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1 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
October 28, 2020
Andrew Peacock, Gina Langel & Brian Kramer
If You Build It…They Will ComeILC Annual Conference
2 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
OPPD QUICK
FACTS
PURPOSE &
GOALS
SETTING A
FOUNDATION
PIVOTING &
BUILDING NEW ERA
Q&A
Today’s Agenda
3 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
2019 OPPD Quick Facts
VISIONLeading the way we power the future
MISSIONTo provide affordable, reliable and
environmentally sensitive energy services to
our customers.
VALUESWe have a PASSION to serve - We HONOR our
community - We CARE about each other.
4 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Accomplishments!
786600+ 1,908
40,000+
Completed
ProjectsEmployee
Engagements
Employee
Suggestions
Productivity
Hours
Millions
of Dollars
Saved
5 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
PURPOSE &
GOALS
SETTING A
FOUNDATION
PIVOTING &
BUILDING NEW ERA
Q&A
OPPD QUICK
FACTS
6 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
• Stages
• What worked
• What hasn’t worked
• The future
• Deliver relevant perspectives
• Discuss key takeaways
PURPOSE
GOALS
What are we going to talk about today?
7 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
PURPOSE &
GOALS
OPPD QUICK
FACTS
SETTING A
FOUNDATION
PIVOTING &
BUILDING NEW ERA
Q&A
8 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
What We Did… What We Learned..
OPPD CI Journey V1.0 (2009-2015)
9 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
OPPD Lean Toolkit (V1)
Value Stream
Map
Process
Mapping
Kaizen
Events
5S
A3
10 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
OPPD QUICK
FACTS
PURPOSE &
GOALS
SETTING A
FOUNDATION
PIVOTING &
BUILDING NEW ERA
Q&A
PURPOSE &
GOALS
OPPD QUICK
FACTS
11 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
2015
Diagnostic2016
2017
Sustainability2018+
OPPD CI Journey V2.0 (2015-2017)
Implementation
11 OPPD Confidential Information. Intended only for ILC audience. Not to be shared or reproduced.
12 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Lean Toolkit V2.0 (Idea Generation Session)
Initial Prioritization
Document Idea
Finalize Idea
Implement Idea
Idea Implemented
IGS
13 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Problem Solving Session (PSS)
• Structured way of solving problems
• Identify what is causing the problem
• Get input from a variety of people
• Drive a team to actions and due dates.
14 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Change Management
The process that guides how we prepare, equip, and
support individuals to understand, engage in, and
successfully adopt any changes needed to consistently
deliver on OPPD’s mission, vision, and core values.
15 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Nelson Mandela
“If you talk to a man in a language
he understands, that goes to his
head. If you talk to him in his
language, that goes to his heart.”
16 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Comparing Change Mgmt. & Project Mgmt.
Current
State
Transition
State
Future
State
Project Management – Technical Side
Change Management – People Side
Process:
• Pre-Initiation
• Initiation
• Plan
• Execution
• Close-Out
Process:
• Preparing for change
• Managing change
• Reinforcing change
17 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
The Reality of Change
Individuals
C T F
C T F
C T F
C T
C T F
C T F
Organization
FutureState
Each impacted employee has his or her own journey to the future state…
Legend:
18 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Continuous Improvement
Adapting to a changing energy environment…
19 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Major Operational Changes from Current State
• OPPD joined integrated Marketplace on March 1, 2014
• Addition of wind generation since 2005
• Caused major change in the way OPPD ran base load plants
• Units not cycled much, cycled up and down
• Market called for base load units to go into reserve shutdown
20 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Transitional State – Project Management
• Engineers anticipated changes on how units would run
• Completed capability tests on units:
Minimum load
Maximum load
Ramp rates
• Ensured adherence to market rules and guidelines
• Employees technically ready for changes
21 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Transitional State Missing Link
• Employees were ready from a technical aspect, however something was missing
• Employees didn’t know why we were running the units differently
22 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Influence Model – Mindset & Behavior Shift
“I see superiors, peers
and subordinates
behaving in a new way.”
ROLE MODELING
“I have the skills and
competencies to behave
in a new way.”
DEVELOPING TALENT & SKILLS
“The structures, processes and
systems reinforce the change in
behavior I am being asked to make.”
REINFORCING WITH
FORMAL MECHANISMS
“I know what is expected of me –
I agree with it, and it is
meaningful.”
FOSTERING UNDERSTANDING
& CONVICTION
23 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Influence Model – Mindset & Behavior Shift
Input Oriented Results Oriented
24 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Applying the Influence Model
Interventions:
• Set daily workload targets
• Stress to the supervisors the importance of supportive interaction with the frontline on achieving the targets
Description:
• Checklist and explanation of key milestones for daily work
ROLE MODEL
25 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Applying the Influence Model
Interventions:
• Explains the need for a change and how it is
achieved
• Is in plain language
• Is consistent with all other communication
Description:
• Change story to be communicated in
person by management and followed up by
written communications
FOSTERING
UNDERSTANDING &
CONVICTION
26 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Applying the Influence Model
Interventions:
• Lean leadership and coaching skills
• Conduct training on how the market works and
how the units are dispatched
Description:
• Managers are leading the change and taking
ownership of ensuring the sustainability of further
improvement
• Managers give feedback and have a good rapport
with their subordinates
DEVELOPING TALENT & SKILLS
27 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Applying the Influence Model
Interventions:
• Performance dialogues
• Recognition for improvements
Description:
• Managers run productive performance
dialogues where all attendees are active and
the main issues are addressed
• Managers interact with the team on a regular
basis with feedback
• Celebrate successes
REINFORCING WITH
FORMAL MECHANISMS
28 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Who is Involved in Managing Change?
Senior
Leaders
Managers &
SupervisorsEmployees
Change
ManagementProject Team
29 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
PIVOTING &
BUILDING NEW ERA
Q&A
OPPD QUICK
FACTS
PURPOSE &
GOALS
SETTING A
FOUNDATION
PURPOSE &
GOALS
OPPD QUICK
FACTS
30 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
How does CI ‘go
to market?’
What is our
roadmap and
how might we
get there?
Strategy
How are we
staffed?
Where are we
placed?
Structure
What is our
intake model?
How do we work
with our internal
and external
customers?
Process
What are the
skills, mindsets
and behaviors
that a successful
CI Team Member
needs to have?
People
OPPD CI Journey Version V3.0 (2018-Present)
31 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced. **OPPD PRIVILEDGED & CONFIDENTIAL: For Internal Use Only**
Vision:
We foster continuous improvement every day.
Mission:
In pursuit of operational excellence, we generate ideas,
challenge assumptions, solve problems and cultivate a
sustainable culture of continuous improvement.
Continuous Improvement
32 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Continuous Improvement
Lean Pillars: Create Value Eliminate Waste Respect People
Measures of Success:
Financial Value
Operational Value
Customer Value
Employee Value
33 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
ROCKS
Less complex than
Boulders and routinely
impact one or two business
units; may have high
financial value and risk.
BOULDERS
Routinely includes large,
complex projects that affect
multiple business units;
often has significant
financial value and risk.
SAND
Less complex than Pebbles
and routinely impact one
department or team; may
have low financial value
and risk.
PEBBLES
Less complex than Rocks
and routinely impact one
department or business
unit; may have moderate
financial value and risk.
CI Intake Model
34 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
Partnering with CI: Methodology*
Organizational Alignment
Sustainment
Change Management
Problem Solving
Visual Management
*Based on Cleveland Clinic model
35 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
To the Gemba we go…
36 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
NEW ERA
Q&A
PIVOTING &
BUILDING
OPPD QUICK
FACTS
PURPOSE &
GOALS
SETTING A
FOUNDATION
PURPOSE &
GOALS
OPPD QUICK
FACTS
37 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.
What should you takeaway today?
Tools & Training1
People & Change
Mgmt.2
Gemba, Visual Mgmt & Field
Presence3
38 OPPD Confidential Information. Intended only for ILC Audience. Not to be shared or reproduced.