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ICTSUS4183A Install and test renewable energy system for ICT networks © Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 1 ICTSUS4183A Install and test renewable energy system for ICT networks Unit descriptor This unit describes the performance outcomes, skills and knowledge required to install a renewable energy system and integrate it into the network. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority. Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit This unit is for technical staff who install ICT networks powered by renewable energy solutions. This results in more efficient systems with cost reduction while meeting sustainability targets. Competency field Sustainability Unit sector Telecommunications ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency. Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. 1. Plan to install renewable energy system 1.1. Prepare for given work according to relevant legislation, codes, regulations and standards 1.2. Arrange access to site according to required procedure 1.3. Assess extent of system implementation using feasibility report and organisational guidelines 1.4. Produce a report to meet the customer and organisational requirements 1.5. Liaise with appropriate person to obtain approval for the plans with recommendations 1.6. Determine and source renewable energy components according to the agreed plan 2. Install and test renewable energy system 2.1. Install and configure components according to occupational health and safety (OHS) and environmental requirements, plan, manufacturer’s and organisational requirements 2.2. Identify and resolve problems 2.3. Integrate the renewable system into the network 2.4. Test and enhance system performance to meet organisational requirements 3. Complete documentation and clean up worksite 3.1. Produce an evaluation report on the actual cost-benefits of implementing the renewable energy system to the organisation 3.2. Provide a support manual for the customer 3.3. Record all test results and records for the customer 3.4. Notify customer and obtain sign off

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ICTSUS4183A Install and test renewable energy system for ICT networks

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 1

ICTSUS4183A Install and test renewable energy system for ICT networks

Unit descriptor This unit describes the performance outcomes, skills and knowledge required to install a renewable energy system and integrate it into the network. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit This unit is for technical staff who install ICT networks powered by

renewable energy solutions. This results in more efficient systems with cost reduction while meeting sustainability targets.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Plan to install renewable energy system

1.1. Prepare for given work according to relevant legislation, codes, regulations and standards

1.2. Arrange access to site according to required procedure 1.3. Assess extent of system implementation using feasibility

report and organisational guidelines 1.4. Produce a report to meet the customer and

organisational requirements 1.5. Liaise with appropriate person to obtain approval for the

plans with recommendations 1.6. Determine and source renewable energy components

according to the agreed plan 2. Install and test

renewable energy system

2.1. Install and configure components according to occupational health and safety (OHS) and environmental requirements, plan, manufacturer’s and organisational requirements

2.2. Identify and resolve problems 2.3. Integrate the renewable system into the network 2.4. Test and enhance system performance to meet

organisational requirements 3. Complete

documentation and clean up worksite

3.1. Produce an evaluation report on the actual cost-benefits of implementing the renewable energy system to the organisation

3.2. Provide a support manual for the customer 3.3. Record all test results and records for the customer 3.4. Notify customer and obtain sign off

ICTSUS4183A Install and test renewable energy system for ICT networks

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 2

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to evaluate information from reports • communication skills to liaise with internal and external personnel on technical, operational

and business related matters • literacy skills to:

◦ interpret technical renewable energy systems’ installation manuals ◦ process and present written and verbal information to a diverse range of people ◦ write reports, design solutions and recommendations in required formats

• numeracy skills to assess cost benefits and renewable energy options • problem solving skills to resolve installation problems • research skills to determine requirements • safety awareness skills to:

◦ apply precautions and required action to minimise, control or eliminate hazards that may exist during work activities

◦ select and use required personal protective equipment conforming to industry and OHS standards

◦ work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

• technical skills to evaluate alternate energy systems and their compatibility with existing power sources

Required knowledge • broad knowledge of systems diagnostic features • business processes • client business domain, business function and organisation • compatibility issues and resolution procedures • configuration of internet protocol (IP) networks • current industry accepted hardware products and renewable energy system products • customer and business liaison • documenting technical specifications • linkage between processes • technologies:

◦ alternate energy, such as solar, wind, chemical ◦ areas of the hardware relevant to configuration and testing ◦ installation procedures ◦ renewable energy system relevant to configuration and testing ◦ renewable energy systems’ functionality ◦ set-up and configuration procedures

• vendor specifications and requirements for component installation

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Relevant legislation, codes, regulations and standards include:

• Australian Communications Industry Forum (ACIF) standards and codes

• AS Communications Cabling Manual (CCM) Volume 1

• AS/NZS 3000:2007 • AS/NZS 3080:2003

ICTSUS4183A Install and test renewable energy system for ICT networks

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 3

RANGE STATEMENT • AS/NZS 3084:2003 • AS/NZS 3085.1:2004 • AS/NZS IEC 61935.1:2006 • AS/NZS IEC 61935.2:2006 • AS/NZS ISO/IEC 14763.3:2007 • AS/NZS ISO/IEC 15018:2005 • AS/NZS ISO/IEC 24702:2007 • cabling security codes and regulations • contract law • National Association of Testing Authorities (NATA)

requirements • OHS • regulated or industry codes of practice including

appropriate Australian Communications and Media Authority (ACMA) technical standards

• technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006

• Trade Practices Act. Organisational guidelines may include:

• budget constraints • communication methods • dispute resolution • documenting procedures and templates • financial control mechanisms • infrastructure • operational costs.

Customer may include:

• department within the organisation • government department • person within a department • private organisation • third party.

Organisational requirements may include:

• diagnostic policy • preventative maintenance • problem solution processes • roles and technical responsibilities in the IT

department • vendor and product service level support

agreements • work environment.

Appropriate person may include: • authorised business representative • infrastructure administrator • network administrator • power systems manager • property manager • supervisor.

Renewable energy components may include:

• converter • deep cycle gel cells • inverter • regulator • solar cells • solar panels • wind generator.

ICTSUS4183A Install and test renewable energy system for ICT networks

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 4

RANGE STATEMENT OHS and environmental requirements relate to:

• decommissioning and isolating worksite and lines prior to commencement

• identifying other services, including power and gas • safety equipment

◦ flashing lights ◦ gas and other hazard detection equipment ◦ safety barriers ◦ trench guards ◦ warning signs and tapes ◦ witches hats

• safe working practices, such as the safe use and handling of: ◦ asbestos ◦ chemicals ◦ materials ◦ tools and equipment ◦ work platforms

• special access requirements • suitable light and ventilation • environmental considerations:

◦ clean-up management ◦ clean-up protection ◦ dust ◦ noise ◦ stormwater protection ◦ waste management.

ICTSUS4183A Install and test renewable energy system for ICT networks

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 5

EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • ascertain and meet client requirements for

installation of a renewable energy system hardware • plan and connect the hardware components

according to vendor and technical specifications. Context of and specific resources for assessment

Assessment must ensure: • site on which renewable energy solutions can be

implemented • renewable energy system currently used in industry • relevant documentation, feasibility studies,

equipment manuals and other site related documentation.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate carrying out

installation and testing activities • review of plans completed by the candidate for

different sites • oral or written questioning to assess knowledge of

legislation and safety procedures. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS5187A Implement server virtualisation for a

sustainable ICT system • ICTSUS4185A Install and test power management

software • ICTSUS4184A Install and test power saving

hardware • ICTSUS4186A Install thin client applications for

Power over Ethernet.

Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond

ICTSUS4183A Install and test renewable energy system for ICT networks

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 6

EVIDENCE GUIDE those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTSUS4184A Install and test power saving hardware

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 1

ICTSUS4184A Install and test power saving hardware Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to install and test power saving hardware components in servers, motherboards and other networking equipment installed in ICT applications. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who specify, install or upgrade ICT networks apply

the skills and knowledge in this unit. Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Plan to install and test power saving hardware

1.1. Arrange access to site according to required procedure 1.2. Assess extent of system implementation using feasibility

report and organisational guidelines 1.3. Produce a report to meet the customer and

organisational requirements 1.4. Liaise with appropriate person to obtain approval for the

plans with recommendations 1.5. Determine and source power saving hardware

components according to the agreed plan 2. Install, test and

evaluate power saving hardware

2.1. Install and configure components and according to occupational health and safety (OHS) and environmental requirements, plan, manufacturer’s and industry standards

2.2. Resolve identified problems 2.3. Test and enhance system performance to meet

organisational requirements 3. Complete

documentation and clean up worksite

3.1. Produce an evaluation report on the actual cost-benefits of implementing the power saving hardware to the organisation

3.2. Provide a support manual for the customer 3.3. Record all test results and records for the customer 3.4. Restore any changes made to the worksite to customer’s

satisfaction and obtain sign off

ICTSUS4184A Install and test power saving hardware

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 2

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communication skills to liaise with internal and external personnel on technical, operational

and business related matters • literacy skills to:

◦ read technical documentation ◦ write reports with design solutions and recommendations in required formats

• numeracy skills to assess cost benefits of power saving hardware • planning and organisational skills to plan, prioritise and monitor own work • problem solving skills to resolve installation issues • research skills to interrogate vendor databases and websites to identify solutions to meet

client business specifications • technical skills to evaluate low power devices and methodologies Required knowledge • broad knowledge of systems diagnostic features • business processes • client business domain, business function and organisation • compatibility issues and resolution procedures • configuration of internet protocol (IP) networks • current industry accepted hardware products • customer and business liaison • documenting technical specifications • linkage between processes • set-up and configuration procedures • technologies such as:

◦ areas of the hardware relevant to configuration and testing ◦ installation procedures ◦ power saving hardware functionality

• vendor specifications and requirements for component installation

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Organisational guidelines may include:

• budget constraints • communication methods • dispute resolution • documenting procedures and templates • financial control mechanisms • infrastructure • operational costs.

Customer may include:

• department within the organisation • government department • person within a department • private organisation • third party.

Organisational requirements may include:

• preventative maintenance and diagnostic policy • problem solution processes • roles and technical responsibilities in the IT

department

ICTSUS4184A Install and test power saving hardware

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 3

RANGE STATEMENT • vendor and product service level support

agreements • work environment.

Appropriate person may include: • authorised business representative • infrastructure administrator • network administrator • power systems manager • property manager • supervisor.

Power saving hardware components may include:

• extremely low power motherboards • memory devices:

◦ compact flash ◦ electronic drives ◦ flash drives ◦ USB

• power supply • processor.

ICTSUS4184A Install and test power saving hardware

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 4

EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • ascertain and meet client requirements for

installation and testing of power saving hardware • plan and connect the hardware components

according to vendor and technical specifications. Context of and specific resources for assessment

Assessment must ensure: • site on which energy saving solutions can be

implemented • use of current power saving hardware currently

used in industry • relevant documentation, feasibility studies,

equipment manuals and other site related documentation.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate carrying out

installation and testing activities • review of feasibility report and plans completed by

the candidate for different sites • oral or written questioning to assess knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS4183A Install and test renewable energy

system for ICT networks • ICTSUS4185A Install and test power management

software • ICTSUS4186A Install thin client applications for

Power over Ethernet • ICTSUS5187A Implement server virtualisation for a

sustainable ICT system.

Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond

ICTSUS4184A Install and test power saving hardware

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 5

EVIDENCE GUIDE those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTSUS4185A Install and test power management software

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 1

ICTSUS4185A Install and test power management software Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to install and test power management software in network elements. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit This unit is for technical staff who specify, install or upgrade ICT

networks. Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Plan to install power management software

1.1. Arrange access to site according to required procedure 1.2. Assess extent of software implementation using feasibility

report and organisational guidelines 1.3. Liaise with appropriate person to obtain approval for the

plans 1.4. Determine and source new software required

2. Install software

2.1. Bench test software for performance utilising available technology

2.2. Install and configure software according to occupational health and safety (OHS) and environmental requirements, plan, installation procedures and organisational requirements

2.3. Resolve identified technical problems 3. Complete

documentation and sign off procedures

3.1. Document the installation and configuration process according to organisational guidelines

3.2. Provide user documentation 3.3. Notify customer and obtain sign off

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to use information to meet organisational needs in a defined range of areas • communication skills to:

◦ interact with others ◦ present information ◦ question and actively listen to customers and vendors

• literacy skills to:

ICTSUS4185A Install and test power management software

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 2

REQUIRED SKILLS AND KNOWLEDGE ◦ interpret technical installation manuals for renewable energy systems ◦ process and present written information to a diverse range of people

• problem solving skills to meet a defined range of unpredictable problems Required knowledge • areas of the hardware relevant to configuration and testing • current industry-accepted software products, with general features and capabilities • installation procedures • OHS requirements in relation to work safety, environmental factors and ergonomic

considerations • power saving software functionality • set-up and configuration procedures • systems diagnostic features • vendor specifications and requirements for component installation

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Organisational guidelines may include:

• communication methods • documenting procedures and templates • measures to save power.

Appropriate person may include:

• authorised business representative • client • supervisor.

Organisational requirements may include:

• preventative maintenance and diagnostic policy • problem solution processes • roles and technical responsibilities in the IT

department • vendor and product service level support

agreements • work environment policies and practices.

Customer may include: • department within the organisation • person within a department • third party.

ICTSUS4185A Install and test power management software

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 3

EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • ascertain and meet client requirements for

installation and testing of power management software

• plan and connect the software components according to vendor and technical specifications across a variety of situations.

Assessment must ensure: • site on which energy saving solutions can be

implemented • use of current power saving software currently used

in industry • relevant documentation, feasibility studies,

equipment manuals and other site related documentation.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate carrying out

installation and testing activities • review of plans completed by the candidate for

different sites • oral or written questioning to assess methodology

used. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS5187A Implement server virtualisation for a

sustainable ICT system • ICTSUS4183A Install and test renewable energy

system for ICT networks • ICTSUS4184A Install and test power saving

hardware • ICTSUS4186A Install thin client applications for

Power over Ethernet.

Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will

ICTSUS4185A Install and test power management software

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 4

EVIDENCE GUIDE be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTSUS4186A Install thin client applications for power over ethernet

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 1

ICTSUS4186A Install thin client applications for power over ethernet Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to install and configure thin client applications to enable power over ethernet (PoE) on a low powered workstation. Thin client refers to a remote office with low band width. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical staff who specify, install or upgrade ICT networks apply

the skills and knowledge in this unit. This unit applies to energy and cost efficient installations to meet sustainability targets by remotely feeding PoE.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Plan to install thin client applications

1.1. Assess extent of applications to be implemented using feasibility report and organisational guidelines

1.2. Highlight issues associated with adoption of Web 2.0 applications

1.3. Produce an implementation plan and present to customer 1.4. Liaise with appropriate person to obtain approval for the

plans with any recommendations 1.5. Notify customer for site access

2. Evaluate appropriate applications

2.1. Develop criteria for Web 2.0 applications to satisfy enterprise needs

2.2. Test and evaluate Web 2.0 applications according to agreed criteria

2.3. Present findings to the customer with recommendations on Web 2.0 applications

3. Install hardware components and applications

3.1. Follow occupational health and safety (OHS) and environmental requirements according to plan and manufacturer’s specifications

3.2. Develop implementation plans with prioritised tasks and contingency arrangements for minimum disruption to customer

3.3. Install hardware components and thin client software needed for the work according to network and

ICTSUS4186A Install thin client applications for power over ethernet

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 2

ELEMENT PERFORMANCE CRITERIA organisational requirements

3.4. Bench test performance of applications 3.5. Resolve identified problems

4. Complete work and document activities

4.1. Document the installation and integration process according to organisational guidelines

4.2. Provide user documentation 4.3. Notify customer and obtain sign off

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communication skills to liaise with internal and external personnel on technical, operational

and business related matters • literacy skills to:

◦ interpret technical installation manuals ◦ process and present written and verbal information to a diverse range of people ◦ write reports, design solutions and recommendations in required formats

• planning and organisational skills to plan, prioritise and monitor own work • problem solving skills to resolve installation issues • research skills to interrogate vendor databases and websites to identify solutions to meet

client business specifications • technical skills to evaluate thin client software and methodologies Required knowledge • business processes • client business domain, business function and organisation • compatibility issues and resolution procedures • configuration of internet protocol (IP) networks • customer and business liaison • documenting technical specifications • linkage between processes • set-up and configuration procedures • systems diagnostic features • Web 2.0:

◦ applications and functionality ◦ areas of the Web 2.0 relevant to configuration and testing ◦ current industry accepted Web 2.0 products ◦ vendor specifications and requirements for Web 2.0 applications ◦ Web 2.0 application procedures

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Organisational guidelines may include:

• budget allocations • operational costs • organisational cost • projected growth • security.

Customer may include: • banks • government department

ICTSUS4186A Install thin client applications for power over ethernet

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 3

RANGE STATEMENT • hospitals • private organisation • small and medium enterprises.

Appropriate person may include: • network administrator • network manager • supervisor.

Hardware components may refer to: • cards • power feeding • management of desktop systems and screens.

Thin client software may include: • lockdown configuration software • management software:

◦ Axel technologies ◦ Citrix ◦ IGEL Technology ◦ Wyse ◦ Symantec

• OS X Terminal server software • virtualisation software • windows based thin client software.

Organisational requirements may include:

• work environment • problem solution processes • roles and technical responsibilities in the IT

department • vendor and product service level support

agreements.

ICTSUS4186A Install thin client applications for power over ethernet

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 4

EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • determine and meet client requirements for thin

client applications • install and configure the components according to

vendor and technical specifications. Context of and specific resources for assessment

Assessment must ensure: • site on which remote power feeding applications

can be implemented • relevant documentation, feasibility studies and

equipment manuals. Method of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate carrying out

installation and configuring • review of plans completed by the candidate for

different sites outlining resources required • oral or written questioning to assess required

knowledge and methodologies used. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS5187A Implement server virtualisation for a

sustainable ICT system • ICTSUS4183A Install and test renewable energy

system for ICT networks • ICTSUS4184A Install and test power saving

hardware • ICTSUS4185A Install and test power management

software. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

ICTSUS4186A Install thin client applications for power over ethernet

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 5

EVIDENCE GUIDE Where applicable, physical resources should include equipment modified for people with special needs.

ICTSUS5187A Implement server virtualisation for a sustainable ICT system

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 1

ICTSUS5187A Implement server virtualisation for a sustainable ICT system

Unit descriptor This unit describes the performance outcomes, skills and knowledge required to install and integrate a virtual server in a network to replace multiple physical servers. This is done to reduce power requirements of individual servers. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit This unit applies to ICT technical staff who install server networks

with energy and cost-efficient systems to meet sustainability targets.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Plan to implement server virtualisation

1.1. Assess extent of virtualisation to be implemented using feasibility report and organisational guidelines

1.2. Analyse existing server infrastructure utilisation 1.3. Research and analyse alternative virtualisation scenarios

including a risk analysis and relative comparisons of each consideration

1.4. Provide a brief report of proposed preferred plan and describe resources required

1.5. Liaise with appropriate person to obtain approval for the plans with any recommendations

2. Design virtual server specification

2.1. Confirm network operating system, server applications and server design with customer

2.2. Determine product and vendor architecture and equipment specifications

2.3. Determine technology and resources within business requirements and budget

3. Install virtual server 3.1. Follow occupational health and safety (OHS) and environmental requirements according to plan and manufacturer’s specifications

3.2. Notify customer for site access 3.3. Create a detailed task list specifying stages and sequence

of work required 3.4. Review hardware and software to ensure compatibility 3.5. Install the required operating system, additional tools or

third-party software as specified in design

ICTSUS5187A Implement server virtualisation for a sustainable ICT system

© Commonwealth of Australia, 2010 ICT10 Integrated Telecommunications Training Package Page 2

ELEMENT PERFORMANCE CRITERIA 3.6. Patch the operating system and applications to ensure

maximum security and reliability 4. Integrate and test

virtual server 4.1. Determine tests to ensure virtual server integration 4.2. Develop the test plan referring to resources and network

impact 4.3. Run the system tests according to test plan and record

outcomes 4.4. Analyse the error report and make changes as required 4.5. Test required changes or additions 4.6. Validate changes or additions against specifications

5. Complete work and document activities

5.1. Document the installation and integration process according to organisational guidelines

5.2. Provide user documentation 5.3. Notify customer and obtain sign off

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • communication skills to liaise with internal and external personnel on technical, operational

and business related matters • literacy skills to:

◦ interpret technical installation manuals ◦ process and present written information to a diverse range of people ◦ write reports, design solutions and recommendations in required formats

• planning and organisational skills to plan, prioritise and monitor own work • problem solving skills to resolve installation issues • research skills to interrogate vendor databases and website to identify different solutions to

meet client business specifications • technical skills to evaluate virtual servers and methodologies Required knowledge • business processes • client business domain, business function and organisation • compatibility issues and resolution procedures • configuration of internet protocol (IP) networks • current industry-accepted products • customer and business liaison • documenting technical specifications • linkage between processes • systems diagnostic features • technologies:

◦ power supply requirements and management ◦ registered random access memory (RAM) ◦ server design and network architecture ◦ set-up and configuration procedures ◦ single and multiple processors ◦ vendor specifications and requirements for software installation ◦ virtual server functionality

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RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Organisational guidelines may include:

• budget allocations • operational costs • organisational cost • projected growth • security.

Appropriate person may include: • IT consultant • IT specialist • network administrator • network manager.

Server applications may include:

• database and data warehousing • directory services • file sharing • line of business applications • management • messaging • network and remote access • printer sharing • server virtualisation • terminal services • web services.

Customer may include: • company representative • government department • private organisation.

Equipment may include: • digital subscriber line (DSL) modems • hard drives • hubs • modems and other connectivity devices • monitors • peripheral devices • personal computer • personal digital assistant (PDA) • printers • switches • workstations.

Business requirements may relate to:

• application • network • people • system.

Task may include:

• activities • function • job • work.

Software may include:

• customised • in-house • open source software applications • organisation-specific software • packaged software.

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RANGE STATEMENT Integration may involve:

• power supply requirements and management • registered RAM • requirements for software installation • server design and network architecture • set-up and configuration procedures • single and multiple processors • vendor specifications.

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EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • determine and meet client requirements for

installation and testing of virtual server • install, integrate and test virtualisation components

according to vendor and technical specifications. Context of and specific resources for assessment

Assessment must ensure: • site and equipment on which servers can be

virtualised • server virtualisation currently used in industry • relevant documentation, feasibility studies,

equipment manuals and other site-related documentation.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate carrying out

installation, integration and testing of virtual server • review of plans completed by the candidate for

different sites outlining design and resources required

• oral or written questioning to assess knowledge of methodologies used.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS4183A Install and test renewable energy

system for ICT networks • ICTSUS4184A Install and test power management

software • ICTSUS4185A Install and test power saving

hardware • ICTSUS4186A Install thin client applications for

Power over Ethernet.

Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not

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EVIDENCE GUIDE require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTSUS6233A Integrate sustainability in ICT planning and design projects

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ICTSUS6233A Integrate sustainability in ICT planning and design projects

Unit descriptor This unit describes the performance outcomes, skills and knowledge required to integrate sustainability concepts and policies into ICT planning and design projects. It involves accessing industry information and applying legislative and occupational health and safety (OHS) guidelines. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical managers, supervising technicians, project managers,

consultants or contractors in organisations conducting ICT planning or design projects apply the skills and knowledge in this unit. Typical ICT projects involve upgrades of equipment hardware and software or new installations of Next Generation Networks (NGN) using emerging technologies.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare to integrate sustainability into the planning and design stages of an ICT project

1.1. Evaluate suitable ICT projects into which sustainability can be integrated

1.2. Negotiate with the stakeholders to establish the extent to which sustainability is to be integrated

1.3. Research and identify suitable technology solutions applicable to the project

1.4. Gather power consumption data on ICT equipment required for an energy audit based on an agreed standard

2. Devise strategies for incorporating sustainability into an ICT project

2.1. Determine and oversee implementation of short term technology solutions to achieve reduction of power consumption

2.2. Initiate and progress sustainable management principles which result in reduced environmental impact

2.3. Establish, regularly review and improve key performance indicators (KPI) on sustainability performance

2.4. Incorporate innovative planning and design rules for ICT projects which foster sustainability and environmental best practice

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ELEMENT PERFORMANCE CRITERIA 3. Analyse energy audit

data

3.1. Identify energy usage within the scope of the ICT project and provide a detailed report

3.2. Estimate potential energy savings and payback periods for recommended actions

3.3. Estimate the carbon dioxide (CO2) emissions for the nominated project

3.4. Evaluate the estimated CO2 emissions with comparable benchmarks

3.5. Make recommendations in order of priority and give estimates of implementation costs on integration of sustainability for other ICT projects

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to:

◦ compare and evaluate effective technical solutions involving integration of sustainability ◦ interpret technical specifications and related sustainability documentation

• communication skills to: ◦ adjust communication to suit different audiences ◦ liaise with customers to outline sustainability strategy benefits and how they can be

incorporated into the project within specified timeframes ◦ negotiate approvals and contract arrangements with suppliers and contractors ◦ respond effectively to diversity ◦ to consult on and validate policy ◦ work as a member of a team

• literacy skills to: ◦ document technical requirements and procedures ◦ evaluate complex and formal documents such as policy and legislation ◦ prepare written reports requiring precise expression, language and structures suited to

the intended audience • numeracy skills to:

◦ analyse and confirm capacity requirements ◦ calculate budget requirements and limitations ◦ determine workforce requirements ◦ estimate CO2 emissions

• organisational skills to arrange relevant documentation and approvals • planning and organisational skills to:

◦ set out project requirements and priorities ◦ make site access and equipment delivery arrangements

• problem solving skills to account for unexpected variations to requirements, and to effectively manage different points of view and dissenting stakeholders

• research skills to: ◦ research and present information ◦ gain and maintain relevant and current technical product knowledge

• technical skills to integrate sustainability into a technical project Required knowledge • best practice approaches relevant to own work area • environmental or sustainability legislation, regulations and codes of practice applicable to

industry and organisation • equal employment opportunity, equity and diversity principles and OHS safety implications

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REQUIRED SKILLS AND KNOWLEDGE of policy being developed

• estimated CO2 emissions • ICT power consumption calculations • policy development processes and practices • power consumption audit methodology • principles, practices and available tools and techniques of sustainability management

relevant to the telecommunications industry • quality assurance systems relevant to own organisation • relevant industry competence • relevant organisational polices, procedures and protocols • systems and procedures to aid in the achievement of workplace sustainability

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Projects may include: • advanced meter infrastructure (AMI)

• alternative energy cellular base station sites • equipment upgrades • introduction of new technology • passive optical network (PON) technology for fibre

to the premises (FTTP) • smart grid partnerships • software upgrade.

Stakeholders may include: • competitors • customers • employees • investors • media • regulators • society.

ICT equipment may include: • data storage • firewall • multiplexer • printer • router • server • switch • telephone system • workstation.

Energy audit may refer to: • AS/NZ 3598:2000: ◦ Level 1 consumption benchmark ◦ Level 2 preliminary assessment ◦ Level 3 economic analysis.

Agreed standard may include: • AS/NZ 3598:2000 (or latest revision) • BS EN 16001:2009 Energy Management Systems • ISO 14001:2004 Environment.

Short term technology solutions may include:

• energy efficient hardware • hibernation of:

◦ hard drive

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RANGE STATEMENT ◦ LCD monitor ◦ workstation

• multifunction devices • remote energy management • replacing desktop PCs with thin clients • server virtualisation • use of videoconference technology.

Sustainable management principles may include:

• audit waste management procedures • improving the energy efficiency of ICT network

equipment: ◦ reducing the need for air conditioning ◦ shutting down equipment during low demand

• supply chain: ◦ driving ethical values through the supply chain ◦ engaging supplier’s involvement in emissions

reporting and continual improvement ◦ engaging suppliers who provide information on

energy consumption and product lifecycles ◦ influencing suppliers to provide energy efficient

products and services • procurement strategies:

◦ assessment of suppliers’ environmental policies and procedures

◦ lowering of energy consumption or environmental impact of replacement products or services

◦ managing the environmental impacts of electrical and electronic equipment

◦ use of energy consumption and environmental impact as criteria in the process of awarding contracts.

Key performance indicators (KPIs) may include:

• kg CO2 emitted per floor area occupied in permanent buildings

• kg CO2 emissions from company car fleet • percentage of timber used in construction from well

managed, sustainable sources • percentage volume of material from sustainable

sources • reduction of quantity (in 1000’s kg) of ozone

depleting gases used in air-conditioning equipment. Energy usage may include: • a percentage of overall energy use in this project

• individual equipment • location.

Detailed report may include: • details of energy efficiency improvements • energy consumption records • energy saving practices and financial returns • energy use in graphical form • executive summary with recommendations • implementation costs • payback periods • review process

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RANGE STATEMENT • timelines.

Benchmarks may include: • AccountAbility AA1000 Assurance Standard (2008) • BSI BenchMark • Carbon Disclosure Project (CDP) • Dow Jones Sustainability Index (DJSI) • Global Reporting Initiative (GRI) G3 guidelines

(telecommunications sector supplement).

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EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • plan and integrate sustainability into ICT projects by

devising strategies to conserve resources • analyse energy audit data on enterprise resource

consumption • develop and monitor policies for review and

improvements, benchmarking against industry best practice and attempting new approaches continuously over time.

Context of and specific resources for assessment

Assessment must ensure: • sites on which planning, design and integration of

sustainability may be carried out • relevant legislation, standards, guidelines, reports

and equipment specifications and drawings • range of workplace documentation, personnel,

information and resources: ◦ compliance obligations ◦ organisational plans ◦ work responsibilities.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate analysing

energy audit data • review of policy developed and procedural

documentation completed by the candidate outlining the approach taken

• review of implementation strategy, plans and work plans completed by the candidate

• evaluation of methods used to involve stakeholders in policy development, implementation and review.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTPMG6033A Develop project management plan • ICTPMG6034A Prepare a detailed design brief • ICTTEN6206A Produce an ICT network architecture

design. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being

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EVIDENCE GUIDE performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTSUS6234A Establish a business case for sustainability and competitive advantage in ICT projects

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ICTSUS6234A Establish a business case for sustainability and competitive advantage in ICT projects

Unit descriptor This unit describes the performance outcomes, skills and knowledge required to establish a business case to justify innovative implementation of sustainability in ICT projects. Organisations may gain competitive and operational advantage by developing sustainability plans which meet customer and stakeholder expectations and public and regulatory demands. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical managers, supervising technicians, project managers,

consultants or contractors who have responsibility for conducting or managing ICT projects apply the skills and knowledge in this unit. This unit will prepare the participant in planning and conducting cost benefit analysis and return on investment for the implementation of sustainable schemes at the enterprise level

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Prepare information for establishing a business case

1.1. Evaluate the proposed ICT project to determine the scope and potential of sustainability integration

1.2. Research appropriate sources of information relevant to the project to prepare the business case

1.3. Analyse and evaluate the expected goals of the project and relate the business case to broader organisational goals

1.4. Identify and consult with stakeholders to plan and validate options

1.5. Identify and report on any assumptions and known constraints that can impact on the project

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ELEMENT PERFORMANCE CRITERIA 2. Produce the Business

Case for the ICT sustainability project

2.1. Evaluate the critical success factors to determine the vital strategy for the project to successfully implement sustainability and gain competitive advantage

2.2. Prepare a cost-benefit analysis and estimate overall benefit obtained by introducing or improving sustainability in the project

2.3. Prepare an estimate of costs over an appropriate time period and determine the potential the return on investment (RoI)

2.4. Evaluate and analyse alternative options to determine the benefits, disadvantages, costs and risks

3. Produce business case documentations

3.1. Validate the options with stakeholders and determine the recommended option

3.2. Prepare an implementation plan for the recommended option for the ICT project

3.3. Produce an executive summary of the proposal including the consequences of not implementing the sustainability activity

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to compare and evaluate effective technical solutions involving introduction

or improvement of sustainability • research and writing skills to research and present information, and to prepare written

business cases requiring precise expression, language and structures suited to the intended audience

• communication skills to: ◦ prepare a press release regarding the level of achievement of sustainability benchmarks,

environmental targets and performance highlights ◦ liaise with customers to outline the resulting sustainability benefits ◦ adjust communication to suit different audiences ◦ respond effectively to diversity ◦ work as a member of a team ◦ consult on and validate policy

• literacy skills to: ◦ prepare a business case ◦ evaluate complex and formal documents, such as government policy and legislation ◦ interpret technical specifications and related sustainability documentation ◦ document technical requirements and procedures

• numeracy skills to: ◦ determine workforce requirements ◦ analyse and confirm capacity requirements ◦ calculate budget requirements and limitations ◦ perform calculations related to life cycle assessment (LCA)

• organisational skills to arrange relevant documentation and approvals • planning and organisational skills to:

◦ set out project requirements and priorities • problem solving skills to account for unexpected variations to requirements, and to

effectively manage different points of view and dissenting stakeholders • research skills to gain and maintain relevant and current technical product knowledge

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REQUIRED SKILLS AND KNOWLEDGE • technical skills to utilise sustainability software tools • project management skills to undertake or manage a complex project Required knowledge • best practice approaches relevant to sustainability • environmental and sustainability legislation, regulations and codes of practice applicable to

industry and organisation • equal employment opportunity, equity and diversity principles and occupational health and

safety (OHS) implications of policy being developed • policy development processes and practices • principles, practices and available tools and techniques of sustainability management

relevant to the ICT industry • quality assurance systems relevant to own organisation • relevant industry competency • relevant organisational polices, procedures and protocols • relevant systems and procedures to aid in the achievement of workplace sustainability • ICT power consumption calculations • energy consumption and energy audit methodology • environmental impacts of products, processes, systems and services

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Appropriate sources of information may include:

• International standards for environmental management – Life cycle assessment ◦ AS/NZS ISO 14040:1998 ◦ AS/NZS ISO 14041:1999 ◦ AS/NZS ISO 14042:2001 ◦ AS/NZS ISO 14043:2001 ◦ AS/NZS ISO 14048:2003

• AS/NZS 3598:2000 • BS EN 16001:2009 • United States Environmental Protection Agency

(EPA) – Life Cycle Assessment: Principles and Practice EPA/600/R-06/060 May 2006

• Dow Jones Sustainability Index (DJSI). Expected goals may include: • achieving best practice in products, processes or

services while protecting the environment without sacrificing profitability

• enhancing company reputation • guiding new product development to reduction of

resources and emissions • improving public perception • providing information on trade-offs of alternative

processes, products and materials. Stakeholders may include: • business partners

• community • customers • government organisations • shareholders

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RANGE STATEMENT • staff • technical experts.

Constraints may include: • existing business partnerships and arrangements • existing contracts or service level agreements • reluctance to accept change.

Critical success factors may include:

• customer satisfaction • increase in customers • new sources of business • positive cash flow • profit margin • quality of products and services • revenue growth.

Overall benefit may include: • better use of workspace • employee satisfaction • enhanced brand value • enhanced company reputation • improved public perception • more reliable service to customers • tangible benefits and intangible benefits.

Estimate of costs may include: • annual operating costs • capital costs • detailed breakdown of costs • recurring costs • summary of costs by category.

Return on investment (RoI) may include

• carbon trading • project life • rate of depreciation • simple RoI calculation.

Alternative options may include: • a range of approaches • an option that achieves same result as preferred

option • collaborative delivery • in-house delivery of the project • innovative approaches.

Executive summary may include: • background to the proposal • introduction to the proposal • past and current environment • rationale for establishing the business case at this

time.

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EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential: • candidate's involvement as a key person in

establishing a business case to introduce or improve sustainability in an ICT project

• implementation strategy, as part of the policy, that has been devised, implemented and reviewed showing a measurable improvement utilising the chosen benchmark indicators

• communicating with stakeholders to discuss approaches to sustainability improvements development and implementation, and contributing to the resolution of disputes among stakeholders

• using software systems for recording and filing documentation for measurement of current usage and using word processing and other basic software for interpreting charts, flowcharts, graphs and other visual data and information

• reviewing and improving policies by identifying improvements and benchmarking against industry best practice and attempting new approaches continuously over time.

Context of and specific resources for assessment

Assessment must ensure: • sites on which preparation of a business case for

introducing or improving sustainability in an ICT project may be carried out

• access to relevant legislation, standards, guidelines, reports and equipment specifications and drawings

• access to a range of workplace documentation and personnel, information and resources, such as compliance obligations, organisational plans, work responsibilities.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct questioning combined with review of

portfolios of evidence and third-party workplace reports of on the job performance by the candidate

• review of policy developed and procedural documentation outlining the approach taken

• review of implementation strategy, plans and work plans

• analysis of methods used to involve stakeholders in policy development, implementation and review

• evaluation of participation in sustainability work practices and programs

• observation over time in relation to review of work area relating to policy and procedures being developed to assess measurement of resources used, hazards and compliance.

Guidance information for Holistic assessment with other units relevant to the

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EVIDENCE GUIDE assessment industry sector, workplace and job role is

recommended, for example: • ICTPMG6033A Develop project management plan • ICTPMG6034A Prepare a detailed design brief • ICTTEN6206A Produce an ICT network architecture

design Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

ICTSUS7235A Use ICT to improve sustainability outcomes

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ICTSUS7235A Use ICT to improve sustainability outcomes Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to improve sustainability outcomes through the reduction of environmental, economic and social impacts for a range of industries using ICT based solutions. It involves meeting the requirements for monitoring and reporting of greenhouse gas emissions and using ICT for creating opportunities to improve sustainability by addressing products, services and processes specific to specific enterprises and industries. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit This unit is applies to individuals employed as an ICT consultant or

with an ICT related role in an organisation. Work normally involves a high degree of autonomy or is within a management team with a high level of responsibility.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Design and manage a sustainability audit

1.1. Use an audit tool reflects criteria of benchmark, nature of risks, relevant information and data types, evaluation of performance and legislative requirement

1.2. Define the scope, objectives and benchmarks for the audit in consultation with relevant stakeholders

1.3. Use an audit tool to reflect criteria of benchmark, nature of risks, relevant information and data types, evaluation of performance and legislative requirement

1.4. Document requirements for audit resources, timing, schedule and responsibilities consistent with industry best practice and relevant standards

1.5. Ensure collection strategies are objective, systematic and that information and data is valid and reliable

1.6. Report outcomes clearly and concisely, including benefits to be achieved by adoption of audit report recommendations

2. Monitor energy consumption and emissions

2.1. Analyse requirements of the National Greenhouse and Energy Reporting System (NGERS) and other relevant legislation and industry standards in relation to a range of industries and the needs of specific organisations

2.2. Identify links with functional areas and environmental

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ELEMENT PERFORMANCE CRITERIA management systems to ensure comprehensive information and data collection

2.3. Determine hardware and software required for collecting, collating, analysing and reporting emissions related information and data

2.4. Factor requirement for an external audit into the monitoring proposal

2.5. Critically evaluate energy consumption and emissions data 2.6. Develop improvement strategies based on the review of

data 2.7. Use industry best practice as a quality benchmark

3. Develop ICT solutions to improve sustainability outcomes

3.1. Research and analyse mitigation and adaptation strategies appropriate for a range of industries

3.2. Benchmark and document performance expectations in consultation with relevant stakeholders

3.3. Develop and document technical specifications including hardware, software, networking, interface and security requirements

3.4. Determine timelines, resources and costs for implementation and ongoing monitoring and maintenance

3.5. Analyse the impact of ICT solution in relation to performance benchmarks

3.6. Analyse opportunities and develop recommendations to improve sustainability of enterprise products, services and processes

3.7. Present report for client sign off

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to read and evaluate complex and formal documents such as legislation and

technical reports • communication skills to consult with stakeholders and liaise with clients • literacy skills to prepare written reports and other documentation requiring precision of

expression and language and structures suited to the intended audience • research skills to analyse and present information • technical skills to:

◦ conduct an ICT sustainability audit ◦ quantify sustainability objectives, targets, achievements and measures ◦ use relevant systems and procedures to aid in the achievement of emissions reduction

Required knowledge • auditing sustainability processes and practices • corporate social responsibility • development processes and practices • hazard identification and control • industry standards • legislation framework underpinning sustainability • principles, practices and available tools and techniques of sustainability management

relevant to a range of industries • relevant ISO standards • sustainability from a local, national and international perspective • sustainability including ecological, economic and social issues

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REQUIRED SKILLS AND KNOWLEDGE • technical performance measurement

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Stakeholders may include:

• clients and customers • Federal Government • local government • management • non-government organisations (NGOs) • shareholders • staff • state government • suppliers.

Audit tool may include:

• National Carbon Accounting System Data Viewer • National Carbon Accounting Toolbox.

Collection strategies may include:

• electricity billing information • hardware sensor devices.

Legislation may include:

• Australian Government White paper • Australian Government Green paper • Carbon Pollution Reduction Scheme (CPRS) • Emissions Trading Scheme (ETS).

Industries may include:

• building • electricity • logistics • motor.

Hardware may include:

• sensors • wireless sensor networks.

Software may include:

• avoiding mass extinctions engine (AMEE) • carbon footprint calculators • logica carbon reporting software • online system for comprehensive activity reporting

(OSCAR) • statistical analytic software (SAS) carbon reporting

software • sustainability SCO2 (Software CO2).

Best practice information may be found in:

• 2020 Report • company case studies • vendor white papers.

Mitigation and adaptation strategies may include:

• broadband or telepresence • carbon capture and storage (CCS) • geosequestration • household monitoring • monitoring sources of energy that produce CO2 • remote workstation solutions • The Intelligent Office.

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EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • audit and analyse patterns of energy use • develop monitoring and reporting systems that

comply with regulatory requirements • develop a workable implementation strategy • formulate solutions using ICT to reduce emissions • develop benchmarks for reviewing and improving

performance. Context of and specific resources for assessment

Assessment must ensure: • relevant reports:

◦ government ◦ Intergovernmental Panel on Climate Change

(IPCC) ◦ scientific

• conference papers • vendor white papers • resources, tools and networking equipment • suitable hardware and software • suitable bandwidth for internet connections • relevant legislation and regulations • manufacturers’ technical specifications • relevant ISO standards.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate managing

organisation sustainability • review of analyses, plans and reports completed by

the candidate • oral or written questioning to assess required

knowledge. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS7236A Manage improvements in ICT

sustainability. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

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EVIDENCE GUIDE In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

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ICTSUS7236A Manage improvements in ICT sustainability Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to reduce the sustainability related impacts of ICT operations through energy conservation, energy efficiency and changing user behaviour. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit This unit applies to individuals employed as an ICT consultant or in

an ICT related role in planning and design of networks in an organisation. Work normally involves a high degree of autonomy or is within a management team with a high level of responsibility.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Critically analyse an organisation’s ICT assets energy footprint

1.1. Audit and assess level and type of use across the range of ICT devices, infrastructure and software

1.2. Audit and establish baselines of ICT energy consumption and other elements contributing to the organisation’s carbon footprint

1.3. Assess ICT usage in relation to its contribution to the organisation’s business goals and priorities

1.4. Determine critical issues for the organisation relevant to ICT usage and carbon footprint

1.5. Assess current ICT usage in relation to sustainable asset management

1.6. Apply industry best practice where appropriate 2. Develop ICT

sustainability strategies and policy

2.1. Include goals for reduction of sustainability impacts and equipment life cycle management approaches in organisational policy

2.2. Check policy scope is consistent with industry standards and benchmarks and amend where necessary

2.3. Ensure policy reflects the organisation’s commitment to sustainability as an integral part of business planning and as a business opportunity

2.4. Consult with stakeholders as an integral part of policy development, implementation and review processes

2.5. Recommend policy options based on effectiveness, timeframes and cost

2.6. Develop and produce strategies for implementation,

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ELEMENT PERFORMANCE CRITERIA monitoring, review and audit as part of the policy documentation.

3. Formulate technical and behavioural solutions to improve ICT sustainability

3.1. Determine and document hardware, software, network and interface requirements of solutions

3.2. Develop strategies to improve sustainability outcomes including for example energy efficiency and alternative energy sources

3.3. Develop guidelines for improving sustainability through asset management

3.4. Document requirements, resource allocations, training needs and implementation timelines for selected strategies and obtain sign off from relevant stakeholders

4. Monitor and evaluate sustainability data

4.1. Develop criteria for measuring performance improvement 4.2. Identify trends that may indicate the need for remedial

action and use to promote continuous improvement of performance

4.3. Modify policy and technical solutions in response to data analysis to ensure improvements are made

4.4. Determine scope, frequency and method of monitoring and reporting in consultation with stakeholders

4.5. Review data to ensure compliance with the management of sustainability and legislative requirements

4.6. Document findings and present to stakeholders

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to research, analyse and present information • communication skills to consult with stakeholders • literacy skills to:

◦ read and evaluate complex and formal documents, such as legislation and technical reports

◦ prepare written reports and other documentation requiring precision of expression and language and structures suited to the intended audience

• safety awareness skills to implement enterprise occupational health and safety (OHS) policy and procedures

• technical skills to: ◦ quantify sustainability objectives, targets, achievements and measures ◦ use relevant systems and procedures to aid in the achievement of ICT sustainability

Required knowledge • energy efficiency and alternative energy sources • hazard identification and control • industry standards • IT:

◦ hardware ◦ interfacing ◦ networking ◦ software

• legislation framework underpinning sustainability • policy development processes and practices • principles, practices and available tools and techniques of sustainability management in the

ICT industry

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REQUIRED SKILLS AND KNOWLEDGE • relevant ISO standards • sustainability from a local, national and international perspective • sustainability including ecological, economic and social issues

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. ICT devices may include:

• copies or multi-functional devises (MFDs) • laptops • PC peripherals • PCs • printer.

Infrastructure may include:

• air-conditioned • cabling • data centre and IT facilities • data storage • power supply and distribution • router • server • switches.

Software may include:

• business systems software: ◦ customer relationship management (CRM) ◦ environmental resource management (ERM)

• in-house software • operating system • sink wrapped applications • web services.

Asset management may include:

• deployment • disposal • operation • procurement:

◦ product evaluation ◦ product specification ◦ purchasing cycles ◦ vendor selection..

Best practice information may be found in:

• publications • reports • research papers • white papers.

Sustainability impacts may include:

• greenhouse gas emissions • resource consumption and disposal • social impacts.

Life cycle management may include:

• asset management: ◦ product evaluation ◦ product specification ◦ purchasing cycles ◦ vendor selection

• supplier chain: ◦ design

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RANGE STATEMENT ◦ manufacture ◦ transportation.

Industry standards and benchmarks may include:

• AS/NZ 3598:2000 (or latest revision) • BS EN 16001:2009Energy Management Systems • BSI BenchMark • Carbon Disclosure Project (CDP) • Dow Jones Sustainability Index (DJSI) • Global Reporting Initiative (GRI) G3 guidelines

(telecommunications sector supplement) • ISO 14001 Environment AccountAbility AA1000

Assurance Standard (2008) • AS/NZ 3598:2000:

◦ Level 1 consumption benchmark ◦ Level 2 preliminary assessment ◦ Level 3 economic analysis.

Stakeholders may include:

• customers • federal government • local government • management • non-government organisations • shareholders • staff • state government • suppliers.

Strategies may include:

• broadband networking • energy efficiency and conservation • location of facilities • power management • virtualisation.

Alternative energy sources may include:

• cogeneration • fuel cells • other renewable sources • solar • wind.

Sustainability may include:

• maximising utilisation • maximising value to business • reducing consumption.

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EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • analyse patterns of ICT use • develop policy that complies with regulatory

requirements • develop a workable implementation strategy • formulate solutions to reduce ICT-based emissions • develop measurable criteria for reviewing

improvement. Context of and specific resources for assessment

Assessment must ensure access to reference materials, resources and equipment updated regularly to meet rapid changes to technology: • relevant reports:

◦ government ◦ Intergovernmental Panel on Climate Change

(IPCC) ◦ scientific

• conference papers • vendor white papers • resources, tools and networking equipment • suitable hardware and software • suitable bandwidth for internet connections • relevant legislation and regulations • manufacturers’ technical specifications • relevant ISO standards.

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • direct observation of the candidate formulating and

carrying out sustainability measures in operations • review of analyses and solutions developed by the

candidate • review of monitoring and evaluations completed by

the candidate • oral or written questioning to assess required

knowledge. Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS7235A Use ICT to improve sustainability

outcomes. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be

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EVIDENCE GUIDE culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

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ICTSUS8237A Lead applied research in ICT sustainability Unit descriptor This unit describes the performance outcomes, skills and

knowledge required to plan, conduct and report on applied research to influence strategic practices on ICT sustainability and outcomes within an organisational context. The unit also covers constructing an applied research strategy, using a range of applied research techniques, and analysing and presenting findings. The competitive context and the evolution of technologies in the ICT sector mean that the capacity to innovate is important. Energy and climate change strategies, supply chain and product responsibility and innovation are key factors in achieving sustainability targets. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit This unit applies to leaders or enterprise managers using applied

research to enhance individual, team and organisational performance in sustainability. The intended purpose and approach to applied research may vary across a range of contexts and organisations. In this unit, the focus is on applied research to attain improved organisational outcomes. It involves leading a range of research activities and techniques that, in combination, can provide quality information to enhance the development of capabilities in an enterprise to reach sustainability targets.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Provide direction for the development of an applied research strategy for ICT sustainability

1.1. Provide vision for the applied research strategy to meet the sustainability requirements of the identified research purpose

1.2. Clarify and confirm applied research purpose and needs of the target group

1.3. Facilitate the development of policies and procedures in relation to conducting applied research for the enterprise

1.4. Guide the development of mechanisms for collecting and

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maintaining data in a systematic manner 1.5. Review factors affecting the reliability and validity of

data 1.6. Review relevant research ethics and codes of conduct

2. Control the use of a range of applied research techniques and resources

2.1. Review and evaluate a range of applied research methods and theories and data collection techniques

2.2. Guide the selection of appropriate methods to gather and analyse data on sustainability relevant to the research project

2.3. Authorise access to appropriate sources of information relevant to the research project

2.4. Select sustainable management principles that will have the most sustainable impact on the project

2.5. Ensure relevance of the research through integrity of the data collected and analysis tools used

3. Promote findings 3.1. Ensure accuracy of data and research details and adherence to any legal requirements

3.2. Evaluate the relevance of collated and analysed data against the original applied research strategy

3.3. Evaluate the impact of findings 3.4. Recommend implementation strategies 3.5. Ensure documentation and presentation of research

findings is in a clear and logical manner consistent with audience needs

3.6. Identify the need for and an appropriate approach to, further research

3.7. Promote research findings and the approach to further research

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to:

◦ analyse and interpret structurally intricate information in the area being researched ◦ evaluate effective technical solutions in sustainability implementation

• communication and teamwork skills to: ◦ consult with target groups using a range of communication techniques ◦ develop written texts which deal with complex ideas and concepts ◦ present research findings creatively to meet audience needs

• literacy skills to: ◦ document technical requirements and procedures ◦ evaluate complex and formal documents such as policy and legislation ◦ prepare written reports requiring precise formats and structures to suit target audience

• numeracy skills to: ◦ analyse and confirm research findings such as carbon dioxide (CO2) emissions and

carbon footprint ◦ perform statistical analysis of trends and changes

• initiative and enterprise skills to discover and source appropriate information, and to identify future implication of information and data collected

• planning and organising skills to: ◦ construct an applied research strategy

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REQUIRED SKILLS AND KNOWLEDGE ◦ initiate and design research methodology ◦ manage an applied research project

• problem solving skills to: ◦ analyse research ◦ check the integrity of data collected ◦ collect, organise, analyse and present data ◦ conduct trend analyses ◦ develop and examine the validity of the applied research strategy using a range of

applied research techniques ◦ evaluate a range of sustainable management principles

• self-management and learning skills to: ◦ conduct research to develop capabilities and learning related activities ◦ manage own time and determine priorities ◦ review and adhere to relevant ethics and codes of conduct ◦ store data to maintain privacy and confidentiality of information

• technical skills to: ◦ select suitable technology and technical services ◦ use a range of software tools to analyse technical data ◦ use technology and web media to discover, access, collect and store data, information

and research in a systematic manner • leadership skills to:

◦ set research directions, make decisions and solve problems ◦ manage, guide and influence research team members ◦ communicate, motivate and facilitate research team interactions

Required knowledge • environmental and sustainability legislation, regulations and codes of practice applicable to

industry and organisation • audit methodology on ICT energy, waste, product life cycles and CO2 emissions • principles, practices and available tools and techniques of sustainability management

relevant to the telecommunications industry • communication processes and methods • data collection methods • legislation, regulations, policies, procedures and guidelines relating to handling or storing

data, including privacy and freedom of information • presentation techniques • reporting methods • research ethics and codes of conduct • research tools and methods • selection of appropriate applied research techniques • leadership strategies relevant to a research environment

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Applied research purpose may be contained in documents such as:

• agreements • research brief • research contracts • research guidelines • research statement.

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RANGE STATEMENT Target group may include: • community

• content and media provider • end users • equipment vendor • government authority • investors • regulator • society • statutory authority • sustainability auditors • telecommunications service provider • user groups.

Factors affecting reliability and validity may include:

• access appropriate population • authenticity and reliability of data sources • capacity to generalise findings across the whole

population • sample size • type or survey used to increase validity.

Applied research strategy may cover:

• analysis of industry specific trends, statistics and issues

• collection of data to assist informed decision making, planning or risk management

• data and information relating to strategy, policy, practices, or work processes developed and implemented by an organisation

• formation of solutions to complex problems • information and analysis needed to develop a

campaign, strategic plan, industry or sector plan and strategy, or to bargain effectively with employers

• information and analysis to conduct a strategic or community campaign or activity

• relationship or relevance of a theory, principle or practice to an immediate practical problem, issue or to test a proposed solution.

Applied research methods and theories may cover:

• methods such as: ◦ action research ◦ case study ◦ experience and intuition ◦ experiments ◦ interviews ◦ mathematical models and simulations ◦ participant observation ◦ surveys ◦ statistical data analysis ◦ statistical surveys

• content, textual analysis, theories and techniques, which will vary upon consideration of: ◦ application of statistical methods ◦ causal factors and dependant or independent

variables

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RANGE STATEMENT ◦ critical analysis ◦ experimental, quasi-experimental, non-

experimental ◦ mathematical calculations ◦ problem solving ◦ qualitative or quantitative research ◦ sampling and sample size.

Data collection techniques may include:

• collaboration with other experts or mentors • desk research • document research • field study • observation • physical items analysis • interviews • questionnaires • surveys.

Appropriate sources of information may include:

• Carbon Pollution Reduction Scheme (CPRS) • discussions with current industry practitioners and

manufacturers • energy and climate change reports and policies • government departments • industry associations and organisations • industry standards • AS/NZ3598:2000 (or latest revision):

- Level 1 consumption benchmark - Level 2 preliminary assessment - Level 3 economic analysis

• BS EN 16001:2009 Energy Management Systems • ISO 14001:2004 Environment • industry journals • Kyoto protocol documentation • organisational policies, procedures and journals • personal observations and experience • professional organisations • research papers, technical publications and

manuals • web data from research establishments and

universities. Sustainable management principles may include:

• audit waste management procedures • improving efficiency of ICT network equipment:

◦ reducing air conditioning requirements ◦ shutting down of equipment during low demand

and prolonged idle times • procurement strategies:

◦ assessment of suppliers’ environmental policies and procedures

◦ lowering of energy consumption or environmental impact of replacement products or services

◦ managing the environmental impacts of electrical and electronic equipment

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RANGE STATEMENT ◦ use of energy consumption and environmental

impact as criteria in the process of awarding contracts

• supply chain: ◦ driving ethical values through the supply chain ◦ engaging supplier’s involvement in emissions

reporting and continual improvement ◦ engaging suppliers who provide information on

energy consumption and product life cycles ◦ influencing suppliers to provide energy efficient

products and services • total life cycle (TLC) analysis of product, processes

and services. Relevance of the research may be based on:

• available time and resources • feasibility of implementing the recommendations • findings of previous and current research • original research parameters and brief • quality and credibility of the methodology • value of its usefulness • value of the information and data.

Legal requirements may include: • agreements with third parties that supply research or data

• competency standards • contracts • copyright and privacy laws relating to physical

materials and electronic technology • licensing • plagiarism • privacy • relevant commonwealth, state and territory

legislation, policy, codes of practice and national standards

• security of information. Research findings may include: • circulating publications for comment and critique on

the internet • contributing to strategic policy • drafting publications or reports • presentations at seminars and conferences • providing data, plans, specifications and reports

resulting in changed work practice/s or design/s • providing internal reports verbally, in writing or via

presentations • publishing papers and articles for expert review and

audiences • publishing reports and articles for lay audiences.

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EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • lead the formulation of a research proposal or plan

which includes: ◦ specific research questions on sustainability ◦ valid population or sample size ◦ description of the geographical, cultural, social

or institutional context within which the research will be carried out

◦ full description of the data collection methods ◦ analysis of the limitations to research design

• lead the design of an applied research project using appropriate tools and techniques

• design a research report with analysis of data, and valid and reliable findings

• evaluate relevance of the research results • apply knowledge of applied research techniques.

Context of, and specific resources for assessment

Assessment must ensure: • research activity that relates to an actual workplace

or simulated context and topic • range of tools and techniques appropriate to the

given situations and research topic. Methods of assessment A range of assessment methods should be used to

assess practical skills and knowledge. The following examples are appropriate for this unit: • review of portfolios of evidence and third party

workplace reports of on-the-job performance by the candidate

• review of projects relating to conducting applied research conducted by the candidate

• direct observation of the candidate applying research skills

• oral or written questioning to assess knowledge of applied research.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS8238A Conduct and manage a life cycle

assessment for sustainability. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being

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EVIDENCE GUIDE performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.

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ICTSUS8238A Conduct and manage a life cycle assessment for sustainability

Unit descriptor This unit describes the performance outcomes, skills and knowledge required to conduct a life cycle assessment (LCA) to investigate and evaluate the human health and environmental impacts arising from the provision of a product, process or service. A LCA is a systematic process that provides an estimation of the cumulative impacts and trade-offs resulting from all stages in the entire life cycle of the product, process or service, thereby facilitating informed decision-making to improve performance. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.

Employability skills This unit contains employability skills. Prerequisite units Co-requisite units Application of the unit Technical managers, supervising technicians, project managers,

consultants or contractors who have responsibility for conducting a LCA or managing those who conduct an LCA apply the skills and knowledge in this unit.

Competency field Sustainability Unit sector Telecommunications

ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes of a unit of competency.

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide.

1. Define and scope project goal

1.1. Access appropriate sources of information relevant to the LCA project

1.2. Define the goal of the project 1.3. Specify information needed to inform decision-

makers 1.4. Determine required level of specificity 1.5. Determine data organisation and display of results 1.6. Define scope of the study 1.7. Determine ground rules for performing the work

2. Conduct a life cycle inventory (LCI)

2.1. Generate a life cycle flow diagram 2.2. Develop a data collection plan for the LCI 2.3. Collect the actual data 2.4. Evaluate and document the LCI results

3. Conduct a life cycle impact assessment (LCIA)

3.1. Select and define impact categories 3.2. Classify LCI results to the impact categories 3.3. Model LCI impacts within impact categories using

science-based conversion factors 3.4. Normalise potential impacts in ways that can be

compared

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ELEMENT PERFORMANCE CRITERIA 3.5. Assign impact categories by grouping into one or

more sets to facilitate the interpretation of the results 3.6. Assign weighting factors to emphasise the most

important potential impacts 4. Interpret and evaluate

results from the LCI and the LCIA and communicate them

4.1. Identify the significant issues based on the LCI and the LCIA

4.2. Evaluate completeness check, consistency check and sensitivity check

4.3. Make recommendations for improving the product, process or service life cycle

5. Report results of the LCA study

5.1. Document the results of the LCA study 5.2. Finalise the report with a conclusion and make

recommendations as a result of the LCA study

REQUIRED SKILLS AND KNOWLEDGE This section describes the skills and knowledge required for this unit. Required skills • analytical skills to compare and evaluate effective technical solutions involving life cycle

aspects of sustainability, and to critically evaluate data quality • communication skills to:

◦ prepare a press release regarding the level of achievement of sustainability benchmarks, environmental targets and performance highlights

◦ liaise with customers to outline the resulting sustainability benefits ◦ adjust communication to suit different audiences ◦ respond effectively to diversity ◦ work as a member of a team ◦ consult on and validate policy

• literacy skills to: ◦ evaluate complex and formal documents such as policy and legislation ◦ interpret technical specifications and related sustainability documentation ◦ document technical requirements and procedures ◦ prepare written reports requiring precise expression, language and structures suited to

the intended audience • numeracy skills to:

◦ determine workforce requirements ◦ analyse and confirm capacity requirements ◦ calculate budget requirements and limitations ◦ perform calculations related to LCA ◦ estimate carbon dioxide (CO2) emissions

• planning and organisational skills to: ◦ set out project requirements and priorities ◦ make site access and equipment delivery arrangements ◦ arrange relevant documentation and approvals

• problem solving skills to account for unexpected variations to requirements, and to effectively manage different points of view and dissenting stakeholders

• research skills to: ◦ research and present information ◦ examine statistical databases ◦ gain and maintain relevant and current technical product knowledge

• technical skills to utilise life cycle assessment software • project management skills to undertake or manage a complex LCA project

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REQUIRED SKILLS AND KNOWLEDGE Required knowledge • best practice approaches relevant to own work area • environmental and sustainability legislation, regulations and codes of practice applicable to

industry and organisation • equal employment opportunity, equity and diversity principles and occupational health and

safety (OHS) implications of policy being developed • policy development processes and practices • principles, practices and available tools and techniques of sustainability management

relevant to the telecommunications industry • quality assurance systems relevant to own organisation • relevant industry competency • relevant organisational polices, procedures and protocols • relevant systems and procedures to aid in the achievement of workplace sustainability • ICT power consumption calculations • power consumption and energy audit methodology • CO2 emissions estimation • environmental impacts of products, processes, systems and services

RANGE STATEMENT The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. Appropriate sources of information may include:

• AS/NZS 3598:2000 • BS EN 16001:2009 • Dow Jones Sustainability Index (DJSI) • International standards for environmental

management – Life cycle assessment ◦ AS/NZS ISO 14040:1998 ◦ AS/NZS ISO 14041:1999 ◦ AS/NZS ISO 14042:2001 ◦ AS/NZS ISO 14043:2001 ◦ AS/NZS ISO 14048:2003

• United States Environmental Protection Agency (EPA) – Life Cycle Assessment: Principles and Practice EPA/600/R-06/060 May 2006.

Goal may include: • establishing baseline information for a process • guiding new product development to reduction of

resources and emissions • identifying gaps in data • providing information on trade-offs of alternative

processes, products and materials • ranking relative contribution of individual processes • selecting best product, process or service with least

effect on human health and the environment • supporting product certification.

Information may include: • changes to be made to reduce specific environmental impacts

• impacts relevant to stakeholders and interested parties

• products or processes which cause the least environmental impact

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RANGE STATEMENT • technologies or processes which cause least

detrimental impact: ◦ smog ◦ acid rain ◦ particulates ◦ aquatic pollution.

Specificity may relate to: • enterprise-specific versus generic products • internal enterprise use or public purposes • product-specific data versus generic data • product-specific versus generic study.

Data organisation may include: • equivalent use as the basis for comparison • a functional unit that appropriately describes the

function of the product or process being studied • volume or weight as the basis for comparison.

Scope of the study may include: • manufacturing • materials manufacture • packaging and distribution • product fabrication • raw materials acquisition • recycling and waste management • use, re-use and maintenance • variants:

◦ cradle-to-grave ◦ cradle-to-gate ◦ economic input-output life cycle assessment

(EIOLCA) ◦ gate-to-gate ◦ well-to-wheel.

Ground rules may include: • define the systems analysed • documenting assumptions or decisions made

throughout the project • methodology used • quality assurance procedures:

◦ available time and level of resources ◦ internal review ◦ external review ◦ formal review process

• reporting requirements • setting of boundaries • software used for modelling:

◦ EcoLab ◦ GaBi Software ◦ SimaPro

• stating the basis for comparison. Flow diagram may include: • all alternatives under consideration:

◦ baseline system ◦ alternative systems

• boundaries • mapping inputs and outputs (material and energy)

to a process or system • subsystems.

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RANGE STATEMENT Data collection plan may include • defining the data quality goals

• developing a data collection worksheet or spreadsheet: ◦ data collection procedures ◦ data quality measures ◦ geographic scope ◦ presentation of results ◦ purpose of the inventory ◦ system boundaries ◦ types of data used

• identifying data sources and types: ◦ equipment and process specifications ◦ equipment logs ◦ journals ◦ laboratory test results ◦ meter readings from equipment

• identifying data types: ◦ measured ◦ modelled ◦ non-LCI data (data not intended for use in LCI) ◦ non-site specific ◦ sampled ◦ vendor data

• identifying data quality indicators: ◦ completeness ◦ consistency ◦ precision.

Collect the actual data may include:

• atmospheric emissions • conversion of fuel units into energy units • co-product allocation • data categories:

◦ CO2 emissions ◦ reporting emissions required by regulatory

agencies ◦ reporting of all emissions

• direct contact with experts • efficiency of transportation mode:

◦ conversion of tonne-kilometres into fuel units - litres (gallons) of diesel fuel

• emissions generated from combustion of the fuels • energy input data • energy sources • illegal waste disposal included if data is available • industrial scrap • ISO 14041:6.5.3 (2004) allocation procedure • obtain non-specific inventory data • products • purchase LCI data • research • specific data versus composite data • site visits

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RANGE STATEMENT • solid wastes • transportation data:

◦ conversion to ton-miles or tonne-kilometres ◦ distance shipped ◦ weight of shipment

• waterborne wastes. Evaluate and document may include:

• air emissions • data parameter groups within a category • data parameters within a group:

◦ carbon dioxide (CO2) ◦ chlorine (Cl) ◦ sulphur dioxide (SO2)

• define boundaries set • define systems analysed • describing the methodology used in analysis • presentation of information:

◦ graphical format ◦ tabular format

• water borne waste solid wastes. Impact categories may include: • acidification

• aquatic toxicity • global warming • resource depletion • stratospheric ozone depletion • terrestrial toxicity.

Classify LCI results may include: • assigning LCI results to impact categories: ◦ CO2 emissions attributed to global warming ◦ NO2 emissions attributed to ozone formation ◦ SO2 emissions attributed to acidification.

Grouping may include: • sorting of indicators by characteristics, such as: ◦ emissions:

- air - water

◦ location: - global - local - regional

• sorting of indicators by a ranking system, such as: ◦ high priority ◦ medium priority ◦ low priority.

Weighting may include: • determining weights to place on impacts • identifying the underlying values of the stakeholders • weighting methods:

◦ analytic hierarchy process ◦ modified Delphi technique ◦ decision analysis using multi-attribute theory.

Evaluate and report LCIA results may include:

• definition of systems analysed • description of methodology used in the analysis • description of the boundaries that were set • documentation of limitations

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RANGE STATEMENT • verify accuracy of LCIA results.

Significant issues may include: • essential contributions for life cycle stages to LCI or LCIA results: ◦ individual unit processes ◦ groups of processes

• impact category indicators: ◦ emissions ◦ resource use ◦ waste

• inventory parameters: ◦ emissions ◦ energy use ◦ waste.

Completeness check may include: • all relevant information and data needed for the interpretation are available and complete

• develop checklist to indicate each significant area represented in results

• organise data by: ◦ life cycle stage ◦ processes ◦ type of data represented:

- environmental release to air - raw materials energy - transportation.

Consistency check may include: • comparisons made on inconsistent data sources • comparisons made on data from different eras • data from plants using different technologies • data from technology based on different standards:

◦ European ◦ US.

Sensitivity check may include: • evaluation of the reliability of results using: ◦ contribution analysis ◦ sensitivity analysis ◦ uncertainty analysis.

Results of the LCA study may include:

• administrative Information • details of the practitioner who conducted the LCA

study • date of report • definition of goal and scope • life cycle inventory analysis:

◦ data collection ◦ calculation procedures

• life cycle impact assessment: ◦ methodology ◦ results of the impact assessment performed

• life cycle interpretation: ◦ results ◦ assumptions and limitations ◦ data quality assessment

• critical review (internal and external): ◦ details of reviewers and their affiliation

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RANGE STATEMENT ◦ critical review reports ◦ responses to recommendations.

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EVIDENCE GUIDE The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. Overview of assessment Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to: • undertake a LCA for sustainability • undertake scoping and definition of goals of a LCA

for sustainability • produce a LCI using relevant software and data

collection strategies • use life cycle assessment and other software for

researching and interpreting charts, flowcharts, graphs and other visual data and information

• evaluate LCI and LCIA results, using completeness, consistency and sensitivity checks

• make recommendations based on the results of the LCA study.

Context of and specific resources for assessment

Assessment must ensure: • sites on which planning, design and integration of

sustainability may be carried out • relevant legislation, standards, guidelines, reports

and equipment specifications and drawings • a range of workplace documentation and personnel,

information and resources (such as compliance obligations, organisational plans, work responsibilities).

Method of assessment A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: • review of portfolios of evidence and third party

workplace reports of on-the-job performance by the candidate

• review of projects relating to conducting applied research conducted by the candidate

• direct observation of candidate applying research skills

• oral or written questioning to assess knowledge of applied research.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: • ICTSUS8237A Lead applied research in ICT

sustainability. Aboriginal people and other people from a non-English speaking background may have second language issues. Access must be provided to appropriate learning and assessment support when required. Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy

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EVIDENCE GUIDE capacity of the candidate and the work being performed. In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. Where applicable, physical resources should include equipment modified for people with special needs.