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I’m New, Now What? How Mid-Continent Public Library Created a Consistent Orientation
Program for New Hires
Amber Wright Karen Wickwire
Seems Like We’re Missing Something…
… When it came to introducing our organization’s culture, we needed more
•Consistency•Cohesiveness•Accountability
Well, You Have to Start Somewhere
•Consensus – Yes, we need to make this happen!•Committee creation• Break into assignments•Research•Proposal approval
Here’s What We Made
• Manager Checklist• Online Orientation• In-person Training• Follow-up Survey• Succession Plan
Manager Checklist
"Mid-Continent Public Library will provide the best library experience in the United States“
Welcome to MCPL! With the help of your manager and the New Hires Orientation Checklist you will complete MCPL's
orientation process, including the training modules below, over the next 90 days
Online Orientation
In-person Training
• Finding and training wonderful facilitators• Using topics based on previous staff
development days• Incorporating MCPL and ALA values, mission,
and other core guiding principles • Creating the script and slide show• Editing, editing, editing• Creating discussion boards for facilitators to
share ideas
Follow-up Survey
New Hire Orientation Survey #2Please answer the following questions honestly
Today's Date Has the information provided during the orientation process helped you perform your duties with more confidence? Yes NoPlease list any suggestions of what might be improved: How comfortable do you feel in your understanding of MCPL policies and procedures?Please comment: Were there any things you wanted to know about your specific job that weren't covered during the orientation process?Please comment:Have you found the information about IFFI, Empowerment, and the Library Bill of Rights useful in your day-to-day work? Yes No Have there been specific situations in which you used the information regarding IFFI, empowerment, and/or the Library Bill of Rights? Yes NoPlease describe any examples of these situations: Are there any topics or specific content missing from the New Hire Orientation that you feel should be added to future sessions? Please comment: Were there any topics or specific content that you felt were unnecessary? Please comment: Do you have any other suggestions for improving future sessions of New Employee Orientation?Please comment:
90 Days into the Job
Succession Plan
● Changing of the guards○ Committee○ Facilitators
● Updating and editing with MCPL changes● Planning to revisit every 6 to 12 months to
refine focus based on survey responses
Observations, So Far
● To date have had 5 in-person classes● General impressions from surveys have been
positive● Some thoughts for the future
○ Rearrange sections of presentation○ Separate from other training session - long day○ Create different training for those changing
positions (job title or branch/department)○ Offer more time slots for varying schedules
Outcomes & Other How-Tos, What-Nots, and Where-fors
○ Outcomes measurements■ 90 day surveys■ Updates from Facilitators■ Impressions from hiring managers
○ Other observations■ Understand that this is a time consuming process■ Have a succession plan in order to avoid losing steam
● Not a “One-and-done” approach if it is to be successful
Questions?
Contact UsAmber Wright
[email protected] ManagerLone Jack Branch
Karen Wickwire [email protected]
Department ManagerInterlibrary Loan Department
Public Dropbox: https://db.tt/qbdwjxso
