IFMA FM- Edge Audio Seminar Series€¦ · Page 3 IFMA FM-Edge Audio Seminar - May 2005 9 Business and cultural shifts n Continuous improvement n Diverse workforce n Balance work

IFMA FM- Edge Audio Seminar Series

Workplace of the Future

Change, Chaos, Contrasts and Compromise:

Presented by: Meredith Thatcher, CFM Carroll Thatcher Planning Group

19 May 2005 19 May 2005

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IFMA FM-Edge Audio Seminar - May 2005

Change, Chaos, Change, Chaos, Contrasts and Contrasts and CompromiseCompromise

Workplace of the FuturePresented by: Meredith ThatcherCarroll Thatcher Planning Group

May 2005

IFMA Audio Seminar Series IFMA Audio Seminar Series Change, Chaos, Change, Chaos, Contrasts and Contrasts and CompromiseCompromise

Meredith Thatcher, CFMPresident, Carroll Thatcher Planning Group Inc.

Workplace of the Future

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Future TrendsFuture Trendsn Demographicsn Global economyn Knowledge managementn Business and cultural shiftsn New technologiesn Sustainability

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Boomers vs. XersBoomers vs. Xersquiet

large familiescalm

closed office

rich sensory inputlatchkey kidsfreneticteam space

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Skills requiredSkills requiredn Flexibility and adaptability to change -

summarize and analyze information, withstand stress, accept criticism, work as part of a team, work in a multicultural environment

n Independence - learning, problem solving, decision making, taking calculated risks

n Communications - orally, in writing, independently, as part of a team

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Global EconomyGlobal Economyn Linked - a market drop in Japan has

impact in Canada

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Why Worry About Knowledge Management?Why Worry About Knowledge Management?

The Information Hierarchy

Wisdom

Knowledge

Information

Data

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Business and cultural shiftsBusiness and cultural shiftsn Continuous improvementn Diverse workforcen Balance work and personal lifen 24/7 connectionn Disintermediationn Defining value - tools vs. informationn Most educated workforce in historyn Less business travel = more reliance on

technology

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New TechnologiesNew Technologiesn Flat panel monitorn Voice activated softwaren PDA (personal digital assistant)n Wireless communication

n Reliance on technology is causing a breakdown in communication

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LANLANn Local Area Network

n many standardsn Uses radio signalsn Communicates a few feet to 700

feetn Works well in dedicated

environment - i.e. always use your desktop to print to a specific printer

Access Point

Access Point

Access Point

Access Point

Access Point

Signal spilling outside

Gaps in coverage

Graphic provided by Public Works and Government Services Canada

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WarchalkingWarchalking

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ChangeChangen The only constant is

constant changen Change is accelerating

Critical Mass (30% of households)

50

35

35

26

22

7

3

0 10 20 30 40 50 60

Electricity

Automobile

Telephone

TV

Radio

PCs

Internet

Time in Years16

ApproachesApproachesn ‘Wait and see’ attituden Constant improvement - never

good enoughn Need for consolidation

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Change is Stress EnoughChange is Stress Enough

Create environments that are as stress free as possible

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Stress Through the SensesStress Through the Senses

The Five Senses, Ludovicus Finson, 1580-1617

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SightSightn Visual cluttern Unclear or missing

signagen Inappropriate lightingn Gloomy or outdated

environmentn Lack of visual privacyn Uncleann No variety -

monotonous20

SoundSoundn Equipmentn Peoplen HVACn Street noisen Management

‘noise’n Lack of quiet

space - no refuge

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TouchTouchn Dirty and stickyn No texturen Too hot, too coldn Impersonal culturen Inappropriate

furniture n 2 dimensionaln Quality of finishesn Contact dermatitis

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TasteTasten ‘I’m not even

worth a cup of coffee’

n Lack of scheduled social interaction

n ‘Left a bad taste in my mouth’

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SmellSmelln Bad or stale airn No welcoming

smellsn Diversity in foodn Allergies - perfume,

cleaning products, off-gassing

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IntuitionIntuitionn Don’t have confidence with

decisions based on intuitionn Risk aversionn Cultural differences - react and

interpret things in different ways

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BalanceBalancen Tension - ‘you can cut the air with a

knife’n Moods n Information overloadn Competing demands from business

and personal life

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ChangeChangen The challenge to facility

service providers is to be prepared for and reduce the cost and impact of change

n Opportunity or Threat !!

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What are our options?What are our options?n Real estate - rather than

redundancy, build in capability for flexibility and adaptability

n Planningn Behavioural

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FlexibilityFlexibilityn Flexibility of the Interior Work

Environment: Flexibility is a measure of a building accommodation setting that has the capability to respond or conform to organizational operational change with respect to three major planning criteria - versatility, rearrangeability, and convertability

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Ability to changeAbility to changeFlexibility

Versatility

Move the PeopleAround

Move the ThingsAround

Reconfigure the Spaceand the Things

Rearrangeability Convertibility

Based on Pena, William, 1987, Problem Seeking, Washington, DC, American Institute ofArchitects Press

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Flexibility Performance IndicatorsFlexibility Performance Indicatorsn Ability to access and modify utility end pointsn HVAC diffusers and radiatorsn Communications end points and densityn Lightingn Control of acousticsn Separation of public, operations and secure areasn Partition typesn Floorplate limitationsn Furniture and finishes

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AdaptabilityAdaptabilityn Adaptability of the Building

Fabric: Adaptability is a measure of a building’s capability to respond to major changes in functional use which involves implementation of new accommodation settings within an existing physical asset

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Adaptability Performance IndicatorsAdaptability Performance Indicatorsn Access to power, phone and data lines - horizontal

and verticaln Ease of change to supply and distribution linesn Expansion capability of main supply and distributionn Ability to modify air supply, ventilation, heating and

coolingn Ability to control lighting on an individual basisn Structural capabilityn Ability to easily secure part of the facilityn Capability to support special programs and initiatives

34From How Buildings Learn by Stewart Brand

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n Connect with my communityn More, smaller, faster, shorter projectsn Keep managers out of troublen The latest and greatest technologyn Personal control of environmentn Storage spacen Quiet work spacen Space that I can personalize and have

some choicen Space assigned by position…by

function….and by salary

What are people asking for?What are people asking for?

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Why should we do this?Why should we do this?

n ‘Retain and attract’n Keep the talented onesn It’s good businessn It’s our businessn If we don’t, someone else will

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Options for the Senses Options for the Senses -- SightSightn Lighting

n high overall brightnessn evenly balancedn quality and variety in daylightingn access to natural lightn personal control of dimmingn automatic switching controlled by ID

card, photocells, occupancy sensors, telephones

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SightSightn Wayfinding - do it and keep it current

n paint locators on columnsn Canary Wharf lessons (CFM&D Nov 2001)

n integrated approachn brand identityn establish visual zonesn proportionally appear the same sizen ‘You are in…’n ‘You are here’

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SightSightn Colour - let them pick!

n chairs, pedestals, hang-on components, task lights, desk sets, tackable elements, meeting rooms

n thread of continuity within a framework

n medical community beat FMs to it

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A Strong Corporate VisionA Strong Corporate Vision

n Is a filter to sort through all the information coming at you

n Helps define who you aren Helps you maintain focusn Ensures fairness for staff of all agesn Defines which knowledge is important

going forward

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SoundSoundn Open vs. closed - both are required

- should be based on the culture of the organization - do your research

n You must understand the workn As % of workstations increases, %

of closed meeting spaces increasesn Provide a variety of types of spaces

to support a variety of types of tasks

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SoundSoundn Use acoustic materialsn Educate occupants on behaviours

associated with closed office privacy, standing privacy, and seated privacy

n Develop protocols for workingn Visit open concept schools - if 7 year

olds can be quiet, so too can adultsn Waterfalls, ponds, aquariums

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TouchTouchn Too hot, too cold - give them some controln Theatres - calculate heat load based on

ticket salesn Conference rooms - activate HVAC by

opening door n Add texture - half the population is

kinestheticn Use organic finishesn Keep both hands moving in 3 dimensions

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TasteTasten Schedule lunch and

learnn Provide beverages - or

the infrastructure for someone else to

n Be careful not to cater solely to ‘Gen X’

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SmellSmelln Sears - automatic adjustment of fresh

air by measuring carbon-dioxiden Have coffee pots start brewing before

occupants arriven Have cultural food daysn Be aware of and accommodate

allergiesn EEU’s (environmental

enhancement units)

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IntuitionIntuition

n Master the art of ‘Predictive Intelligence’ – the ability to act in the face of uncertainty.

From Fast Company, April 2005

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BalanceBalanceSustainability

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BalanceBalancen Recognize that balance between

work and family life is essentialn Younger generations expect to have

balancen will leave if it is not respected

n “Attitude Adjustment Days”

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Sense of CommunitySense of Communityn Keep groupings of people to about 250

(more entrepreneurial culture)n Plan for alternative spaces within each

team spacen Add organic elements to interaction

areasn Provide community collection areas -

natural incubators of conversationn Provide more ‘pull-up’ space

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FM GroupFM Groupn Build partnershipsn Give them the tools and the trainingn Understand their interestsn Communicate, communicate,

communicaten Conflict resolution skillsn Deal with bad behaviour quickly

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Change is Stress EnoughChange is Stress Enough

People who experience positive moods solve problems more quickly and come up with more creative solutions

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Questions?Questions?n Questions can be submitted “live” by

pressing *1 key on your telephone touchtone key pad.

n OR “online” by pressing the “handicon” on the top tool bar of the Web presentation platform and typing your question to the presenter.

n OR [email protected]

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Upcoming Audio Seminar:Upcoming Audio Seminar:

June 16, 2005 12:00 p.m. CDT

Innovative Workplaces: The Value and Role of “PLACE”

Speaker: Brent Densford, Director of Workplace SolutionsHumana, Inc.

More information at www.ifma.org

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Audio Seminar Evaluation

IFMA uses a electronic evaluation called surveymonkey.com

A link to this evaluation is being e-mailed to all site registrants after the audio seminar. We encourage you to forward this link to all listeners that participated at your site today.

These evaluations give IFMA valuable feedback in making future audio seminars successful.

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Thank You!Thank You!

Contact Information:

Carroll Thatcher Planning Groupphone: 613-729-2646

fax: [email protected]

Documents

IFMA FM- Edge Audio Seminar Series€¦ · Page 3 IFMA FM-Edge Audio Seminar - May 2005 9 Business and cultural shifts n Continuous improvement n Diverse workforce n Balance work