IM Professional Services Overview for PCC-MD

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IM Professional Services Overview for PCC-MD

Michael DiamantBob Arsenault


Agenda■ Ingram Micro Services■ Professional Services Approach■ Current Professional Services Offerings■ Next Steps■ Q&A


Professional & Training Services

– Solution Education– IM Expert Services– Manufacturer Education

& Certifications

Ingram Micro Professional Services


Ingram Micro is dedicated to uncovering and investing in ways

to help our partners extend and develop their IT services businesses safely,

with minimal investment & business risk.

IM Professional Services

End Custome

r

Reseller(Trusted Advisor)

Ingram Micro

(Trusted Provider)

■ Leverage partners’ trust in Ingram Micro to enable them to take advantage of prime, high-value opportunities that may demand more expertise than in-house

■ Move product faster to market, extend and support greater product sales

■ Support emerging technologies


IM Professional ServicesVAR Resellers MSP Vendors

serv

ice

prov

ider

s

IM Reseller Partner Network IM Vendors Partner Network Staffing Partners IM Certified

< I M L i n k >

IM Professional Servicescust

omer

sse

rvic

es Plan Implement Manage SupportBenchmarking Assessment Planning Strategy Design Certification Pre-Sales Tech

Support

Benchmarking Installation Configuration Tuning Testing

System Integration H/W-S/W Upgrades Application

Development S/W Customization Migration

Benchmarking Administration Asset Management Systems Management Performance Tuning Production Control

Back-up and Archiving Replication Help Desk Remote

Infrastructure Management Relocation

Benchmarking Warranty Asset Disposition Break-Fix

Hardware Support Software Support Business Recovery

Training/Certification Recycling-Remarketing


■ IM is a Trusted Source with proven capability to deliver with consistency, predictability, and quality

■ Access to a comprehensive portfolio of tools, products, and services for a complete solution

■ Pre Sales Technical Support

■ Subject matter experts in a variety of vertical markets and technologies that can be used to augment and extend internal resources

■ Ability exploit new or expanded service and product revenue streams

■ Sales, Customer Support, Finance, Integration Services and Logistics Support for your business

Advantages for our Solution Providers


Wireless Network Assessment

Current Professional Services Offerings

Virtualization Health Check


IM Wireless Network Assessment■ Review existing WiFi infrastructure and requirements■ Analyze Customer Site floor plan and propagation■ Identify coverage and interference issues■ Active and/or Passive Surveys■ Provide recommendations

– (including BOM if requested)


Findings and Recommendations■ Prioritized List of Risks Identified

– High; immediate action required– Moderate; potential action required– Low; deviation from best practices

■ Recommended Architecture– Access Point placement and configuration

Physical location Channel setting and power Installation instructions

– Best Practices


■ “I want to protect my network from non authorized devices”

■ “I have a number of employees that are bringing their own wireless devices to work”

■ “I want to expand our service offerings to include wireless network design and deployment

■ “We have had wireless network congestion and want to improve our overall network performance”

■ “This is not my area of expertise and I want to begin wirelessly enabling my business”

■ “I don’t have time to stay up to date on the latest products and best practices”

Rationale for a IM Wireless Network Assessment


Benefits to You & Your Customer■ Improved Performance > Better Customer Experience■ Increased Efficiency > Enhanced ROI■ Isolate BYOD > Reduced Congestion■ Best Practices > Well Architected Network■ Optimize Infrastructure > Fewer Problems■ Enable New Applications > New Functionality


IM Virtualization Health Check■ Review architecture and operations■ Analyze configuration and workloads■ Identify gaps and findings■ Provide recommendations & roadmap

Coming soon..


■ Prioritized Findings– Critical, Short-term, Long-term, Nice-to-have

■ Recommendation Approach– Best in class solutions - HW, SW, systems, tools– Organizational – service-centered, catalog– Operational – provisioning, monitoring, problem/incident

mgmt.– Technical – consistent configurations, backups, patching

■ Roadmap Approach– Driven by goals & objectives– Private, Hybrid, Public, mixed platforms

Recommendations & Roadmap


■ “I want to drive more business value from my IT infrastructure”

■ “This is not my area of expertise and I want to begin the transformation of my business”

■ “I host a large multi-tenant environment and want the cost savings of streamlining my operations”

■ “I want to expand our service offerings without a significant investment”

■ “We have had downtime and issues and want to improve our SLA”

■ “I don’t have time to stay up to date on the latest technologies, best practices, tools”

Use Cases for a IM Virtualization Health Check


Benefits to You & Your Customer■ Peace of Mind > Customer Loyalty■ Lower TCO > Remain Competitive■ Align Roadmap to Objectives > Plan of Action■ Avoid potential outages > Protect Brand■ Education & Best Practices > Stay Current■ Optimize infrastructure > Less/Delay Future

Investment■ HA & DR > Maintain/Increase SLA■ Better Performance > Better Experience


■ Value Proposition for Resellers– Enhances Trusted Advisor

value to Customer– Drags core/cloud products

and services (Server, Storage, Network, SW, Cloud)

– Remediation product and services sales as result of Health Check

– Proactive identification of Customer needs and issues

■ Products and services to wrap around the solution– Physical – Servers, Storage, Network,

Backup– Licensing - Acquire software licensing

VMWare/Microsoft, transition licensing through Ingram Micro

– Services – Planning, Implementation/Remediation, Support Services

– Cloud – Cloud Mgmt. Services, Communication & Collaboration, Infrastructure, Security, Business Apps

Trusted Provider Trusted Advisor


■ Security Assessments– Penetration Test– Web App Vulnerability

■ VCE Implementation– Vblock 100/200 D&I

New Offerings – Coming Soon


■ Info - IngramMicro.com/ProfessionalServices■SOW/RFP Submittals - IngramMicrolink.com

Website


Sales and Support Assistance

[email protected] | (800) 456-8000 x67247 | x66686 | x66492

To become an Service Provider or Order Professional Services

[email protected] | (800) 235-4128

Follow us

Ingram Micro Professional Services @IMProServices

Getting Linked Up with IM Professional Services

http://www.linkedin.com/groups/Ingram-Micro-Professional-Services-5096106?home=&gid=5096106&trk=anet_ug_hm

https://twitter.com/improservices


Questions


Documents

IM Professional Services Overview for PCC-MD