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Alisha Fehrenbacher IHI Open School Chapter
IHI Open School
Interprofessional Educational Community that teaches healthcare professionals how to become change agents for health care improvement.
Why is it relevant?
• Medical errors are the third leading cause of death in the US
• Value –based reimbursement demands the optimization of clinical and administrative systems
• 70% of quality initiatives in hospitals fail
IHI Basic Certificate
The completion of the IHI Basic Certificate represents a dedication to the Triple Aim and provides a robust foundation for continuous improvement across the spectrum of healthcare delivery.
It is comprised of 16 Online Courses that consist of:
• 60 Individual Lessons
• 22 hours of instruction - Case Studies
- Video & Audio
- Practical Application
- Virtual Discussion Groups - Access to online resources and tools
SCHS Open School Chapter
Executive Sponsorship
Program Support
(Quality Department & IHI)
Administrative Co-Leader - Administrative Oversight
- Program Mgmt. & Instruction - Reporting & Communication
- SCHS Integration
Clinical Co-Leader
- Clinical Oversight
- Program Mgmt. & Instruction
- Coordinate with CME & Clinical Ed.
Current State
All Managers and Above
• Must complete certificate within 6 months of enrolling
• Enrollment is on-going
• All Basic Certificates complete by December 31st 2013
• Governing Board has started too!
Program Support
• Informational Road Show
• Monthly training sessions taught by leadership
• IHI Quarterly Chapter Event: Patient Centeredness Panel
• Yearly Quality Award and Recognition Program
• Published blog on www.ihi.org (coming soon)
• Viewable progress reports
• SharePoint site with QI tools, articles and legacy documents
• Published menu of IHI webinars (coming soon)
• IHI introduced to Nurses at Clinical Orientation
2013 Mini-Courses St. Charles IHI Open School Chapter: 2013 QI Courses
All classes will be held at St. Charles Bend unless otherwise noted
Date/Time & Location
Course & Purpose Instructor
0800-0900 12-Feb CR H
Quality 101: Defines Quality. Explains how it fits into St. Charles strategy. Defines Value and Waste in Healthcare.
Pam Steinke CNE/ VP Quality
0800-0900 12-Mar
Phys Dining Rm
Continuous Improvement: Introduces Model for Improvement and PDSA Cycle.
Dr. Mike Caravelli Orthopedic Surgeon
0800-0900 16-Apr
East Dining Room
Planning: Teaches how to create defined goals and objectives and how to plan for measurement Jay Henry
CEO St. Charles Bend
0800-0900 14-May CR G
Causal Analysis: Teaches basic causal analysis techniques i.e. 5Y & Fishbone Dr. Michel Boileau
Chief Clinical Officer
0800-0900 11-Jun
Cafe Conf. Rm Redmond
Systems Thinking 101: Introduces Process & Value Stream Mapping Gary Bruce
Director Legal & Risk Mgmt
0800-0900 16-Jul
Café Conf. Rm Redmond
Systems Thinking 102: Introduces Driver Diagrams and how to select metrics for QI projects. Jeanie Gentry
CEO St. Charles Madras
0800-0900 13-Aug
East Dining Room
Counter Measures: Introduces constraint theory and identifies strategies for managing stakeholders.
Bob Gomes CEO PMH/Redmond
0800-0900 19-Sep
Sage Rm Redmond
Measurement 101: Explains the use of Run Charts and Dashboards Jenn Welander
Director Financial Services
0800-0900 15-Oct CR F
Measurement 102: Teaches how to Create and Use Single Variable Control Charts
Steve Strang Director Performance
Analytics
0800-0900 12-Nov CR G
Continuous Improvement Culture: Explores characteristics of high performing healthcare organizations
Nancy Pennell VP & Chief Learning Officer
0800-0900 10-Dec CR G
Leading Improvement: Provides insights on creating sustainable change and spreading it throughout the organization.
Jim Diegel CEO & President SCHS
Courses will fill-up quickly, so please sign-up on Net Learning soon. If you have questions, please contact Kyle Johnson at x3795 or by email at [email protected]
Model for Improvement
What are we trying to accomplish?
How will we know that a change is an
improvement?
What changes can we make that will result
in improvement?
ACT PLAN
DO STUDY
PDSA Cycle
• Objective
• Question and predictions (why)
• Plan to carry out the cycle:
(who, what, where, when)
• Plan for data collection
• Complete the analysis of the data
•Compare data to predictions
• Summarize what was learned
• Carry out the plan
• Document problems and
unexpected observations
• Begin analysis of data
• What changes are to be made?
• Next cycle?
Current Progress Report (Executives)
NameCourses
Complete
Surveys not
Complete
Certificate
Complete
Y/N
Bill Winnenberg 8 0 N
Bob Gomes 7 1 N
Jeff Absalon, MD 7 0 N
Mike Boileau, MD 8 3 N
Jay Henry 6 0 N
Jeanie Gentry 7 1 N
Jim Diegel 17 0 Y
Karen Shepard 12 2 N
Kirk Schueler 8 1 N
Pam Steinke 17 1 Y
Rick Martin 17 1 Y
Nancy Pennell 11 4 N
6 or less Modules Complete
Color Key: On-track
Complete
250
159 64%
34 14%
IHI Basic Certificate Progress Through: 04/05/13
Accounts Purchased
Caregivers Enrolled
Certificates Completed
Accounts
0 5 10 15 20
Bill Winnenberg
Bob Gomes
Jeff Absalon, MD
Mike Boileau, MD
Jay Henry
Jeanie Gentry
Jim Diegel
Karen Shepard
Kirk Schueler
Pam Steinke
Rick Martin
Nancy Pennell
Bill Winnenberg
Bob Gomes
Jeff Absalon, MD
Mike Boileau, MD
Jay Henry
Jeanie Gentry
Jim Diegel
Karen Shepard
Kirk Schueler
Pam Steinke
Rick Martin
Nancy Pennell
Way Ahead
Program Expansion
• Physicians
• Nurses
• All caregivers
• Patients
• CCO & Community Partners
Ideas for the Future
• More mini-courses
• Formalized Program: System integration for QI projects and initiatives
• Part 4: Maintenance of Certification Requirements (Practicum)
• St. Charles QI training and certificate program(Lean, Six-Sigma, etc.)
• Spread of Statistical Process Control (SPC) software
• Grand Rounds
• Big Idea Breakfast: (Basic Certificate Holders Only)
Questions?
Contact Information
Kyle Johnson, MBA, PMP
Administrative Fellow
St. Charles Healthcare
Office: (541) 706-3795
Cell: (541) 510-4546
<[email protected]>harleshealthcare.org