IDBI Bank Limited RFP ref. no: IDBI/ITD/RFP/EPMS/16-17/026 … · 2016-07-26 · or/and HRMS system to manage access control for the users. Apart from this, the solution shall be

IDBI Bank Limited

Bank Response to the Pre-bid Queries to RFP for appointment of an SI for implementation of Enterprise Project Management Solution (EPMS)

RFP ref. no: IDBI/ITD/RFP/EPMS/16-17/026 Dated: 5- July- 2016

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Existing clause Details

Clarification Sought Bank's Comments

1 90 7.11

Point 7.11 mentions that final winner will be the lowest cost among technically shortlisted bidders. However, this is in variance with point 7.5 where bank is looking for both “technically qualitative and commercially effective” solutions.

We request the bank to clarify if the final bidder will be selected based on “techno-commercial” score among the technically shortlisted vendors. So that if one bid scores 95 points vs another 75 points, the bank will benefit with 95 point bidder even if it is marginally costlier.

It has been clearly indicated that the Bank is looking for a minimum level of technical quality which would be decided during technical evaluation, post which it would be purely commercial evaluation.

2 7.11

All modules should be part of a single product or customization will be fine for any modules?

Modules can be from different products, but required functionality needs to be provided by way of customisation and integration among these modules.

3 86 Annex01_FR_PMS_1.1

The solution should support workflows for all the projects and the workflow should be configurable based on the

1. How many types of projects would need to be accounted for? 2. Does each project type have a

The EPMS solution is being procured to handle and manage IT projects, thus types of project, number of steps and approval levels involved etc. would be that prevalent in IT industry. Further, number and type of

IDBI Bank Limited



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following criteria: Type of Project Business Department Estimated Cost (slab based authorization matrix) Source of Funding (Operating funds, capital funds, other)

different workflow or there will be a case wherein multiple project types will share the same workflow ? 3. How many stage gates would be part of a typical workflow? 4. How many stages and approvals are there in each workflow?

projects can change from time to time. Hence, Bank requires a configurable solution so that if there is any change in the workflow post implementation, the same can be handled through configuration. Also, each project type may have a different workflow depending on the project parameters like scope, time, cost, quality, risk etc.

4 Annex01_FR_PMS_1.3

1. What are the expected applications with which EPMS is expected to be integrated? 2. What integration interface is expected to be showcased during demo?

The EPMS solution proposed by the SI might have products from multiple OEMS, these would be integrated by the SI. During demo showcasing the above ability is expected. Apart from this, EPMS solution (all modules within the solution), should be integrated with the Active Directory or/and HRMS system to manage access control for the users. Apart from this, the solution shall be integrated with the Internal HR system and HR Performance Management System.

IDBI Bank Limited



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Ability to provide audit trail capability.

Please provide more information / details

Providing audit trails of transactions in any application is a standard security / audit feature. It should be as per that standard. (Inputs / changes carried out by the users should be logged in audit trail. Project audit teams should be given the rights to check audit trail.)


0

Ability to retain project history and audit trail of changes to schedule, budget, scope, resources

How much duration or volumes of audit trail is expected?

Should be configurable. Admin should be able to define the parameters.


1

Ability to provide change management workflows (change reporting, approvals, change impact analysis)

Please share the number of stages and level of approvals are there in Change management worfklow?

The system is expected to have a configurable workflow which is based on leading industry practices for change management. Bank will provide further details during solution mapping (requirement gathering) exercise.


3

The solution must provide the standard Project Management and other templates and work products as defined by PMBOK Guide.

Please list out all the templates along with formats that need to be taken into consideration here

Solution is expected to have basic templates recommended by PMBOK which is an industry standard document. Bank will provide further details during solution mapping exercise. Bidder is expected to configure those templates as per the inputs provided.

IDBI Bank Limited



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Ability to provide dashboard views plus ability to drill down.

Can any samples for dashboards be provided?

Solution is expected to have basic dashboards to monitor demand, portfolio and projects across the organization. Bank will review the dashboards offered out of the box and provide detailed requirements during the solution mapping exercise.


9

The system should be able to facilitate a way of integrating demand generated by ticketing systems (trouble tickets / change requests) into the portfolio.

What ticketing systems are in place now through which demands are generated? If it's an inhouse application, what technology / platform is it built on? Integration would be uni directional or bidirectional?

Bank has an in-house ticketing system and may soon move to an integrated EMS solution for managing helpdesk. It may happen that resolution of some tickets may initiate a new project. In such a cases only, the ticket number should be linked to the demand ID and corresponding project ID for status tracking and reporting. Online integration is not expected here.


0

The system must be able to provide configurable, automated approval processes for various types of demand (accommodating both qualitative and quantitative criteria).

How many level of approvals are required?

Should be configurable. Details will be provided during the solution mapping exercise.

IDBI Bank Limited



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Ability to provide project evaluation metrics

Can a sample for evaluation matrix be shared for reference?

Bank will review the evaluation matrix available out of the box in the existing product and suggest changes / additions in the solution mapping exercise.


The system should be able to conduct "sand box analysis" (local data entry/analysis prior to saving to central database).


This is an industry standard term which is used for project simulation related functionality in which the user can analyze the impact on the project due to change in any project parameter like time, effort, cost etc.


.8

Ability to account for project choice dependencies (e.g. project B may be selected only if project A is selected)

Our understanding is that this is the part of project selection process. Please confirm

Clause is self explanatory and talks about facility to tag dependency among different projects, if applicable.

15 93 Annex01_FR_PMS_12.

3

Ability to enter annotative comments and appending documents, images and links for project documentation.

Please mention the format of document for which annotative comments and appending documents, images and links would be required

Annotative comments should be doable for any kind of appending documents. All standard formats viz. doc/x, xls/x, PDF, jpeg, gif, tif, ppt/x etc. can be appended.


9

Solution should have the ability to also create and store customized project charts and

Please share the total no of reports and If possible, share the templates

Bank will review the reports and charts available as an out of the box feature and define their exact report related requirements during solution

IDBI Bank Limited



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reports. too. mapping exercise.


10

System should allow users to create and store their own drill down project and portfolio tracking dashboards.

Please share the total no of dashboards and If possible, share the templates too.

Solution is expected to have basic dashboards to monitor demand, portfolio and projects across the organization. Bank will review the dashboards offered out of the box and provide detailed requirements during the solution mapping exercise.

18 98 Annex01_FR_RMS_2.1

2

An integrated solution that encompasses the following: 1) Integration with Centralized skills database 2) Integration with Project Management System 3) Integration with Timesheets System 4) Integration with Internal HR System 5) Integration with Internal Performance Management System

1. What type of integration is required for internal tools, bidirectional or unidirectional ? 2. Please mention the platform on which internal tools are built on. 2. Are APIs available for all the internal tools with which integration is required? 3. Will IDBI team provide the required data in form of web services or other formats, that can be read

Bidder is expected to have a functional understanding of the integration related requirements based on its industry experience. Bank will provide detailed requirements during the solution mapping phase. Bidder will be responsible to tell the Bank what it needs from the Bank's vendors. Bank will facilitate meetings with its vendors to help the bidder in gaining understanding of the internal systems as and when required by the bidder.

IDBI Bank Limited



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and updated? 4. Do we have the external system’s source code for reference?

19 98 Annex01_FR_RMS_2.1

3

Provide for same day multiple assignment capability, multiple job codes and accurate automated labor distribution(s).

Are we referring to project work breakdown structure (WBS) codes, when we say job codes?

No. we are referring to project codes. Single resource can work on multiple projects simultaneously.

20 101 Annex01_F

R_TS_4

Integration with other Systems (Time and attendence system)

Please confirm if the time and attendence system is the same as HR system? If no, then please provide the following: 1. What type of integration is required for internal tools, bidirectional or unidirectional ? 2. Please mention the platform on which internal tools are built on. 2. Are APIs

Time and attendance system is an in-house developed system. In-house systems are developed on Java, J2EE & .Net. Bidder is expected to have an understanding of integration related requirement based on its industry experience.

IDBI Bank Limited



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available for all the internal tools with which integration is required? 3. Will IDBI team provide the required data in form of web services or other formats, that can be read and updated?

21 102 Annex01_FR_CSD_2.1

User must be able to fill the following details in the database: Name ID Grade Employee Role Relationship Manager Group Head system must support flexibility to add more fields,if required.

Please confirm that our understanding is that the user mentioned in the requirement is any authorized user.

Yes. Each authorized user shall be able to update his/ her or other resources' skills and related competency level in the centralized skill database.

IDBI Bank Limited



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1

System must provide a mean to integrate into a current, in-house-developed or off-the-shelf competency/skill model

Please provide more details about the current system in place. If it's an in-house tool, please share details around 1. What type of integration is required for internal tools, bidirectional or unidirectional ? 2. Please mention the platform on which internal tools are built on. 2. Are APIs available for all the internal tools with which integration is required? 3. Will IDBI team provide the required data in form of web services or other formats, that can be read and updated?

Details will be provided during solution mapping exercise.

IDBI Bank Limited



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6

Workflow for assessments of competencies/skills by multiple raters.

How many level of approvals would be required for competency/skill assessment?

System should be configurable. The details will be shared with the successful bidder during solution mapping exercise.


6

The system should have the ability to support dataflow from the offline database maintained by the Bank which will act as an input to the centralised skills database.

Please elaborate dataflow from the offline database.

Will be discussed in detail during the solution mapping exercise.


3

If an approval for skill assessment is pending for more than a week with a manager, then the solution must send automated daily alerts to their inbox.

Does any escalation matrix is also required for the pending approvals other than daily reminder mails?

Yes.


6

Integration of career management and development capabilities with other performance and talent management processes.


Bidder to assess based on leading industry practices. Bank will share further details during solution mapping exercise.

IDBI Bank Limited



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27 112 Annex01_FR_KM_1.12

System should allow for complex queries


Queries involving combination of multiple search parameters.

28 116 Annex01_FR_KM_7.1

Workflow for routing and tracking of documents, messages and Forms

Please share the number of stages and level of approvals present in the document workflow?

This will be discussed in details during the solution mapping exercise.

29 119 3.6

Export reports into Microsoft Office, PDF and HTML formats.

At what levels and screens excel import is expected?


30 119 3.7

Provide ability to produce a release note from developer comments on submitted files

What is the objective of requirement mentioned in point 3.7

When developer commits a file with some changes, the system should have the ability to provide a release note with the description of the changes derived from the comments added by the developer in the updated files.

31 119 3.11

Provide a query building tool that supports formulation of complex queries

What is expected in ad-hoc and query analysis

System should support ad-hoc analysis by enabling user to generate complex queries using a query building tool.

32 89 5.2

The user should be able to set the criteria for analysis post which the system should automatically create various investment

Please elaborate more or share documents which help us to understand requirement in 5.2 in little more depth


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sceanrios

33 90 8.1.1

Software must provide the ability to build a comprehensive project charter where users can detail and share project objectives and more, including budget, definable fields for reporting, critical success factors and all other mission critical data related to your project. Project charter definitions can be based on an existing PMI template or on bank's customised project charter sample and should be customisable

Please share the project charter format

Bank will review the out of the box format available in the system. Additions / Changes will be discussed in detail during the solution mapping exercise.

34 91 8.4.7

system should be able to support schedule compression techniques like "project crashing" and "fast tracking", etc.

Please share more details or documents which help us to understand expectations on 8.4.7

These are standard project planning and effort estimation techniques defined in various industry standard artefacts.

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35 91 8.6.2

deployment of meeting structure

Please share the standard MOM format and tracking metrics

System is expected to have a configurable out of the box format. Bank will provide changes / additions during solution mapping exercise.

36 91 8.7

Planning Risk Please share the risk matrix format

System is expected to have a configurable out of the box format. Bank will provide changes / additions during solution mapping exercise.

37 122 2

Mobility Requirement

Is mobile app required or mobile compatible sites?

Compatibility with mobile devices / tabs is expected here.

38 115 6.1

Multi-lingual content creation capability.

Which languages are expected to be supported by the solution?

English and Hindi

39 6.1

Any migration is scope w.r.t Project management and Source Control system

Migration activity would be carried out by the Bank team.

40 110 7.12

The tool must be able to make reports from 3rd party reporting tools available. The solution must therefore have the capability to enable integration of reports from other IT tools in the solution (web

Provide the details about 3rd Party reporting tools

Bank is planning to implement a DWBI solution in the near future. Bank may wish to create dashboards to monitor the status of the projects using the reporting tool in the DWBI solution. System should allow interfacing with such a tool for reporting purpose.

IDBI Bank Limited



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reports and document reports).

41 7.12

Any requirements on the Office WebApp integration – by this user can open the document in browser

The system should allow browser based access to all project artefacts.

42 52 4-i

The Bidder should provide the sizing and configuration details for the Hardware required for the solution/s proposed. Bank will make provision for the same on its own.

We request the bank to please advise on the following points. 1. Would the configuration in the primary DC need high availability? 2. Would the configuration in the DR datacenter also need high availability? 3. Would a separate Dev and Test environments be required? Or would dev / test be in one standalone

1-No high availability required as these are Bank's internal applications. 2-No DR required. 3-Bank will require following environments: 1) Test & Development 2) UAT & Training 3) Production environment However, this should not have any bearing on the licensing of various modules, if the Bank chooses to set up DR at a later date, since the Bank has asked for user based licenses.

IDBI Bank Limited



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environment? Would high availability be required here?

43 52 4-ii

If the proposed solution/s requires any database, operating system or any other middleware for the solution, then the Bidder may leverage existing enterprise licenses that the Bank has already procured. The Bidder can request for the details for these licenses during the Pre-Bid stage and Bank will share the same when requested.

The proposed solution will require SQL server, Windows Server and SharePoint Server as well as Client Access Licenses (CAL)? Does the bank currently have any of these mentioned licenses? If yes, please mention the version of the licenses currently in inventory.

This is a Vendor neutral RFP. In order to provide a level playing ground to all the bidders, Bank wants the bidders to quote all the requirements. When the successful bidder is selected, then the Bank will inform the successful bidder about the items that can be reused from the existing inventory of IT assets with the Bank.

IDBI Bank Limited



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44 96 Resource

Management System

A resource management system allows the resource allocator to add, edit or delete resources from the system. The calendar should show the team member’s current and future availability for projects and facilitate booking of resources for pipelined projects. The major components of a resource management system are as follows: 1) Resource Management 2) Allocation Management Planning

We request the bank to please advise on the following points. 1. The detailed functionalities prescribed in the section below are quite vast and requires fair amount of customization. Would the requirements remain as such or would the bank prefer to evaluate the out of the box functionalities available in the solution and utilize them wherever it is possible, as per common industry standards?

The proposed system should have industry standard resource management features out of the box. The selected bidder can propose how the out of the box functionalities can meet the overall requirements of the bank during the solution mapping exercise.

IDBI Bank Limited



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45 97 Time sheet

system

A timesheet system will provide a single source for time information capture, processing and reporting. It will also provide automatic routing for review and approval. Therefore, all timesheet entries are calculated and charged to projects. Costs are calculated according to the planned time, time actually spent and time billed. This will result in a capability to collect statistical data from employees as part of the time capture process in order to support performance measurement. Therefore, the bank should be able to get a complete picture of resource usage

We request the bank to please advise on the following points. 1. The detailed functionalities prescribed in the section below are quite vast and requires fair amount of customization. Would the requirements remain as such or would the bank prefer to evaluate the out of the box functionalities available in the solution and utilize them wherever it is possible, as per common industry standards?

The proposed system should have industry standard timesheet management features out of the box. The selected bidder can propose how the out of the box functionalities can meet the overall requirements of the bank during the solution mapping exercise.

IDBI Bank Limited



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and the financial implications (including budgets, costs and margins) can be identified from the many dashboards and reports delivered by the system

46 101 Centralized

Skills Database

The Centralized Skills database will help to match specific competency/skill set resource supply with demand in projects. This will provide the middle and senior management a snapshot of competency/skill set available in organization. The database will assist with employee evaluations and ratings and also help employees identify the competency/skills needed for development.

We request the bank to please advise on the following points. 1. The detailed functionalities prescribed in the section below are quite vast and requires fair amount of customization. Would the requirements remain as such or would the bank prefer to evaluate the out of the box functionalities available in the solution and utilize them wherever it is

The proposed system should have industry standard skills database management features out of the box. The selected bidder can propose how the out of the box functionalities can meet the overall requirements of the bank during the solution mapping exercise.

IDBI Bank Limited



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possible, as per common industry standards?

47 82 Eligibility criteria – point 6

The RFP mentions bidders to have the required experience.

There are good project management system integrators who are not licensing reseller partners for us. We request the bank to allow the Microsoft licensing reseller partners to work with these system integrators – who together meet the eligibility criteria. This will ultimately benefit the bank by enabling all major enterprise project management system integrators to

No Change.

IDBI Bank Limited



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participate in the RFP process.

48 81 4

Under Eligibility Criteria it is mentioned: The bidder should be a reputed IT solution provider possessing at least a valid SEI CMMI Level 3 certification or above certification OR a valid ISO standard certification for any of the following: Design / Development / Implementation/ Maintenance / Testing for Software at the time of bid submission.

We request the bank to amend the clause and allow bidders whose subsidiaries having CMMI Level 3 certification or above certification OR a valid ISO standard certification for any of the following: Design / Development / Implementation/ Maintenance / Testing for Software at the time of bid submission to participate.

No Change.

49 6

Earnest Money Deposit (EMD)

A Bid Security of Rs. 10,00,000/- (Rupees Ten Lakhs Only) by way of demand draft or pay order in favor of ‘IDBI Bank Limited’ payable

We request the bank to accept EMD in the form of Bank Guarantee valid for bid validity period

No Change.

IDBI Bank Limited



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at Mumbai only to be submitted along with the Bid.

i.e. 90 days from the date of submission of the Bid.

50 29 24.4

The Performance Bank Guarantee (PBG) should be valid for a period of 63 months (12 months Warranty + 48 months AMC + 3 months claim period) from the date of issue of PBG.

We request the bank to allow bidders to submit Performance Bank Guarantee (PBG) for warranty period only.

No Change.

51 29 &

57 24.2

PBG mentioned on page no: 29 The value of the Performance Bank Guarantee will be 10 % of the total contract value. PBG mentioned on page no: 57 If our Bid is accepted, we will obtain bank guarantee for a sum equivalent to 15% (Fifteen percent) of the Contract Price for the due performance and observance of the Contract, in the form and manner

We request the bank to please provide the clarity on the same. We suggest that bank should allow successful bidder to submit PBG of 10% of contract value which is as per the general norms followed by all PSU banks.

The value of the Performance Bank Guarantee will be 10 % of the total contract value as mentioned page 29 of the RFP. It has been inadvertently mentioned as 15% in the Technical Bid and Performance Bank Guarantee forms.

IDBI Bank Limited



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prescribed by and to the satisfaction of IDBI Bank Limited (Bank).

52 18 12.1

Delivery, installation and commissioning of the required Solution including the licenses, shall be made by the Bidder within 12 (twelve) weeks from date of Purchase Order (PO).

We request the department to provide at-least 18-20 weeks to completion of work.

Refer to revised timelines in the Corrigendum-1 published on Bank's website.

53 36 14.1

If the Successful Bidder fails to meet the requirements under Service Level Agreement like delays/or defaults/deficiency of services in delivery/installation/commissioning of any or all of the Software's /equipment's mentioned in the Purchase order (PO), Purchaser shall, without prejudice to its other rights and remedies under and in accordance

We request the bank to reduce the LD capping to 5% of the P.O value.

No Change.

IDBI Bank Limited



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with the Contract, deduct from the Contract price, as liquidated damages, a sum equivalent to 0.5% per week or part thereof, of the value of P.O. subject to maximum deduction of 10% of the P.O. value.

IDBI Bank Limited



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54 52 6.1-6.6

Application License Cost 1) 40% on installation and integration 2) 40% on successful UAT & acceptance sign off 3) 20% successful operations post go live for a period of 6 months Implementation cost for proposed applications 1) 70% on successful implementation and go live 2) 30% on completion of 6 months from the date of successful implementation and operations Service desk Costs 1) 50% of the cost towards 1st year of Service desk charges on successful setting up of the service desk & making it operational and signoff 2) Balance 50% of the cost for 1st

We request the bank to amend payment terms to: Application License Cost: 100% of license cost on delivery of licenses Implementation cost for proposed applications: 100% of the implementation cost on successful implementation and go live Service desk Costs 100% of the cost towards 1st year of Service desk charges on successful setting up of the service desk & making it operational and signoff Training Costs: 100% on successful completion of

No Change.

IDBI Bank Limited



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year will be payable quarterly in arrears after completion of 6 months from the date of successful setting up of the helpdesk & making it operational. Training Costs: On successful completion of all training requirements & sign off by bank Additional Customization Effort (if required by bank): 50% on placing customization order. Remaining 50% on go-live of the customization.

all training requirements & sign off by bank Additional Customization Effort (if required by bank): 100% on placing customization order.

55 59 5

Applicable taxes would be deducted at source, if any, as per prevailing rates.

We request the bank to amend the clause and TDS shall not be deducted as per Government of India notification:

Prevailing rates means as per latest GOI notification.

IDBI Bank Limited



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S.O 1323( E) dated 13th June, 2012

56 52 3.1

Bidder should carry out preventive and corrective maintenance activities to ensure that all licenses/solutions perform without defect or interruption.

Frequency of Preventive Maintenance is not mentioned. We request the department to provide clarity on the same.

Bidder is expected to follow industry standard.

57 59 9

No increase in costs, duties, levies, taxes, charges, etc., irrespective of reasons (including exchange rate fluctuations, etc.) whatsoever, will be admissible during the currency of the Contract. Any decision of the Bank, in this connection shall be final, conclusive and binding on us.

We request the bank to include Exchange Rate Variation clause of +/-3%

No Change.

58 - General

Details of locations where implementation/working to be done is not mentioned.

We request the department to provide details of locations where

Solution will be deployed in Bank's data center in CBD Belapur and will be accessible from all the locations by users who are provided access.

IDBI Bank Limited



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implementation/working to be done.

59 55 7.1-7.5

SLA Penalty: If bidder fails to set-up Facility Management (Service Desk) within 10 weeks of issue of PO: 0.5% per week PO cost subject to max of 10%. If bank requires additional customization & bidder fails to provide the same: 0.5% per week PO cost subject to maximum of 10%. If case of FM members replacement (if required) not done within 30 days: Rs. 1000/- per week per resource, maximum upto Rs. 5000/- per resource. Absenteeism of FM resource: Rs 1000/- per week per resource subject to max of Rs 4000/- per

We request the bank to amend the clause to 0.5% per week of cost of incomplete task to maximum of 5%.

No Change.

IDBI Bank Limited



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resource. Unable to meet defined SLA: 0.5% per week of invoice value subject to max. of 10% of the invoice value of the unperformed services.

60 34 8

Bidder's right to suspend performance of obligations in case of delay in payment is not mentioned.

Bidder's right to suspend performance of obligations in case of delay in payment: Bank shall release the payment due to the successful Bidder on or before the due date. In the event the Bank fails to pay any amount to the successful Bidder on the due date, then and without prejudice to the exercise of any other rights or remedies

No Change.

IDBI Bank Limited



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which may be available to it and without incurring any penalties or liabilities, the successful Bidder shall be entitled to suspend performance of its obligations under the Contract, following written notification to the Bank, until realization of full outstanding amount in respect of the Services actually delivered and rendered and not paid for. In the event of suspension by the successful Bidder of the Contract, the time schedule shall be automatically extended for

IDBI Bank Limited



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the actual duration of the suspension and the successful Bidder shall be reimbursed by the Bank for any damage or additional cost incurred as a result of such suspension. In case the period of suspension exceeds two months, the Supplier shall have the right to terminate the Agreement.

61 34 8

8. ACCEPTANCE/SIGN-OFF CERTIFICATE 8.1. On successful completion of acceptability test, receipt of deliverables, etc., and after the Purchaser (which shall not be deemed to be an obligation on the

Please add the following text at the end of the existing clause 8.1: However, The Deliverable(s)/Services(s) which requires acceptance test shall be deemed to be accepted (without

No Change.

IDBI Bank Limited



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Purchaser) is satisfied with the working of the System, the Acceptance Certificate in the format given in Section-5, The date on which such certificate is signed shall be deemed to be the date of successful commissioning of the Systems.

requiring supporting signatures of the Customer) shall be deemed to be accepted on the occurrence of the following: a. . if Customer fails to conduct or attend the acceptance test or does not provide a written notice of any rejection/confirmation of acceptance test, within seven (7) days from the date of Test readiness notification by the Bidder, or b. if Buyer puts the Deliverable(s)/Services(s) into operational/ productive/ normal use

IDBI Bank Limited



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prior to successful acceptance test, or c. if Deliverable(s)/Services(s) has been installed but, due to reasons beyond the control of the Bidder, it has not been possible during a period of seven (7) days from the date of notice by the Bidder, to proceed with the acceptance tests.

62 36 14

14. LIQUIDATED DAMAGES 14.1. If the Successful Bidder fails to meet the requirements under Service Level Agreement like delays/or defaults/deficiency of services in delivery/installation/commissioning

Please reduce the LD to a sum to 0.25% per week of the value of the P.O. subject to a maximum of 5% of the P.O. The Bank should terminate the contract only if

No Change.

IDBI Bank Limited



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of any or all of the Software's /equipment's mentioned in the Purchase order (PO), Purchaser shall, without prejudice to its other rights and remedies under and in accordance with the Contract, deduct from the Contract price, as liquidated damages, a sum equivalent to 0.5% per week or part thereof, of the value of P.O. subject to maximum deduction of 10% (ten percent) of the P.O. value. In case of undue delay beyond a period of 15 (fifteen) days unless otherwise waived by the Purchaser, Purchaser at its discretion may consider termination of the Contract.

the delay exceeds a period of 45 days without any explanation from the Bidder as to the cause of the delay.

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63 36 15

15. Force Majeure 15.3. If a Force Majeure situation arises, the bidder shall promptly notify IDBI Bank in writing of such conditions and the cause thereof. Unless otherwise directed by IDBI Bank in writing, the bidder shall continue to perform its obligations under the Contract as far as is reasonably practical and shall seek all reasonable alternative means for performance not prevented by the Force Majeure event. IDBI Bank may terminate the Contract / Agreement, by giving a written notice of minimum 30 (Thirty) days to the bidder, if as a result of Force Majeure the

Please add the following text at the end of the existing clause: The Bidder shall be liable to be paid the amount for the performed part of the contract.

It is common understanding in a Force Majeure situation. No need to mention it separately. No change

IDBI Bank Limited



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Vendor is unable to perform a material portion of the Service(s) for a period of more than 60 (Sixty) days.

64 38 18

18. TAXES AND DUTIES 18.1. The Successful Bidder will be entirely responsible for all applicable taxes, duties, levies, imposts, costs, charges, license fees, road permits etc., in connection with transportation of equipment at site including incidental services and commissioning. Payment of Octroi /entry tax, if applicable, will be made at actual, on production of suitable evidence of payment by the Bidder. 18.2. The Bidder shall be liable to

Please add the following text at the end of the existing clause 18.2: However, any change in incidence of taxes and new taxes payable due to a change in applicable taxation law (including, without limitation, introduction of Goods & Services Tax (GST)) shall be billed by the Bidder, and paid by the Purchaser. Further, increase in cost due to any

It is already mentioned in the RFP that sales tax/ VAT/ service tax will be paid on actuals by the Bank. However, passing on of increase in cost to the Bank by the vendor is not acceptable.

IDBI Bank Limited



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pay all applicable corporate taxes and income tax that shall be levied according to the laws and regulations applicable from time to time in India and the price quoted in the Bid by the Bidder shall include all such taxes in the Contract Price.

restriction or inadmissibility of credits under the new taxation law or rules (e.g. under GST) or due to change in statutory responsibility to pay tax shall be passed to the Purchaser from the date of such change.

65 41 28

28. CONTRACT PRICES 28.1. Prices payable to the Bidder as stated in the Contract shall be firm and not subject to adjustment during performance of the Contract, irrespective of reasons whatsoever, including exchange rate fluctuations, changes in taxes, duties, levies, charges, etc.

Commercial to look into the same and give suggestions of any change required.

No Change.

IDBI Bank Limited



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28.2. Further, IDBI Bank shall be entitled to make adjustment in the payment of Contract price in the event of levying liquidated damages and/or penalty on the Successful Bidder.

66 46 34

34.3. Termination for Default: The Purchaser, without prejudice to any other right or remedy for breach of Contract, by a written notice of default sent to the Successful Bidder / Vendor, may terminate the Contract in whole or in part.

The right to terminate for default with a notice period of 30 days should be mutual.

No Change.

67 47 34

34.4. Termination for Convenience: Notwithstanding the provisions of the Contract and/or the Bid Documents, the Purchaser at its

The right to terminate for convenience with a notice period of 30 days should be mutual.

No Change.

IDBI Bank Limited



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sole discretion and without prejudice to any other right or remedy and without assigning any reasons, by written 30 days’ notice sent to the Bidder, may terminate the Contract, in whole or in part, at any time for its convenience. The notice of termination shall specify that termination is for Purchaser’s convenience, the extent to which performance of the Bidder under and in accordance with the Contract is terminated, and the date upon which such termination becomes effective. The payments will be made for all services rendered up to the date the termination becomes effective, at the contracted terms and prices.

IDBI Bank Limited



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68 48 35.7

35.7. In the event of termination of this Contract for any reason whatsoever, IDBI Bank shall have the right and it may publicize such termination to caution the customers/public from dealing with the Successful Bidder.

Concerned department to look into this clause and suggest necessary course of action

No Change.

69 49 45

45. PENALTY 45.1. The penalties for any non-compliance under the Bid Documents and the Contract are defined under Service Level Expectations given in Section-4 of this Bid Document.

Commercial to look into the same and give suggestions of any change required.

No Change.

IDBI Bank Limited



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70 50 48

48. LIMITATION OF LIABILITY: Notwithstanding anything contained in the RFP, If the Bidder fails to complete the entire contract before the scheduled completion date or the extended date or if Bidder repudiates the Contract before completion of the Services, the Bank may be entitled to damages from Bidder. Bidder’s aggregate liability under such circumstances shall be subject to an overall limit of 100% of the Total Contract value.

The amount of Liability should be reduced to a maximum of 20% of the contract value.

No Change.

IDBI Bank Limited



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71 76 Clause 1- Deed of

Indemnity

1. The Obligor shall, at all times hereinafter, save and keep harmless and indemnified Bank, including its respective directors, officers, and employees and keep them indemnified from and against any claim, demand, losses, liabilities or expenses of any nature and kind whatsoever and by whomsoever made in respect of the said contract and any damage caused from and against all suits and other actions that may be instituted taken or preferred against Bank by whomsoever and all losses, damages, costs, charges and expenses that Bank may incur by reason of any claim made by any claimant for any reason

Please add the following text at the end of the existing clause: However, the Bidder shall not be liable for any special, indirect, incidental or consequential damages of any kind including but not limited to loss of use, data, profit, income, business, anticipated savings, reputation, and more generally, any loss of an economic or financial nature, whether these may be deemed as consequential or arising directly and naturally from the incident

No Change.

IDBI Bank Limited



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whatsoever or by anybody claiming under them or otherwise for any losses, damages or claims arising out of all kinds of accidents, destruction, deliberate or otherwise, direct or indirect, from those arising out of violation of applicable laws, regulations, guidelines and also from the environmental damages, if any, which may occur during the contract period. However, the liability of the Obligor shall not exceed the contract price / bid price as stated in the aforesaid Agreement /Contract during the contract period.

giving rise to the claim. Further, The liability of the Bidder shall not be the total value of the contract unless the claim is regarding: a. violation of confidential information b. death of disability of any person due to the actions of the Bidder or any of its representatives c. violation of IPR rights of the Bank or any other third party

IDBI Bank Limited



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72 78 Clause 10-

Deed of Indemnity

10. Bank may assign or transfer all or any part of its interest herein to any other person. Obligor shall not assign or transfer any of its rights or obligations under this indemnity, except with the prior written consent of the Bank.

Bank shall have to inform and give a prior written notice to the Bidder of at least 30 days before any such transfer.

No Change.

73 43 31.10

No inquiries or investigations have been threatened, commenced or pending against Bidder or any sub-Bidder / third part or its team members by any statutory or regulatory or investigative agencies.

We request the bank to delete this clause.

No Change.

74 63 7

There are no vigilance and / or court cases pending against us/company and no inquiry or investigation pending against us from any statutory

We request the bank to delete this clause.

No Change.

IDBI Bank Limited



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regulatory and / or investigation agency.

75 54 6.7

Bidder must open an account with the Bank and all payments remittance related to the work contracted to the Bidder for the services provided would be transacted through bidder’s account with the Bank.

We request the bank to remove this clause.

No Change.

76 82 6

Under PQ points it mentioned: The Bidder should have experience in implementation of the solution(s) (as enumerated) during last 5 (five) financial years (i.e. FY 2010-11 to FY 2014-15) in India, comprising of at least supply, installation, implementation, integration, commissioning and maintenance in organizations in India and should

We request the bank to remove this clause.

No Change.

IDBI Bank Limited



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be currently live and running as of date of the RFP.

Date: - 25th July 2016

Place: - Mumbai

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