IF IT IS TO BE, IT IS UP TO ME!

Vera SolisAquatic Supervisor, City of College

Station

Hiring/Selection Processfor Management Staff

Start looking at employees that could possibly be promoted to management staff during the summer season.

We open management applications to everyone on staff

Applications are sorted through and management candidates are selected to be interviewed.

Interview ProcessStart with a having the candidate go through the

process of opening and closing a facility.

We also give the candidate different scenarios that a manager might potentially have to deal with.

Scenarios include CPR/First Aid, customer service issues, maintenance and cleaning procedures, and chemical/water quality problems.

Identifying a Strong Candidate

After the scenario interviewing, we then have the traditional question and answer sit down.

Looking for people who can see the bigger picture. That can go out and take a look at the deck and see what needs to be done in all aspects of aquatics (guarding, chemicals, customer service, and maintenance).

Selecting Managers The scenario interviewing

gives a greater insight into how well a manager is going to perform.

We look to see how well they can handle various situations and think outside the box to meet the needs of the rest of the staff and the customers.

Training Management Staff

Most of our managerial staff were hired internally.

They already have a general orientation to the facilities, policies, and procedures.

We start with tours of each facility, going into details about pumps rooms, chemicals, equipment, and maintenance.

Training Cont. Training managers how to

manage the facility is the easy part.

Training managers how to manage PEOPLE is difficult!

We first focus on how our managers should interact and manage customers and their swimming experiences.

Training Cont.Secondly, we have to ensure

that our managers are able to lead and manage the lifeguard staff that they will be supervising.

Our front line staff are invaluable and we attempt to meet their needs as we would with our customers.

Special Situations

WEATHER Hurricane, Severe Thunderstorms,

and Hail

WATER RELATED INCIDENT – Spinal, Unconscious, Immersion Incident

POOP-CRYPTO/BLOOD

POWER OUTAGE

Special Situations FIRE/THEFT/BOMB

THREAT

CHEMICAL RELATED INCIDENTS Mixing chemicals, acid, or

chlorine in eyes

HEAT EXHAUSTIN-STAFF OR GUESTS

LOST CHILDREN

SEVERE FIRST AID INCIDENTS Lacerations, head trauma,

anaphylactic shock, CPR

Motivation!!!Management Staff

Recognition and praise for good work and jobs well done.

Give more challenging tasks/assignments to increase skill sets.

Assign more responsibilities

Take a piece of the operation.

Motivation!!!!Front Line Staff

Recognition and Praise

Food/Popsicles/Gatorade

More responsibilities

Working with staff- Not asking your staff to do anything your not willing to do.

MotivationExtrinsic

External motivating factors

Food and drinks

Trinkets/t-shirts

Money/Promotions

Going to have positive short-term results

Good for seasonal lifeguards

Intrinsic

Internal motivating factors

Praise/Recognition

More responsibilities/respect

Going to be more positive results and garner more long-term loyalty and satisfaction

Better for management staff.

Cheap Motivating Activities

Gift Cards/Popsicles/Food

Lifeguard picture board

Lifeguard of the Week

Preferential parking

Cleaning Pass

Go Home Early games

Incorporating LG Skills into rewards system

Questions??????