of future –

(where am I going ?)• Loss of meaning –

(what is the point ?)• Loss of control –

( I feel overwhelmed)


Thoughts on High PerformanceHumans are the only

species on earth with the

ability to interfere with

their own performance.

Self‐interference is a

learned skill; we are not

born with it.

Michael Hebron

(“Golf Swing Secrets…and Lies”)


The problem is that most people do not know what they are

capable of until forced to survive in extreme conditions.

Al Siebert, Ph.D.

(“The Survivor Personality: Why Some People Are Stronger, Smarter,and More Skillful

at Handling Life’s Difficulties… and How You Can Be, Too”)

Thoughts on High Performance


Self Other

Talking - Dialogue - NegotiationB BodyE EmotionsI IntellectualS Spirit

The Power of an Interaction

B I

E S

B I

E S


Conflictis a Difference

between two or more persons or groups characterised by

Tension, Emotionality,Disagreement

andPolarisation

where bonding is brokenor lacking.

What is Conflict?


Altered States & The Mind’s Eye


Put the Fish on the Table

Raise issues – don’t let them smell!


Attachment(comfort)

Bonding(interest)

Separation(preparation)

Grief(identity)

Conflict Begins When Bonding is Broken


Dialogue is seeking

a greater truth by thinking together.

William Isaacs

What is Dialogue?


• Passivity

• Discounting

• Redefinition

• Over Detailing

What are the Blocks to Dialogue?Primary Blocks:

Secondary Blocks:• Over Rational

• Over Emotional

• Over Generalization

• Abstraction

• Lack of Directness

• Lack of Honesty


1. Create Bonding

2. Separate Person from Problem

3. Identify Needs and Wants of Self

4. Identify Needs and Wants of Other

5. Dialogue

6. Create a Goal

7. Options and Proposals

8. Mutual Gain

9. Contract

10. Relationship Continues or Ends on a Positive Note

Stages of Negotiation


The Law of Reciprocity


Brain Facts100 billion neurons each capable of 10,000

connections

1,000 million to one million trillion possible neuron connections

25,000 neurons can fit on the head of a pin without touching each other

Growing new neurons and new connections:

•Emotional bonding •Active Curiosity•Deliberate Practice•Challenging Learning•Physical Exercise•New experiences involving pleasure or pain


The brain hardwires anything it can

It is a jungle in your brain for space & attention

Working memory vs. Hardwiring

Attention & Focus change the brain

The art of focusing attention holds in placebrain circuits associated with what is focused on

Insight is the heart of learning

Rewiring the Brain


What Does Playing to Win Mean?


Thoughts on Engagement

“ It seems to me that our greatest limitations are the ones we impose on ourselves. I want to encourage others to throw out these misconceptions and to be all they can be."

“ Remember, nothing is impossible. Follow your dreams!”Jamie Andrew


• Guiding Vision – Keeping your “Eye on the Ball”

• Find Energy and Passion for the Benefit of the Outcome

• Focus on Positive States – Individual and Team

• Use Imagination – Managing the “Mind’s Eye”

• Manage Stress and Maintain Life Balance

• Resolve Conflicts – “Clean the Fish”

• Create Bonds and Build Relationships

• Find Secure Bases and be a Secure Base for Others

• “Never Be a Hostage” to Anyone or Anything

• Focus on Excellence through Lifelong Learning

• Rebond after Loss, Pain and Frustration

• Play to Win by Living Your Dreams

• Enjoy the ride – it will never happen again in the same way

George’s Golden Nuggets for High Performance


Do not go where Do not go where the path may the path may

lead, go instead lead, go instead where there is no where there is no path and leave a path and leave a

trail.trail.

Ralph Waldo EmersonRalph Waldo Emerson

Thoughts on Leadership



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Imd alumni club presentation may 4 2010