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IEDSS Knowledge ExchangeAgenda: What is IEDSSKX, Keep this in Mind, and Reminders IEDSS Beat: Decatur Training & Deployment IEDSS Processes & Features IBPs ICV Action History (Random Moments) Benefit Recovery Issuing Manual Benefits Revised KX Schedule Q&A
Go-Live Week Seven
Don’t forget to access the HUB for more information on IEDSS.
What is IEDSS KX?IEDSSKX provides a forum for connecting stakeholders for knowledge sharing and collaboration at the individual, group, and organizational levels.
Enable dialogue and Connect stakeholders who might not otherwise have the opportunity to interact, either as frequently or at all.
Provide a shared context for stakeholders to communicate and share information and experiences in a way that builds understanding and insight.
Stimulate learning by serving as a medium for authentic communication, mentoring, coaching, and self-reflection.
Capture and diffuse existing knowledge to help stakeholders improve their practice by providing a forum to identify solutions to common problems and a process to collect and evaluate best practices.
Introduce collaborative processes to stakeholders to encourage the free flow of ideas and exchange of information.
Help stakeholders organize around purposeful actions that deliver tangible results.
Generate new knowledge to help stakeholders transform their practice to accommodate changes in needs and technologies.
Staff who are trained in Wave 1 and beyond will
not be able to access the IEDSS system until
deployment.
If the icon is on their desktop, it will not be
activated until deployment.
If the training IEDSS icon is also present, participants
should not access outside of formal classroom training.
Staff should be encouraged to review pre-requisites, try me’s
and other IEDSS training material in LMS to enhance
their classroom learning.
Though IEDSS is not accessible until deployment, these
materials will still be available on LMS.
Keep this in Mind…
Ask…Ask…Ask…if there’s something you want to know more about!
Reminder for All Trainers Training Attendance Policy:• Participants are expected to attend training
daily for the courses they are expected to take as part of their curriculum. The eligibility course is 5 days and participants must attend all 5 days to receive credit.
Training Attendance Form: • One trainer in each of the training sites must
submit the daily training attendance form indicating who is and who is not in attendance. This link changes weekly.
Final Assessment:• The passing assessment score is 85% and
above. • A minimum of 2 hours is allowed for
participants to take the assessment.
Accessing Course Materials: • On Day 1 of training, confirm with
participants that they are able to login to LMS and access the materials/final assessment.
• Make sure participants understand how to access all of the course material for training in the classroom.
Lunch/Breaks:• Participants and trainers receive 1
hour lunch and two 15 minutes breaks each day.
• Remind and enforce participants of the time they are expected to return to the classroom after lunch/break.
IEDSS BEATGreensburg is on the map!
Decatur CountyFeatured in Ripley’s Believe It or Not, the historic tower tree that is growing from the courthouse is what Greensburg, Indiana has become known for. People from miles away will stop by and get a photo of this historic tree in the courthouse tower.
Honda Comes to Greensburg!
Carl G. Fisher (1874-1939), entrepreneur involved with starting Indianapolis Motor Speedway and developing Miami Beach; born in Greensburg and spent much of his childhood here.
Indianapolis Motor Speedway
Mitch Daniels was in a Tokyo hotel room in March 2007 when he received a phone call he will never forget. Honda was calling to say it planned to build its new $550 million auto plant in Greensburg. The plant began production on Oct. 9, 2008, with 900 employees making Civic sedans.
The staff is IEDSS ready and eager to
learn more to expand their knowledge!
IEDSS Training & Deployment
Wave 1 Training Schedule Update Wave 1 Classroom Training
This week
Upcoming two
weeks
May 13 – July 25:Dates of core eligibility and specialty course classroom training.
There are over 1,362 participants (74% of total) registered to date!
Wave 1 training will include 10 weeks of training and 83 sessions.
Please reach out to Janet Sanford and Monique Prezzy with any questions regarding training.
Trainer Tips of the Week
Navigation
Distinguish between Top Navigation Bar, Sub-Navigation Bar, Left Navigation Bar,
and the Right Menu to allow learners
understand the structure and
navigation system within IEDSS.
Data Collection & Driver Flow
Point out the Data Collection & Driver Flow
reference material in Online Helps shares flow chart of fall the
modules/sub-modules which will help the
learners understand the flow better in IEDSS.
Income in IEDSS
Share with learners that the Income reference
material and the Dates in IEDSS reference
material talks about how to enter income in IEDSS that has changed
in retro months or income that is
terminated.
IBPs
All approved Interim Business Processes
including latest functionality and steps
for workers are accessible via OPS currently (refer to
section 1.16.1 which is titled IEDSS Interim Business Processes).
Pilot Regions
Remind Pilot learners who attended training
to access LMS for training materials, the
latest IBPs, and to work with their management staff on any questions
they have.
Encourage your staff to review their WBTs in LMS on Navigation
and Finding Information in IEDSS.
Ask staff to utilize their Site Support team, KX forum,
and Command Center calls to voice questions and
concerns.
How are you doing post IEDSS training?
IEDSS Experiences from Wave 1 Training
What are some tips/tricks working in the classroom?
What are some pain points that you are experiencing that you can share? What are some solutions that have worked?
What types of questions do your learners ask you in the classroom?
Are you curious about Site Support stats?
The majority of the questions that came in from Site Support this past week are related to Eligibility Determination, Redetermination, Application Registration, Benefit Issuance, and Case Changes.
Are you curious about Site Support stats?
Our top 5 counties for inquiries are: Henry, Clark, Decatur, and Fayette with Central Office-OHA as well.
IEDSS Processes & Features
Recently Released IBPs (as of 6/6/19) Resolved and Posted in OPS in Section 1.16.1 titled IEDSS Interim Business Processes
IBP087; Eligibility Determination HIP is pending for resources. HIP is not a resource category. This makes it so cases cannot be sent for SRED.
IBP086; Data Collection/Individual Information/Education Education- Details don’t have enough character space to add full name of college.
IBP088; Interfaces/SDX InquiryIssue in processing the request error in Search for SDX Inquiry page.
IBP089; Fair Hearings/Appeal Case ParticipantsError DC21925: “Please enter a valid combination of City, State/Province, and ZIP/Postal Code for converted case participants.”
Interim Conversion Request
1. Search the RID (Individual ID)2. Select the RID, enter the Case #, Worker ID, and request the ICV.3. Search for the ICV requested RID on ICV Request screen.
Steps on requesting ICV
1 2
3
For more information on requesting ICV, please refer to the ICV Request Status power point. Please note that a simplified version of these steps is forthcoming and will be shared once finalized.
Conversion Mismatch and Adding SSCNUsing the Individual SSCN page in IEDSS
If you have someone in a case who is receiving SSI/SSA payments and/or Medicare, you have to add the SSCN number to the case (formerly known as the Can BIC in ICES). Once this information is added with the payment and Medicare information, the MA J is formed. If the case is missing the Medicare claim number and the monthly SSA payment, the MA J will not pass on the case.
Please note, you can access the Individual SSCNs page in the Individual Information sub-module within Data Collection.
Please refer to the “SSCN Added to Case” video demo which will be shared via email after this call.
Action History
Your business process regarding how you submit your Random Moments survey is not changing. This is more about where you will need to go in IEDSS to pull the information you need for RMS.
Steps to view Action History in the system:1. Click on the Others caret from the Top Navigation Bar2. Select Action History3. Select View Action History from Left Navigation Bar4. Select Case Number from Content Type field5. Enter case number in the Context ID field 6. View Action History Results for your RMS submission
Submitting Random Moments Survey
The Latest on Benefit Recovery Straight from IEDSS IEDSS contains a variety of updated tools and processes that make your job in the BV Unit more efficient!
Key IEDSS Modules for Benefit Recovery
• Benefit Recovery module for tracking BV referrals.• IPV Investigations module for tracking fraud
investigations. • Fair Hearing module for tracking ADH appeals,
eligibility appeals, and claim appeal. • Benefit Issuance module for researching benefits
issued to the client.• Data Collection module for researching case
information.
Did You Know? Referrals that are submitted by you (BV workers) can potentially result in a notification informing you of a pending claim that is open on the same case. The following message will appear at the top of the Referral Details page in that situation: “Referral has been submitted successfully. Please note that there is a pending claim on same case, which is being worked upon by (name of worker). Please contact your supervisor.” In this situation, you would contact your supervisor. BV supervisors will use this information to determine who will work the pending claim tasks on that case.
Do you suspect fraud?
In a situation where you are notified of suspected fraud, you would create a Suspected Fraud Referral task using the Task Management module and navigating to the Create Task page. Once you have created the task and if you need to inform the eligibility worker of a possible change to a case, you can create an Information Received from Benefit Recovery task to notify eligibility of case changes.
Issuing Manual Benefits
The Manual Issuance sub-module allows authorized users to submit a manual issuance request for various reasons (e.g., food destroyed, replacement issuance, domestic violence, etc.). There are two parts to complete a manual issuance in IEDSS. Part 1: An eligibility specialist (ES) or State eligibility consultant (SEC) creates and submits a manual issuance request via the Manual Issuance sub-module. Part 2: An SEC approves or denies an issuance via the Manual Issuance sub-module. For today, we will cover the first part.
For more information, please refer to the Issuing and Approving Manual Benefits reference material.
For ES or SEC
1. Click the Top Navigation Bar next to Others. 2. Select Benefit Issuance.3. Click the Manual Issuance/SAPN Reseed from the Sub-Navigation Bar.4. Enter the Case #5. Select the Benefit Type.6. Enter the amount to be issued in the Manual Issuance Amount field. 7. Select the appropriate option from the Issuance Type8. Select the appropriate option from the Issuance Reason drop-down9. Enter the appropriate dates into the Payment Begin and Payment End
Date fields.10. Click Submit.
Going forward, we are splitting the IEDSS KX into 3 different groups for Pilot, Wave 1, and Wave 2. You will be receiving an updated calendar invite later this month.
If you have any questions, suggestions, and comments on how we can best support you, please reach out to Janet Sanford and Monique.
We want to hear from you!
What’s Coming Next?Restructuring IEDSS KX.
