If There’s No Crying In Baseball, Then Why Do So Many Think It\’s Okay in Business?

$Page 1: If There’s No Crying In Baseball, Then Why Do So Many Think It\’s Okay in Business?$
Copyright 2011 Tony GatesCopyright 2011 Tony Gates

““Burning Questions”Burning Questions”

When is it okay to unfriend someone on When is it okay to unfriend someone on Facebook? Facebook?

Do I automatically get both armrests if I’m in a Do I automatically get both armrests if I’m in a middle seat on an airplane?middle seat on an airplane?

A client is sick with a cold – am I obligated to A client is sick with a cold – am I obligated to shake his hand?shake his hand?

Is it rude for guests to tweet from a wedding?Is it rude for guests to tweet from a wedding? Do I have to buy a gift if I attend a destination Do I have to buy a gift if I attend a destination

wedding?wedding? Can I email a condolence note?Can I email a condolence note? Should I cover up a tattoo for a job interview?Should I cover up a tattoo for a job interview?


EtiquetteEtiquette


“…“…conventional requirements as to social conventional requirements as to social behavior, proprieties of conduct as behavior, proprieties of conduct as

established in any class or community or established in any class or community or for any occasion.”for any occasion.”


“…“…a prescribed or accepted code of a prescribed or accepted code of usage in matters of ceremony, as at a usage in matters of ceremony, as at a

court or in official or other formal court or in official or other formal observances.”observances.”


“…“…the code of ethical behavior regarding the code of ethical behavior regarding professional practice or action among the professional practice or action among the members of a profession in their dealings members of a profession in their dealings

with each other.”with each other.”


Did You Know:Did You Know:

According to Roman custom, sturgeon, at a According to Roman custom, sturgeon, at a banquet, was always served with music?banquet, was always served with music?

The higher the alcohol level, the less acceptable The higher the alcohol level, the less acceptable the drink with dinner? the drink with dinner?

Seating guests had more to do with politics than Seating guests had more to do with politics than etiquette – thus the round table?etiquette – thus the round table?

Early dinner forks had 2 prongs?Early dinner forks had 2 prongs? In medieval times, the first plates were called In medieval times, the first plates were called

“trenchers,” and were made of sliced bread?“trenchers,” and were made of sliced bread? By the mid-18By the mid-18thth century, serving your guests century, serving your guests

turtle (esp turtle soup) was considered a sign of turtle (esp turtle soup) was considered a sign of prestige?prestige?


Did You Know:Did You Know:

It’s considered rude to put salt on your food before It’s considered rude to put salt on your food before tasting it? tasting it?

At formal dinners today, it’s forbidden to take a At formal dinners today, it’s forbidden to take a second helping?second helping?

When drinking white wine, it’s considered rude to When drinking white wine, it’s considered rude to allow your fingers to touch the goblet part of the allow your fingers to touch the goblet part of the glass? glass?

It’s good manners to invite an equal number of It’s good manners to invite an equal number of men and women to a dinner party?men and women to a dinner party?

During the 19During the 19thth century, women were not allowed century, women were not allowed to ask for wine at the table?to ask for wine at the table?

The early manners books only told you what NOT The early manners books only told you what NOT to do? to do?


““If There’s No Crying in Baseball, Then If There’s No Crying in Baseball, Then Why Do So Many Think It’s Okay in Why Do So Many Think It’s Okay in

Business?”Business?”


AgendaAgenda Meet me in…. Meet me in…. Mixed Up!Mixed Up! The Net Worth of NetworkingThe Net Worth of Networking YouTwitFace YouTwitFace Let Me Correspond You Let Me Correspond You Workin’ 9 to 5 Workin’ 9 to 5 What’s Eatin’ You? What’s Eatin’ You? QuestionsQuestions Suggested ReadingsSuggested Readings


Meet Me In… - Meeting EtiquetteMeet Me In… - Meeting Etiquette

Plan ahead of timePlan ahead of time Identify the purpose and goal(s) for the Identify the purpose and goal(s) for the

meetingmeeting Have an agenda and supporting Have an agenda and supporting

documentsdocuments Start on timeStart on time Segment when possibleSegment when possible Be in chargeBe in charge At the conclusion, sum up decisions and At the conclusion, sum up decisions and

action itemsaction items


Meet Me In…- Meeting EtiquetteMeet Me In…- Meeting Etiquette Respond in a timely mannerRespond in a timely manner Be prepared - bring assignmentsBe prepared - bring assignments Be punctualBe punctual Have business cards ready ***Have business cards ready *** Turn off Turn off

smartphone/cellphone/pager/watch smartphone/cellphone/pager/watch Keep a positive demeanorKeep a positive demeanor Don’t contradict each otherDon’t contradict each other Be a good listener/participantBe a good listener/participant Be clear about expectations and follow Be clear about expectations and follow

through through


Mixed Up! - MixersMixed Up! - Mixers Go!Go! Respond promptlyRespond promptly Great for building your brand (Networking)Great for building your brand (Networking) Watch alcohol consumption (2 drink max)Watch alcohol consumption (2 drink max) Business card etiquette Business card etiquette Positive attitudePositive attitude Common courtesy – senior/subordinateCommon courtesy – senior/subordinate Never first in or last outNever first in or last out Be helpfulBe helpful


The Net Worth of Networking* The Net Worth of Networking*

Pre-EventPre-Event EventEvent Post-EventPost-Event


The Net Worth of Networking* The Net Worth of Networking* Respond quickly to invitationRespond quickly to invitation Note names of those goingNote names of those going Connect on social media – the event Connect on social media – the event

is the keyis the key Make a good name tagMake a good name tag Dress your brandDress your brand Advertise event and your Advertise event and your

participation participation Bring business cards and computerBring business cards and computer


The Net Worth of Networking* The Net Worth of Networking* Arrive on timeArrive on time No “cyborgs” No “cyborgs” Phone on vibratePhone on vibrate Circulate – hosting behaviorCirculate – hosting behavior 2 drink max2 drink max Attitude – you’re there to bring value to Attitude – you’re there to bring value to

others others Don’t give business card unless askedDon’t give business card unless asked Ask for the cards of only those with whom Ask for the cards of only those with whom

you want to follow-up you want to follow-up


The Net Worth of Networking* The Net Worth of Networking* Find 4 – 5 who interest you and Find 4 – 5 who interest you and

schedule follow-upschedule follow-up To face or not to faceTo face or not to face No sad storiesNo sad stories Computer in car (just in case)Computer in car (just in case) Remember – you don’t now what you Remember – you don’t now what you

don’t know don’t know Get to lonersGet to loners Post/tag to social mediaPost/tag to social media


The Net Worth of Networking* The Net Worth of Networking* Social media connect with those you Social media connect with those you

metmet Follow up notes/cards as appropriateFollow up notes/cards as appropriate Schedule follow-up meetsSchedule follow-up meets Date before you marry!Date before you marry! Build your “tool box”Build your “tool box”


YouTwitFace – Social Media YouTwitFace – Social Media Definitely!Definitely! Best way to build your brand Best way to build your brand Sacramento statsSacramento stats You are what you doYou are what you do Spelling and grammarSpelling and grammar CapitalizationCapitalization Text-speak – abbreviationsText-speak – abbreviations Twitter speakTwitter speak


YouTwitFace – Social Media YouTwitFace – Social Media No “drive-by friending”No “drive-by friending” Your wall is your “kitchen” Your wall is your “kitchen” It’s okay to ignore/block gamesIt’s okay to ignore/block games Do NOT “ignore” friend requestsDo NOT “ignore” friend requests A few words about Poking…A few words about Poking… Tagging/spamming/attributing Tagging/spamming/attributing The “Big 3” Religion, sex, politicsThe “Big 3” Religion, sex, politics Love your friends and followers Love your friends and followers


YouTwitFace – Social Media YouTwitFace – Social Media ReciprocityReciprocity Unsolicited recommendation requests Unsolicited recommendation requests Twitter followingTwitter following LinkedIn requestsLinkedIn requests RetweetingRetweeting Klout!Klout! Facebook drama (relationships)Facebook drama (relationships) Linking accountsLinking accounts


Let Me Correspond YouLet Me Correspond You

Want to make a difference, be Want to make a difference, be noticed, or have impact? WRITE! noticed, or have impact? WRITE!

Note cards, stationary, greeting Note cards, stationary, greeting cards…Reflective of youcards…Reflective of you

Thank you notes, notes of Thank you notes, notes of congratulations, holiday newsletters, congratulations, holiday newsletters, notes of apologynotes of apology

Overall, a great look! Overall, a great look!


Workin’ 9 – 5 – Office NotesWorkin’ 9 – 5 – Office Notes

The “new” resume – no jargonThe “new” resume – no jargon Show value Show value Be on timeBe on time Looks DO countLooks DO count Demonstrate your people skillsDemonstrate your people skills Thank you’sThank you’s Follow-upFollow-up


Workin’ 9 – 5 – Office NotesWorkin’ 9 – 5 – Office Notes

Who rises, whenWho rises, when Chairs and doorsChairs and doors Manage your doorManage your door Help temps and newcomersHelp temps and newcomers Practice emotional intelligencePractice emotional intelligence GossipGossip


What’s Eatin’ You?What’s Eatin’ You?

F O r K SF O r K S Knife blade faces the plate Knife blade faces the plate Utensils placed in the order they’re Utensils placed in the order they’re

used (outside in)used (outside in) ““d” and “b”d” and “b” Pass to the rightPass to the right ““No thank you” servingNo thank you” serving Start when all have their foodStart when all have their food


What’s Eatin’ You?What’s Eatin’ You?

How to hold…. How to hold…. 4:20 when done with utensils4:20 when done with utensils Elbows?Elbows? SpillsSpills Hot or spoiled food (NOT into the Hot or spoiled food (NOT into the

napkin!)napkin!) Food in his/your teethFood in his/your teeth Coughing/sneezingCoughing/sneezing


Questions?Questions?


Suggested ReadingsSuggested Readings

EtiquetteEtiquette – Peggy Post – Peggy Post The Etiquette Advantage in BusinessThe Etiquette Advantage in Business

– Peggy Post and Peter Post– Peggy Post and Peter Post How to Win Friends And Influence How to Win Friends And Influence

PeoplePeople – Dale Carnegie – Dale Carnegie The Social Media BibleThe Social Media Bible – Lon Safko – Lon Safko FluxFlux – Peggy Orenstein – Peggy Orenstein


Find and Follow MeFind and Follow Me

Facebook: Facebook: http://http://www.facebook.com/www.facebook.com/TonyGatesPublicTonyGatesPublic

Twitter: Twitter: http://www.twitter.com/tonygates44http://www.twitter.com/tonygates44

LinkedIn: LinkedIn: http://www.linkedin.com/in/tonygates44http://www.linkedin.com/in/tonygates44

Blog: Blog: http://www.thatsthepoint44.blogspot.comhttp://www.thatsthepoint44.blogspot.com

Documents

If There’s No Crying In Baseball, Then Why Do So Many Think It\’s Okay in Business?