IDN - ICT | Solutions · 4 IDN ICT Dealer Network Terms and Conditions | October 2015 1. ICT Dealer Network 1.1. Overview The ICT Dealer Network is the brainchild of a group of integrators

IDN

ICT Dealer Network

Terms and Conditions

2 IDN ICT Dealer Network Terms and Conditions | October 2015

Contents

1. ICT Dealer Network 4

1.1. Overview ............................................................................................................................................. 4

1.2. Purpose of the IDN .............................................................................................................................. 4

1.3. Member Benefits ................................................................................................................................. 4

1.4. IDN Member Responsibilities .............................................................................................................. 5

1.5. Continual Improvement ....................................................................................................................... 5

2. Application Process 7

2.1. Initiate Application ............................................................................................................................... 7

2.2. Accept Terms and Conditions ............................................................................................................. 7

2.3. Provide Reference Sites ..................................................................................................................... 7

2.4. Demonstrate Installation Quality ......................................................................................................... 7

2.5. Pending Membership Granted ............................................................................................................ 8

2.6. Complete Training ............................................................................................................................... 8

2.7. Gain Certification ................................................................................................................................. 8

2.8. Undertake a New GX Project .............................................................................................................. 8

2.9. Site Audit ............................................................................................................................................. 8

2.10. Final Approval ..................................................................................................................................... 8

3. Rules and Regulations 9

3.1. Purchasing of Protege GX .................................................................................................................. 9

3.2. Entry Requirements and Process ....................................................................................................... 9

3.3. Confidentiality ...................................................................................................................................... 9

3.4. Membership Feedback ........................................................................................................................ 9

3.5. Certification Requirements ................................................................................................................ 10

3.6. Contractors ........................................................................................................................................ 10

3.7. Meeting Attendance .......................................................................................................................... 10

3.8. Membership Fee ............................................................................................................................... 10

3.9. Site Audits ......................................................................................................................................... 10

3.10. Five Year Warranty Eligibility ............................................................................................................ 10

3.11. Regions of Operation ........................................................................................................................ 11

3.12. Regional Limitations .......................................................................................................................... 11

3.13. Performance Requirements .............................................................................................................. 11

3.14. New Members ................................................................................................................................... 11

4. Installation Standards 12

4.1. Labeling ............................................................................................................................................. 12

4.2. Wiring Standards ............................................................................................................................... 12

IDN ICT Dealer Network Terms and Conditions | October 2015 3

4.3. Hardware Installation ......................................................................................................................... 13

4.4. Project Documentation ...................................................................................................................... 13

4.5. End User Satisfaction ........................................................................................................................ 14

5. Providing Evidence of Installation Quality 15

5.1. Photographs ...................................................................................................................................... 15

5.2. Project Documentation ...................................................................................................................... 16

5.3. Reference Sites ................................................................................................................................. 16

6. Site Audits 17

6.1. Site Audit Requirements ................................................................................................................... 17

6.2. Onsite Audits ..................................................................................................................................... 17

6.3. Cost of an Onsite Audit ..................................................................................................................... 18

6.4. Items Not Meeting IDN Standards .................................................................................................... 18

7. Protege GX Training Program 20

7.1. Partner Training Pack........................................................................................................................ 20

7.2. Installer Training Pack ....................................................................................................................... 20

7.3. Starting the Training .......................................................................................................................... 21

7.4. Bootcamp .......................................................................................................................................... 21

7.5. Facilitated Training ............................................................................................................................ 21

7.6. Certification ....................................................................................................................................... 21

7.7. Maintaining Certification .................................................................................................................... 21

7.8. Further Courses and Certifications ................................................................................................... 22

8. IDN Application Checklist 23


1. ICT Dealer Network

1.1. Overview

The ICT Dealer Network is the brainchild of a group of integrators that approached ICT with a vision. This vision was to bring together a network of like-minded professionals, raise the standards within the industry, and ensure the high quality installation of ICT products.

Recognizing that this was a solution that would benefit everybody – ICT, our integrators, and our customers – we've taken this initiative and made it a reality. Through a series of collaborative meetings and exercises, we've worked together to officially establish the terms and conditions, and the benefits available to members.

Most importantly, our integrators have been involved from the very beginning and have driven the project from conception to completion. It's our expectation that the IDN will continue to evolve based on ongoing input from its members and it will encompass a truly professional group of companies.

1.2. Purpose of the IDN

The IDN provides members with the market-leading product innovations, support, and services, needed to provide clients with high quality installations of ICT products.

With an emphasis on rigorous standards, including an audited qualification process to ensure our partners can deliver high levels of customer satisfaction, the integrity and guidelines of the program encourage members of the IDN to invest in their operations knowing they are supported by the most dynamic electronic security manufacturer in the industry. The advantage to ICT is a clear increase in market reach, improved customer satisfaction and a network of high quality security installation professionals.

While the main aim of the IDN is to protect the Protege GX brand by ensuring that installation of the product is carried out to the highest installation standards, there are many more benefits for both Integrators and ICT.

1.3. Member Benefits

The IDN has been designed to provide members with a unique set of solutions and benefits, focused on the ICT Protege GX range, to maximize their value proposition and business profitability. Key benefits to becoming part of the IDN include:

Brand Recognition: Integrated Control Technology is one of most advanced providers of unified intelligent electronic and access control solutions around the world. This brand recognition reduces the barrier to entry for new sales and project specifications. With a proven history, Integrated Control Technology is a stable, profitable, knowledgeable business that will be here to support our IDN members into the future. ICT is recognized as a trusted brand, with Integrated Control Technology products and systems used every day by tens of thousands of companies worldwide.

Promotion: For ICT to be able to promote our products, we need to be able to provide a trusted installation network. The IDN is actively promoted to consultants, end users and businesses looking at deploying ICT products, through the ICT media channels including the ICT website, a published list of Certified ICT Protege Integrators, and an IDN brochure. IDN members are eligible to promote their business to potential customers and clients via the ICT Protege Community. The higher the certification level the more prominently they will appear on the list. An annual membership certificate and ICT Dealer Network logo are provided to all IDN members. The IDN logo may be displayed on business cards and websites, identifying the integrator as a qualified ICT professional.


Priority Support: IDN members receive an elevated level of support including:

Priority ranking in the support queue

Web access to feature request and known issue tracking

The ability to submit feature requests via website

The opportunity to partake in beta testing programs

Enhanced Warranty: Members may apply for a 5 year extended warranty on any individual installation of ICT products provided they maintain IDN membership for the 5 year period.

Recognition: The top 5 performing IDN members will be announced annually and recognized in each distribution territory worldwide.

National and Global Reach: Access to other IDN members, allowing smaller integrators to use trusted partners in other locations for subcontract work both on a national and international stage.

1.4. IDN Member Responsibilities

IDN members have a responsibility to:

Abide by the rules and regulations of the IDN

Maintain the highest installation quality of ICT products

Always represent ICT and its products in a positive light

Provide ICT with market feedback to influence future development

Inform ICT of potential sales opportunities so assistance can be provided where appropriate

Lead with an ICT solution wherever possible

1.5. Continual Improvement

“Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow.”

This quote by William Pollard, an English clergyman of the 19th century and made well before the smart phones and technology of today, describes the core values that drive the ICT team. We are never arrogant about our success, we are appreciative of the companies that use our products, and - most importantly - of the integrators that promote and service our solutions.

It is our dedication to strive for innovation that is the cornerstone of ICT. Carrying this through to the IDN, we need like-minded smart and professional companies that can take this innovation to market, and help customers exceed their needs.

Membership Approved

IDN Application Process

Start

Membership Approved

1Initiate Application

After a preliminary assessment, the online application process is

enabled.

3Provide References

Provide 3 reference sites that will be used to assess

end user satisfaction5Pending Membership

Pending membership is approved allowing you to purchase a training pack and pursue certification.

6Complete TrainingTraining can be completed

online or through a facilitated course.

7Gain Certification

At least one technician must sit and pass the Level 1 GX certification exam.

2Agree to Terms & Conditions

Agree to the terms of the IDN program, and sign and return the

supplied NDA.

8New GX Project

Bring a new GX project to ICT.

4Demonstrate

Installation QualityProvide photos and supporting documentation to demonstrate

installation standards.

9Site Audit

Site audit performed to ensure that the new project has been

installed to IDN standards.


2. Application Process

Integrators must go through each of the following steps before IDN membership can be approved.

2.1. Initiate Application

Integrators must contact ICT or an authorized ICT representative to initiate their application.

ICT or the nominated authorized ICT representative will then conduct a preliminary assessment, after which the online application process is enabled. This ensures all applicants are genuine, and means that if regional limits have been met, the application is prevented from going further. Refer to your Local Region Addendum for details of the regional limits in your area.

Existing IDN Members in the same region are notified of the application.

IDN membership applies to a branch, not the entire organization. Each branch office is required to apply individually.

2.2. Accept Terms and Conditions

Applicants are required to acknowledge that they have read and understand the terms and conditions of the IDN program before proceeding. The Non Disclosure Agreement (NDA) must also be signed and returned.

Access to Protege GX documents including pricing is now enabled. This is provided for assessment purposes only and applicants are not authorized to price GX jobs at this stage.

2.3. Provide Reference Sites

Applicants must submit three End User references from projects installed by the applicant within the last 3 years. These do not need to be Protege sites, but should be typical of the installations performed.

ICT must be able to contact the nominated end user at each site. Sensitive information does not need to be disclosed. End User references will be used only to assess customer experience.

2.4. Demonstrate Installation Quality

Applicants must provide photos and supporting documentation to demonstrate that their typical quality of installation is in line with the standards set out by the IDN (see page 12), including the standard of wiring, hardware installation, and project documentation.

Photographs and documents may be of ICT Protege products, or may be of a similar type of access control or automation product.

Photographs and documents may be from a single or multiple sites. Their location and other details are not required to be disclosed.

Photographs and documents may even be of a system built specifically for the purpose of the IDN application process as long as what is shown is typical of a normal access control project.

For a full list of items to be supplied, refer to Providing Evidence of Installation Quality (see page 15).

ICT or an authorized ICT representative may, at their discretion, carry out one or more site audits for the purpose of assessing installation standards. In this case, the ICT representative will be responsible for gathering evidence and signing off each of the installation standards as demonstrated to an acceptable level.


2.5. Pending Membership Granted

Once the site references and installation quality have been approved, pending IDN membership is granted allowing the integrator to purchase a training pack and pursue certification.

No other Protege GX hardware or software can be purchased at this stage.

Pending IDN members are not permitted to provide pricing or proposals for the installation or maintenance of Protege GX systems. The only exception to this is when ICT or an authorized ICT representative has specifically approved work to begin on the project required in section 2.8 of this document.

Existing IDN Members are notified of the update in application status.

2.6. Complete Training

Technicians must now complete training. This can be completed online or through a facilitated course.

2.7. Gain Certification

At least one technician must sit and pass the Level 1 GX certification exam.

Support for Protege GX will only be provided to certified technicians.

2.8. Undertake a New GX Project

To demonstrate your commitment to ICT and Protege GX, you now need to bring a new GX project to ICT. This project must not be an existing tender and must not have been registered by another IDN member.

Purchasing of GX equipment is approved for this project only. You may not buy Controllers or software for other projects at this stage.

Pending IDN members are not permitted to provide pricing or proposals for the installation or maintenance of any other Protege GX systems.

2.9. Site Audit

A site audit (see page 17) of the new project is performed to ensure that the project has been installed to the standards set out by the IDN.

2.10. Final Approval

Once the site audit is complete, the annual IDN membership fee is paid and a certificate issued. The integrator is now an IDN member and can purchase Protege GX products.

In order to maintain IDN membership, Integrators must have a minimum of one certified Level 1 GX Installer in their direct employ. Technicians are required to complete re-certification on an annual basis for Level 1, or every two years for Levels 2 and 3.


3. Rules and Regulations

Refer to your Local Region Addendum for details of any additional rules and regulations required in your area.

3.1. Purchasing of Protege GX

3.1.1. Only full IDN members are able to purchase Protege GX. These restrictions apply to the following products:

(a) Protege GX DIN Rail Controllers

(b) Protege GX PCB Controllers

(c) Protege GX Software Licenses

3.1.2. Along with these purchasing restrictions, access to Protege GX firmware and technical support for Protege GX sites, is only available to full IDN members.

3.2. Entry Requirements and Process

3.2.1. All applicants must go through the steps outlined in the application process before they can be accepted to the IDN. Steps cannot be waived, and where criteria cannot be met, membership will not be approved.

3.2.2. Applicants are required to have an existing sales relationship with ICT. This is to ensure that membership is not being targeted to win a particular project. This will typically be achieved through initial sales of ProtegeWX.

3.2.3. There must be space available in the applicants primary region of operation.

3.2.4. The application process must be completed within 90 days, or the application will be terminated.

3.3. Confidentiality

3.3.1. All documentation and supporting material provided will be treated in the utmost confidence and only used to assess the IDN application.

3.3.2. Apart from the name of the integrator applying for IDN membership, no other information will be made public.

3.3.3. All IDN assessments will be carried out by ICT staff.

3.4. Membership Feedback

3.4.1. Existing members are advised when a new IDN application is made and may submit feedback (either positive or negative) at any stage throughout the process.

3.4.2. Feedback must be constructive and based on concrete information, not opinion.

3.4.3. If concerns are raised about an applicant, these will be investigated further by ICT, and appropriate action taken as applicable.


3.5. Certification Requirements

3.5.1. Installation and configuration of Protege GX must only be carried out by Certified technicians.

3.5.2. For an integrator to maintain their IDN membership, they must have a minimum of one certified Level 1 GX Installer in their direct employ.

(a) In the event that all GX certified technicians leave the integrator's employ, the integrator shall be given 6 months to train and certify a new technician.

3.5.3. Technicians are required to complete re-certification on an annual basis for Level 1, or every two years for Levels 2 and 3.

3.6. Contractors

3.6.1. Subcontractors may be utilized for field installations as long as they hold a current Protege GX Field Technician Certificate.

3.6.2. Where a subcontractor is utilized, a qualified technician holding a minimum of the Protege GX Level 1 Installer qualification is required to oversee the installation and will take the responsibility of ensuring the project is carried out to the standards set out in this document.

3.7. Meeting Attendance

3.7.1. IDN members will have a representative present at a minimum of one IDN meeting annually.

3.7.2. IDN members who do not attend IDN meetings may, at the discretion of ICT, have their membership revoked.

This rule is only applicable to IDN members located in countries where IDN meetings are held.

3.8. Membership Fee

3.8.1. An annual membership fee applies. Refer to your Local Region Addendum for details.

3.9. Site Audits

3.9.1. In addition to the compulsory site audit of the new GX Project, IDN members must audit a minimum of one site annually to maintain their IDN membership.

3.9.2. Any cost for this audit is the integrators responsibility.

3.9.3. Audited sites will qualify for the 5 year warranty.

3.10. Five Year Warranty Eligibility

3.10.1. IDN members may apply for a 5 year extended warranty on any individual installation of ICT products provided they maintain IDN membership for the 5 year period.

3.10.2. All projects applying for a 5 year warranty must be audited (see page 17).

3.10.3. The integrator must supply the serial numbers of all devices to be covered by the extended warranty.

3.10.4. Refer to your Local Region Addendum for details of any variation to the warranty requirements.


3.11. Regions of Operation

3.11.1. IDN members are required to specify which regions they operate in. ICT may require the integrator to validate this by supplying details of sites installed in these regions.

3.11.2. Where an integrator has regional offices, each office must apply for and maintain its own IDN membership.

3.11.3. Refer to your Local Region Addendum for details of the regions in your area.

3.12. Regional Limitations

3.12.1. Where there are a number of IDN members in a given area, regional limitations may be imposed at ICT's discretion.

3.12.2. In such cases, new applications will also be assessed on their trading history and previous sales figures with ICT, and the application may be declined at ICT’s discretion.

3.12.3. Region of operation applies to head office location only. For example, an integrator that operates nationwide, but has a head office in one region, will consume a single spot in that region only.

3.12.4. IDN Members can choose to operate in multiple regions, however this will affect their sales target.

3.12.5. Refer to your Local Region Addendum for details of regional limitations in your area.

3.13. Performance Requirements

3.13.1. ICT may, at its discretion, apply performance based discounts to a region. Performance based discounts encourage sales growth by rewarding members for their commitment and performance. Refer to your Local Region Addendum for details of sales targets in your area.

3.14. New Members

3.14.1. Any integrator within the first 3 years of membership is classified as a new member and is subject to the following restrictions:

(a) must not undertake projects outside their nominated territory(s) without approval

(b) must not resell products

(c) must not directly approach a customer of another IDN member.

3.14.2. When a member initiates a national contract, they are able to operate outside their nominated region provided the customer has a local office within the members nominated region.

3.14.3. Where subcontractors are utilized, it is expected that a local IDN member will be given preference.


4. Installation Standards

ICT assess the following criteria when performing a site audit:

Refer to your Local Region Addendum for details of any criteria that are specific to your region.

4.1. Labeling

4.1.1. Labeling shall be carried out to a suitable standard such that each system item can be easily identified

4.1.2. Where labels will be normally visible (such as on cabinets or hardware modules) a standard label printer shall be used

4.1.3. Clear, consistent naming conventions shall be used across the entire system, and shall be applied to labels, documentation and programming

4.1.4. Each cable shall be labeled to identify purpose and location.

(a) This may be done by using a numbered cable schedule or text descriptions

(b) It is recommended that a non-removable label that is covered with a protective clear heat shrink is used

4.1.5. Each Module shall be labeled to identify the Module Address, and programmed name or database address

4.1.6. Cabinets shall be labeled and referred to in documentation using the label number

4.1.7. Batteries shall be labeled to indicate which power supply they are connected to and the date of installation

4.2. Wiring Standards

4.2.1. Cable installation, identification and termination shall be performed in accordance with the manufacturer’s instructions or to local applicable regulations as required

4.2.2. Cable runs to field hardware shall be neatly cable tied at regular intervals

4.2.3. Where cable runs to field hardware run adjacent to high voltage cabling, a minimum of 300mm separation must be maintained

4.2.4. Field cabling shall be fixed to catenary wire, cable tray, or protected by conduit, ducting or similar

4.2.5. Wiring inside enclosures shall be tidy and cable tied

4.2.6. Termination of all cables to manufacturer's equipment that requires a screw clamp, rising clamp or push to clip connection, use of a termination lug is the recommended method

(a) The termination lug must comply with the manufacturer’s technical installation guidelines and be of suitable gauge and size

(b) It is recommended that a BOOT LACE, FERRAL or PIN CLIP device is used which requires manual crimping. It is preferred that all installations and termination be made with a LeGRAND® type termination tool.

(c) Where termination lugs are not used, terminations shall be neat and without exposed copper


4.2.7. Wiring to field devices without terminal blocks (such as readers) shall be soldered and protected with heat-shrink

(a) Where soldering is not practical due to health and safety concerns, termination may be made using appropriate cable crimps, as long as they are crimped with an approved crimping tool

(b) Where a particular cable type is used for the connection of field devices, the conductor colors used shall be consistent across the site and clearly shown in as built documentation

4.2.8. All cables should be run as a single cable run and terminated at either end to the control and remote equipment

(a) Where a join cannot be avoided, a junction box must be used and clearly shown on the AS BUILT drawings

(b) Any joins shall match color for color, be soldered and protected by heatshrink

(c) Where soldering is not practical due to health and safety concerns, termination may be made using appropriate cable crimps, as long as they are crimped with an approved crimping tool

4.2.9. Cable type shall be selected in accordance with the manufacturer’s instructions or to local applicable regulations as required

(a) Power conductors shall be sized appropriately to ensure that voltage at the field device is within manufacturers specifications.

(b) All data or instrumentation cable must be run in the maximum gauge possible and be an overall shielded type

(c) Cable size must meet the minimum codes of practice for commercial security or low voltage installation, or to local applicable regulations

(d) The larger cable specified shall apply

(e) Copper Clad Aluminium (CCA) cables shall not be used

4.3. Hardware Installation

4.3.1. Hardware must be mounted and terminated in accordance with ICT installation instructions

4.3.2. Field devices shall be mounted at a consistent height throughout the site wherever possible

4.3.3. Field devices and enclosures shall be mounted level

4.3.4. Control hardware (Controllers, Expanders and Power Supply Units) shall be mounted in suitable enclosures

4.3.5. Average power supply loading should not exceed 75% of its rated capacity

4.4. Project Documentation

4.4.1. Project or as-built documentation will, at a minimum, contain the following:

(a) A description of the installed system

(b) The location of all control hardware

(c) The location of all field devices

(d) Cable schedule

(e) Hardware / door schedule

4.4.2. The end user should be supplied with a suitable operating manual, containing instructions for system operation that are applicable to their site.


4.5. End User Satisfaction

4.5.1. An end user representative will be interviewed to assess their overall satisfaction of the installation and their understanding of what can be done with the system (if applicable).

4.5.2. A high level of end user satisfaction is considered a standard required by projects performed by IDN members.

4.5.3. At the end of a project, the end user should be satisfied with:

(a) The quality of workmanship

(b) The level of service provided by the integrator

(c) Their understanding of how to use the system

(d) Their overall experience of the installation project


5. Providing Evidence of Installation Quality

To demonstrate that the applicants typical quality of installation is in line with the standards required, photos and supporting project or as-built documentation must be provided.

ICT or an authorized ICT representative may, at their discretion, carry out one or more site audits for the purpose of assessing installation standards. In this case, the ICT representative will be responsible for gathering evidence and signing off each of the installation standards as demonstrated to an acceptable level.

5.1. Photographs

Photographs must demonstrate typical installation practices of the integrator. This will be assessed again in subsequent site audits.

Photographs may be of ICT or Protege products, or may be of a similar type of access control or automation product.

Photographs may be from a single or multiple sites. Their location and other details are not required to be disclosed.

Photographs may even be of a system built specifically for the purpose of the IDN application process as long as what is shown is typical of a normal access control project.

Photographs should be of a suitable clarity and resolution so that the standard being demonstrated can be easily assessed. Out of focus, motion blurred, low light or low resolution photographs will not be accepted.

Applicants are required to supply the following photographs.

5.1.1. Cable labeling to demonstrate standard 4.1.4

5.1.2. Module labeling to demonstrate standard 4.1.5

5.1.3. Cabinet labeling to demonstrate standard 4.1.6

5.1.4. Battery labeling to demonstrate standard 4.1.7

5.1.5. Cable runs to demonstrate standards 4.2.2 and 4.2.3

5.1.6. Cable fixing to demonstrate standard 4.2.4

5.1.7. Enclosure wiring to demonstrate standard 4.2.5

(a) This photograph should demonstrate overall wiring of the entire cabinet.

5.1.8. Hardware termination to demonstrate standard 4.2.6

(a) This photograph should be a close up of a termination or terminations to a hardware terminal.

5.1.9. Card Reader termination to demonstrate standard 4.2.7

5.1.10. Electronic lock termination to demonstrate standard 4.2.7

5.1.11. Card Reader mounting to demonstrate standards 4.3.2 and 4.3.3.

5.1.12. REX or EDR mounting to demonstrate standards 4.3.2 and 4.3.3.

5.1.13. Lock mounting to demonstrate standards 4.3.2 and 4.3.3.

5.1.14. PIR mounting to demonstrate standards 4.3.2 and 4.3.3.

5.1.15. Enclosure mounting to demonstrate standards 4.3.2, 4.3.3 and 4.3.3


5.2. Project Documentation

Documentation supplied must demonstrate what the applicant typically provides throughout a project. This will be assessed again in subsequent site audits.

Documentation may be related to ICT or Protege products, or may be related to a similar type of access control or automation project.

Documentation may be related to any site, or multiple sites. Their location and other details are not required to be disclosed.

Documentation may even be made specifically for the purpose of the IDN application process as long as what is shown is typical of a normal access control project.

Acceptable documentation formats include: Microsoft Word, Excel, Visio. PDF Documents, AutoCAD DXF or DWG.

The applicant must supply the following documentation.

5.2.1. Typical access controlled door wiring diagram to demonstrate standards 4.2.1, 4.2.6, 4.2.7, 4.2.8 and 4.2.9.

(a) Diagram should include control equipment termination, field device termination, including lock, reed switch, reader(s), REX and emergency door release.

(b) Cable type(s) should be indicated.

(c) Conductor colors should be labeled.

5.2.2. Power supply loading calculations to demonstrate standard 4.3.5.

5.2.3. Voltage drop calculations to demonstrate standard 4.2.9.

5.2.4. Cable Schedule to demonstrate standards 4.1.3, 4.1.4 and 4.4.1.d.

5.2.5. Site Plan to demonstrate standards 4.4.1.b and 4.4.1.c.

5.2.6. Hardware Schedule to demonstrate standard 4.4.1.e.

5.2.7. End user system operating manual to demonstrate standards 4.4.2.

5.3. Reference Sites

The applicant must supply three reference sites, where an end user may be contacted by an ICT representative to assess their overall satisfaction of the installation and their understanding of what can be done with the system (if applicable).

This is to demonstrate standard 4.5.1 and 4.5.2.


6. Site Audits

Site audits are used to ensure a project has been installed to the standards set out by the IDN. Audits shall be performed:

on a new project undertaken as part of the IDN application process

on all projects applying for a 5 year warranty

on a minimum of one project per annum

ICT also reserves the right (with end user approval) to audit any Protege GX site within 12 months of commissioning.

6.1. Site Audit Requirements

The integrator must:

a) sign a declaration to confirm that they have complied with the installation standards set out in Section 4,

- and -

b) supply photographic and documented evidence (see page 15) to demonstrate that the project selected for audit meets the IDN standards. This should be supplied in the format as set out in section 5 (see page 15).

ICT may, at their discretion, waive the requirement to supply evidence, and accept the declaration as sufficient.

6.2. Onsite Audits

At ICTs discretion, the integrator may be required to complete an onsite audit.

Prior to an onsite audit, the integrator must supply the following information to ICT:

Physical address of the site

Number of equipment cabinets on site

Clear photographs of the interiors of each equipment cabinet, labeled with a reference to that cabinet.

Number of access controlled doors on site

Onsite audits will be carried out by one of the following:

A third party auditor selected by ICT

An ICT employee

A representative nominated by ICT

A standard onsite audit will include a full inspection of:

one cabinet or enclosure, nominated by the auditor or by ICT on the day of the audit

two doors and all associated devices such as readers, locks, etc, as nominated by the auditor or ICT on the day of the audit

a section of cabling, as nominated by the auditor or ICT on the day of the audit

the programmed GX database

all project documentation.


It is the responsibility of the integrator to provide an employee for the duration of the audit. This employee will be responsible for the opening and dismantling of all equipment for inspection. In the case of heat-shrunk terminations, the heat-shrink may need to be removed if the termination is not visible. Removal and re-connection of the heat-shrink will be the responsibility of the employee of the integrator.

A standard audit is allocated 4 hours. Should additional time be required due to items not meeting IDN standards, or where site access adds unreasonable time, this will be charged at the rate prescribed in the current ICT pricelist.

6.3. Cost of an Onsite Audit

6.3.1. The cost of any onsite audits performed as part of the IDN application process and for projects applying for a 5 year warranty are the integrators responsibility and should be considered when quoting the job.

6.3.2. ICT may, at their discretion, choose to audit any Protege GX site within 12 months of commissioning. In this case, the cost for the audit shall be covered by ICT.

6.3.3. There will be a one off fee for a standard onsite audit. This will be charged at the rate prescribed in the current ICT pricelist.

6.3.4. Should additional time be required due to items not meeting IDN standards, or where site access adds unreasonable time, this will be charged at the rate prescribed in the current ICT pricelist.

6.3.5. Where possible, onsite audits will be scheduled so that multiple audits can be carried out in the same area on the same day. For urgent audits, or where scheduled dates can’t be met, additional travel charges may be incurred by the integrator.

6.4. Items Not Meeting IDN Standards

If an audit reveals any items that do not meet IDN standards, a notice of Corrective Action Required (CAR) shall be issued and the integrator given 90 days to address the issue(s) raised.

If the item(s) not meeting the IDN standards are deemed to be of a serious nature, the auditor may choose to audit additional items to ensure the issue is an isolated occurrence. If this additional auditing requires extra time, this will be charged at the rate prescribed in the current ICT price list. The integrator will be notified prior to any additional auditing being carried out.

If a CAR notice is issued during an audit of a project that is undertaken as part of the IDN application process, the applicant may, at the discretion of the auditor, be required to have their next Protege GX project audited

The integrator has the right to respond and if a valid reason is given, an exception may be made. Otherwise, the integrator will be responsible for correcting the issue within 90 days and supplying photographic evidence.

Pending Membership Approved

Partner Training Pack

Level 1 Installer Certificate Course

Online Classroom

CERTIFICATION EXAM

Bootcamp3-Day

Classroom Training

Each Partner Training Pack includes:

> All the hardware and software required to complete Level 1 training

> Two Level 1 Installer Certificate Course Packs

> Plus 24/7 access to all non-certified course material

Once Pending IDN membership

is approved, you may purchase

a Training Pack and pursue

certification. Each Training Pack

contains everything required to

have two technicians trained

and certified as Protege Level

1 Installers.

Each Installer’s Course

Pack includes:

> 24/7 access to Level 1

course material

> Study Guide with full course

notes and revision questions

> Training/Demo Software

> ICT Connect Card

> Exam Voucher

Optional extended three day course covering all of the material from the online program, but with the structure and interaction of a conventional classroom environment and under the expert guidance of one of our knowledgeable trainers. It concludes with the final certification exam.

Once all modules for a course have been completed, the final step to gaining certification is a supervised exam at an ICT approved facility.To ensure skills and knowledge remain current, certified installers must undergo an annual exam to remain certified or can opt to advance to the next level by completing the relevant course and corresponding exam.

Get the extra edge and combine online learning with facilitated training to fast track your certification. This optional 2-day accelerated workshop drives home the theoretical and practical elements of the online course, and concludes with the final certification exam. Participants must have completed the first 10 modules before registering.


7. Protege GX Training Program

Once pending IDN membership is approved, Integrators may purchase a Partner Training Pack and pursue certification.

7.1. Partner Training Pack

The Protege GX Partner Training Pack provides you with everything required to have two technicians trained and certified as Protege Level 1 Installers.

A minimum of one training pack is required per branch/office. Additional packs may be purchased as required.

Protege GX Partner Training Pack Quantity

PRT-CTRL-DIN 1

PRT-PSU-DIN-4A 1

PRT-RDM2-DIN 1

PRT-GX-SRVR Base Server License 1

PRT-KLCS 1

PRX-TSEC-EXTRA-DF 1

PRX-TSEC-EXTRA-DF-KP 1

PRX-TSEC-STD-DF 1

PRX-TSEC-MINI-DF 1

Protege GX Level 1 Installer Training Pack (includes exam voucher) 2

The Keypad may be exchanged for a TLCD touchscreen (additional cost involved)

Readers may be exchanged for other reader formats of the same type (for example 125KhZ), but at least one must include a PIN pad. Additional cost may be involved.

All training hardware may be exchanged for a Protege GX Demo Kit.

The hardware supplied in the Partner Training Pack is intended to be used by employees undergoing training. It may be resold once training is complete, however alternative hardware must be available for any further employees to use in conjunction with the online training program.

7.2. Installer Training Pack

Installer Training Packs provide 24/7 access to the ICT Online Classroom for the registered user, enabling them to begin learning at their own pace using our interactive web based training material. Each Installer Training Pack includes a study guide containing full course notes, a demonstration version of the software, an ICT Connect Card, and an exam voucher.

Additional Installer Training Packs and/or exam vouchers can be purchased as required.


7.3. Starting the Training

To start training, technicians simply login to the ICT website and enter the supplied voucher code.

The Level 1 Installer Course is made up of a number of modules, with each containing one or more objectives and presented as a series of slides, videos, exercises and review questions. When all objectives for a module have been studied, there is a short module exam which is completed online and can be taken anytime. Each exam is timed, and has a minimum pass rate of between 80% to 90% depending on the number of questions asked. If a module exam is failed 3 times, the technician is required to undertake facilitated training before they can gain certification.

Once all modules are complete, a practice exam is available online allowing technicians to make sure they're prepared before sitting the final exam.

7.4. Bootcamp

For an extra edge, you can combine both online and facilitated training to fast track your certification. Work through the modules in the Online Classroom then follow them with an optional two-day accelerated workshop to drive home the theoretical and practical elements before sitting the final certification exam.

Students must have completed the first ten modules up to and including Module 128 - GX Software Installation. You will also need to bring the hardware from your training pack.

7.5. Facilitated Training

Facilitated training courses are available for those who prefer to learn in a classroom environment.

Run as an optional three day course, the facilitated Level 1 training covers all of the material from the online program, but with the structure and interaction of a conventional classroom environment and under the expert guidance of one of our knowledgeable trainers. It concludes with the final certification exam.

7.6. Certification

Certification exams must be carried out at an ICT approved facility with a score of 80% or above required to pass. If a certification exam is failed 3 times, the technician will be required to complete a facilitated course.

Exam vouchers allow one attempt at the certification exam per candidate, with a new voucher required each time an exam is attempted. Exam vouchers are valid for 6 months from the date of purchase.

7.7. Maintaining Certification

To ensure skills and knowledge remain current, installers are required to undergo an annual exam to remain certified. Alternatively, they can opt to advance to the next level by completing the relevant course and corresponding exam.

Certified Integrators and Certified Administrators must undertake a two-yearly exam.

Alternatively, your technicians can opt to advance to the next level by completing the relevant course and corresponding exam.


7.8. Further Courses and Certifications

Certified Protege Integrator (Level 2)

Take your installer training to the next level. Aimed at integrators responsible for installing medium to large Protege projects, this course has a focus on system integration. Made up of a number of compulsory core modules and a range of elective modules, this program enables integrators to focus on the specific areas of interest they will specialize in.

Technicians must have successfully completed the Certified Protege Installer exam before they can undertake Level 2 training.

Certified Protege Administrator (Level 3)

Extend your Integrator training and learn how to get maximum benefit from the Protege system. Aimed at Integrators responsible for installing enterprise level Protege projects, this course has a focus on high-level system programming.

Technicians must have successfully completed the Certified Protege Integrator exam before they can undertake Level 3 training.


8. IDN Application Checklist

Before you submit your application have you:

Agreed to the terms and conditions of the IDN program and signed and returned the supplied NDA?

Provided details of 3 reference sites in order to assess end user satisfaction?

Supplied ALL of the required photos and supporting documentation to demonstrate that your typical quality of installation is in line with the standards set out by the IDN?

Use the following checklists to ensure that all photos and supporting project documentation has been included.

A photo must be included for each of the following:

Cable labeling to demonstrate standard 4.1.4

Module labeling to demonstrate standard 4.1.5

Cabinet labeling to demonstrate standard 4.1.6

Battery labeling to demonstrate standard 4.1.7

Cable runs to demonstrate standards 4.2.2 and 4.2.3

Cable fixing to demonstrate standard 4.2.4

Enclosure wiring to demonstrate standard 4.2.5

Hardware termination to demonstrate standard 4.2.6

Card Reader termination to demonstrate standard 4.2.7

Electronic lock termination to demonstrate standard 4.2.7

Card Reader mounting to demonstrate standards 4.3.2 and 4.3.3.

REX or EDR mounting to demonstrate standards 4.3.2 and 4.3.3.

Lock mounting to demonstrate standards 4.3.2 and 4.3.3.

PIR mounting to demonstrate standards 4.3.2 and 4.3.3.

Enclosure mounting to demonstrate standards 4.3.2, 4.3.3 and 4.3.3


Project Documentation must include each of the following:

Typical access controlled door wiring diagram to demonstrate standards 4.2.1, 4.2.6, 4.2.7, 4.2.8 and 4.2.9. This diagram should include control equipment termination, field device termination, including lock, reed switch, reader(s), REX and emergency door release. Cable type(s) should be indicated, and conductor colors should be labeled.

Power supply loading calculations to demonstrate standard 4.3.5.

Voltage drop calculations to demonstrate standard 4.2.9.

Cable Schedule to demonstrate standards 4.1.3, 4.1.4 and 4.4.1.d.

Site Plan to demonstrate standards 4.4.1.b and 4.4.1.c.

Hardware Schedule to demonstrate standard 4.4.1.e.

End user system operating manual to demonstrate standards 4.4.2.

NEW ZEALAND Integrated Control Technology Limited 4 John Glenn Avenue, Rosedale, Auckland 0632 PO Box 302-340, North Harbour, Auckland 0751, New Zealand Email: [email protected] Toll Free: (0800) 428 111 Phone: 64 (9) 476 7124

USA Integrated Control Technology (USA) LLC. 5265 S Rio Grande Street, Suite 201, Littleton, CO 80120 Email: [email protected] Toll Free: (855) 428 9111 Phone: 720 442 0767

Designers & manufacturers of integrated electronic access control, security and automation products. Designed & manufactured by Integrated Control Technology Ltd. Copyright © Integrated Control Technology Limited 2003-2015. All rights reserved.

Disclaimer: Whilst every effort has been made to ensure accuracy in the representation of these products, neither Integrated Control Technology Ltd nor its employees, shall be liable under any circumstances to any party in respect of decisions or actions they may make as a result of using this information. In accordance with the Integrated Control Technology policy of enhanced development, design and specifications are subject to change without notice

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