IMAGINE Communication

Embed Size (px)

Citation preview

  • 8/8/2019 IMAGINE Communication

    1/31

    If you dont look up to the sky, you will never see the stars

  • 8/8/2019 IMAGINE Communication

    2/31

    imagine a des*na*on with...

    3000 years of history and culture over 70% of the worlds cultural heritage a superb gastronomy tradi*on legendary hospitality and landmarks

    worlds fashion & design epicenter a unique lifestyle

  • 8/8/2019 IMAGINE Communication

    3/31

    90% of the hotels unbranded high market fragmenta*on no promo*onal strategy no synergies

    no brand

    no communica*ons ac*vity low visibility for events limited access to interna*onal markets

  • 8/8/2019 IMAGINE Communication

    4/31

    HOW CAN ANYONE

    COMPETE

    ON GLOBAL MARKETS

  • 8/8/2019 IMAGINE Communication

    5/31

    but the world is changing

  • 8/8/2019 IMAGINE Communication

    6/31

    Source: Internet Advertising Bureau, 2006

    a radical change has occurred in the

    world of marke*ng

  • 8/8/2019 IMAGINE Communication

    7/31

    Consumers are not listening anymore

  • 8/8/2019 IMAGINE Communication

    8/31

    because today a person is

    crea*ng

    selec*ng

    par*cipa*ng

    exchanging

    influencing

    buying

    commen*ng

    changing

  • 8/8/2019 IMAGINE Communication

    9/31

    and consequently communica*ons move from this

    BROADCASTwe tell you

    (example: The New York Times, CNN, etc.)

    Passive readers/audience

    Newspaper

    Magazines

    TV

    $

    $

    $

    big advertisingbudgets

    Publisher/broadcaster

  • 8/8/2019 IMAGINE Communication

    10/31

    INTERACTIVE

    tell us what you think of what we tell you(example: nytimes.com, cnn.com, etc.)

    passive readers/audience

    Newspaper

    Magazines

    Web Video

    TV & radio

    Podcasts

    Forums

    Comments

    Ratings

    Blogs

    Networking

    publisher/broadcaster

    big advertisingbudgets

    productplacement,story telling,publicrelations,audiovisual,viral marketing,etc.

    +

    $

    $

    $

    $

    $

    $

    Interactiveaudience

    to this

  • 8/8/2019 IMAGINE Communication

    11/31

    to the Social Media model where the dialogue amongst users has made the

    role of the Editor redundant

    SOCIAL MEDIA

    lets share amongst us what we want

    (i.e.: Wikipedia, Twitter, etc.)

    Self managed

    publications

    Passive audience

    Contextualadvertising,productplacement,PR 2.0

    $

    $

    $

    $

    $

    $

    Co-creators

    Revenuesharing

    Payforless

  • 8/8/2019 IMAGINE Communication

    12/31

    and what about the travelers?

    Leisure Business

    =

    financial crisis and economic

    recession

    *ghter credit condi*ons,

    high consumer debt, decreasedhousing wealth, stagnant wages,

    and rising unemployment

    contrac*on in travel demand,

    (par$cularly business travel)

  • 8/8/2019 IMAGINE Communication

    13/31

    It is vital to target early adapters and emerging economies,

    focusing on both the volume and the individual value of

    travelers, to maximize future returns and drive shorttermbusiness volume.

    Source: Deloitte Analysis

  • 8/8/2019 IMAGINE Communication

    14/31

    understanding the concurrent changing of customers behavior

    would allow innova*ve ideas to emerge,

    new profitable alliances to be forged, by crea*ng interes*ng newmarketable offers and services

  • 8/8/2019 IMAGINE Communication

    15/31

    factors inflencing todays travelers behavior

    Source: Deloitte Analysis

    !As per slide 1

  • 8/8/2019 IMAGINE Communication

    16/31

    mul*ple choices (long tail) available emo*onally mo*vated to travel different travel persona in each trip

    more informa*on and contractual power dis*nguishes between travel and travelling

    experience

    commodityproduct centric

    service centric

    VALUE

    todays traveler is in control

  • 8/8/2019 IMAGINE Communication

    17/31

    posi*oningexperience crea*onexternal communica*onstory tellingthird party endorsementsaccessibility

    experience deliveryinternal communica*onaccessibility

    experience feedbackstory sharingexternal communica*onstory tellingthird party endorsementsaccessibility

    during afterbefore

    stay

    return

    memories

  • 8/8/2019 IMAGINE Communication

    18/31

    so

    we have got

    organized

  • 8/8/2019 IMAGINE Communication

    19/31

    we created a team of experts

    in travel & tourism

    and interna*onal communicators,

    with 4 highimpact networks of external professionali*es

  • 8/8/2019 IMAGINE Communication

    20/31

    the managingTEAM

    thePATRONS thePARTNERS

    the localAGENCIES theMEDIA

    joining forces to form an alliance

    able to provide onestop, fullservice, support

    on strategic communica*ons, marke*ng & trainingin all key interna*onal markets

  • 8/8/2019 IMAGINE Communication

    21/31

    The managing team is an agile and flexible

    structure led by:

    Marco Ferrari, for 20 years Vice President ExternalCommunica*ons for Europe, Africa & Middle East

    for Starwood Hotels & Resorts

    Lucilla de Luca, a communica*on professional witha proven track record of excellence in luxury

    des*na*ons like Costa Smeralda

    Daniele Savio, entrepreneur with interests in theareas of medical, gastronomy and real estate

  • 8/8/2019 IMAGINE Communication

    22/31

    the Partners are leading

    companies and consultants

    providing direct high quality

    opera*ve support to theini*a*ve:

    BMC Burdich Communica*on (public rela*ons)

    Dennis Redmont (strategic training)eXperience (data marke*ng)

    Execu*ve Search Int.l (execu*ve recruitment)

    Sole 24 Ore Formazione (Execu*ve Training)

    Hotel Photography (photography)

    Horwath (development)

    Hospitality School (hotel management training)

    HVS Hospitality Services (sales & marke*ng)

    Intercon*nental Travel Co. (congress & events)

    Propaganda GEM (product placement)

    QFS (F&B procurement)

    Synergy Interna*onal (sales network)

    Starter (aggrega*ve marke*ng)

    Studio Luvi (crea*ve services)

    The Family (audiovisual produc*ons)

    The Family Events (cultural events)

  • 8/8/2019 IMAGINE Communication

    23/31

    the local agencies, are a network of experienced independently

    opera*ng communica*ons experts with a proven record of

    excellence in travel & tourism, located in:

    Austria Portugal

    Egypt Russia

    France Spain

    Germany Turkey

    Greece UAE

    Israel UK

    Italy USA

    allowing local supervision and quality control in all

    ini*a*ves, events and campaigns...

  • 8/8/2019 IMAGINE Communication

    24/31

    and a Media database of7,108 journalists in:

    Australia MalaysiaAustria Netherlands

    Belgium Poland

    China Portugal

    Egypt Qatar

    France RussiaGermany Saudi Arabia

    Greece Spain

    Hong Kong Turkey

    Israel UAE

    Italy UK

    Japan USA

  • 8/8/2019 IMAGINE Communication

    25/31

    professionalcommunicators

    experience inInternational travel

    & tourism

    operating in all

    key markets

    press office

    branding

    PR 2.0

    socialnetworking

    partnerships

    audiovisualevents

    productplacement

    crisiscommunication

    sustainability

    training

    consultancy

    strategicweb marketing

    strategy

    network of localPR agencies

    network ofpartners

    a database of

    10,000 media

    innovation

    creative

    photography

  • 8/8/2019 IMAGINE Communication

    26/31

    with a range of

    innova*ve tools in

    addi*on to the

    tradi*onal ones, in

    order to effec*velycommunicate with

    todays audience...

  • 8/8/2019 IMAGINE Communication

    27/31

    like a new format for press

    releases to effec*vely address

    social media requirements of

    informa*on and mul*media to

    maximize the impact in the

    distribu*on of news

    and the online newsroom

    concept, a onestopshop for the

    media to gather informa*on,

    audiovisual, background data,

    usefull links and keep updated onthe subject

  • 8/8/2019 IMAGINE Communication

    28/31

    aggrega*ve tools like:

    blogs, social networks, forums newsleers by

    des*na*ons and key

    selling points

    to allow the small and medium

    size companies to afford to

    consistently communicate with

    the consumers and the media

    on the interna*onal markets

  • 8/8/2019 IMAGINE Communication

    29/31

    a full range of marke*ng

    & communica*ons services

    to cover all requirements in

    one stop,

    ensuring message alignment

    and a coordinated deliverybetween all tools

    Adver*singAudiovisual produc*onsBrandingCrea*ve ServicesData marke*ng/CRMEventsPartnerships

    PhotographyPR 2.0Press OfficeProduct PlacementPublic rela*onsSales & Marke*ngTrainingWeb Marke*ng

  • 8/8/2019 IMAGINE Communication

    30/31

    and execu*ve &management support

    ac*vi*es

    to allow a total sharing of

    exper*se and

    professionalismwith the flexibility of

    consultancy

    Change ManagementCoaching & LeadershipCrisis Communica*onsDevelopmentInterna*onal rela*onsLobbyingMedia TrainingPublic AffairsPublic SpeakingStrategySustainability

  • 8/8/2019 IMAGINE Communication

    31/31

    www.imaginecommunica*on.eu

    info@imaginecommunica*on.eu