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IDENTIFYING & ENGAGING COMMUNITY CONTRIBUTORS FOR PROGRAM GROWTH & SUCCESS

Marie Alaniz, B.A. & Yelena Voznyuk, B.A.

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CHALLENGE YOURSELF | DON’T MAKE ASSUMPTIONS

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WHY PROGRAM GROWTH IS IMPORTANTTHROUGH PROGRAM EVALUATION

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WHY PROGRAM GROWTH IS IMPORTANT

THROUGH PROGRAM EVALUATION

- COMMUNITY CONTRIBUTORSIdentify Their Roles.

- LOGIC MODELReview the Program.

- COLLECTING DATAListen to Community Contributors.

- THEORY OF CHANGEChange Thoughts & Behaviors.

- ANALYZING DATADevelop Goals for Program Success.

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WHO MAKES UP THE COMMUNITY, AND HOW DO THEY CONTRIBUTE TO PROGRAM GROWTH?

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WHO ARE THE COMMUNITY CONTRIBUTORS?• Those being served-

• Service requests impact how the contributors engage and how the program grows.

• Partners & Volunteers-• They have the resources,

services, and time to give.

• Board Members-• Rely on their expertise.

• Funders-• Follow the money.

• You + Your Colleagues-• All departments – work

together to share knowledge and strengths.

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Logic Model

What is the current situation, and what changes do you want to see?

Short terms goals address how participants think, while long term goals addresses changes in behaviors.

What is currently happening/offered to eliminate barriers, and how are community contributors responding?

What areas of the program are being invested into?

Take time to understand these.. ..to set these.

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LOGIC MODEL EXAMPLE

- Evictions due to unpaid rent have increased 5% compared to the prior year.

- Households voice financial barriers to health insurance, services, and support.

- Households voice interest in education opportunities (finishing diploma/getting college degree).

- Increase communication between property managers and RS coordinators to review concerns with households facing housing instability.

- Conduct a survey to gather data on health and education needs of households.

- Tenant meetings. Includes updates on changes to buildings and information sharing.

- Partnership with local insurance agents, nurse volunteers, and dental van visits.

- Individual Development Account (IDA) savings matching program.

- Quarterly RS newsletter offering additional resources.

- Not all households attend tenant meetings, or other events offered onsite (due to work/health/ child care).

- Including the IDA information in the RS newsletter has increased interest; however, more funds are available than households are interested.

- Intervene before an eviction process begins – meet with households to identify barriers.

- Analyze data from survey and identify commons themes for households not accessing resources.

- Households are accessing available resources and services to increase housing stability (avoiding evictions).

- Households are meeting needs of health care coverage, services and resources, an increase of 50% within 12 months.

- Double IDA enrollment within 12 months.

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COLLECTING DATAENGAGING WITH COMMUNITY CONTRIBUTORS

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THEORY OF

CHANGE

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Theory of Change Example – If & Then Statements.

Household wants child(ren) to attend college, but is low-income and do not believe they can afford it.

Budget with household. Set up a savings plan. Meet with household on a regular basis.

Organization received a grant to enroll households in the IDA program.

Does the household meet the requirements of the IDA program? Are they working with the RS coordinator throughout the process?

Household deposits into the IDA savings account on a monthly basis; saving towards their goal. Child(ren) enroll in college.

Child(ren) in the home receive college degree(s). Longer term goal could include breaking the cycle of poverty.

If the RS coordinators assists households in eliminating barriers..

…then they can explore options in acquiring assets.If households commit to saving...

…then they will put their child(ren) through college.

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INTERNAL & EXTERNAL ENGAGEMENT

- New Resident Move-in Assessment

- Welcome Packet- RS Newsletter

- Lease Violation Prevention/Response- Tenant Meetings

- Social Events

- Networking- Conferences/

Trainings- Attending Events (auctions, openings)- Grants/Funding- Search Engines

(211.org)- Offering Volunteer

Opportunities- Offering Internships

- Making Referrals

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HOW STAFF ENGAGE

HOUSEHOLDS/CLIENTS WITH COMMUNITY

CONTRIBUTORS(Next Slide)

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COMMUNITY CONTRIBUTORS ENGAGING WITH EACH OTHER

- Mediation- Tenant Meetings

- Potlucks- Community

Contributors at Property Events

- Presentations- Social Events

- Onsite Outreach (Energy

Assistance)- Volunteer Run

Programs/Classes- Share Results/

Thank You Cards

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DIFFERENT WAYS RESIDENT

SERVICES ENGAGE

HOUSEHOLDS WITH

COMMUNITY CONTRIBUTORS.

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WAYS TO INCREASE COMMUNITY ENGAGEMENTATTRACTING ATTENDANCE AT ONSITE EVENTS

Combine:

• Tenant Meetings• Potlucks• Guest Speakers• Presentations:

Asset Building/ Educational

• Make Presentations Engaging & Fun

• Onsite Outreach (Energy Assistance)

• Provide Food/Prizes

Advertise:• In Color• Flyers

(Around Building & on Doors)

• Reminders• Word of

Mouth• Sign-ups

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Community Engagement Measured in NumbersJanuary 2018 – December 2018

• Direct Service Provided (32 properties, 1566 units)• Total Service Requests: 8,162• Lease Violation Interventions: 376• Residents Evicted: 13• Eviction Prevention: 97%

• Number of Times Volunteers were Utilized: 174• Hours Donated: 285 • Saving the Organization: $6,880.00

• Number of Programs & Events offered: 620• Total Attendance: 6,222

• Money saved directly by residents *Does not include referrals out*:• School Supplies (Backpacks, Supplies, Clothes/Shoes): $13,925.00• Emergency Food Boxes (1,165 request x $25): $29,125.00• Utility Assistance: $125,964.03• Rent & Fees: $10,682.50• Transportation (Tri-Met Tickets & Gas Cards): $1,825.00• Diapers & Incontinence Supplies: $9,371.88• Client Assistance (DMV, Medical, Furniture, Etc.): $2,113.22• Total: $193,006.63

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PROGRAM GROWTHTHROUGH DATA COLLECTION & ANALYSIS

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Contact Us!

Marie Alaniz, B.A.

Office: 503-855-3170

Email: alaniz@nwhousing.org

Speaks Spanish.

Yelena Voznyuk, B.A.

Professional Certificate in Nonprofit Program Evaluation

Office: 503-654-1007 x125

Email: voznyuk@nwhousing.org

Speaks Ukrainian.

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