IMA Servant Leadership Webinar

7/24/2019 IMA Servant Leadership Webinar

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Servant Leadership

Presented by IMA

Leadership Academy


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Webinar Features

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Moderator

Lynette Pebernat, CMA, CFM, CPA, CITPSenior Application Architect

Corporate Solutions

Dynegy, Inc.


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Featured Presenter

V. Marcine Johnson, CPA

President and CEOAccounting & Tax Advisory Services, Inc.

Dean

IMA Leadership Academy


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Objectives

After this session, attendees will be able to:

Define Servant Leadership. List the characteristics

of a Servant Leader.

Identify the advantagesand disadvantages of a

Servant Leadership culture. Identify the barriers to a

Servant Leadership culture.

Provide examples ofServant Leadership practice

in the business community.

Consider applications ofServant Leadership principles.

NTG-2


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Walmart

DSN Retailing Today, Sept 18, 2000, p. 25 A lifetime of accomplishment

Stores

4000

3000

2000

1000

0

19882000 Sales

(in billions)

200

100

0

19882000


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Key Characteristics of a Servant Leader

Empower and develop people

Show humility

Be authentic

Are empathetic

Provide direction

Demonstrate good stewardship

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Poll Question #1

Which of the six characteristics of a Servant Leader do you

see most strongly in your organization?a. Empowerment and development of people

b. Humility

c. Authenticity

d. Empathy

e. Direction

f. Good stewardship

g. None of the above


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Motivational Characteristics

Motivated to lead and serve at the same time

Honesty, fairness, integrity,

and justice are internalized

Motivated to have a positive impact

on the organization to help and care for others

Focused on the gifts and talents of followers

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Individual Characteristics

Are self-directed

Have a moral compass

See the big picture and how individuals fit into it

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Influence of Company Culture

People Centric

The extent to which the organization rewards individualsfor being fair, altruistic, trustworthy, generous, and kind.

Authority Acceptance

The extent to which a community accepts and endorses

authority, power differences, and status privileges

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Influence on Psychological Climate

People are well informed about the

strategy and asked to apply their best judgment. Community building and interpersonal

bonding are valued.

Interpersonal trust is valued,

expected, and required.

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Outcomes

For Followers For the Organization

Self Actualization

PositiveJob Attitudes

Moral performance isenhanced

Effectiveness isenhanced

Great place to work

Increased interactionwith all stakeholders

Greater presence inthe community

Increased productivityand loyalty

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People are the heart and

spirit of all that counts.

-Max DePree, author and founder

of Herman Miller Office Furniture

Being a leader changes everything. Before youare a leader, succ ess is al l about you. Nothing

you d o anymo re as an individual matters except

how you nur ture and suppor t your team and he lp

i ts m embers inc rease their self conf idence. Put

another way: Your suc cess as a leader wil l com e

not from w hat you do but from the ref lected glory

of your team.

-Jack Welch, former CEO of General Electric

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Organizational Assessment

Item

Strong

signs

Some

signs No signsIndividuals are rewarded for being fair,altruistic, trustworthy, generous and kind.Decision-making is less centralized.Authority is based less on rank than on

contribution.People are well informed about theorganizations strategy.People are asked to apply their best

judgment.

Community building and interpersonalbonding are valued.Community building isa true focus.

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Organizational Assessment, continued

Item

Strong

signs

Some

signs No signsInterpersonal trust is valued, expected,and required.The judgment of the leaders is trustworthyat all times.

Leaders ethics are above reproach.Employees are happier, healthier, morebalanced in their human relationships.Employees are engaged and empowered.Employees are dedicated to the success

of the organization.The balance between self-interest and theinterest of others is kept level.

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Organizational Assessment, continued

Item

Strong

signs

Some

signs No signsTeam members hold themselvesaccountable.Team members honestly self-evaluate.Team members collaborate and

communicate.The organization is a great place to work.The organization builds strongrelationships with all stakeholders.The organization makes strong

contributions to the community.The workforce is loyal and intelligentlyproductive.

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Poll Question #2

Overall, how did you rate your organization?

a. My organization already demonstrates ServantLeadership.

b. My organization is ready for Servant Leadership.

c. My organization has a long way to go to implement

Servant Leadership.


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Southwest Airlines

2010 marked 38thconsecutive year of profitability

People are our greatest asset

We preserve the planet by operating with a green filterfrom Power of LUV

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Southwest Airlines: Culture Committee

To help create the Southwest Spirit and Culture where

needed; to enrich it and make it better where it alreadyexists; and to liven it up in places where it might befoundering. In short, this groups goal is to do

Whatever it takes to create enhance and enrich

the special Southwest Spirit and culture that hasmade this such a wonderful company/ family.

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Southwest Airlines: Sr. Management Model

Treat others as you want to be treated.

Customers come second, Trust the employees judgment.

Abusive customers not tolerated.

Deep listening with no agenda.

Trust must be earned on a daily basis.

Gathering of all stakeholdersto solve problems.

Constant training on the complexitiesof the business to all employees.

NTG-8


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Walmart

Effective Leaders dont lead from behind a desk

It's more important than ever that we develop

leaders who are servants, who listen to their

partnerstheir associatesin a way thatcreates wonderful morale to help the wholeteam accomplish an overall goal,

-Sam Walton

http://walmartstores.com/AboutUs/289.aspx

12/26/2011

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http://walmartstores.com/AboutUs/289.aspx%2012/26/2011http://walmartstores.com/AboutUs/289.aspx%2012/26/2011http://walmartstores.com/AboutUs/289.aspx%2012/26/2011http://walmartstores.com/AboutUs/289.aspx%2012/26/2011


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Were hardworking, ordinary peoplewhove teamed up to accomplish

extraordinary things. While ourbackgrounds and personal beliefs arevery different, we never take each otherfor granted. We encourage those aroundus to express their thoughts and ideas.We treat each other with dignity. This isthe most basic way we show respect.

Our customers are the reason were inbusiness, so we should treat them thatway. We offer quality merchandise at thelowest prices, and we do it with the bestcustomer service possible. We look forevery opportunity where we can exceedour customers expectations. Thats when

were at our very best.

Were proud of our accomplishments but neversatisfied. We constantly reach further to bring newideas and goals to life. We model ourselves after SamWalton, who was never satisfied until prices were aslow as they could be or that a products quality was as

high as customers deserved and expected. We alwaysask: Is this the best I can do? This demonstrates thepassion we have for our business, for our customersand for our communities.

Walmart: Belief System

Respect for the IndividualService to our Customers

Striving for Excellence

Respect for the IndividualService to our Customers

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Walmart: Sundown Rule

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We do our very best to give our customers,and each other, same-day service.

Respect each other.

Were proud to be part of a team

working together to get things done!


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Advantages and Disadvantages

Adv

antages

Disadvant

ages

Encourages high employee

identification with the organization

Creates a more people-friendlycorporate culture

Increases employee

productivity

Values all opinionsand inputs

Can influence the organization and

society in a positive way.

May increase customer loyalty

Can be left behind by leaders

using other leadership styles

Disturbs the conceptof hierarchy

Can be perceived as

a religious concept

Servant can be perceived

as a detrimental term

Humility can be

seen as a weakness

Some may not respond

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Poll Question #3

What do you think is the biggest benefit of working in a

Servant Leadership culture?a. Increased productivity

b. Creates a more people-friendly environment

c. The ideas of all individuals are valued and

considered

d. Influences the organization and society in a positiveway


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Talking Points Memo

What would be the specific advantages of a Servant

Leader culture within your organization? What are the specific disadvantages?

How could you manage or diffuse the disadvantages?

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How to Implement Servant Leadership

Executive involvement

An internal examination

Wisdom, sincerity, benevolence, courage, and strictness

Culture Committee

Live it

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Poll Question #4

What do you think is the first thing that could happen at

your organization to implement Servant Leadership?

a. Get executives involved

b. Conduct an internal examination

c. Stand for the virtues of wisdom, sincerity,benevolence, courage, and strictness

d. Form a Culture Committee

e. Live it myself


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What Would a Servant Leader Do?

SCENARIO 1 of 3


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What Would a

Servant LeaderDo?


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What Would a Servant Leader Do?

SCENARIO 3 of 3


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Principles of Servant Leadership Recap

Empower and develop people

Show humility

Be authentic

Are empathetic

Provide direction

Be a good steward

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Poll Question #5

How might you be a Servant Leader in your community?

a. Run for and hold a public office

b. Volunteer in a local hospital

c. Spearhead a campaign to enhance communityinvolvement by sponsoring a Community Clean Up

Day

d. Volunteer to participate in a Big Brother/Big Sisterprogram


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You and Servant Leadership

How do I see servantleadership?

How might it benefitme?

How would my teamreact to me as aservant leader?

How might it benefitthem?

How might mycolleagues react?


How might my bossand his supervisors

react?


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3-2-1 Reflection

Reflect on what youve learned today

benefits to your organization

people that could act as champions within yourorganization

new thing I will try tomorrow

NTG-13


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Questions & Answers

Lynette Pebernat, CMA, CFM, CPA, CITPSenior Application ArchitectCorporate Solutions

Dynegy Inc.

Use the Q & A Panelto send your q uest ions to ou r panel is ts .

V. Marcine Johnson, CPAPresident and CEO

Accounting & Tax Advisory Services, Inc.Dean



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Thank You to Our Featured Presenter!

V. Marcine Johnson, CPA

President and CEOAccounting & Tax Advisory Services, Inc.

Dean



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Thank You to Our Moderator!

Lynette Pebernat, CMA, CFM, CPA, CITPSenior Application Architect

Corporate Solutions

Dynegy, Inc.


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IMA Servant Leadership Webinar