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Ideo, building performance through innovation
Field Service and Maintenance: The need for documents
Ideo MSA - Documents
March, 9th 2015
Ideo, building performance through innovation
Agenda
Overview
Screen impressions
Architecture
Benefits
Field Service and Maintenance: The need for documents
Ideo, building performance through innovation
Engineer needs documents to execute his work efficiently, e.g.:- Manuals- Previous inspections reports- Contract information- …
There are 3 document categories: - Critical documents for job execution need to be available at all times (offline available)- Occasionally needed documents downloaded on request of the user- Not relevant documents no need to send them to the mobile device (not visible for the mobile user)
Enigneer needs to attach new documents to work orders, e.g.:- Photo’s of a damage- …
Application needs to attach new documents to work orders (without user interaction), e.g.:- New inspection reports- New service reports- …
Overview
Ideo, building performance through innovation
Agenda
OverviewCritical documents are always available. Other documents can be downloaded on request.
Screen impressions
Architecture
Benefits
Field Service and Maintenance: The need for documents
Ideo, building performance through innovation
Screen impression of mobile device
Handleiding keuringJohan Lollinga 526 kB
07-05-2014
GrondplanJohan Lollinga 1,5 MB
14-08-2014
BestekMaarten Brands 3,1 MB
02-01-2011
SituatieschetsMaarten Brands 3,1 MB
02-01-2011
KeuringsverslagBart Elshout 1,2 MB
02-01-2011
jpg
docx
jpg
Gekoppelde documenten (nog te downloaden)
Gedownloade documenten (offline beschikbaar)
Foto van schadeBart Elshout 2,5 MB
20-02-2015
jpg
Nieuw toegevoegde documenten
Zoeken
Ideo, building performance through innovation
Screen impression of mobile device
Handleiding keuringJohan Lollinga 526 kB
07-05-2014
GrondplanJohan Lollinga 1,5 MB
14-08-2014
BestekMaarten Brands 3,1 MB
02-01-2011
SituatieschetsMaarten Brands 3,1 MB
02-01-2011
KeuringsverslagBart Elshout 1,2 MB
02-01-2011
jpg
docx
jpg
Gekoppelde documenten (nog te downloaden)
Gedownloade documenten (offline beschikbaar)
Foto van schadeBart Elshout 2,5 MB
20-02-2015
jpg
Nieuw toegevoegde documenten
ZoekenCritical documents
Offline available documents
Online available document
This are the critical documents which are downloaded together with the work order or the documents which are downloaded already on request of the user.
This are the documents which are linked to the order and can be downloaded on request of the user.
This is a document (photo) which is added by the mobile user. This document will be uploaded to the DM system and will be attached to the work order
Indication for the user to see how big the document is and how long it will take to download the document.
Ideo, building performance through innovation
Agenda
OverviewCritical documents are always available. Other documents can be downloaded on request.
Screen impressionsUser Friendly interfaceAdd photos / documents in the field
Architecture
Benefits
Field Service and Maintenance: The need for documents
Ideo, building performance through innovation
Critical document
Manual
Download Manager Upload Manager
Critical document Photo
Agenda / work list
SAP Work order
External or SAP DM system
Ideo Mobile Service & Asset managementSAP ECC/CRM
Manual
Critical document
Downloaded on request
Will be downloaded automatically (offline available)
Photo Added document via mobile device
Upload the new / added documents to the DM system
Download the critical documents for offline availability without notifying the user, and other documents on request of the user.
Not a mobile relevant document
Architecture
Work orders are pushed to the mobile device
Based onSAP Mobile Platform
SAP Work order
Filter relevant documents based on the work order (e.g. equipment, order type, …) and the mobile user (role)
Ideo, building performance through innovation
Agenda
OverviewCritical documents are always available. Other documents can be downloaded on request.
Screen impressionsUser Friendly interfaceAdd photos / documents in the field
ArchitectureBased on the SAP Mobile PlatformAlways the necessary information available.
Benefits
Field Service and Maintenance: The need for documents
Ideo, building performance through innovation
Benefits
Always the right information to execute the job
• Critical documents are always available
All the necessary documents are shown in 1 application
• Integrated with DM policies / authorizations so only necessary documents for the job are shown
Easy to use for viewing documents and attaching new documents
• 1 integrated solution for work orders and documents
Ideo, building performance through innovation
Agenda
OverviewCritical documents are always available. Other documents can be downloaded on request.
Screen impressionsUser Friendly interfaceAdd photos / documents in the field
ArchitectureBased on the SAP Mobile PlatformAlways the necessary information available.
Benefits1 integrated solution with documents for fields service and maintenance.
Field Service and Maintenance: The need for documents
Ideo, building performance through innovation
Customers
PidpaWater Utility in Antwerp (Belgium)Sends all relevant documents to the mobile device and only the critical documents are directly downloaded and offline available for the engineers.
VitensWater Utility in Zwolle (The Netherlands)The available documents for the engineers and inspectors are visible in the work order and the mobile user downloads the documents on request when needed.
Ideo, building performance through innovation
Customers
Ideo, building performance through innovation
Field Service and Maintenance: The need for documents
Ideo MSA - Documents
March, 9th 2015